SPECIAL POLICY:RKE AND AUTO DOOR LOCKS
SUBJECT: SPECIAL POLICY ADJUSTMENT - POWER DOOR LOCK ACTUATOR
MODELS AFFECTED: CERTAIN 1991 PARK AVENUE/ULTRAS WITH REMOTE KEYLESS ENTRY SYSTEM (RPO AU0)
General Motors has determined that some 1991 Park Avenue/Ultra models with Remote Keyless Entry System Option (RPO AU0) may experience a power door lock actuator failure when using their power door locks. If an actuator fails, the door with the failure cannot be electrically locked or unlocked. However, the remaining door locks will function as intended.
VEHICLES INVOLVED
Involved are certain 1991 Park Avenue/Ultra model vehicles with Remote Keyless Entry System Option (RPO AU0) within the following VIN breakpoints:
PLANT THROUGH & PLANT CODE FROM INCLUDING ----- ----- ---- --------- Wentzville 1 M1600001 M1713362
SPECIAL POLICY ADJUSTMENT
This Special Policy covers any FAILED power door lock actuator replacement for seven (7) years and/or 100,000 miles (whichever occurs first) from the date the vehicle was originally placed into service regardless of ownership.
In addition, if one power door lock actuator requires replacement within the first three (3) years and/or 36,000 miles (whichever occurs first) then all four (4) actuators are to be replaced. Correction will be at no charge to the customer.
This "Special Policy Adjustment Bulletin" should be filed in your "Special Policy Adjustment Bulletins" binder, furnished to dealers by General Motors.
REIMBURSEMENT
Customer claims for reimbursement on previously paid repairs requiring power door lock actuator replacement are to be submitted by August 31, 1993, according to the instructions included in this bulletin (the time limitation for presenting the original paid receipt may be longer depending on the law in your state). Owners (and/or prior owners) must submit original documentation which reasonably confirms the amount of unreimbursed repair expense(s), a description of the repair, date of the repair, and the person or entity performing the repair. Customers from the states of Connecticut, Virginia and Wisconsin must submit requests for reimbursement directly to Buick per instructions in the owner letter.
PARTS INFORMATION
Parts for this special policy adjustment are to be obtained from General Motors Service Parts Operations (GMSPO). To ensure these parts will be obtained as soon as possible, they should be ordered from GMSPO on a "C.I.O." order with no special instruction code, but on an advise code (2).
QUANTITY/ PART NUMBER DESCRIPTION VEHICLE ----------- ----------- --------- 3635350 Actuator Kit 2* Left Hand (Front or Rear)
3635351 Actuator Kit Right Hand (Front or Rear) 2*
*IMPORTANT: Quantity is dependent on time in service and vehicle mileage. See Service Procedure for quantity required to complete repair.
SERVICE PROCEDURE
Refer to 1991 Buick Park Avenue/Ultra Service Manual, Section 6-4-3 for front actuator and 7-4-1 for rear actuator replacement.
IMPORTANT: On vehicles with less than three (3) years from in-service date or 36,000 miles, whichever comes first, all four (4) actuators are to be replaced even if only one has failed. This action is being taken to reduce the likelihood of repeat failures on the same vehicle. On vehicles above these guidelines up to seven (7) years from in-service date or 100,000 miles, whichever comes first, only the actual failed actuator is to be replaced.
FRONT DOOR
1. With the ignition switch in the off position, remove front pull handle covers and handle.
2. Remove switch plate and disconnect connectors.
3. Remove inside handle and lock switch trim.
4. Remove arm rest and reflector/lamp assembly and disconnect connector.
5. Remove trim pad.
6. Carefully peel back water deflector.
7. Remove rear run channel.
8. Remove door glass and seal strip.
9. Disconnect lock rods from outside handle and lock.
10. Disconnect connector and remove lock assembly.
11. Install new door lock actuator.
12. Reverse steps 1 through 10 to reassemble, making sure to properly align door glass and linkages. Carefully reinstall the water deflector to the door. If necessary, use waterproof tape to properly secure the water deflector in position. Remove top trim pad retainer from the door and install to trim pad before reinstalling pad to door.
13. Check for proper operation of power window, door lock, power mirror and power seat, if applicable.
REAR DOOR
1. With the ignition in the off position, remove rear pull handle covers and handle.
2. Remove switch plate and disconnect connectors.
3. Remove inside handle bezel.
4. Remove warning lamp and disconnect connector.
5. Remove trim panel.
6. Carefully peel back water deflector.
7. Disconnect linkage from outside handle lock.
8. Remove inside door handle linkage.
9. Remove lock assembly.
10. Install new door lock actuator.
11. Reverse steps 1 through 9 to reassemble. Carefully reinstall the water deflector to the door. If necessary, use waterproof tape to properly secure the water deflector in position.
12. Check for proper operation of power window and door lock.
DISPOSITION OF REPLACED PARTS
Replaced parts must be held for disposition by Buick Zone/Branch contact personnel. Parts must have a claim tag attached showing the repair order and the VIN of the vehicle from which they were removed.
WARRANTY INFORMATION
Use applicable labor operations indicated below.
Failed Other Sublet Part Part Part Failure Labor Labor Labor Dealer Oper. Count No. Allow. Code OP.NO. Hours Hours NTL TWG ----- ----- ------ ------ ------- ------ ------ ----- ------- o Replace all four (4) door lock actuators on vehicle within 3/36,000 guidelines
4 3635350 * 95 T5306 2.5 -- -- or 3635351
o Replace one (1) front door lock actuator on vehicle within 7/100,000 guidelines
1 3635350 * 95 T5307 0.8 -- -- or 3635351
o Replace one (1) rear door lock actuator on vehicle within 71100,000 guidelines
1 3635350 * 95 T5308 0.6 -- -- or 3635351
o Reimbursement for previous door lock actuator replacement
-- -- -- 95 # T5309 (see instructions for reimbursement)
* The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus current handling allowance of all parts required for the repair
# T5309 is not to be used for residents of the states of Connecticut, Virginia and Wisconsin. Requests from these residents must be submitted in writing to Buick Motor Division. See owner letter for details.
REQUEST FOR REIMBURSEMENT INSTRUCTIONS EXCEPT CONNECTICUT, VIRGINIA AND WISCONSIN RESIDENTS* ----------------------------------------------------- 1. Customer presents dealer with original receipts verifying the repair, the vehicle, the amount charged and the payment to replace door lock actuator(s).
2. Dealer complete a repair order (R.O.) showing:
- Repair order date - Vehicle Identification Number - Current Mileage - Owner's address - Attach original owner's or dealer's paid invoices/receipts covering repair within the Special Coverage guidelines - Labor Operation Number T5309 and Failure Code 95. - Total amount of reimbursement based on 100% of OWNER'S EXPENSE related to covered door lock actuator replacement. - May submit 0.2 hour in 'Other Labor Hours' field for reimbursement administrative allowance.
3. Owner (or prior owner seeking reimbursement) signs the repair order as acknowledgement of requested reimbursement amount.
4. Customer is given a copy of repair order.
5. Dealer issues the owner a reimbursement check for the approved amount. The check number must be entered on the repair order and a copy of the check must be attached to original paid invoices/receipts.
6. The dealer submits a claim to Buick for processing.
7. All supporting documentation must be available for review by Buick personnel as needed.
NOTICE: Refer to Buick Service Policies and Procedures Manual, Section 1.6.1 i for specific procedures for Customer Reimbursement verification.
In the event the Dealer Service Manager and the owner cannot reach agreement on amount eligible for reimbursement after review of invoices/receipts, the zone/branch should be contacted for determination of covered expense. In such cases, an explanation should be included on the R.O.
* Note: Residents of Connecticut, Virginia and Wisconsin must submit request for reimbursement in writing directly to Buick Motor Division per instructions in owner letter.
COPY OF LETTER TO OWNERS
Dear 1991 Buick Park Avenue/Ultra Owner:
We, at Buick Motor Division, are very proud of the 1991 Park Avenue/Ultra and sincerely hope that you are happy with your vehicle. We are also proud of the warranty coverage that we provide you. Sometimes, however, we need to make some special arrangements so that things which might happen to our customers are handled properly.
Some 1991 Park Avenue/Ultra owners with keyless entry option may experience a power door lock "actuator" failure when using their power door locks. The actuator is the unit inside each door that electrically locks or unlocks the door. If an actuator fails, the door with the failure cannot be electrically locked or unlocked. However, the remaining door locks will function as intended.
Buick Motor Division is therefore taking the following action for 1991 Park Avenue/Ultra owners with the keyless entry system:
- We are providing owners with special coverage for this actuator condition. If a door lock actuator requires replacement, it will be installed at no charge to the owner. This coverage will be in effect for seven (7) years from the date the vehicle was originally placed in service or 100,000 miles, whichever comes first regardless of ownership. This is not a recall. Do not take your vehicle to your Buick dealership as a result of the letter unless you believe you have a power door lock actuator failure.
(Statement - If you have already paid for some or all of the cost to have an for all actuator replaced, prior to receipt of this letter, you must states contact your Buick Dealer Service Department to seek except reimbursement. Please provide your dealer with your original below) paid receipts or invoices verifying the repair, the amount charged, proof of your payment and date of payment of those charges by August 31, 1993 (this time limitation for presenting the receipt may be longer depending upon the law in your state).
(Statement - If you have already paid for some or all of the cost to have an for actuator replaced prior to receipt of this letter, you must Connecticut write to Buick Motor Division, P. 0. Box 2003, Flint, MI Virginia 48501-2003 to seek reimbursement. Please provide along with your and request your original paid receipts or invoices verifying the Wisconsin) repair, the amount charged, proof of your payment and date of payment of those charges. This information must be provided by August 31, 1993 (this time limitation for presenting receipts may be longer depending upon the law in your state).
Repairs and adjustments qualifying under this special coverage must be performed by a Buick dealer. We suggest that you go to your selling or servicing dealer, but you may select any Buick dealer. You may want to call the dealer service department first to find out how long they will need to have the car so that you can schedule the most convenient time for yourself. Keep this letter with your other important glovebox literature for future reference.
We are sorry if this condition causes you any inconvenience. By taking this action, however, we hope to show that we value having you as a Buick customer.
Buick Motor Division GENERAL MOTORS CORPORATION
91-POL-1
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
