Power Steering Inoperative Due to an Open Fuse - keywords 05-02-32-002 center cluster DIC driver hard information instrument jump panel start turn

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.

Some customers may comment that the steering wheel is hard to turn and that a message of "PWR STR" displayed on the Driver Information Center of the I/P cluster. They may also comment this condition occurred after they had to have the car jump started.

Improper "jump starting" of the vehicle has been determined as a cause for the power steering fuses to blow. The concern is that customers may believe the Underhood Junction Block (UBEC) is actually the battery, therefore they believe there is both a positive and negative post in the UBEC. After only seeing one post they remove the cover and discover there is another small post on the passenger side of the UBEC. The small post on the passenger side of the UBEC is the B+ post for the electronic power steering. When the jumper cables are attached to both of these posts and the cable is connected to another vehicle, the power steering fuses will blow.

Jump start the vehicle only using the POSITIVE battery stud on the front passenger side of the UBEC. Also refer to Bulletin 05-02-32-002 for more details.

Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the remaining steps do not need to be performed.