CAMPAIGN: DISCHARGED BATTERY. Cadillac Seville 1998

NOTE: GM OF CANADA CAMPAIGN 97054 IS LOCATED BELOW THE U.S. VERSION

CUSTOMER SATISFACTION CAMPAIGN

SUBJECT: 97054 - DISCHARGED BATTERY

MODELS: 1998 CADILLAC DEVILLE AND ELDORADO WITH BASE RADIO (RPO U1L) AND WITHOUT TRUNK MOUNTED CD CHANGER (RPO U1S)

General Motors has decided that certain 1998 Cadillac DeVille and Eldorado model vehicles built with a base radio (RPO U1L) and without a trunk mounted CD changer (RPO U1S) may exhibit a condition in which the battery becomes discharged over a period of days. This is caused by a 10 Amp current draw on the battery initiated by the vehicle's radio system.

To prevent the possibility of this condition occurring, dealers will install a radio system wiring harness jumper wire plug.

VEHICLES INVOLVED

Involved are certain 1998 Cadillac DeVille and Eldorado model vehicles built with a base radio (RPO U1L) and without a trunk mounted CD changer (RPO U1S) within the following VIN breakpoints:

PLANT YEAR DIVISION MODEL PLANT CODE FROM THROUGH

1998 Cadillac DeVille D/Ham "U" WU700002 WU720821 1998 Cadillac Eldorado D/Ham "U" WU600006 WU604751 1998 Cadillac Hearse D/Ham "U" WU500001 WU500215 1998 Cadillac Limo D/Ham "U" WU550001 WU550155

NOTICE: Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System). Not all vehicles within the above breakpoints are involved. Certain vehicles are also involved in an additional campaign - Safety Campaign 97056.

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

PARTS INFORMATION

A supply of 100% of jumper wire plugs will be pre-shipped to involved dealers of record for vehicles involved in both Campaigns 97056 - PURGE LINE ROUTING AND RETENTION and 97054 - DISCHARGED BATTERY. The preshipment will occur during the week of October 27, 1997. Preshipped parts will be charged to dealer's open parts account. (Owner letters will be mailed to only these customers November 4,1997.)

A preshipment of 50% of the parts for the remaining vehicles will be preshipped to involved dealers of record during the week of November 10, 1997. (Owner letters will be mailed to these remaining customers November 11, 1997.)

Additional parts may be obtained from General Motors Service Parts Operations (GMSPO) after November 11, 1997. Parts will be on order control prior to November 11, 1997. Please refer to your "involved vehicles listing" prior to ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. An emergency requirement should be ordered on a CSO Customer Special Order.

Part Quantity/ Number Description Vehicle

88880014 Plug - Jumper Wire 1 (Plug may or may not be covered with shrink-wrap. Both plugs are acceptable for use.)

CUSTOMER NOTIFICATION

Customers will be notified of this campaign on their vehicles by General Motors (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).

Some owners will receive a letter that addresses an additional campaign on their vehicle - Safety Recall 97056. See copy of owner letters included with this bulletin.

NOTICE: ALL VEHICLES ARE NOT INVOLVED IN BOTH CAMPAIGNS. IT IS VERY IMPORTANT THAT DEALERS CONFIRM VEHICLE ELIGIBILITY THROUGH VISS (VEHICLE INFORMATION SERVICE SYSTEM) PRIOR TO PERFORMING CAMPAIGN.

COURTESY TRANSPORTATION

The availability of courtesy transportation to customers whose vehicles are involved in this campaign is of the utmost importance in maintaining customer satisfaction. Dealers are to take the steps necessary to ensure that these customers clearly understand that courtesy transportation is available and will be provided upon request at no charge. Dealers should submit such claims in the normal manner and appropriate credit will be issued. Dealers may wish to review Corporate Bulletin 68-05-02a released in October 1996 for guidelines regarding loaner/rentals.

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate divisional customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, when a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

SERVICE PROCEDURE

1. Raise trunk lid.

NOTICE: IF A "DEALER INSTALLED" TRUNK MOUNTED CD CHANGER IS PRESENT, IT IS NOT NECESSARY TO PERFORM THE SERVICE PROCEDURE. THEREFORE, PROCEED TO STEP #4.

2. Locate trunk mounted CD changer connector behind right side trunk trim closeout (near right trunk lid hinge). See 1998 Service Manual, Page 8A-201-48, Figure 87.

3. Install jumper wire plug into connector.

Note: Even though the jumper wire plug is keyed to insure correct installation, it is important to double-check that this connection is properly secured.

4. Lower trunk lid.

5. Install the GM Campaign Identification Label.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. When installing the Campaign Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Campaign Identification Labels can be obtained from VISPAC Incorporated by calling 1-800-269-5100 (Monday-Friday, 8:00 a.m. to 4:30 p.m. EST). Ask for Item Number S-1015 when ordering.

Apply the "Campaign Identification Label" only on a clean, dry surface.

CLAIM INFORMATION

Submit a Product Campaign Claim with the information indicated below:

REPAIR PART FAILED PARTS LABOR LABOR NET PERFORMED COUNT PART NO. ALLOW CC-FC 0P HOURS AMT.

Inspect For Dealer - - - - - MA-96 V0093 0.2 Installed Trunk Mounted CD Changer. If Present - No Service Required. -OR- Trunk Mounted CD 1 88880014 ** Changer Not Present. Install Jumper Wire Plug

On-Site Service Visit T2325 ***

* For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours".

** The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% for all parts needed to complete the repair.

*** Enter $35.00 for on-site service visit (when requested by owner). Claim is payable only one time per vehicle. T2325 must be submitted in conjunction with V0093 to ensure proper campaign closure. Note: This service is available for retail customers only.

Refer to the General Motors Corporation Claims Processing Manual for details on Product Campaign Claim Submission.

K97054

November, 1997

Dear Cadillac Customer:

This notice is sent to inform you of a recall campaign that includes your vehicle.

Reason For This Recall: General Motors has decided that certain 1998 Cadillac DeVille and Eldorado model vehicles built with a base radio and without a trunk mounted CD changer may exhibit a condition in which the battery becomes discharged over a period of days. This is caused by a 10 Amp current draw on the battery initiated by the vehicle's radio system.

What Will Be Done: To prevent the possibility of this condition occurring, your dealer will install a radio system wiring harness jumper wire plug. This service will be performed for you at no charge.

Contacting Your Dealer: Please contact your dealer as soon as possible to arrange a service date and so parts can be ordered. Instructions for making this correction have been sent to your dealer. If your dealer has a large number of vehicles awaiting service, additional time may be required to schedule and process your vehicle. Please ask your dealer if you wish to know how much time will be needed. Also, your dealer may be able to perform this repair at your home or work place; please ask your dealer if this service is available in your area.

Your Cadillac dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the Cadillac Customer Assistance Center at the appropriate telephone number listed below.

Cadillac Customer Assistance Deaf, Hearing Impaired or Speech Center Telephone Number Impaired *

1-800-458-8006 1-800-833-2622

* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)

Customer Reply Card: The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.

Courtesy Transportation: Your Cadillac dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and ask your dealer about courtesy transportation.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

Cadillac Motor Car Division General Motors Corporation

Enclosure

K97056/97054-S

(Sample Of Notification Used)

November, 1997

Dear Cadillac Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Reason For This Recall: General Motors has decided that a defect which relates to motor vehicle safety exists in some 1998 Cadillac DeVille and Eldorado model vehicles. The canister purge evaporative emissions harness on these vehicles may be misrouted. Under certain throttle maneuvers, the harness may interfere with the cruise control and throttle linkage. If this were to occur, it could prevent return to closed throttle, and a vehicle crash could result without prior warning.

What Will Be Done: To prevent the possibility of this occurring, your dealer will inspect your vehicle for the proper routing of the harness, correct as necessary, and install a plastic tie strap to positively locate the harness.

Additionally, a non-safety recall will be performed on your vehicle while it is in for this service. Some 1998 Cadillac DeVille and Eldorado model vehicles built with a base radio and without a trunk mounted CD changer may exhibit a condition in which the battery becomes discharged over a period of days. This is caused by a 10 Amp current draw on the battery initiated by the vehicle's radio system. To prevent the possibility of the battery discharge condition occurring, your dealer will install a radio system wiring harness jumper wire plug.

These services will be performed for you at no charge.

How Long Will The Repair Take? The length of time required to perform these inspections and repairs is approximately 15 minutes. Additional time may be required to schedule and process your vehicle. If your dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed. Also, your dealer may be able to perform these repairs at your home or work place; please ask your dealer if this service is available in your area.

Contacting Your Dealer: Please contact your dealer as soon as possible to arrange a service date. Parts are available and instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle. Your Cadillac dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the Cadillac Customer Assistance Center at the appropriate telephone number listed on the next page.

Cadillac Customer Assistance Deaf, Hearing Impaired or Speech Center Telephone Number Impaired *

1-800-458-8006 1-800-833-2622

* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)

If, after contacting the Customer Assistance Center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, SW Washington, DC 20590 or call 1- 800-424-9393 (Washington, DC residents use 202-366-0123).

Customer Reply Card: The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary corrections in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

Cadillac Motor Car Division General Motors Corporation

Enclosure

** CANADIAN VERSION ** CUSTOMER SATISFACTION CAMPAIGN

SUBJECT: CAMPAIGN 97054 - DISCHARGED BATTERY

MODELS: 1998 CADILLAC DEVILLE AND ELDORADO WITH BASE RADIO (RPO U1L) & WITHOUT TRUNK MOUNTED CD CHANGER (RPO U1S)

DEFECT INVOLVED

General Motors of Canada Limited has decided that certain 1998 Cadillac DeVille and Eldorado model vehicles built with a base radio (RPO U1L) and without a trunk mounted CD changer (RPO U1S) may exhibit a condition in which the battery becomes discharged over a period of days. This is caused by a 10 Amp current draw on the battery initiated by the vehicle's radio system.

To prevent the possibility of this condition occurring, dealers will install a radio system wiring harness jumper wire plug.

VEHICLES INVOLVED

Involved are certain 1998 Cadillac DeVille and Eldorado model vehicles built with a base radio (RPO U1L) and without a trunk mounted CD changer (RPO U1S) built within the following VIN breakpoints:

PLANT YEAR DIVISION MODEL PLANT CODE FROM THROUGH

1998 Cadillac DeVille D/Ham "U" WU700002 WU720821 1998 Cadillac Eldorado D/Ham "U" WU600006 WU604751 1998 Cadillac Hearse D/Ham "U" WU500001 WU500215 1998 Cadillac Limo D/Ham "U" WU550001 WU550155

NOTE: PLEASE CHECK DCS SCREEN 445 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WELL BE PAID. CERTAIN VEHICLES ARE ALSO INVOLVED IN AN ADDITIONAL CAMPAIGN - SAFETY CAMPAIGN 97056.

These dealer listings may contain customer names and addresses obtained from the Inter-Provincial Record. The use of such motor vehicle registration data for any other purpose is a violation of provincial laws. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

PARTS INFORMATION

100% supply of jumper wire plugs will be pre-shipped to involved dealers of record for vehicles involved in both Campaigns 97054 - DISCHARGED BATTERY and 97056 - PURGE LINE ROUTING AND RETENTION. (See Bulletin 97056 for parts information.) The preshipment will occur during the week of October 27, 1997. Preshipped parts will be charged to dealer's open parts account. (Owner letters will be mailed to only these customers November 4,1997)

50% of the parts for the remaining vehicles will be preshipped to involved dealers of record during the week of November 10, 1997. (Owner letters will be mailed to these remaining customers November 11, 1997).

Additional parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO) after November 11, 1997. Parts will be on order control prior to November 11, 1997. Please refer to your "involved vehicles listing" prior to ordering requirements.

Part Number Description Quantity/Vehicle

88880014 Jumper Wire Plug 1 (Plug may or may not be covered with shrink-wrap. Both plugs are acceptable for use)

CUSTOMER NOTIFICATION

All customers of record at the time of campaign release are shown on the attached computer listing and have been notified by first class mail from General Motors (see copy of customer letter included with this bulletin).

Some owners will receive a letter that addresses an additional campaign on their vehicle - Safety Recall 97056. See copy of owner letters included with this bulletin.

NOTICE: ALL VEHICLES ARE NOT INVOLVED IN BOTH CAMPAIGNS. PLEASE CHECK DCS SCREEN 445 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WILL BE PAID.

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealer's possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

SERVICE PROCEDURE

1. Raise trunk lid.

NOTICE: IF A "DEALER INSTALLED" TRUNK MOUNTED CD CHANGER IS PRESENT, IT IS NOT NECESSARY TO PERFORM THE SERVICE PROCEDURE; THEREFORE, PROCEED TO STEP #4.

2. Locate trunk mounted CD changer connector behind right side trunk trim closeout (near right trunk lid hinge). See 1998 Service Manual, Page 8A-201-48, Figure 87.

3. Install jumper wire plug into connector.

NOTE: Even though the jumper wire plug is keyed to ensure correct installation, it is important to double-check that this connection is properly secured.

4. Lower trunk lid.

5. Install Campaign Identification Label.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. Additional Campaign Identification Labels can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number GMP 91 when ordering.

Apply the "Campaign Identification Label" only on a clean, dry surface.

CLAIM INFORMATION

Submit a Product Campaign Claim with the information indicated below:

* REPAIR PERFORMED PART FAILED PARTS LABOUR LABOUR COUNT PART NO. ALLOW CC-FC 0P HOURS

Inspect For Dealer Installed - - - - - MA-96 V0093 0.2 Trunk Mounted CD Changer. If Present - No Service Required. -OR- Trunk Mounted CD Changer 1 88880014 * * Not Present - Install Jumper Wire Plug

On Site Service Visit T2325 ***

* For Campaign Administrative Allowance, add 0.1 hours to the "Labour Hours".

** The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% for all parts needed to complete the repair.

*** Enter $50.00 for on-site Service visit (when requested by owner). Claim is payable only one time per vehicle. T2325 must be submitted in conjunction with V0093 to ensure proper campaign closure. Note: This service is available for retail customers only.

Refer to the General Motors Claims Processing Manual for details on Product Campaign Claim Submission.

November 1997

Dear General Motors Customer:

General Motors of Canada Limited has decided that certain 1998 Cadillac DeVille and Eldorado model vehicles built with a base radio and without a trunk mounted CD changer may exhibit a condition in which the battery becomes discharged over a period of days. This is caused by a 10 Amp current draw on the battery initiated by the vehicle's radio system.

To prevent the possibility of this condition occurring, your GM dealer will install a radio system wiring harness jumper wire plug.

This service will be provided for you at no charge.

Please contact your GM dealer as soon as possible to arrange a service date.

If parts are required, ask your dealer for details regarding their availability. If parts are not in stock, they can be ordered before scheduling your service date.

This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

Customer Support Department General Motors of Canada Limited

97054

/il

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.