CAMPAIGN: PURGE LINE ROUTING AND RETENTION
NOTE: GM OF CANADA CAMPAIGN 97056 IS LOCATED BELOW THE U.S. VERSION
PRODUCT SAFETY CAMPAIGN
SUBJECT: 97056 - PURGE LINE ROUTING AND RETENTION
MODELS: 1998 CADILLAC DEVILLES AND ELDORADOS
The Highway Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the divisional letter that is being sent to customers, the customers are being instructed to contact the appropriate Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.
DEFECT INVOLVED
General Motors has decided that a defect which relates to motor vehicle safety exists in some 1998 Cadillac DeVille and Eldorado model vehicles. The canister purge evaporative emissions harness on these vehicles may be misrouted. Under certain throttle maneuvers, the harness may interfere with the cruise control and throttle linkage. If this were to occur, it could prevent return to closed throttle, and a vehicle crash could result without prior warning.
To correct this condition, dealers are to inspect all vehicles for the correct routing and install a plastic tie strap to positively locate the harness.
VEHICLES INVOLVED
Involved are all 1998 Cadillac DeVille and Eldorado models built within the following VIN breakpoints: PLANT YEAR DIVISION MODEL PLANT CODE FROM THROUGH
1998 Cadillac DeVille Hamtramck "U" WU700001 WU707032 1998 Cadillac Eldorado Hamtramck "U" WU600001 WU601743 1998 Cadillac Hearse Hamtramck "U" WU500001 WU500069 1998 Cadillac Limo Hamtramck "U" WU550001 WU550057
NOTICE: Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System). Certain vehicles are also involved in an additional campaign - Customer Satisfaction Recall 97054.
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.
PARTS INFORMATION
Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. An emergency requirement should be ordered on a CSO = Customer Special Order.
Part Quantity/ Number Description Vehicle
11501906 Tie Strap 1
CUSTOMER NOTIFICATION
Customers will be notified of this campaign on their vehicles by General Motors (see copy of customer letter included with this bulletin - actual division letter may vary slightly).
Some owners will receive a letter that addresses an additional campaign on their vehicle - Customer Satisfaction Recall 97054. See copy of owner letters included with this bulletin.
NOTICE: ALL VEHICLES ARE NOT INVOLVED IN BOTH CAMPAIGNS. IT IS VERY IMPORTANT THAT DEALERS CONFIRM VEHICLE ELIGIBILITY THROUGH VISS (VEHICLE INFORMATION SERVICE SYSTEM) PRIOR TO PERFORMING CAMPAIGN.
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate divisional customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
SERVICE PROCEDURE
1. Open hood on vehicle.
2. Inspect the evaporative hose routing. See Figure A for column shift vehicles and Figure B for floor shift vehicles:
- Check the routing of the transmission shift cable relative to the evaporative hose and correct as necessary:
- For column-shift vehicles, the transmission shift cable should route over the evaporative hose.
- For floor-shift vehicles, the transmission shift cable should route under the evaporative hose.
- Make sure that the evaporative hose is routed toward the left front corner of the engine compartment and away from the throttle body cam area.
- Make sure that the service diagnostic port is aligned vertically.
3. Install one tie strap PN 11501906 around the evaporative hose at the point nearest to the throttle body bracket and through the access hole at the top of the bracket. See Figure C for column shift vehicles and Figure D for floor shift vehicles. Make sure there are no contact points between the hose and any other components in the area. Do not over tighten the tie strap since this would stress the joint between the evaporative hose and the chassis purge line. After tie strap is secured, clip the extra material from the end of the strap.
4. Make one final check to ensure that the evaporative hose is routed safely away from the throttle cam area, and that the joint between the evaporative hose and chassis purge line is not over stressed, and that no contact points exist between the evaporative hose and surrounding components other than in the tie strap area.
5. Install Campaign Identification Label.
6. Close hood on vehicle.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. When installing the Campaign Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Campaign Identification Labels can be obtained from VISPAC Incorporated by calling 1-800-269- 5100 (Monday-Friday, 8:00 a.m. to 4:30 p.m. EST). Ask for Item Number S-1015 when ordering.
Apply the "Campaign Identification Label" only on a clean, dry surface.
COURTESY TRANSPORTATION
The availability of courtesy transportation to customers whose vehicles are involved in this campaign is of the utmost importance in maintaining customer satisfaction. Dealers are to take the steps necessary to ensure that these customers clearly understand that courtesy transportation is available and will be provided upon request at no charge. Dealers should submit such claims in the normal manner and appropriate credit will be issued. Dealers may wish to review Corporate Bulletin 68-05-02a released in October 1996 for guidelines regarding loaner/rentals.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
* REPAIR PART FAILED PARTS LABOR LABOR NET PERFORMED COUNT PART NO. ALLOW CC-FC 0P HOURS AMT.
Install Tie Strap 1 11501906 ** MA-96 V0096 0.2
------------------ On-Site Service Visit T2325 ***
* For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours".
** The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% for all parts needed to complete the repair.
*** Enter $35.00 for on-site service visit (when requested by owner). Claim is payable only one time per vehicle. T2325 must be submitted in conjunction with V0096 to ensure campaign closure. Note: This service is available for retail customers only.
Refer to the General Motors Corporation Claims Processing Manual for details on Product Campaign Claim Submission.
97056-S
(Sample Of Notification Used)
November, 1997
Dear Cadillac Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Reason For This Recall: General Motors has decided that a defect which relates to motor vehicle safety exists in some 1998 Cadillac DeVille and Eldorado model vehicles. The canister purge evaporative emissions harness on these vehicles may be misrouted. Under certain throttle maneuvers, the harness may interfere with the cruise control and throttle linkage. If this were to occur, it could prevent return to closed throttle, and a vehicle crash could result without prior warning.
What Will Be Done: To prevent the possibility of this occurring, your dealer will inspect your vehicle for the proper routing of the harness, correct as necessary, and install a plastic tie strap to positively locate the harness. This service will be performed for you at no charge.
How Long Will The Repair Take? The length of time required to perform this inspection and repair is approximately 10 minutes. Additional time may be required to schedule and process your vehicle. If your dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed. Also, your dealer may be able to perform these repairs at your home or work place; please ask your dealer if this service is available in your area.
Contacting Your Dealer: Please contact your dealer as soon as possible to arrange a service date. Parts are available and instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle. Your Cadillac dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the Cadillac Customer Assistance Center at the appropriate telephone number listed below.
Cadillac Customer Assistance Deaf, Hearing Impaired or Speech Center Telephone Number Impaired *
1-800-458-8006 1-800-833-2622
* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)
If, after contacting the Customer Assistance Center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W. Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 202-366-0123).
Customer Reply Card: The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.
Courtesy Transportation: Your Cadillac dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and ask your dealer about courtesy transportation.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
Cadillac Motor Car Division General Motors Corporation
Enclosure
** CANADIAN VERSION **
PRODUCT SAFETY CAMPAIGN
SUBJECT: CAMPAIGN 97056 - PURGE LINE ROUTING AND RETENTION
MODELS: 1998 CADILLAC DEVILLES AND ELDORADOS
DEFECT INVOLVED
General Motors of Canada Limited has decided that a defect which relates to motor vehicle safety exists in certain 1998 Cadillac Deville and Eldorado model vehicles. The canister purge evaporative emissions harness on these vehicles may be misrouted. Under certain throttle maneuvers, the harness may interfere with the cruise control and throttle linkage. If this were to occur, it could prevent retum to closed throttle, and a vehicle crash could result without prior warning.
To correct this condition, dealers are to inspect all vehicles for the correct harness routing and install a plastic tie strap to positively locate the harness.
VEHICLES INVOLVED
Involved are certain 1998 Cadillac DeVille and Eldorado models built within the following VIN breakpoints:
PLANT YEAR DIVISION MODEL PLANT CODE FROM THROUGH
1998 Cadillac DeVille Hamtramck "U" WU700001 WU707032 1998 Cadillac Eldorado Hamtramck "U" WU600001 WU601743 1998 Cadillac Hearse Hamtramck "U" WU500001 WU500069 1998 Cadillac Limo Hamtramck "U" WU550001 WU550057
NOTE: PLEASE CHECK DCS SCREEN 445 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WILL BE PAID. CERTAIN VEHICLES ARE ALSO INVOLVED IN AN ADDITIONAL CAMPAIGN - CUSTOMER SATISFACTION RECALL 97054.
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from the Inter-Provincial Record. The use of such motor vehicle registration data for any other purpose is a violation of provincial laws. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.
PARTS INFORMATION
Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to ordering requirements.
Quantity/ Part Number Description Vehicle
11501906 Tie Strap 1
CUSTOMER NOTIFICATION
All customers of record at the time of campaign release are shown on the attached computer listing and have been notified by first class mail from General Motors (see copy of customer letter included with this bulletin).
Some owners will receive a letter that addresses an additional campaign on their vehicle - Customer Satisfaction Recall 97054. See copy of owner letters included with this bulletin.
NOTICE: ALL VEHICLES ARE NOT INVOLVED IN BOTH CAMPAIGNS. PLEASE CHECK DCS SCREEN 445 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WILL BE PAID.
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealer's possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate customer letter accompanying this bulletin.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
SERVICE PROCEDURE
1. Open hood on vehicle.
2. Inspect the evaporative hose routing. See Figure A for column shift vehicles and Figure B for floor shift vehicles:
- Check the routing of the transmission shift cable relative to the evaporative hose and correct as necessary:
- For column shift vehicles, the transmission shift cable should route over the evaporative hose.
- For floor shift vehicles, the transmission shift cable should route under the evaporative hose.
- Make sure that the evaporative hose is routed toward the left front corner of the engine compartment and away from the throttle body cam area.
- Make sure that the service diagnostic port is aligned vertically.
3. Install one tic strap P/N 11501906 around the evaporative hose at the point nearest to the throttle body bracket and through the access hole at the top of the bracket. See Figure C for column shift vehicles and Figure D for floor shift vehicles. Make sure there are no contact points between the hose and any other components in the area. Do not over tighten the tie strap since this would stress the joint between the evaporative hose and the chassis purge line. After tie strap is secured, clip the extra material from the end of the strap.
4. Make one final check to ensure that the evaporative hose is routed safely away from the throttle cam area, and that the joint between the evaporative hose and chassis purge line is not over stressed, and that no contact points exist between the evaporative hose and surrounding components other than in the tie strap area.
5. Install Campaign Identification Label.
6. Close hood on vehicle.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. Additional Campaign Identification Labels can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number GMP 91 when ordering.
Apply the "Campaign Identification Label" only on a clean, dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
* REPAIR PERFORMED PART FAILED PARTS LABOUR LABOUR COUNT PART NO. ALLOW CC-FC 0P HOURS
Install Tie Strap 1 11501906 ** MA-96 V0096 0.2
On-Site Service Visit T2325 ***
* For Campaign Administrative Allowance, add 0.1 hours to the "Labour Hours".
** The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% for the tie strap needed to complete the repair.
*** Enter $50.00 for on-site service visit (when requested by owner). Claim is payable only one time per vehicle. T2325 must be submitted in conjunction with V0096 to ensure campaign closure.
Note: This service is available for retail customers only.
Refer to the General Motors Claims Processing Manual for details on Product Campaign Claim Submission.
November 1997
Dear General Motors Customer:
General Motors of Canada Limited has decided that a defect which relates to motor vehicle safety exists in some 1998 Cadillac DeVille and Eldorado model vehicles. The canister purge evaporative emissions harness on these vehicles may be misrouted. Under certain throttle maneuvers, the harness may interfere with the cruise control and throttle linkage. If this were to occur, it could prevent retum to closed throttle, and a vehicle crash could result without prior warning.
To prevent the possibility of this occurring, your GM dealer will inspect your vehicle for the proper routing of the harness, correct as necessary, and install a plastic tie strap to positively locate the harness.
This service will be provided for you at no charge.
Please contact your GM dealer as soon as possible to arrange a service date.
If parts are required, ask your dealer for details regarding their availability. If parts are not in stock, they can be ordered before scheduling your service date.
This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
Customer Support Department General Motors of Canada Limited
97056
/il
97056/97054-S
(Sample Of Notification Used)
November, 1997
Dear Cadillac Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Reason For This Recall: General Motors has decided that a defect which relates to motor vehicle safety exists in some 1998 Cadillac DeVille and Eldorado model vehicles. The canister purge evaporative emissions harness on these vehicles may be misrouted. Under certain throttle maneuvers, the harness may interfere with the cruise control and throttle linkage. If this were to occur, it could prevent return to closed throttle, and a vehicle crash could result without prior warning.
What Will Be Done: To prevent the possibility of this occurring, your dealer will inspect your vehicle for the proper routing of the harness, correct as necessary, and install a plastic tie strap to positively locate the harness.
Additionally, a non-safety recall will be performed on your vehicle while it is in for this service. Some 1998 Cadillac DeVille and Eldorado model vehicles built with a base radio and without a trunk mounted CD changer may exhibit a condition in which the battery becomes discharged over a period of days. This is caused by a 10 Amp current draw on the battery initiated by the vehicle's radio system. To prevent the possibility of the battery discharge condition occurring, your dealer will install a radio system wiring harness jumper wire plug.
These services will be performed for you at no charge.
How Long Will The Repair Take? The length of time required to perform these inspections and repairs is approximately 15 minutes. Additional time may be required to schedule and process your vehicle. If your dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed. Also, your dealer may be able to perform these repairs at your home or work place; please ask your dealer if this service is available in your area.
Contacting Your Dealer: Please contact your dealer as soon as possible to arrange a service date. Parts are available and instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle. Your Cadillac dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the Cadillac Customer Assistance Center at the appropriate telephone number listed on the next page.
Cadillac Customer Assistance Deaf, Hearing Impaired or Speech Center Telephone Number Impaired *
1-800-458-8006 1-800-833-2622
* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)
If, after contacting the Customer Assistance Center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W. Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 202-366-0123).
Customer Reply Card: The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary corrections in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.
Courtesy Transportation: Your Cadillac dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and ask your dealer about courtesy transportation.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
Cadillac Motor Car Division General Motors Corporation
Enclosure
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
