GENERAL MOTORS SERVICE PARTS REPLACEMENT WARRANTY

SUBJECT: GENERAL MOTORS SERVICE PARTS REPLACEMENT WARRANTIES

This bulletin is intended to clarify the current General Motors Parts Warranty Coverages on parts installed by dealers or sold over the counter for Cadillac vehicles.

GM Goodwrench Engine Warranty

In order to better compete in the retail market General Motors announced on April 1, 1990, the 36 month and 50,000 mile Goodwrench Service Replacement Limited Warranty. This warranty is designed to assist dealers with the marketing of customer pay and over-the-counter engine sales. The following are guidelines relative to this limited warranty:

1. The Limited Warranty Folder should be provided to all customers who purchase a GM Goodwrench engine either through your service department, over the counter, or through an independent service center.

2. In most instances, the 36/50,000 mile limited warranty should not be provided to the customers whose vehicles are repaired under the new vehicle warranty or under policy. However, occasionally unique circumstances may require something greater than the standard 12/12,000 mile parts warranty for non-customer pay repairs. In these instances and with zone approval, the 36/50,000 mile warranty can be provided to the customer.

3. When an engine that is covered by this warranty requires repairs, the following procedures should be observed:

A. Dealer Installed

Prior to repairs being performed, the dealer should verify that the failure is covered by this limited warranty and that the coverage is valid. Then, repair or replace the engine as required and submit for payment under the applicable Labor Operation as a normal claim type B.

B. Independent/Customer Installed

If a customer has had the engine installed by an independent repair center or performed the work personally (over-the-counter sale), then repairs must be pre-approved by the GM dealer who originally sold the engine. The dealer should first verify warranty coverage as noted (3A) above. Additionally, the selling dealer can require that the repairs be performed at a GM dealer or authorize the independent center to perform the repairs as a sublet. If the repairs are done as a sublet, then the claim should be submitted as a net amount with claim type B.

4. All Cadillac engines in Catalog Group 0.000A are eligible for the 36/50 Limited Warranty.

Standard GM Parts and Accessory Warranty

Effective January 1, 1991, the standard GM parts and accessories warranty was also updated. Dealer installed parts and accessories are warranted for 12 months/12,000 miles. Those that are sold over the counter are warranted for 12 months from the date of purchase with a receipt.

GM Goodwrench Shock Absorbers

Dealer installed GM Goodwrench shock absorbers for passenger cars and light trucks (private use) have a lifetime warranty (as long as original parts purchaser still owns the vehicle) for parts and labor. GM Goodwrench shock absorbers sold over the counter have a lifetime warranty (as long as the original parts purchaser still owns the vehicle), but it does not include labor expense for removal of malfunctioning part from the vehicle or the reinstallation.

Ignition Wire Sets

Dealer installed ignition wire sets are warranted for 5 years/50,000 miles, whichever occurs first from the date of installation. Ignition wire sets sold over the counter are warranted for 5 years/50,000 miles, whichever occurs first from the date of sale. This does not include the labor expense for removal of the part from the vehicle or the reinstallation.

Sheet Metal

The warranty on sheet metal is the same for both dealer installed and over-the-counter sales. Sheet metal has a lifetime warranty against rust through perforation (as long as the original parts purchaser still owns the vehicle) including both parts and labor. As in the engine warranty above, the selling dealer may authorize the repairs to an independent as a sublet.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.