CAMPAIGN:SLOW OR NO SECOND TO THIRD GEAR UPSHIFT. Chevrolet Cavalier 1998

NOTE: GM OF CANADA VERSION OF 98013 IS LOCATED BELOW THE US VERSION ______________________________________________________________________

PRODUCT CAMPAIGNS 98013(A) APRIL 1998

THIS BULLETIN SUPERCEDES AND REPLACES CAMPAIGN BULLETIN 98013, DATED MARCH 1998. THIS BULLETIN IS BEING REVISED TO INCLUDE THE VALVE BODY SPACER PLATE GASKETS 8652506 AND PART NUMBER FOR TRANSMISSION FLUID HAS BEEN CHANGED TO 10952623. ALSO, THE REPAIR PROCEDURE HAS BEEN CHANGED TO FOLLOW THE AUTOMATIC TRANSAXLE UNIT REPAIR MANUAL (TURM) INSTEAD OF THE SERVICE MANUAL PROCEDURE. ______________________________________________________________________

PRODUCT RECALL CAMPAIGN

CUSTOMER SATISFACTION CAMPAIGN

SUBJECT: 98013A-SLOW OR NO SECOND TO THIRD GEAR UPSHIFT

MODELS: 1998 CHEVROLET CAVALIER AND PONTIAC SUNFIRE

ON FEBRUARY 24, 1998, ALL VEHICLES INVOLVED IN THIS CAMPAIGN WERE PLACED ON STOP DELIVERY. AFTER THE CAMPAIGN SERVICE IS COMPLETED, THE VEHICLES MAY BE DELIVERED TO CUSTOMERS.

"THIS BULLETIN SUPERSEDES AND REPLACES CAMPAIGN BULLETIN 98013, DATED MARCH 1998. THIS BULLETIN IS BEING REVISED TO INCLUDE THE VALVE BODY SPACER PLATE GASKETS 8652506. ALSO, THE REPAIR PROCEDURE HAS BEEN CHANGED TO FOLLOW THE AUTOMATIC TRANSAXLE UNIT REPAIR MANUAL (TURM) INSTEAD OF THE SERVICE MANUAL PROCEDURE."

GENERAL MOTORS HAS DECIDED THAT CERTAIN 1998 CHEVROLET CAVALIER AND PONTIAC SUNFIRE MODEL VEHICLES EQUIPPED WITH 2.2L 4-CYLINDER ENGINES (RPO LN2) AND 3T40 3-SPEED AUTOMATIC TRANSMISSIONS (RPO MD9) MAY EXHIBIT A CONDITION IN WHICH THERE IS A SLOW OR NO SECOND TO THIRD GEAR UPSHIFT. THIS MAY LEAD TO A TRANSMISSION FAILURE IF THESE CONDITIONS ARE IGNORED.

TO CORRECT THIS CONDITION, DEALERS ARE TO CHECK THE TRANSMISSION FLUID AND REPLACE THE TRANSMISSION CASE COVER ASSEMBLY OR, IF NECESSARY, THE TRANSMISSION ASSEMBLY, DEPENDENT ON A TRANSMISSION FLUID CHECKING PROCEDURE.

VEHICLES INVOLVED

INVOLVED ARE CERTAIN 1998 CHEVROLET CAVALIER AND PONTIAC SUNFIRE MODEL VEHICLES EQUIPPED WITH 2.2L 4-CYLINDER ENGINES (RPO LN2) AND 3T40 3-SPEED AUTOMATIC TRANSMISSIONS (RPO MD9) AND BUILT WITHIN THE FOLLOWING VIN BREAKPOINTS:

YEAR DIVISION MODEL PLANT CODE FROM THROUGH 1998 CHEVROLET J LORDSTOWN 7 W7220924 W7247987 1998 PONTIAC J LORDSTOWN 7 W7550631 W7562576 1998 CHEVROLET J RAMOS S WS835529 WS836981 1998 PONTIAC J RAMOS S WS835796 WS836966

NOTICE: DEALERS SHOULD CONFIRM VEHICLE ELIGIBILITY THROUGH VISS (VEHICLE INFORMATION SERVICE SYSTEM) PRIOR TO BEGINNING CAMPAIGN REPAIRS

INVOLVED VEHICLES HAVE BEEN IDENTIFIED BY VEHICLE IDENTIFICATION NUMBER. COMPUTER LISTINGS CONTAINING THE COMPLETE VEHICLE IDENTIFICATION NUMBER, CUSTOMER NAME AND ADDRESS DATA HAVE BEEN PREPARED, AND ARE BEING FURNISHED TO INVOLVED DEALERS WITH THE CAMPAIGN BULLETIN. THE CUSTOMER NAME AND ADDRESS DATA FURNISHED WILL ENABLE DEALERS TO FOLLOW-UP WITH CUSTOMERS INVOLVED IN THIS CAMPAIGN. ANY DEALER NOT RECEIVING A COMPUTER LISTING WITH THE CAMPAIGN BULLETIN HAS NO INVOLVED VEHICLES CURRENTLY ASSIGNED.

THESE DEALER LISTINGS MAY CONTAIN CUSTOMER NAMES AND ADDRESSES OBTAINED FROM STATE MOTOR VEHICLE REGISTRATION RECORDS. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF LAW IN SEVERAL STATES. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING TO THE FOLLOW-UP NECESSARY TO COMPLETE THIS CAMPAIGN.

PARTS INFORMATION

NOTICE: PARTS SHOULD ONLY BE ORDERED AFTER THE INSPECTION IS COMPLETED.

PARTS REQUIRED TO COMPLETE THIS CAMPAIGN ARE TO BE OBTAINED FROM GENERAL MOTORS SERVICE PARTS OPERATIONS (GMSPO). PLEASE REFER TO YOUR "INVOLVED VEHICLES LISTING" PRIOR TO ORDERING REQUIREMENTS. NORMAL ORDERS SHOULD BE PLACED ON A DRO = DAILY REPLENISHMENT ORDER. AN EMERGENCY REQUIREMENT SHOULD BE ORDERED ON A CSO = CUSTOMER SPECIAL ORDER.

PART NUMBER DESCRIPTION QUANTITY/VEHICLE

8683911 CASE COVER ASSEMBLY KIT 1 8631914 GASKET KIT 1 12346145 DEXRON III AUTOMATIC TRANSMISSION FLUID 8QTS 8652506 GASKET, VALVE BODY SPACER PLATE 2

24211306 TRANSMISSION ASSEMBLY 1 12346145 DEXRON III AUTOMATIC TRANSMISSION FLUID 8QTS

CUSTOMER NOTIFICATION

CUSTOMERS WILL BE NOTIFIED OF THIS CAMPAIGN ON THEIR VEHICLES BY GENERAL MOTORS THE WEEK OF APRIL 6, 1998. IF A CUSTOMER'S VEHICLE HAS THIS CONDITION BEFORE PARTS ARE AVAILABLE THE CUSTOMER SHOULD BE PROVIDED WITH A COURTESY VEHICLE UNTIL THE CAMPAIGN REPAIR HAS BEEN PERFORMED. EVERY EFFORT SHOULD BE MADE TO REPAIR THESE VEHICLES AS EXPEDITIOUSLY AS POSSIBLE.

DEALER CAMPAIGN RESPONSIBILITY

ALL UNSOLD NEW VEHICLES IN DEALERS' POSSESSION AND SUBJECT TO THIS CAMPAIGN MUST BE HELD AND INSPECTED/REPAIRED PER THE SERVICE PROCEDURE OF THIS CAMPAIGN BULLETIN BEFORE CUSTOMERS TAKE POSSESSION OF THESE VEHICLES.

DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO CUSTOMERS FOR THE DURATION OF THE WARRANTY PERIOD.

CUSTOMERS WHO HAVE RECENTLY PURCHASED VEHICLES SOLD FROM YOUR VEHICLE INVENTORY, AND FOR WHICH THERE IS NO CUSTOMER INFORMATION INDICATED ON THE DEALER LISTING, ARE TO BE CONTACTED BY THE DEALER AFTER PARTS ARE AVAILABLE. ARRANGEMENTS ARE TO BE MADE TO MAKE THE REQUIRED CORRECTION ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS BULLETIN. THIS COULD BE DONE BY MAILING TO SUCH CUSTOMERS A COPY OF THE APPROPRIATE DIVISIONAL CUSTOMER LETTER ACCOMPANYING THIS BULLETIN. CAMPAIGN FOLLOW- UP CARDS SHOULD NOT BE USED FOR THIS PURPOSE, SINCE THE CUSTOMER MAY NOT AS YET HAVE RECEIVED THE NOTIFICATION LETTER.

IN SUMMARY, WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN ENTERS YOUR VEHICLE INVENTORY, OR IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, PLEASE TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE SELLING OR RELEASING THE VEHICLE.

SERVICE PROCEDURE

TRANSMISSION FLUID CHECKING PROCEDURE

STEP ACTION YES NO

DIAGNOSING TRANSMISSION FLUID BY COLOR

1, CHECK THE FLUID COLOR. IS THE FLUID COLOR RED? GO TO STEP 4. GO TO STEP 2.

2 THE FLUID COLOR COULD BE LIGHT BROWN. NOTICE: TRANSMISSION FLUID MAY TURN DARK WITH NORMAL USE. THIS DOES NOT ALWAYS INDICATE OXIDATION OR CONTAMINATION. IS THE FLUID COLOR LIGHT BROWN? GO TO STEP 4. GO TO STEP 3.

3 THE FLUID COLOR COULD BE DARK, HAVE A BURNT SMELL AND CONTAIN CLUTCH DEBRIS. IS THE FLUID DARK AND DOES IT SMELL BURNT? GO TO STEP 5. GO TO STEP 4.

4 REPLACE THE CASE COVER ASSEMBLY AND GASKETS PER THE AUTOMATIC TRANSAXLE UNIT REPAIR MANUAL (TURM) PROCEDURES. IS THE REPAIR COMPLETE? GO TO STEP 6.

5 REPLACE THE TRANSMISSION ASSEMBLY PER THE SERVICE MANUAL PROCEDURES. IS THE REPAIR COMPLETE? GO TO STEP 6.

STEP 6. INSTALL THE GM CAMPAIGN IDENTIFICATION LABEL.

STEP 7. FOR VEHICLES DELIVERED TO RETAIL CUSTOMERS PRIOR TO FEBRUARY 24, 1998, FILL THE FUEL TANK BEFORE RETURNING THE VEHICLE TO THE OWNER.

CAMPAIGN IDENTIFICATION LABEL

EACH VEHICLE CORRECTED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS PRODUCT CAMPAIGN BULLETIN WILL REQUIRE A "CAMPAIGN IDENTIFICATION LABEL". EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER AND THE FIVE (5) DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR A BALL POINT PEN.

EACH "CAMPAIGN IDENTIFICATION LABEL" IS TO BE LOCATED ON THE RADIATOR CORE SUPPORT IN AN AREA WHICH WILL BE VISIBLE WHEN THE VEHICLE IS BROUGHT IN BY THE CUSTOMER FOR PERIODIC SERVICING. WHEN INSTALLING THE CAMPAIGN IDENTIFICATION LABEL, BE SURE TO PULL THE TAB TO ALLOW ADHESION OF THE CLEAR PROTECTIVE COVERING. ADDITIONAL CAMPAIGN IDENTIFICATION LABELS CAN BE OBTAINED FROM VISPAC INCORPORATED BY CALLING 1-800-269-5100 (MONDAY-FRIDAY, 8:00 A.M. TO 4:30 P.M. EST). ASK FOR ITEM NUMBER S-1015 WHEN ORDERING.

APPLY THE "CAMPAIGN IDENTIFICATION LABEL" ONLY ON A CLEAN, DRY SURFACE.

CLAIM INFORMATION

SUBMIT A PRODUCT CAMPAIGN CLAIM WITH THE INFORMATION INDICATED BELOW:

PART FAILED PARTS LABOR LABOR NET REPAIR PERFORMED COUNT PART NO. ALLOW CC-FC OP * HOURS ITEM

INSPECT TRANSMISSION FLUID - REPLACE TRANSMISSION CASE COVER 2 8683911 ** MA-96 V0147 6.2 $20.67

INSPECT TRANSMISSION FLUID - REPLACE TRANSMISSION 1 24211306 ** MA-96 V0148 5.7 $20.67

RENTAL VEHICLE - - - MA-96 T2335 - ****

FUEL FILL - - - MA-96 T2336 - *****

* FOR CAMPAIGN ADMINISTRATIVE ALLOWANCE, ADD 0.1 HOURS TO THE "LABOR HOURS".

** THE "PARTS ALLOWANCE" SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS 40% FOR THE TRANSMISSION ASSEMBLY OR THE CASE COVER ASSEMBLY AND GASKET KIT.

*** THE "NET ITEM" REPRESENTS THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS 40% FOR 8 QUARTS OF DEXRON III AUTOMATIC TRANSMISSION FLUID.

**** THE AMOUNT IDENTIFIED IN THE "NET ITEM" SHOULD REPRESENT THE TOTAL COST OF THE RENTAL CAR ONLY FOR THE PERIOD REQUIRED TO REPAIR A CUSTOMER'S VEHICLE. THE AMOUNT IS NOT TO EXCEED $30 PER DAY. THE CUSTOMER IS RESPONSIBLE FOR FUEL IN THE RENTAL VEHICLE.

***** THE AMOUNT IDENTIFIED IN THE "NET ITEM" COLUMN SHOULD REPRESENT THE COST OF THE FUEL REQUIRED TO FILL THE VEHICLE'S TANK FOR A CUSTOMER. NOTE THAT THE AMOUNT SUBMITTED SHOULD REPRESENT THE SELF-SERVICE PRICE OF REGULAR UNLEADED FUEL TO A MAXIMUM OF $15. FUEL TANK TOP OFF APPLIES ONLY TO VEHICLES DELIVERED TO RETAIL CUSTOMERS PRIOR TO FEBRUARY 24, 1998.

REFER TO THE GENERAL MOTORS CORPORATION CLAIMS PROCESSING MANUAL FOR DETAILS ON PRODUCT CAMPAIGN CLAIM SUBMISSION.

FIGURES: 0

GM BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THESE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE TOOLS, EQUIPMENT, SAFETY INSTRUCTIONS, AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE YOUR DEALER/RETAILER FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION

98013

APRIL, 1998

DEAR <DIVISION(S)> CUSTOMER:

THIS NOTICE IS SENT TO INFORM YOU OF A RECALL CAMPAIGN THAT INCLUDES YOUR VEHICLE.

REASON FOR THIS RECALL: GENERAL MOTORS HAS DECIDED THAT CERTAIN 1998 CHEVROLET CAVALIER AND PONTIAC SUNFIRE MODEL VEHICLES EQUIPPED WITH 2.2L 4-CYLINDER ENGINES AND 3-SPEED AUTOMATIC TRANSMISSIONS MAY EXHIBIT A CONDITION IN WHICH THERE IS A SLOW OR NO SECOND TO THIRD GEAR UPSHIFT. THIS CONDITION MAY LEAD TO A TRANSMISSION FAILURE IF THESE CONDITIONS ARE IGNORED.

WHAT WILL BE DONE: YOUR DEALER WILL INSPECT THE TRANSMISSION IN YOUR VEHICLE AND PERFORM THE REQUIRED REPAIR USING GM ORIGINAL PARTS. THIS SERVICE WILL BE PERFORMED FOR YOU AT NO CHARGE FOR THE DURATION OF THE WARRANTY PERIOD.

CONTACTING YOUR DEALER: PLEASE CONTACT YOUR DEALER TO ARRANGE A SERVICE DATE AND TO ASSURE PARTS AVAILABILITY. INSTRUCTIONS FOR MAKING THIS CORRECTION HAVE BEEN SENT TO YOUR DEALER. PLEASE ASK YOUR DEALER IF YOU WISH TO KNOW HOW MUCH TIME WILL BE NEEDED TO SCHEDULE, PROCESS AND REPAIR YOUR VEHICLE.

IF YOU EXPERIENCE ANY TROUBLE SCHEDULING YOUR VEHICLE OR YOU HAVE ANY QUESTIONS REGARDING THIS RECALL ACTION, PLEASE CONTACT THE APPROPRIATE CUSTOMER ASSISTANCE CENTER AT THE LISTED NUMBER BELOW:

DIVISION

NUMBER DEAF, HEARING IMPAIRED OR SPEECH IMPAIRED *

CHEVROLET 1-800-222-1020 1-800-833-2438

PONTIAC 1-800-762-2737 1-800-833-7668

* UTILIZES TELECOMMUNICATION DEVICES FOR THE DEAF/TEXT TELEPHONES (TDD/TTY)

CUSTOMER REPLY CARD: THE ENCLOSED CUSTOMER REPLY CARD IDENTIFIES YOUR VEHICLE. PRESENTATION OF THIS CARD TO YOUR DEALER WILL ASSIST IN MAKING THE NECESSARY CORRECTION IN THE SHORTEST POSSIBLE TIME. IF YOU NO LONGER OWN THIS VEHICLE, PLEASE LET US KNOW BY COMPLETING THE POSTAGE PAID REPLY CARD AND RETURNING IT TO US.

WE ARE SORRY TO CAUSE YOU THIS INCONVENIENCE; HOWEVER, WE HAVE TAKEN THIS ACTION IN THE INTEREST OF YOUR CONTINUED SATISFACTION WITH OUR PRODUCTS.

<DIVISION(S)> GENERAL MOTORS CORPORATION

ENCLOSURE

______________________________________________________________________ *** GM OF CANADA VERSION ***

PRODUCT CAMPAIGNS 98013(A) APRIL 1998

PRODUCT RECALL CAMPAIGN

CUSTOMER SATISFACTION CAMPAIGN

SUBJECT: CAMPAIGN 98013(A) SLOW OR NO SECOND TO THIRD GEAR UPSHIFT

MODELS: 1998 CHEVROLET CAVALIER AND PONTIAC SUNFIRE

ON FEBRUARY 24, 1998, ALL VEHICLES INVOLVED IN THIS CAMPAIGN WERE PLACED ON STOP DELIVERY. AFTER THE CAMPAIGN SERVICE IS COMPLETED, THE VEHICLES MAY BE DELIVERED TO CUSTOMERS.

DEFECT INVOLVED

GENERAL MOTORS OF CANADA LIMITED HAS DECIDED THAT CERTAIN 1998 CHEVROLET CAVALIER AND PONTIAC SUNFIRE MODEL VEHICLES EQUIPPED WITH 2.2L 4-CYLINDER ENGINES (RPO LN2) AND 3T40 3-SPEED AUTOMATIC TRANSMISSIONS (RPO MD9) MAY EXHIBIT A CONDITION IN WHICH THERE IS A SLOW OR NO SECOND TO THIRD GEAR UPSHIFT. THIS MAY LEAD TO A TRANSMISSION FAILURE IF THESE CONDITIONS ARE IGNORED.

VEHICLES INVOLVED

YEAR DIISION MODEL PLANT CODE FROM THROUGH

1998 CHEVROLET CAVALIER LORDSTOWN 7 W7220924 W7247987 1998 PONTIAC SUNFIRE LORDSTOWN 7 W7550631 W7562576 1998 CHEVROLET CAVALIER RAMOS S WS835529 WS836981 1998 PONTIAC SUNFIRE RAMOS S WS835796 WS836966

NOTE: PLEASE CHECK DCS SCREEN 445 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WILL BE PAID.

THESE DEALER LISTINGS MAY CONTAIN CUSTOMER NAMES AND ADDRESSES OBTAINED FROM THE INTER-PROVINCIAL RECORDS. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF PROVINCIAL LAWS. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING TO THE FOLLOW-UP NECESSARY TO COMPLETE THIS CAMPAIGN.

PARTS INFORMATION

NOTICE: PARTS SHOULD ONLY BE ORDERED AFTER THE INSPECTION IS COMPLETED.

PARTS REQUIRED TO COMPLETE THIS CAMPAIGN ARE TO BE OBTAINED FROM GENERAL MOTORS SERVICE PARTS OPERATIONS (GMSPO). PLEASE REFER TO YOUR "INVOLVED VEHICLES LISTING" PRIOR TO ORDERING REQUIREMENTS.

PART NUMBER DESCRIPTION QUANTITY/VEHICLE

8683911 CASE COVER ASSEMBLY KIT 1 8631914 GASKET KIT 1 10952623 DEXRON III AUTOMATIC TRANSMISSION FLUID 8 LITRES 8652506 VALVE BODY SPACER PLATE GASKET 2

24211306 TRANSMISSION ASSEMBLY 1 10952623 DEXRON III AUTOMATIC TRANSMISSION FLUID 8 LITRES

CUSTOMER NOTIFICATION

CUSTOMERS WILL BE NOTIFIED BY FIRST CLASS MAIL OF THIS CAMPAIGN ON THEIR VEHICLES BY GENERAL MOTORS THE WEEK OF APRIL 6, 1998. IF A CUSTOMER'S VEHICLE HAS THIS CONDITION BEFORE PARTS ARE AVAILABLE THE CUSTOMER SHOULD BE PROVIDED WITH A COURTESY VEHICLE UNTIL THE CAMPAIGN REPAIR HAS BEEN PERFORMED. EVERY EFFORT SHOULD BE MADE TO REPAIR THESE VEHICLES AS EXPEDITIOUSLY AS POSSIBLE.

DEALER CAMPAIGN RESPONSIBILITY

ALL UNSOLD NEW VEHICLES IN DEALER'S POSSESSION AND SUBJECT TO THIS CAMPAIGN MUST BE HELD AND INSPECTED/REPAIRED PER THE SERVICE PROCEDURE OF THIS CAMPAIGN BULLETIN BEFORE CUSTOMERS TAKE POSSESSION OF THESE VEHICLES.

DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO CUSTOMERS, FOR THE DURATION OF THE WARRANTY PERIOD.

IN SUMMARY, WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN ENTERS YOUR VEHICLE INVENTORY, OR IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, YOU MUST TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE SELLING OR RELEASING THE VEHICLE.

SERVICE PROCEDURE

TRANSMISSION FLUID CHECKING PROCEDURE

STEP ACTION YES NO

DIAGNOSING TRANSMISSION FLUID BY COLOUR

1 CHECK THE FLUID COLOUR. IS THE FLUID COLOUR RED? GO TO STEP 4. GO TO STEP 2.

2 THE FLUID COLOUR COULD BE LIGHT BROWN. NOTICE: TRANSMISSION FLUID MAY TURN DARK WITH NORMAL USE. THIS DOES NOT ALWAYS INDICATE OXIDATION OR CONTAMINATION. IS THE FLUID COLOUR LIGHT BROWN? GO TO STEP 4. GO TO STEP 3.

3 THE FLUID COLOUR COULD BE DARK, HAVE A BURNT SMELL AND CONTAIN CLUTCH DEBRIS. IS THE FLUID DARK AND DOES IT SMELL BURNT? GO TO STEP 5. GO TO STEP 4.

4 REPLACE THE CASE COVER ASSEMBLY AND GASKETS PER THE AUTOMATIC TRANSAXLE UNIT REPAIR MANUAL (TURM) PROCEDURES. IS THE REPAIR COMPLETE? GO TO STEP 6.

5 REPLACE THE TRANSMISSION ASSEMBLY PER THE SERVICE MANUAL PROCEDURES. IS THE REPAIR COMPLETE? GO TO STEP 6.

STEP 6. INSTALL CAMPAIGN IDENTIFICATION LABEL.

STEP 7. FOR VEHICLES DELIVERED TO RETAIL CUSTOMERS PRIOR TO FEBRUARY 24, 1998, FILL THE FUEL TANK BEFORE RETURNING THE VEHICLE TO THE OWNER.

CAMPAIGN IDENTIFICATION LABEL

EACH VEHICLE CORRECTED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS PRODUCT CAMPAIGN BULLETIN WILL REQUIRE A "CAMPAIGN IDENTIFICATION LABEL." EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER AND THE FIVE (5) DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR A BALL POINT PEN.

INSERT CAMPAIGN NUMBER

INSERT DEALER CODE

EACH"CAMPAIGN IDENTIFICATION LABEL" IS TO BE LOCATED ON THE RADIATOR CORE SUPPORT IN AN AREA WHICH WILL BE VISIBLE WHEN THE VEHICLE IS BROUGHT IN BY THE CUSTOMER FOR PERIODIC SERVICING. ADDITIONAL CAMPAIGN IDENTIFICATION LABELS CAN BE OBTAINED FROM DGN BY CALLING 1-800-668-5539 (MONDAY-FRIDAY, 8:00 A.M. TO 5:00 P.M. EST). ASK FOR ITEM NUMBER GMP 91 WHEN ORDERING.

APPLY THE "CAMPAIGN IDENTIFICATION LABEL" ONLY ON A CLEAN, DRY SURFACE.

CLAIM INFORMATION

SUBMIT A PRODUCT CAMPAIGN CLAIM WITH THE INFORMATION INDICATED BELOW:

PART FAILED PARTS LABOR LABOR NET REPAIR PERFORMED COUNT PART NO. ALLOW CC-FC OP * HOURS ITEM

INSPECT TRANSMISSION FLUID - REPLACE TRANSMISSION CASE COVER 2 8683911 ** MA-96 V0147 6.2 $24.20

INSPECT TRANSMISSION FLUID - REPLACE TRANSMISSION 1 24211306 ** MA-96 V0148 5.7 $24.20

RENTAL VEHICLE - - - MA-96 T2335 - ****

FUEL FILL - - - MA-96 T2336 - *****

* FOR CAMPAIGN ADMINISTRATIVE ALLOWANCE, ADD 0.1 HOURS TO THE "LABOUR HOURS".

** THE "PARTS ALLOWANCE" SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS 40% FOR THE TRANSMISSION ASSEMBLY OR THE CASE COVER ASSEMBLY AND GASKET KIT.

*** THE "NET ITEM" REPRESENTS THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS 40% FOR 8 LITRES OF DEXRON III AUTOMATIC TRANSMISSION FLUID.

**** THE AMOUNT IDENTIFIED IN THE "NET ITEM" SHOULD REPRESENT THE TOTAL COST OF THE RENTAL CAR ONLY FOR THE PERIOD REQUIRED TO REPAIR A CUSTOMER'S VEHICLE. THE AMOUNT IS NOT TO EXCEED $40 PER DAY. THE CUSTOMER IS RESPONSIBLE FOR FUEL IN THE RENTAL VEHICLE.

***** THE AMOUNT IDENTIFIED IN THE "NET ITEM" COLUMN SHOULD REPRESENT THE COST OF THE FUEL REQUIRED TO FILL THE VEHICLE'S TANK FOR A CUSTOMER. NOTE THAT THE AMOUNT SUBMITTED SHOULD REPRESENT THE SELF-SERVICE PRICE OF REGULAR UNLEADED FUEL TO A MAXIMUM OF $20. FUEL TANK TOP OFF APPLIES ONLY TO VEHICLES DELIVERED TO RETAIL CUSTOMERS PRIOR TO FEBRUARY 24, 1998.

REFER TO THE GENERAL MOTORS CLAIMS PROCESSING MANUAL FOR DETAILS ON PRODUCT CAMPAIGN CLAIM SUBMISSION.

FIGURES:

WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION