Customer Satisfaction - Odometer Unit Display Incorrect

General Motors has decided that certain 2004 model year Chevrolet Colorado export vehicles have a condition in which the speedometer is shown in kilometers but the odometer reading is displayed in miles.

Dealers are to replace the instrument cluster assembly.

Involved are certain 2004 Chevrolet Colorado export vehicles built within these VIN breakpoints:

Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning program repairs. [Not all vehicles within the above breakpoints may be involved.]

IPC:

For dealers with involved vehicles, a Campaign Initiation Detail Report containing the complete Vehicle Identification Number, customer name and address data has been prepared and is being furnished to involved dealers. Dealers that have no involved vehicles currently assigned will not receive a report with the recall bulletin.

The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

Parts required to complete this program are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.

The following procedure provides instructions for replacing the instrument panel cluster (IPC).

1. Set the parking brake.
2. If equipped with a steering column mounted shift lever, place the lever in a low gear.



3. Carefully release the clips that retain the IPC bezel and remove the bezel.



4. Remove the four screws attaching the IPC to the instrument panel (I/P).
5. Remove the IPC from the I/P and disconnect the electrical connector.
6. Connect the electrical connector to the NEW IPC and position the cluster in the I/P opening.
7. Install the four screws that attach the IPC to the I/P.

Tighten
Tighten the screws to 2.5 N·m (22 lb in).

8. Position the bezel to the I/P and carefully press into position to engage and fully seat the retaining clips.
9. If equipped with a steering column mounted shift lever, place the lever in PARK.

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product recall is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

Submit a Product Recall Claim with the information indicated below.

Refer to the General Motors WINS Claim Processing Manual for details on Product Recall Claim Submission.

Dealers should notify customers using the attached sample letter.

All unsold new vehicles in dealers' possession and subject to this program MUST be held and inspected/repaired per the service procedure of this program bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

This notice is sent to inform you that Chevrolet Motor Division is conducting a customer satisfaction program that affects certain 2004 model year Chevrolet Colorado vehicles.

We have learned that your vehicle may have been built with a speedometer that displays kilometers but the odometer reading is displayed in miles.

To prevent this condition from occurring, your Chevrolet dealer will replace the instrument cluster assembly.

We recommend that you contact your dealer to arrange a service date.

Presenting the enclosed customer reply form to your dealer will assist in making the necessary correction in the shortest possible time.

If you no longer own this vehicle, please check the appropriate box and provide new owner information, if available.

The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below. The Customer Assistance Center hours of operation are from 8:00 AM - 11:00 PM eastern standard time Monday through Friday

If your vehicle is within the New Vehicle Limited Warranty your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.

We sincerely regret any inconvenience or concern this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Chevrolet Colorado provides you many miles of enjoyable driving.

General Motors Corporation

Enclosure