PRODUCT CAMPAIGNS 98041 AUGUST, 1998
PRODUCT RECALL CAMPAIGN
CUSTOMER SATISFACTION CAMPAIGN
GENERAL MOTORS HAS DECIDED THAT CERTAIN 1998 CHEVROLET CAVALIER AND PONTIAC SUNFIRE VEHICLES EQUIPPED WITH 2.2L ENGINES (RPO LN2; VIN 4), MAY EXHIBIT A CONDITION IN WHICH THE UPPER RADIATOR HOSE CONTACTS THE BATTERY TRAY. CONTACT BETWEEN THE RADIATOR HOSE AND THE BATTERY TRAY CAN DAMAGE THE RADIATOR HOSE AND COULD RESULT IN AN ENGINE COOLANT LEAK, WITH A LOW COOLANT TELLTALE (WARNING LAMP) ILLUMINATING ON THE INSTRUMENT CLUSTER. IF THE VEHICLE IS DRIVEN EXTENSIVELY WITH LOW COOLANT, THE ENGINE COULD OVERHEAT AND BE DAMAGED.
TO PREVENT THE POSSIBILITY OF THIS CONDITION OCCURRING, DEALERS ARE TO INSPECT THE UPPER RADIATOR HOSE FOR THE PRESENCE OF A PROTECTIVE CONDUIT. IF THE PROTECTIVE CONDUIT IS PRESENT, NO FURTHER REPAIR/INSPECTION IS NECESSARY. IF THE PROTECTIVE CONDUIT IS NOT PRESENT, DEALERS ARE TO INSPECT THE UPPER RADIATOR HOSE FOR ANY SIGNS OF ABRASION OR DAMAGE. IF THERE ARE NO SIGNS OF CONTACT, OR ONLY LIGHT, SUPERFICIAL RUBBING HAS OCCURRED, DEALERS ARE TO INSTALL A PIECE OF PROTECTIVE CONDUIT TO THE UPPER RADIATOR HOSE. IF THE RADIATOR HOSE EXHIBITS SEVERE DAMAGE SUCH AS A DEEP CUT OR ABRASION SO THAT REINFORCEMENT CORDING/THREADS ARE EXPOSED, DEALERS ARE TO REPLACE THE DAMAGED HOSE WITH A HOSE EQUIPPED WITH THE PROTECTIVE CONDUIT.
VEHICLES INVOLVED
INVOLVED ARE CERTAIN 1998 CHEVROLET CAVALIER AND PONTIAC SUNFIRE VEHICLES EQUIPPED WITH 2.2L (RPO LN2; VIN 4) ENGINES AND BUILT WITHIN THE FOLLOWING VIN BREAKPOINTS:
YEAR DIVISION MODEL PLANT CODE FROM THROUGH 1998 CHEVROLET CAVALIER LORDSTOWN 7 W7100001 W7245744 1998 CHEVROLET CAVALIER RAMOS S WS800002 WS836594 1998 CHEVROLET CAVALIER LANSING M WM100001 WM125954 1998 PONTIAC SUNFIRE LORDSTOWN 7 W7500001 W7561406 1998 PONTIAC SUNFIRE RAMOS S WS800014 WS839970 1998 PONTIAC SUNFIRE GENASYS B WB200002 WB203143
INVOLVED VEHICLES HAVE BEEN IDENTIFIED BY VEHICLE IDENTIFICATION NUMBER. COMPUTER LISTINGS CONTAINING THE COMPLETE VEHICLE IDENTIFICATION NUMBER, CUSTOMER NAME AND ADDRESS DATA HAVE BEEN PREPARED, AND ARE BEING FURNISHED TO INVOLVED DEALERS WITH THE CAMPAIGN BULLETIN. THE CUSTOMER NAME AND ADDRESS DATA FURNISHED WILL ENABLE DEALERS TO FOLLOW-UP WITH CUSTOMERS INVOLVED IN THIS CAMPAIGN. ANY DEALER NOT RECEIVING A COMPUTER LISTING WITH THE CAMPAIGN BULLETIN HAS NO INVOLVED VEHICLES CURRENTLY ASSIGNED.
THESE DEALER LISTINGS MAY CONTAIN CUSTOMER NAMES AND ADDRESSES OBTAINED FROM STATE MOTOR VEHICLE REGISTRATION RECORDS. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF LAW IN SEVERAL STATES. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING TO THE FOLLOW-UP NECESSARY TO COMPLETE THIS CAMPAIGN.
PARTS INFORMATION
PART NUMBER DESCRIPTION QUANTITY/ VEHICLE
22618378 CONDUIT, PROTECTIVE 1 (IF REQ'D)
22617669 HOSE, UPPER RADIATOR (WITH PROTECTIVE CONDUIT) 1 (IF REQ'D)
ADDITIONAL PARTS, IF REQUIRED, ARE TO BE OBTAINED FROM GENERAL MOTORS SERVICE PARTS OPERATIONS (GMSPO). PLEASE REFER TO YOUR "INVOLVED VEHICLES LISTING" PRIOR TO ORDERING REQUIREMENTS. NORMAL ORDERS SHOULD BE PLACED ON A DRO = DAILY REPLENISHMENT ORDER. AN EMERGENCY REQUIREMENT SHOULD BE ORDERED ON A CSO = CUSTOMER SPECIAL ORDER.
CUSTOMER NOTIFICATION
CUSTOMERS WILL BE NOTIFIED OF THIS CAMPAIGN ON THEIR VEHICLES BY GENERAL MOTORS (SEE COPY OF TYPICAL CUSTOMER LETTER INCLUDED WITH THIS BULLETIN - ACTUAL DIVISIONAL LETTER MAY VARY SLIGHTLY).
DEALER CAMPAIGN RESPONSIBILITY
ALL UNSOLD NEW VEHICLES IN DEALERS' POSSESSION AND SUBJECT TO THIS CAMPAIGN MUST BE HELD AND INSPECTED/REPAIRED PER THE SERVICE PROCEDURE OF THIS CAMPAIGN BULLETIN BEFORE CUSTOMERS TAKE POSSESSION OF THESE VEHICLES.
DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO CUSTOMERS, REGARDLESS OF MILEAGE, AGE OF VEHICLE, OR OWNERSHIP, FROM THIS TIME FORWARD.
CUSTOMERS WHO HAVE RECENTLY PURCHASED VEHICLES SOLD FROM YOUR VEHICLE INVENTORY, AND FOR WHICH THERE IS NO CUSTOMER INFORMATION INDICATED ON THE DEALER LISTING, ARE TO BE CONTACTED BY THE DEALER. ARRANGEMENTS ARE TO BE MADE TO MAKE THE REQUIRED CORRECTION ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS BULLETIN. THIS COULD BE DONE BY MAILING TO SUCH CUSTOMERS A COPY OF THE APPROPRIATE DIVISIONAL CUSTOMER LETTER ACCOMPANYING THIS BULLETIN. CAMPAIGN FOLLOW-UP CARDS SHOULD NOT BE USED FOR THIS PURPOSE, SINCE THE CUSTOMER MAY NOT AS YET HAVE RECEIVED THE NOTIFICATION LETTER.
IN SUMMARY, WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN ENTERS YOUR VEHICLE INVENTORY, OR IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, PLEASE TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE SELLING OR RELEASING THE VEHICLE.
SERVICE PROCEDURE
1. INSPECT UPPER RADIATOR HOSE FOR THE PRESENCE OF A PIECE OF PROTECTIVE CONDUIT ON THE HOSE. SEE FIGURE 1.
IF THE PROTECTIVE CONDUIT IS PRESENT, PROCEED TO STEP 3 OF THIS SERVICE PROCEDURE.
IF THE PROTECTIVE CONDUIT IS NOT PRESENT, PROCEED TO STEP 2 OF THIS SERVICE PROCEDURE.
2. INSPECT THE UPPER RADIATOR HOSE FOR SIGNS OF ABRASION OR DAMAGE.
IF THERE IS NO ABRASION, OR ONLY LIGHT/SUPERFICIAL ABRASION, INSTALL PROTECTIVE CONDUIT P/N 22618378 TO THE RADIATOR HOSE IN THE AREA ADJACENT TO THE BATTERY TRAY, WITH THE SEAM OF THE CONDUIT FACED AWAY FROM THE BATTERY TRAY. SEE FIGURE 1.
IF THE RADIATOR HOSE HAS A DEEP CUT OR ABRASION SO THAT REINFORCEMENT CORDING/THREADS ARE VISIBLE, REPLACE THE HOSE WITH HOSE P/N 22617669 WHICH HAS THE CONDUIT ALREADY ON IT.
3. INSTALL THE GM CAMPAIGN IDENTIFICATION LABEL.
1. 21 CM (8- IN)
2. AREA OF CONTACT
FIGURE 1.
CAMPAIGN IDENTIFICATION LABEL
EACH VEHICLE CORRECTED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS PRODUCT CAMPAIGN BULLETIN WILL REQUIRE A "CAMPAIGN IDENTIFICATION LABEL". EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER AND THE FIVE (5) DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR A BALL POINT PEN.
EACH "CAMPAIGN IDENTIFICATION LABEL" IS TO BE LOCATED ON THE RADIATOR CORE SUPPORT IN AN AREA WHICH WILL BE VISIBLE WHEN THE VEHICLE IS BROUGHT IN BY THE CUSTOMER FOR PERIODIC SERVICING. WHEN INSTALLING THE CAMPAIGN IDENTIFICATION LABEL, BE SURE TO PULL THE TAB TO ALLOW ADHESION OF THE CLEAR PROTECTIVE COVERING. ADDITIONAL CAMPAIGN IDENTIFICATION LABELS CAN BE OBTAINED FROM VISPAC INCORPORATED BY CALLING 1-800-269-5100 (MONDAY-FRIDAY, 8:00 A.M. TO 4:30 P.M. EST). ASK FOR ITEM NUMBER S-1015 WHEN ORDERING. APPLY THE "CAMPAIGN IDENTIFICATION LABEL" ONLY ON A CLEAN, DRY SURFACE.
CLAIM INFORMATION
SUBMIT A PRODUCT CAMPAIGN CLAIM WITH THE INFORMATION INDICATED BELOW:
PART FAILED PARTS LABOR LABOR NET REPAIR PERFORMED COUNT PART NO. ALLOW CC-FC OP * HOURS ITEM
INSPECT UPPER RADIATOR HOSE; INSTALL CONDUIT IF NECESSARY 0 OR 1 22618378 ** MA-96 V0207 0.2
INSPECT UPPER RADIATOR HOSE; REPLACE HOSE 1 22617669 ** MA-96 V0208 0.6
* FOR CAMPAIGN ADMINISTRATIVE ALLOWANCE, ADD 0.1 HOURS TO THE "LABOR HOURS".
** THE "PARTS ALLOWANCE" SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS 40% FOR THE PROTECTIVE CONDUIT OR UPPER RADIATOR HOSE ASSEMBLY NEEDED TO COMPLETE THE REPAIR.
REFER TO THE GENERAL MOTORS CORPORATION CLAIMS PROCESSING MANUAL FOR DETAILS ON PRODUCT CAMPAIGN CLAIM SUBMISSION.
FIGURES: 1
GM BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THESE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE TOOLS, EQUIPMENT, SAFETY INSTRUCTIONS, AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE YOUR DEALER/RETAILER FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.
WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
98041
(SAMPLE OF NOTIFICATION USED)
AUGUST, 1998
DEAR CHEVROLET CAVALIER/PONTIAC SUNFIRE CUSTOMER:
THIS NOTICE IS SENT TO INFORM YOU OF A RECALL CAMPAIGN THAT INCLUDES YOUR VEHICLE.
REASON FOR THIS RECALL: GENERAL MOTORS HAS DECIDED THAT CERTAIN 1998 CHEVROLET CAVALIER AND PONTIAC SUNFIRE VEHICLES EQUIPPED WITH 2.2L ENGINES MAY EXHIBIT A CONDITION WHERE THE UPPER RADIATOR HOSE CONTACTS THE BATTERY TRAY. CONTACT BETWEEN THE RADIATOR HOSE AND THE BATTERY TRAY CAN DAMAGE THE RADIATOR HOSE AND COULD RESULT IN AN ENGINE COOLANT LEAK, WITH A LOW COOLANT TELLTALE (WARNING LAMP) ILLUMINATING ON THE INSTRUMENT CLUSTER. IF THE VEHICLE IS DRIVEN EXTENSIVELY WITH LOW COOLANT, THE ENGINE COULD OVERHEAT AND BE DAMAGED.
WHAT WILL BE DONE: TO PREVENT THE POSSIBILITY OF THIS CONDITION OCCURRING, YOUR DEALER WILL INSPECT THE UPPER RADIATOR HOSE FOR THE PRESENCE OF A PROTECTIVE CONDUIT. IF THE PROTECTIVE CONDUIT IS PRESENT, NO FURTHER REPAIR/INSPECTION IS NECESSARY. IF THE PROTECTIVE CONDUIT IS NOT PRESENT, THE UPPER RADIATOR HOSE WILL BE INSPECTED FOR ANY SIGNS OF ABRASION OR DAMAGE. IF THERE ARE NO SIGNS OF CONTACT, OR ONLY LIGHT, SUPERFICIAL RUBBING HAS OCCURRED, A PIECE OF PROTECTIVE CONDUIT WILL BE INSTALLED TO THE UPPER RADIATOR HOSE. IF THE RADIATOR HOSE EXHIBITS SEVERE DAMAGE SUCH AS A DEEP CUT OR ABRASION SO THAT REINFORCEMENT CORDING/THREADS ARE EXPOSED, THE DAMAGED HOSE WILL BE REPLACED WITH A HOSE EQUIPPED WITH THE PROTECTIVE CONDUIT. THIS SERVICE WILL BE PERFORMED FOR YOU AT NO CHARGE.
CONTACTING YOUR DEALER: PLEASE CONTACT YOUR DEALER AS SOON AS POSSIBLE TO ARRANGE A SERVICE DATE AND TO ASSURE PARTS AVAILABILITY. INSTRUCTIONS FOR MAKING THIS CORRECTION HAVE BEEN SENT TO YOUR DEALER. PLEASE ASK YOUR DEALER IF YOU WISH TO KNOW HOW MUCH TIME WILL BE NEEDED TO SCHEDULE, PROCESS AND REPAIR YOUR VEHICLE.
IF YOU EXPERIENCE ANY TROUBLE SCHEDULING YOUR VEHICLE OR YOU HAVE ANY QUESTIONS REGARDING THIS RECALL ACTION, PLEASE CONTACT THE APPROPRIATE CUSTOMER ASSISTANCE/RELATIONS CENTER AT THE LISTED NUMBER BELOW:
DIVISION
NUMBER DEAF, HEARING IMPAIRED OR SPEECH IMPAIRED *
CHEVROLET 1-800-222-1020 1-800-833-2438
PONTIAC 1-800-762-2737 1-800-833-7668
* UTILIZES TELECOMMUNICATION DEVICES FOR THE DEAF/TEXT TELEPHONES (TDD/TTY)
CUSTOMER REPLY CARD: THE ENCLOSED CUSTOMER REPLY CARD IDENTIFIES YOUR VEHICLE. PRESENTATION OF THIS CARD TO YOUR DEALER WILL ASSIST IN MAKING THE NECESSARY CORRECTION IN THE SHORTEST POSSIBLE TIME. IF YOU NO LONGER OWN THIS VEHICLE, PLEASE LET US KNOW BY COMPLETING THE POSTAGE PAID REPLY CARD AND RETURNING IT TO US.
WE ARE SORRY TO CAUSE YOU THIS INCONVENIENCE; HOWEVER, WE HAVE TAKEN THIS ACTION IN THE INTEREST OF YOUR CONTINUED SATISFACTION WITH OUR PRODUCTS.
CHEVROLET/PONTIAC-GMC DIVISION
GENERAL MOTORS CORPORATION
COPYRIGHT 1998 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.
********************************************************************** GM OF CANADA VERSION **********************************************************************
PRODUCT CAMPAIGNS 98041 AUGUST 1998
PRODUCT RECALL CAMPAIGN
CUSTOMER SATISFACTION CAMPAIGN
DEFECT INVOLVED
GENERAL MOTORS OF CANADA LIMITED HAS DECIDED THAT CERTAIN 1998 CHEVROLET CAVALIER AND PONTIAC SUNFIRE MODEL VEHICLES EQUIPPED WITH 2.2L ENGINES (RPO LN2; VIN 4), MAY EXHIBIT A CONDITION IN WHICH THE UPPER RADIATOR HOSE CONTACTS THE BATTERY TRAY. CONTACT BETWEEN THE RADIATOR HOSE AND THE BATTERY TRAY CAN DAMAGE THE RADIATOR HOSE AND COULD RESULT IN AN ENGINE COOLANT LEAK, WITH A LOW COOLANT TELLTALE (WARNING LAMP) ILLUMINATING ON THE INSTRUMENT CLUSTER. IF THE VEHICLE IS DRIVEN EXTENSIVELY WITH LOW COOLANT, THE ENGINE COULD OVERHEAT AND BE DAMAGED.
TO PREVENT THE POSSIBILITY OF THIS CONDITION OCCURRING, DEALERS ARE TO INSPECT THE UPPER RADIATOR HOSE FOR THE PRESENCE OF A PROTECTIVE CONDUIT. IF THE PROTECTIVE CONDUIT IS PRESENT, NO FURTHER REPAIR/INSPECTION IS NECESSARY. IF THE PROTECTIVE CONDUIT IS NOT PRESENT, DEALERS ARE TO INSPECT THE UPPER RADIATOR HOSE FOR ANY SIGNS OF ABRASION OR DAMAGE. IF THERE ARE NO SIGNS OF CONTACT, OR ONLY LIGHT, SUPERFICIAL RUBBING HAS OCCURRED, DEALERS ARE TO INSTALL A PIECE OF PROTECTIVE CONDUIT TO THE UPPER RADIATOR HOSE. IF THE RADIATOR HOSE EXHIBITS SEVERE DAMAGE SUCH AS A DEEP CUT OR ABRASION SO THAT REINFORCEMENT CORDING/THREADS ARE EXPOSED, DEALERS ARE TO REPLACE THE DAMAGED HOSE WITH A HOSE EQUIPPED WITH THE PROTECTIVE CONDUIT.
VEHICLES INVOLVED
INVOLVED ARE CERTAIN 1998 CHEVROLET CAVALIER AND PONTIAC SUNFIRE MODEL VEHICLES EQUIPPED WITH 2.2L ENGINES (RPO LN2; VIN 4) AND BUILT WITHIN THE FOLLOWING VIN BREAKPOINTS:
YEAR DIVISION MODEL PLANT CODE FROM THROUGH 1998 CHEVROLET CAVALIER LORDSTOWN 7 W7100001 W7245744 1998 CHEVROLET CAVALIER RAMOS S WS800002 WS836594 1998 CHEVROLET CAVALIER LANSING M WM100001 WM125954 1998 PONTIAC SUNFIRE LORDSTOWN 7 W7500001 W7561406 1998 PONTIAC SUNFIRE RAMOS S WS800014 WS839970 1998 PONTIAC SUNFIRE GENASYS B WB200002 WB203143
INVOLVED VEHICLES HAVE BEEN IDENTIFIED BY VEHICLE IDENTIFICATION NUMBER. COMPUTER LISTINGS CONTAINING THE COMPLETE VEHICLE IDENTIFICATION NUMBER, CUSTOMER NAME AND ADDRESS DATA HAVE BEEN PREPARED, AND ARE BEING FURNISHED TO INVOLVED DEALERS WITH THE CAMPAIGN BULLETIN. THE CUSTOMER NAME AND ADDRESS DATA FURNISHED WILL ENABLE DEALERS TO FOLLOW-UP WITH CUSTOMERS INVOLVED IN THIS CAMPAIGN. ANY DEALER NOT RECEIVING A COMPUTER LISTING WITH THE CAMPAIGN BULLETIN HAS NO INVOLVED VEHICLES CURRENTLY ASSIGNED.
THESE DEALER LISTINGS MAY CONTAIN CUSTOMER NAMES AND ADDRESSES OBTAINED FROM THE INTER-PROVINCIAL RECORDS. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF PROVINCIAL LAWS. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING TO THE FOLLOW-UP NECESSARY TO COMPLETE THIS CAMPAIGN.
PARTS INFORMATION
ADDITIONAL PARTS, IF REQUIRED, ARE TO BE OBTAINED FROM GENERAL MOTORS SERVICE PARTS OPERATIONS (GMSPO). PLEASE REFER TO YOUR "INVOLVED VEHICLES LISTING" PRIOR TO ORDERING REQUIREMENTS.
PART NUMBER DESCRIPTION QUANTITY/VEHICLE
22618378 PROTECTIVE CONDUIT 1 (IF REQUIRED)
22617669 UPPER RADIATOR HOSE (WITH PROTECTIVE CONDUIT) 1 (IF REQUIRED)
CUSTOMER NOTIFICATION
ALL CUSTOMERS OF RECORD AT THE TIME OF CAMPAIGN RELEASE ARE SHOWN ON THE ATTACHED COMPUTER LISTING AND HAVE BEEN NOTIFIED BY FIRST CLASS MAIL FROM GENERAL MOTORS (SEE COPY OF CUSTOMER LETTER INCLUDED WITH THIS BULLETIN).
DEALER CAMPAIGN RESPONSIBILITY
ALL UNSOLD NEW VEHICLES IN DEALER'S POSSESSION AND SUBJECT TO THIS CAMPAIGN MUST BE HELD AND INSPECTED/REPAIRED PER THE SERVICE PROCEDURE OF THIS CAMPAIGN BULLETIN BEFORE CUSTOMERS TAKE POSSESSION OF THESE VEHICLES.
DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO CUSTOMERS, REGARDLESS OF MILEAGE, AGE OF VEHICLE, OR OWNERSHIP, FROM THIS TIME FORWARD.
CUSTOMERS WHO HAVE RECENTLY PURCHASED VEHICLES SOLD FROM YOUR VEHICLE INVENTORY, AND FOR WHICH THERE IS NO CUSTOMER INFORMATION INDICATED ON THE DEALER LISTING, ARE TO BE CONTACTED BY THE DEALER. ARRANGEMENTS ARE TO BE MADE TO MAKE THE REQUIRED CORRECTION ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS BULLETIN. THIS COULD BE DONE BY MAILING TO SUCH CUSTOMERS A COPY OF THE APPROPRIATE CUSTOMER LETTER ACCOMPANYING THIS BULLETIN.
IN SUMMARY, WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN ENTERS YOUR VEHICLE INVENTORY, OR IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, YOU MUST TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE SELLING OR RELEASING THE VEHICLE.
SERVICE PROCEDURE
1. INSPECT UPPER RADIATOR HOSE FOR THE PRESENCE OF A PIECE OF PROTECTIVE CONDUIT ON THE HOSE. SEE FIGURE 1.
IF THE PROTECTIVE CONDUIT IS PRESENT, PROCEED TO STEP 3 OF THIS SERVICE PROCEDURE.
IF THE PROTECTIVE CONDUIT IS NOT PRESENT, PROCEED TO STEP 2 OF THIS SERVICE PROCEDURE.
2. INSPECT THE UPPER RADIATOR HOSE FOR SIGNS OF ABRASION OR DAMAGE.
IF THERE IS NO ABRASION, OR ONLY LIGHT/SUPERFICIAL ABRASION, INSTALL PROTECTIVE CONDUIT P/N 22618378 TO THE RADIATOR HOSE IN THE AREA ADJACENT TO THE BATTERY TRAY, WITH THE SEAM OF THE CONDUIT FACED AWAY FROM THE BATTERY TRAY. SEE FIGURE 1.
IF THE RADIATOR HOSE HAS A DEEP CUT OR ABRASION SO THAT REINFORCEMENT CORDING/THREADS ARE VISIBLE, REPLACE THE HOSE WITH P/N 22617669 WHICH HAS THE CONDUIT ALREADY ON IT.
3. INSTALL CAMPAIGN IDENTIFICATION LABEL.
1. 21 CM (8- IN)
2. AREA OF CONTACT
FIGURE 1.
CAMPAIGN IDENTIFICATION LABEL
EACH VEHICLE CORRECTED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS PRODUCT CAMPAIGN BULLETIN WILL REQUIRE A "CAMPAIGN IDENTIFICATION LABEL." EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER AND THE FIVE (5) DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR A BALL POINT PEN.
INSERT CAMPAIGN NUMBER
INSERT DEALER CODE
EACH "CAMPAIGN IDENTIFICATION LABEL" IS TO BE LOCATED ON THE RADIATOR CORE SUPPORT IN AN AREA WHICH WILL BE VISIBLE WHEN THE VEHICLE IS BROUGHT IN BY THE CUSTOMER FOR PERIODIC SERVICING. ADDITIONAL CAMPAIGN IDENTIFICATION LABELS CAN BE OBTAINED FROM DGN BY CALLING 1-800-668-5539 (MONDAY-FRIDAY, 8:00 A.M. TO 5:00 P.M. EST). ASK FOR ITEM NUMBER GMP 91 WHEN ORDERING.
APPLY THE "CAMPAIGN IDENTIFICATION LABEL" ONLY ON A CLEAN, DRY SURFACE.
CLAIM INFORMATION
SUBMIT A PRODUCT CAMPAIGN CLAIM WITH THE INFORMATION INDICATED BELOW:
PART FAILED PARTS LABOR LABOR NET REPAIR PERFORMED COUNT PART NO. ALLOW CC-FC OP * HOURS ITEM
INSPECT UPPER RADIATOR HOSE; INSTALL CONDUIT IF NECESSARY 0 OR 1 22618378 ** MA-96 V0207 0.2
INSPECT UPPER RADIATOR HOSE; REPLACE HOSE 1 22617669 ** MA-96 V0208 0.6
* FOR CAMPAIGN ADMINISTRATIVE ALLOWANCE, ADD 0.1 HOURS TO THE "LABOUR HOURS".
** THE "PARTS ALLOWANCE" SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS 40% FOR THE PROTECTIVE CONDUIT OR UPPER RADIATOR HOSE ASSEMBLY NEEDED TO COMPLETE THE REPAIR.
REFER TO THE GENERAL MOTORS CLAIMS PROCESSING MANUAL FOR DETAILS ON PRODUCT CAMPAIGN CLAIM SUBMISSION.
GM BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THESE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE TOOLS, EQUIPMENT, SAFETY INSTRUCTIONS, AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE YOUR DEALER/RETAILER FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.
WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
COPYRIGHT 1998 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.