INFO. MAGNASTEER VARIABLE ASSIST STG. PARTS RETURN PGM.. Buick Riviera 1995

SUBJECT: INFORMATION ON MAGNASTEER VARIABLE ASSIST STEERING GEAR PARTS RETURN PROGRAM

MODELS: 1995 BUICK RIVIERA 1995 OLDSMOBILE AURORA

THE 1995 MAGNASTEER SERVICE STEERING GEAR ASSEMBLY WILL BE AVAILABLE THROUGH A SPECIAL PARTS RETURN PROGRAM. THIS PROGRAM WILL EXPEDITE EARLY OWNER/DEALERSHIP FEEDBACK AND MINIMIZE THE SERVICE AND DIAGNOSTIC CONCERNS ASSOCIATED WITH THE INTRODUCTION OF NEW PRODUCT TECHNOLOGIES. THIS PROGRAM IS NEW WITH THE INTRODUCTION OF THE AURORA AND RIVIERA MODELS AND WILL CONTINUE UNTIL FURTHER NOTICE.

THE PART REPLACEMENT/RETURN PROCEDURE:

1. THE DEALERSHIP TECHNICIAN -

A. THE DEALERSHIP TECHNICIAN IS REQUIRED TO DIAGNOSE THE MAGNASTEER STEERING SYSTEM USING SECTIONS 3 AND 8A OF THE SERVICE MANUAL.

IMPORTANT: THE RESISTANCE VALUE GIVEN IN SECTION 8A-45-2 TEST C (CONTINUITY TEST) SHOULD READ BETWEEN 2 AND 3 OHMS. THIS IS THE CORRECT RESISTANCE VALUE FOR THE MODULE SIDE AND THE GEAR SIDE OF THE TEST. TO INSURE PROPER DIAGNOSIS, THE SYSTEM MUST BE ABOVE 50 DEGREES FAHRENHEIT AMBIENT TEMPERATURE (10 DEGREES CELSIUS) BUT NO HIGHER THAN STABILIZED OPERATING TEMPERATURE.

B. IF THE STEERING GEAR IS DETERMINED TO BE THE PART REQUIRED FOR SERVICE, THE TECHNICIAN MUST THEN CONTACT TECHNICAL ASSISTANCE TO VERIFY THE DIAGNOSIS AND ESTABLISH A TAS CASE.

C. ALL OTHER NECESSARY SERVICE PARTS FOR THE MAGNASTEER SYSTEM, EXCEPT THE STEERING GEAR, WILL BE AVAILABLE FROM GMSPO FOR DIRECT PURCHASE.

2. REPLACEMENT PART ORDERS -

A. UPON VERIFICATION OF PROPER DIAGNOSIS, THE TAS CONSULTANT WILL PLACE THE NECESSARY PART ORDER DIRECTLY TO GMSPO.

B. THE ORDERED PARTS WILL BE SHIPPED FROM THE GMSPO WAREHOUSE TO THE DEALER WITHIN 24 HOURS VIA OVERNIGHT DELIVERY SERVICE. THE PART WILL BE BILLED TO GMSPO, WITH THE OVERNIGHT SHIPPING PREMIUMS WAIVED.

NOTE: DEALERS CANNOT ORDER THE MAGNASTEER STEERING GEAR SERVICE KIT DIRECTLY FROM GMSPO. IF A DEALER ATTEMPTS TO ORDER THE AFFECTED PART DIRECTLY, THE ORDER WILL BE REJECTED WITH A MESSAGE TO CONTACT TECHNICAL ASSISTANCE.

3. PARTS RETURN -

REPLACEMENT PARTS WILL BE PACKAGED IN HEAVY GAUGE RETURNABLE BOXES. THE CORE ASSEMBLY SHOULD BE PACKAGED AND RETURNED TO GMSPO FOR CREDIT.

TO INSURE PROPER RETURN AND ANALYSIS OF PARTS, THE TECHNICIAN SHOULD COMPLETE THE ENCLOSED WIRE TIE LABEL AND ATTACH IT TO THE CYLINDER LINE OF THE RETURNED GEAR ASSEMBLY. INFORMATION REQUIRED WILL INCLUDE:

TAS CASE NUMBER VIN VEHICLE MILEAGE DEALERSHIP NAME

WARRANTY INFORMATION:

FOR VEHICLES REPAIRED UNDER WARRANTY, USE:

LABOR OPERATION NUMBER: E9730 USE PUBLISHED LABOR OPERATION TIME.

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.