ELECTRIC TRUCK COMPONENT EXCHANGE PROGRAM. Chevrolet S10

SUBJECT: ELECTRIC TRUCK COMPONENT EXCHANGE PROGRAM

MODELS: 1997-98 CHEVROLET S PICK-UP TRUCKS

*********************************************************** GM OF CANADA AND NAES DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN. ***********************************************************

IN 1997 CHEVROLET INTRODUCED A REVOLUTIONARY ELECTRICALLY POWERED S10 PICKUP OFFERED EXCLUSIVELY TO COMMERCIAL CUSTOMERS. THESE VEHICLES ARE SOLD AND SERVICED THROUGH A LIMITED NUMBER OF AUTHORIZED CHEVROLET ELECTRIC VEHICLE DEALERS. THIS S10 ELECTRIC TRUCK IS WARRANTED FOR 3 YEARS/36,000 MILES (EXCEPT THE PROPULSION BATTERY PACK) WHICHEVER COMES FIRST. THIS INNOVATIVE VEHICLE CONTAINS UNIQUE TECHNICALLY ADVANCED COMPONENTS THAT WILL NOT BE SERVICEABLE AT THE DEALERSHIP LEVEL. TO SERVICE THESE COMPONENTS, AND AT THE SAME TIME OBTAIN VALUABLE INFORMATION FOR THE PRODUCT TEAM, AN EXCHANGE PROGRAM WILL BE INITIATED FOR TWO YEARS. CONCLUSION OF THIS EXCHANGE PROGRAM WILL BE COMMUNICATED BY A TECHNICAL SERVICE BULLETIN.

EXCHANGE COMPONENTS THE FOLLOWING COMPONENTS WILL BE SERVICED ON AN EXCHANGE BASIS THROUGH CHEVROLET TECHNICAL ASSISTANCE AND WILL NOT BE AVAILABLE THROUGH GMSPO UNTIL THE CONCLUSION OF THIS EXCHANGE PROGRAM:

DESCRIPTION PART NUMBERS DRIVE UNIT 19010301 POWER INVERTER MODULE 16254475 ACCESSORY POWER CONTROL 16254547 MODULE POWER STEERING CONTROL 16254476 MODULE CHARGE PORT 16234312

EXCHANGE PROCEDURE ONLY AUTHORIZED CHEVROLET ELECTRIC VEHICLE DEALERS HAVE TRAINED SERVICE PERSONNEL CAPABLE OF DIAGNOSING AND SERVICING THE CHEVROLET S10 ELECTRIC TRUCK. USING PUBLISHED SERVICE MANUAL DIAGNOSTIC PROCEDURES THE SERVICING TECHNICIAN DETERMINES IF AN EXCHANGE COMPONENT REQUIRES SERVICE. WHEN AN EXCHANGE COMPONENT IS NEEDED, THE CHEVROLET TECHNICAL ASSISTANCE NETWORK SHOULD BE CALLED (1-800-227-3175) TO ESTABLISH A CASE. THE TECHNICAL ASSISTANCE REPRESENTATIVE WILL RECORD REQUIRED INFORMATION AND MAKE ARRANGEMENTS TO SHIP THE REQUIRED COMPONENT DIRECTLY FROM THE SOURCE TO THE DEALER.

A TAN CASE NUMBER WILL BE ASSIGNED TO EACH COMPONENT EXCHANGED. THIS CASE NUMBER SHOULD BE RECORDED BY THE DEALERSHIP SERVICE PERSONNEL AND SHOULD BE USED TO IDENTIFY THE EXCHANGED COMPONENT WHEN RETURNED.

RETURNING COMPONENTS THE REMOVED COMPONENT MUST BE RETURNED WITHIN 10 WORKING DAYS FROM THE DATE OF RECEIPT. FAILURE TO RETURN THE REMOVED COMPONENT WILL RESULT IN THE DEALERSHIP BEING CHARGED FOR EACH COMPONENT NOT RETURNED.

COMPLETE THE FORMS/TAGS SUPPLIED WITH THE REPLACEMENT COMPONENT AND ATTACH SECURELY TO THE REMOVED COMPONENT. USE THE ORIGINAL SHIPPING CONTAINER AND PACKING MATERIAL AND FOLLOW THE ALL RETURN INSTRUCTIONS.

SHIPPING INSTRUCTIONS

A. DRIVE MOTOR - THE DRIVE MOTOR SHOULD BE SHIPPED PREPAID BY TRUCK TO:

DAYTON - PHOENIX GROUP, INC. 1619 KUNTZ ROAD DAYTON, OHIO 45404-1240

ATTN: LARRY WHIPKEY

B. ALL OTHER COMPONENTS SHOULD BE SENT PREPAID TO:

DELCO E REMANUFACTURING CENTER 6075 LAKESIDE BLVD. INDIANAPOLIS, IN 46278

ATTN: ROBERT MILLER

WARRANTY INFORMATION

LABOR OP DESCRIPTION LABOR TIME* J1750 DRIVE MOTOR - REPLACE 2.7 HR J4272 APC MODULE - REPLACE 1.4 HR J4273 PI MODULE - REPLACE 1.4 HR E8436 PSC MODULE - REPLACE 1.3 HR J4270 CHARGE PORT - REPLACE 0.9 HR

* EACH LABOR OP IS ELIGIBLE FOR UP TO 0.3 HR DIAGNOSIS TIME. PREPAID SHIPPING CHARGES SHOULD BE ENTERED IN NET COLUMN. AN ADMINISTRATIVE ALLOWANCE OF 0.3 HR MAY BE CLAIMED FOR EACH COMPONENT EXCHANGED. THIS AND DIAGNOSIS TIME (IF DOCUMENTED) SHOULD BE ENTERED IN THE OTHER HRS. COLUMN.

IMPORTANT: LABOR OPERATION IS CODED TO BASE VEHICLE COVERAGE IN THE WARRANTY SYSTEM.

FIGURES: 00 ATTACHMENTS: 00

GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.