Special Policy Adjustment-Engine Control Oxygen Sensors-Replace
| Subject: | 04015 - Special Policy Adjustment -- Engine Control Oxygen Sensors - Replace |
| Models: | 1999 Cadillac Catera |
Condition
Some customers of 1999 Cadillac Cater vehicles may experience illumination of the Malfunction Indicator Lamp (MIL) and possible driveability concerns such as rough running engine. Upon investigation, the technician may find one or more stored DTC(s) (P0130, P0131, P0132, P0134, P0135, P0150, P0151, P0152, P0154, P0155) relating to the engine control oxygen sensors. After completing the applicable diagnostic table, the cause of this condition may be determined to be the failure of one or both engine control oxygen sensors.
Special Policy Adjustment
This special policy covers the condition described above for a period of 7 years or 70,000 miles (112,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after April 16, 2004, are covered by this special policy and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to April 16, 2004 must be submitted to the Service Contract provider.
Vehicles Involved
Involved are all 1999 Cadillac Catera model vehicles built within the following VIN breakpoints:
Year | Division | Model | From | Through |
|---|---|---|---|---|
1999 | Cadillac | Catera | XR000051 | XR147095 |
Parts Information
Parts required to complete this special policy are to be obtained from General Motors Service Parts Operations (GMSPO).
Part Number | Description | Qty/ Vehicle |
|---|---|---|
09198809 | Sensor, Engine Control Oxygen | Up to 2 |
Customer Notification
General Motors will notify customers of this special policy on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).
Service Procedure
Refer to the appropriate service procedure to diagnose and replace engine control oxygen sensor(s).
Claim Information
For vehicles repaired under the terms of this special policy, submit a claim with the information indicated below:
Repair Performed | Part Count | Part No. | Parts Allow | CC-FC | Labor Op | Labor Hours | Net Item |
|---|---|---|---|---|---|---|---|
System Check - No engine control O2 sensor replacement required | N/A | N/A | N/A | MK-95 | T5595 | 0.2 | N/A |
Replace engine control O2 sensor; left, right or both | -- | 09198809 | * | MK-95 | T5596 | 0.2 | ** |
Diagnostics: | Add: 0.0-0.3 | ||||||
Reimbursement for Previous Repairs (Canadian Dealers ONLY) | N/A | N/A | N/A | MK-95 | T5597 | 0.2 Administrative labor hours | *** |
* -- The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus applicable Mark-Up or Landed Cost Mark-up (for IPC) for engine control oxygen sensor(s) needed to complete the repair. ** -- The amount identified in the "Net Item" column should represent the sum total of the Current GMSPO Dealer Net Price plus applicable Mark-Up or Landed Cost Mark-Up (for IPC) for supplies needed to perform the required repairs. *** -- The amount identified in the "Net Item" column should represent the customer reimbursement amount. | |||||||
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special policy condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Special Policy Customer Reimbursement Procedure Form is included with the customer letter.
Important: Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada
Customer requests for reimbursement of previously paid repairs to correct diagnostics relating to the engine control oxygen sensors are to be submitted prior to or by April 30, 2005. Repairs must have occurred within the 7 years of the date the vehicle was originally placed in service, or 112,000 km (70,000 miles), whichever occurs first.
When a customer requests reimbursement, they must provide the following:
| • | Proof of ownership at time of repair. |
| • | The original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair. |
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
GENERAL MOTORS PRODUCT PROGRAM CUSTOMER REIMBURSEMENT PROCEDURE
If you have paid to have this special policy condition corrected prior to this notification, you may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.
Your claim will be acted upon within 60 days of receipt.
If your claim is:
| • | Approved, you will receive a check from General Motors. |
| • | Denied, you will receive a letter from General Motors with the reason(s) for the denial, or |
| • | Incomplete, you will receive a letter from General Motors identifying the documentation that is needed to complete the claim and offered the opportunity to resubmit the claim when the missing documentation is available. |
Please follow the instructions on the Claim Form provided on the reverse side to file a claim for reimbursement. If you have questions about this reimbursement procedure, please call the toll-free telephone number provided at the bottom of the form. If you need assistance with any other concern, please contact the Cadillac Customer Assistance Center at 1-866-982-2339. The deaf, hearing impaired, or speech impaired should call 1-800-833-2622 (Utilizes Telecommunication Devices for the Deaf/Text Telephones, TDD/TTY).
GENERAL MOTORS PRODUCT PROGRAM CUSTOMER REIMBURSEMENT CLAIM FORM
THIS SECTION TO BE COMPLETED BY CLAIMANT | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Date Claim Submitted:
Vehicle Identification Number (VIN):
Mileage at Time of Repair:
Date of Repair:
Claimant Name (please print):
Street Address or PO Box Number:
City, State, ZIP Code:
Daytime Telephone Number (include Area Code):
Evening Telephone Number (include Area Code):
Amount of Reimbursement Requested: $
THE FOLLOWING DOCUMENTATION MUST ACCOMPANY THIS CLAIM FORM Original or clear copy of all receipts, invoices and/or repair orders that show:
My signature to this document attests that all attached documents are genuine and I request reimbursement for the expense I incurred for the repair covered by this special policy. Claimant's Signature:
| |||||||||||||
Please mail this claim form and the required documents to:
General Motors Corporation
P.O. Box 33170
Detroit, MI 48232-5170
All recall reimbursement questions should be directed to the following number: 1-800-204-0261.
April 2004Dear Cadillac Customer:
As the owner of a 1999 model year Cadillac Catera, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 1999 Cadillac Cater vehicles may experience a condition where the Malfunction Indicator Lamp (MIL) will illuminate due to an engine control oxygen sensor failure. In addition to the MIL illumination, this failure may cause driveability concerns such as a rough running engine.
This is not a recall. Do not take your vehicle to your Cadillac dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
What We Have Done
General Motors is providing owners with additional protection for the engine control oxygen sensors. If this condition occurs on your 1999 Cadillac Catera within 7 years of the date your vehicle was originally placed in service or 70,000 miles (112.000 km), whichever occurs first, the condition will be repaired for you at no charge . Other conditions that may cause similar or different driveability complaints, or cause a Malfunction Indicator Lamp (MIL) illumination, that are not a result of the engine control oxygen sensor failure, are NOT covered by this special policy. Any repairs that would be necessary due to other conditions would be your responsibility, if you elect to have your dealer provide the service.
What You Should Do
Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to call the service department at your dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is a convenient time for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glovebox literature for future reference.
Reimbursement
The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the special policy condition.
If you have any questions or need any assistance, must contact your dealer or the appropriate Customer Assistance Center at the number listed below. The Customer Assistance Center hours of operation are 8:00 AM - 11:00 PM Eastern Standard Time, Monday through Friday.
Division | Number | Text Telephones (TTY) |
|---|---|---|
Cadillac | 1-866-982-2339 | 1-800-833-2622 |
Puerto Rico - English | 1-800-496-9992 |
|
Puerto Rico - Español | 1-800-496-9993 |
|
Virgin Islands | 1-800-496-9994 |
|
We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.
Cadillac Motor Division
General Motors Corporation
Enclosure
04015
