Special Policy Adjustment - Air Cleaner Cover-Replace
| Subject: | Special Policy Adjustment - Air Cleaner Cover-Replace |
| Models: | 1998-2002 Chevrolet Cavalier with Compressed Natural Gas (CNG) Bi-Fuel Option (RPO KL6) 2.2L (RPO LN2 - VIN Code 4) 4-Cylinder Engine |
Condition
Some customers of 1998-2002 Chevrolet Cavaliers, equipped with a 2.2L (RPO LN2 - VIN Code 4) 4-cylinder bi-fuel (compressed natural gas and gasoline) (RPO KL6) engine, may experience a higher rate of backfire than on gasoline engine Cavaliers. This may result in a damaged air cleaner cover and/or lower intake housing due to the backfires while operating on CNG.
Special Policy Adjustment
This special policy covers the condition described above for a period of 10 years or 100,000 miles (160,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after June 22, 2004, are covered by this special policy and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to June 22, 2004 must be submitted to the Service Contract provider.
Vehicles Involved
Involved are all 1998-2002 Chevrolet Cavalier model vehicles equipped with 2.2L (RPO LN2 - VIN Code 4) 4-cylinder bi-fuel (compressed natural gas and gasoline) (RPO KL6) engine, and built within the following VIN breakpoints:
Year | Division | Model | From | Through |
|---|---|---|---|---|
1998 | Chevrolet | Cavalier | WS814630 | WS872036 |
1999 | Chevrolet | Cavalier | XS118921 | XS862722 |
2000 | Chevrolet | Cavalier | YS107047 | YS257162 |
2001 | Chevrolet | Cavalier | 1S105974 | 1S243873 |
2002 | Chevrolet | Cavalier | 2S104124 | 2S235208 |
Parts Information
Parts required to complete this special policy are to be obtained from General Motors Service Parts Operations (GMSPO).
Part Number | Description | Qty/ Vehicle |
|---|---|---|
52372980 | Housing, Air Cleaner Upr | 1 |
Customer Notification
General Motors will be notify customers of this special policy on their vehicles (see copy of typical customer letter included with this bulletin -- actual divisional letter may vary slightly).
Service Procedure
Follow existing air cleaner cover service procedures to install new CNG design replacement cover (P/N 52372980),
Claim Information
For vehicles repaired under the terms of this special policy, submit a claim with the information indicated below:
Repair Performed | Part Count | Part No. | Parts Allow | CC-FC | Labor Op | Labor Hours | Net Item |
|---|---|---|---|---|---|---|---|
Air Cleaner Cover R & R | 1 | 52372980 | * | MK-95 | T5605 | 0.3 | ** |
Reimbursement For Previous Repairs (Canadian Dealers Only) | NA | NA | NA | MK-95 | T5606 | 0.2 Administrative labor hours | *** |
* -- The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus applicable Mark-Up for the air cleaner cover needed to complete the repair. ** -- The amount identified in the "Net Item" column should represent the sum total of the Current GMSPO Dealer Net Price plus applicable Mark-Up for shop supplies needed to perform the required repairs. *** -- The amount identified in the "Net Item" column should represent the customer reimbursement amount. | |||||||
Customer Reimbursement - For US
All customer requests for reimbursement for previous repairs for the special policy condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Special Policy Customer Reimbursement Procedure Form is included with the customer letter.
Important: Refer to the GM Service Policies and Procedures Manual, section 6.1.12 for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada
Customer requests for reimbursement of previously paid repairs to correct the damage to the air cleaner cover and/or lower intake housing due to a backfire condition are to be submitted prior to or by June 30, 2005. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 160,000 km, whichever occurs first.
When a customer requests reimbursement, they must provide the following:
| • | Proof of ownership at the time of the repair |
| • | Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair. |
If the work was done by someone other than a GM dealership, the amount of reimbursement will be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.
GENERAL MOTORS SPECIAL POLICY CUSTOMER REIMBURSEMENT PROCEDURE
If you have paid to have this special policy condition corrected prior to this notification, you may be eligible to receive reimbursement.
Requests for reimbursement may include parts, labor, fees and taxes. Reimbursement may be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.
Your claim will be acted upon within 60 days of receipt.
If your claim is:
| • | Approved, you will receive a check from General Motors. |
| • | Denied, you will receive a letter from General Motors with the reason(s) for the denial, or |
| • | Incomplete, you will receive a letter from General Motors identifying the documentation that is needed to complete the claim and offered the opportunity to resubmit the claim when the missing documentation is available. |
Please follow the instructions on the Claim Form provided on the reverse side to file a claim for reimbursement. If you have questions about this reimbursement procedure, please call the toll-free telephone number provided at the bottom of the form. If you need assistance with any other concern, please contact the Chevrolet Customer Assistance Center at 1-800-630-2438. The deaf, hearing impaired, or speech impaired should call 1-800-833-2438 (Utilizes Telecommunication Devices for the Deaf/Text Telephones, TDD/TTY).
GENERAL MOTORS SPECIAL POLICY CUSTOMER REIMBURSEMENT CLAIM FORM
THIS SECTION TO BE COMPLETED BY CLAIMANT | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Date Claim Submitted:
Vehicle Identification Number (VIN):
Mileage at Time of Repair:
Date of Repair:
Claimant Name (please print):
Street Address or PO Box Number:
City, State, ZIP Code:
Daytime Telephone Number (include Area Code):
Evening Telephone Number (include Area Code):
Amount of Reimbursement Requested: $
THE FOLLOWING DOCUMENTATION MUST ACCOMPANY THIS CLAIM FORM Original or clear copy of all receipts, invoices and/or repair orders that show:
My signature to this document attests that all attached documents are genuine and I request reimbursement for the expense I incurred for the repair covered by this special policy. Claimant's Signature:
| |||||||||||||
Please mail this claim form and the required documents to:
General Motors Corporation
P.O. Box 33170
Detroit, MI 48232-5170
All recall reimbursement questions should be directed to the following number: 1-800-204-0261.
June 2004Dear General Motors Customer:
As the owner of a 1998-2002 model year Chevrolet Cavalier, equipped with a 2.2L 4-cylinder bi-fuel (compressed natural gas and gasoline) engine, your satisfaction with our product is very important to us.
This letter is intended to make you aware that some 1998-2002 Chevrolet Cavalier vehicles, equipped with a 2.2L 4-cylinder bi-fuel (compressed natural gas and gasoline) engine, may experience a higher rate of backfire than on gasoline engine Cavaliers. This may result in a damaged air cleaner cover and/or lower intake housing due to the backfires while operating on CNG.
This is not a recall. Do not take your vehicle to your Chevrolet dealer as a result of this letter unless you believe that your vehicle has the condition as described above.
What We Have Done
General Motors is providing owners with additional protection for the air cleaner cover and/or lower intake housing. If this condition occurs on your 1998-2002 Chevrolet Cavalier, equipped with a 2.2L 4-cylinder bi-fuel (compressed natural gas and gasoline) engine, within 10 years of the date your vehicle was originally placed in service or 100,000 miles (160,000 km), whichever occurs first, the condition will be repaired for you at no charge .
What You Should Do
Repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to call the service department at your dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is a convenient time for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glovebox literature for future reference.
Reimbursement
The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the special policy condition.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below. The Customer Assistance Center hours of operation are from 8:00 AM - 11:00 PM, eastern standard time, Monday through Friday.
Division | Number | Text Telephones |
|---|---|---|
Chevrolet | 1-800-630-2438 | 1-800-833-2438 |
Puerto Rico - English | 1-800-496-9992 |
|
Puerto Rico - Español | 1-800-496-9993 |
|
Virgin Islands | 1-800-496-9994 |
|
We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.
General Motors Corporation
Enclosure
04008
