Product Safety 00022- Right Front Brake Hose May Contact Wheel. Cadillac DeVille 2000

Subject:

00022 -- Right Front Brake Hose May Contact Wheel

Models:

2000 Cadillac DeVille Limousine (RPO V4U) and Hearse (RPO B9Q) Model Vehicles

COMPLETION OF THIS CAMPAIGN LIFTS THE STOP DELIVERY ORDER ISSUED ON FEBRUARY 16, 2000 (ADMINISTRATIVE MESSAGE #WIS10000001), EXCEPT FOR VEHICLES ALSO INVOLVED IN CAMPAIGN 00001 (CRUISE CONTROL CABLE CONTACTS BRAKE MASTER CYLINDER). VEHICLES INVOLVED IN BOTH CAMPAIGNS MUST HAVE BOTH CAMPAIGNS COMPLETED BEFORE THE STOP DELIVERY ORDER IS LIFTED.

Condition

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2000 Cadillac DeVille Limousine (RPO V4U) and Hearse (RPO B9Q) model vehicles. Some of these vehicles exhibit a condition in which the right front brake hose contacts the wheel resulting in damage to the brake hose. If the hose becomes damaged, there can be loss of brake fluid and pressure in half of the brake system. The brake warning lamp will be activated when the brake fluid level reaches the indicator limit. During braking, the pedal will be lower than normal and stopping distances will be longer. If this occurs where stopping distance is limited, a crash could occur.

To prevent the possibility of this condition occurring, dealers are to replace the right front brake hose assembly. The left front brake hose assembly will also be replaced to prevent the possibility of incorrect positioning of the hose during any future service.

Vehicles Involved

Involved are the following 2000 Cadillac DeVille model vehicles equipped with Professional Vehicle Package (RPO VU4 or B9Q):

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1GEEH90Y4YU500151	1GEEH90Y2YU500407	1GEEH90Y3YU550149	1GEEH90Y5YU550444
1GEEH90Y6YU500152	1GEEH90Y4YU500408	1GEEH90YXYU550150	1GEEH90Y7YU550445
1GEEH90Y8YU500153	1GEEH90Y6YU500409	1GEEH90Y1YU550151	1GEEH90Y9YU550446
1GEEH90YXYU500154	1GEEH90Y2YU500410	1GEEH90Y3YU550152	1GEEH90Y2YU550448
1GEEH90Y1YU500155	1GEEH90Y4YU500411	1GEEH90Y5YU550153	1GEEH90Y2YU550451
1GEEH90Y3YU500156	1GEEH90Y6YU500412	1GEEH90Y7YU550154	1GEEH90Y6YU550453
1GEEH90Y5YU500157	1GEEH90Y8YU500413	1GEEH90Y9YU550155	1GEEH90Y8YU550454
1GEEH90Y7YU500158	1GEEH90YXYU500414	1GEEH90Y0YU550156	1GEEH90Y3YU550457
1GEEH90Y9YU500159	1GEEH90Y1YU500415	1GEEH90Y2YU550157	1GEEH90Y7YU550459
1GEEH90Y5YU500160	1GEEH90Y3YU500416	1GEEH90Y4YU550158	1GEEH90Y3YU550460
1GEEH90Y7YU500161	1GEEH90Y5YU500417	1GEEH90Y6YU550159	1GEEH90Y5YU550461
1GEEH90Y9YU500162	1GEEH90Y7YU500418	1GEEH90Y2YU550160	1GEEH90Y7YU550462
1GEEH90Y0YU500163	1GEEH90Y9YU500419	1GEEH90Y4YU550161	1GEEH90Y9YU550463
1GEEH90Y2YU500164	1GEEH90Y5YU500420	1GEEH90Y6YU550162	1GEEH90Y0YU550464
1GEEH90Y4YU500165	1GEEH90Y7YU500421	1GEEH90Y8YU550163	1GEEH90Y2YU550465
1GEEH90Y6YU500166	1GEEH90Y9YU500422	1GEEH90YXYU550164	1GEEH90Y4YU550466
1GEEH90Y8YU500167	1GEEH90Y0YU500423	1GEEH90Y1YU550165	1GEEH90Y6YU550467
1GEEH90YXYU500168	1GEEH90Y2YU500424	1GEEH90Y3YU550166	1GEEH90Y8YU550468
1GEEH90Y1YU500169	1GEEH90Y4YU500425	1GEEH90Y5YU550167	1GEEH90YXYU550469
1GEEH90Y8YU500170	1GEEH90Y6YU500426	1GEEH90Y7YU550168	1GEEH90Y6YU550470
1GEEH90YXYU500171	1GEEH90Y8YU500427	1GEEH90Y9YU550169	1GEEH90Y8YU550471
1GEEH90Y1YU500172	1GEEH90YXYU500428	1GEEH90Y5YU550170	1GEEH90YXYU550472
1GEEH90Y3YU500173	1GEEH90Y1YU500429	1GEEH90Y7YU550171	1GEEH90Y1YU550473
1GEEH90Y5YU500174	1GEEH90Y8YU500430	1GEEH90Y9YU550172	1GEEH90Y3YU550474
1GEEH90Y7YU500175	1GEEH90YXYU500431	1GEEH90Y0YU550173	1GEEH90Y5YU550475
1GEEH90Y9YU500176	1GEEH90Y1YU500432	1GEEH90Y2YU550174	1GEEH90Y2YU550479
1GEEH90Y0YU500177	1GEEH90Y3YU500433	1GEEH90Y4YU550175	1GEEH90Y0YU550481
1GEEH90Y2YU500178	1GEEH90Y5YU500434	1GEEH90Y6YU550176	1GEEH90Y2YU550482
1GEEH90Y4YU500179	1GEEH90Y7YU500435	1GEEH90Y8YU550177	1GEEH90Y1YU550487
1GEEH90Y0YU500180	1GEEH90Y9YU500436	1GEEH90YXYU550178	1GEEH90Y5YU550489
1GEEH90Y2YU500181	1GEEH90Y0YU500437	1GEEH90Y1YU550179	1GEEH90Y2YU550491
1GEEH90Y4YU500182	1GEEH90Y2YU500438	1GEEH90Y8YU550180	1GEEH90Y9YU550494
1GEEH90Y6YU500183	1GEEH90Y4YU500439	1GEEH90YXYU550181	1GEEH90Y0YU550495
1GEEH90Y8YU500184	1GEEH90Y0YU500440	1GEEH90Y1YU550182	1GEEH90Y2YU550496
1GEEH90YXYU500185	1GEEH90Y2YU500441	1GEEH90Y3YU550183	1GEEH90Y4YU550497
1GEEH90Y1YU500186	1GEEH90Y4YU500442	1GEEH90Y5YU550184	1GEEH90Y6YU550498
1GEEH90Y3YU500187	1GEEH90Y6YU500443	1GEEH90Y7YU550185	1GEEH90Y8YU550499
1GEEH90Y5YU500188	1GEEH90Y8YU500444	1GEEH90Y9YU550186	1GEEH90Y0YU550500
1GEEH90Y7YU500189	1GEEH90YXYU500445	1GEEH90Y0YU550187	1GEEH90Y2YU550501
1GEEH90Y3YU500190	1GEEH90Y1YU500446	1GEEH90Y2YU550188	1GEEH90Y4YU550502
1GEEH90Y5YU500191	1GEEH90Y3YU500447	1GEEH90Y4YU550189	1GEEH90Y6YU550503
1GEEH90Y7YU500192	1GEEH90Y5YU500448	1GEEH90Y0YU550190	1GEEH90Y8YU550504
1GEEH90Y9YU500193	1GEEH90Y7YU500449	1GEEH90Y2YU550191	1GEEH90YXYU550505
1GEEH90Y0YU500194	1GEEH90Y3YU500450	1GEEH90Y4YU550192	1GEEH90Y1YU550506
1GEEH90Y2YU500195	1GEEH90Y5YU500451	1GEEH90Y6YU550193	1GEEH90Y5YU550508
1GEEH90Y4YU500196	1GEEH90Y7YU500452	1GEEH90Y8YU550194	1GEEH90Y7YU550509
1GEEH90Y6YU500197	1GEEH90Y0YU500454	1GEEH90YXYU550195	1GEEH90Y3YU550510
1GEEH90Y8YU500198	1GEEH90Y2YU500455	1GEEH90Y1YU550196	1GEEH90Y5YU550511
1GEEH90YXYU500199	1GEEH90Y4YU500456	1GEEH90Y3YU550197	1GEEH90Y7YU550512
1GEEH90Y2YU500200	1GEEH90Y6YU500457	1GEEH90Y5YU550198	1GEEH90Y9YU550513
1GEEH90Y4YU500201	1GEEH90Y8YU500458	1GEEH90Y7YU550199	1GEEH90Y0YU550514
1GEEH90Y6YU500202	1GEEH90YXYU500459	1GEEH90YXYU550200	1GEEH90Y2YU550515
1GEEH90Y8YU500203	1GEEH90Y6YU500460	1GEEH90Y1YU550201	1GEEH90Y4YU550516
1GEEH90YXYU500204	1GEEH90YXYU500462	1GEEH90Y3YU550202	1GEEH90Y8YU550518
1GEEH90Y1YU500205	1GEEH90Y1YU500463	1GEEH90Y5YU550203	1GEEH90YXYU550519
1GEEH90Y3YU500206	1GEEH90Y3YU500464	1GEEH90Y7YU550204	1GEEH90Y6YU550520
1GEEH90Y5YU500207	1GEEH90Y5YU500465	1GEEH90Y9YU550205	1GEEH90Y8YU550521
1GEEH90Y7YU500208	1GEEH90Y7YU500466	1GEEH90Y0YU550206	1GEEH90YXYU550522
1GEEH90Y9YU500209	1GEEH90Y9YU500467	1GEEH90Y2YU550207	1GEEH90Y1YU550523
1GEEH90Y5YU500210	1GEEH90Y0YU500468	1GEEH90Y4YU550208	1GEEH90Y3YU550524
1GEEH90Y7YU500211	1GEEH90Y2YU500469	1GEEH90Y6YU550209	1GEEH90Y9YU550527
1GEEH90Y9YU500212	1GEEH90Y9YU500470	1GEEH90Y2YU550210	1GEEH90Y0YU550528
1GEEH90Y0YU500213	1GEEH90Y0YU500471	1GEEH90Y4YU550211	1GEEH90Y2YU550529
1GEEH90Y2YU500214	1GEEH90Y2YU500472	1GEEH90Y6YU550212	1GEEH90Y9YU550530
1GEEH90Y4YU500215	1GEEH90Y4YU500473	1GEEH90Y8YU550213	1GEEH90Y0YU550531
1GEEH90Y6YU500216	1GEEH90Y6YU500474	1GEEH90YXYU550214	1GEEH90Y2YU550532
1GEEH90Y8YU500217	1GEEH90Y8YU500475	1GEEH90Y1YU550215	1GEEH90Y4YU550533
1GEEH90YXYU500218	1GEEH90YXYU500476	1GEEH90Y3YU550216	1GEEH90Y6YU550534
1GEEH90Y1YU500219	1GEEH90Y1YU500477	1GEEH90Y5YU550217	1GEEH90Y8YU550535
1GEEH90Y8YU500220	1GEEH90Y3YU500478	1GEEH90Y7YU550218	1GEEH90YXYU550536
1GEEH90YXYU500221	1GEEH90Y5YU500479	1GEEH90Y9YU550219	1GEEH90YZYU550537
1GEEH90Y1YU500222	1GEEH90Y1YU500480	1GEEH90Y5YU550220	1GEEH90Y3YU550538
1GEEH90Y3YU500223	1GEEH90Y3YU500481	1GEEH90Y7YU550221	1GEEH90Y5YU550539
1GEEH90Y5YU500224	1GEEH90Y5YU500482	1GEEH90Y9YU550222	1GEEH90Y1YU550540
1GEEH90Y7YU500225	1GEEH90Y7YU500483	1GEEH90Y0YU550223	1GEEH90Y3YU550541
1GEEH90Y9YU500226	1GEEH90Y9YU500484	1GEEH90Y2YU550224	1GEEH90Y5YU550542
1GEEH90Y0YU500227	1GEEH90Y0YU500485	1GEEH90Y4YU550225	1GEEH90Y7YU550543
1GEEH90Y2YU500228	1GEEH90Y2YU500486	1GEEH90Y6YU550226	1GEEH90Y9YU550544
1GEEH90Y4YU500229	1GEEH90Y4YU500487	1GEEH90Y8YU550227	1GEEH90Y6YU550548
1GEEH90Y0YU500230	1GEEH90Y6YU500488	1GEEH90YXYU550228	1GEEH90Y8YU550549
1GEEH90Y2YU500231	1GEEH90Y8YU500489	1GEEH90Y1YU550229	1GEEH90Y4YU550550
1GEEH90Y4YU500232	1GEEH90Y8YU500492	1GEEH90Y8YU550230	1GEEH90YXYU550553
1GEEH90Y6YU500233	1GEEH90Y1YU500494	1GEEH90YXYU550231	1GEEH90Y3YU550555
1GEEH90Y8YU500234	1GEEH90Y3YU500495	1GEEH90Y1YU550232	1GEEH90Y7YU550557
1GEEH90YXYU500235	1GEEH90Y5YU500496	1GEEH90Y3YU550233	1GEEH90Y9YU550558
1GEEH90Y1YU500236	1GEEH90Y7YU500497	1GEEH90Y5YU550234	1GEEH90Y7YU550560
1GEEH90Y3YU500237	1GEEH90Y0YU400499	1GEEH90Y7YU550235	1GEEH90Y8YU550561
1GEEH90Y5YU500238	1GEEH90Y3YU500500	1GEEH90Y9YU550236	1GEEH90Y4YU550564
1GEEH90Y7YU500239	1GEEH90Y5YU500501	1GEEH90Y0YU550237	1GEEH90Y8YU550566
1GEEH90Y3YU500240	1GEEH90Y7YU500502	1GEEH90Y2YU550238	1GEEH90Y1YU550568
1GEEH90Y5YU500241	1GEEH90Y9YU500503	1GEEH90Y4YU550239	1GEEH90Y3YU550569
1GEEH90Y7YU500242	1GEEH90Y0YU500504	1GEEH90Y0YU550240	1GEEH90YXYU550570
1GEEH90Y9YU500243	1GEEH90Y2YU500505	1GEEH90Y2YU550241	1GEEH90Y1YU550571
1GEEH90Y0YU500244	1GEEH90Y4YU500506	1GEEH90Y4YU550242	1GEEH90Y5YU550573
1GEEH90Y2YU500245	1GEEH90Y8YU500508	1GEEH90Y6YU550243	1GEEH90Y0YU550576
1GEEH90Y4YU500246	1GEEH90YXYU500509	1GEEH90Y8YU550244	1GEEH90Y4YU550578
1GEEH90Y6YU500247	1GEEH90Y6YU500510	1GEEH9Y0XYU550245	1GEEH90Y6YU550579
1GEEH90Y8YU500248	1GEEH90YXYU500512	1GEEH90Y1YU550246	1GEEH90Y2YU550580
1GHEE90YXYU500249	1GEEH90Y1YU500513	1GEEH90Y3YU550247	1GEEH90Y4YU550581
1GEEH90Y6YU500250	1GEEH90Y3YU500514	1GEEH90Y5YU550248	1GEEH90Y8YU550583
1GEEH90Y8YU500251	1GEEH90Y0YU500518	1GEEH90Y7YU550249	1GEEH90YXYU550584
1GEEH90YXYU500252	1GEEH90Y2YU500519	1GEEH90Y3YU550250	1GEEH90Y3YU550586
1GEEH90Y1YU500253	1GEEH90Y8YU500525	1GEEH90Y5YU550251	1GEEH90Y5YU550587
1GEEH90Y3YU500254	1GEEH90YXYU500526	1GEEH90Y7YU550252	1GEEH90Y7YU550588
1GEEH90Y5YU500255	1GEEH90Y6YU500538	1GEEH90Y9YU550253	1GEEH90Y9YU550589
1GEEH90Y7YU500256	1GEEH90Y1YU500544	1GEEH90Y0YU550254	1GEEH90Y5YU550590

Important: Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) or Access Screen (Canada only) or DCS Screen 445 (IPC Only) before beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved.]

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

Parts Information

Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

Part Number	Description	Qty/ Vehicle
25723746	Hose, Front Brake (Right)	1
25723745	Hose, Front Brake (Left)	1
10139097	Gasket, Front Brake Hose	4

Important: Due to the small number of vehicles involved and due to limited initial parts availability, dealers are encouraged NOT to order campaign parts for use as shelf stock.

Service Procedure

Raise vehicle on hoist and suitably support.
Remove the right and the left front tire and wheel assemblies.
Replace the right front brake hose assembly (P/N 25723746) and new copper washers (P/N 10139097) following Service Manual procedures.

Tighten

•	Tighten the caliper fitting to 45 N·m (33 lb ft).

•	Tighten the brake pipe fitting to 15 N·m (11 lb ft).

Position the right front brake hose bracket to ensure that the brake hose is correctly routed and clear of any possible contact with the wheel.

Important: When tightening the right front brake hose bracket bolt, make sure the end of the bracket does NOT rotate downward/clockwise.

Install the brake hose bracket bolt.

Tighten
Tighten the brake hose bracket bolt to 17 N·m (13 lb ft).

Important: Make sure the hose is correctly routed and clear of any possible contact with the wheel.

Repeat Steps 3, 4, and 5 for the left front brake hose using P/N 25723745 brake hose and new copper washers (P/N 10139097).
Bleed the brake system following the Service Manual procedure.
Install the wheel and tire assemblies.

Tighten
Tighten the nuts to 140 N·m (100 lb ft) using a torque wrench or appropriate Torque Limiting Socket. Tighten the wheel nuts using a "star pattern."

Remove the supports and lower the vehicle.
Install the GM Campaign Identification Label.

Campaign Identification Label

FOR US AND IPC

Place a Campaign Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin. Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Put the Campaign Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Campaign Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Campaign Identification Labels for US dealers can be obtained from Dealer Support Material by calling 1-888-414-6322 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number S-1015 when ordering.

Additional Campaign Identification Labels for IPC dealers can be obtained from your Regional Marketing Office.

Campaign Identification Label

FOR CANADA

Put the Campaign Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. Additional Campaign Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number GMP 91 when ordering.

Claim Information

Submit a Product Campaign Claim with the information indicated below:

Repair Performed	Part Count	Part No.	Parts Allow	CC-FC	Labor Op	Labor Hours*	Net Item
Replace right front and left front brake hose assemblies	6	25723746	**	MA-96	V0484	0.8 hr	***
* -- For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours". -- The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus applicable Mark-Up or Landed Cost Mark-Up (for IPC) for brake hoses and gaskets needed to complete the repair. * -- The amount identified in the "Net Item" column should represent the sum total of the Current GMSPO Net Price plus applicable Mark-Up or Landed Cost Mark-Up (for IPC) for brake fluid needed to bleed the brake system.

Repair Performed

Part Count

Part No.

Parts Allow

CC-FC

Labor Op

Labor Hours*

Net Item

Replace right front and left front brake hose assemblies

25723746

MA-96

V0484

0.8 hr

***

* -- For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours".

** -- The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus applicable Mark-Up or Landed Cost Mark-Up (for IPC) for brake hoses and gaskets needed to complete the repair.

*** -- The amount identified in the "Net Item" column should represent the sum total of the Current GMSPO Net Price plus applicable Mark-Up or Landed Cost Mark-Up (for IPC) for brake fluid needed to bleed the brake system.

Refer to the General Motors WINS Claims Processing Manual for details on Product Campaign Claim Submission.

Customer Notification

FOR US AND CANADA

Customers will be notified of this campaign on their vehicles by General Motors (see copy of customer letter included with this bulletin).

Customer Notification

FOR IPC

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached suggested dealer letter.

Dealer Campaign Responsibility

FOR US AND IPC (US States, Territories, and Possessions)

The US National Traffic and Motor Vehicle Safety Act provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall campaign notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the campaign is not completed within a reasonable time.

Dealer Campaign Responsibility

FOR ALL

All unsold new vehicles in dealers' possession and subject to this campaign MUST be held and inspected/repaired per the service procedure of this campaign bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

March, 2000

Dear Cadillac Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Reason For This Recall

General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2000 Cadillac DeVille model vehicles equipped with Professional Vehicle Package (RPO V4U or B9Q). Some of these vehicles exhibit a condition in which the right front brake hose contacts the wheel resulting in damage to the brake hose. If the hose becomes damaged, there can be a loss of brake fluid and pressure in half of the brake system. The brake warning lamp will be activated when the brake fluid level reaches the indicator limit. During braking, the pedal will be lower than normal and stopping distances will be longer. If this occurs where stopping distance is limited, a crash could occur.

What Will Be Done

How Long Will The Repair Take?

The length of time required to perform this service correction is approximately 50 minutes. Additional time may be required to schedule and process your vehicle. If your dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed to schedule, process and repair your vehicle.

Contacting Your Dealer

Please contact your Cadillac dealer as soon as possible to arrange a service date. Parts are available and instructions for making this correction have been sent to your dealer. Your Cadillac dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the Cadillac Customer Assistance Center at 1-800-458-8006. The deaf, hearing impaired, or speech impaired should call 1-800-833-2622 (Utilizes Telecommunication Devices for the Deaf/Text Telephones TDD/TYY). If, after contacting the Cadillac Customer Assistance Center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, SW, Washington, DC 20590 or call 1-800-424-9393 (Washington, DC residents use 202-366-0123).

Customer Reply Card

The attached customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the attached and mailing it in the postage paid envelope.

Courtesy Transportation

Your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner' s Manual and your dealer for details on Courtesy Transportation.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

Cadillac Motor Vehicle Division

General Motors Corporation

Enclosure