CAMPAIGN:INCORRECT OWNERS MANUAL. Oldsmobile Bravada 1994

SUBJECT:, INCORRECT OWNER'S MANUAL, NUMBER:, 94-C-08 YEAR:, 1994, MODEL:, BRAVADA, DATE:, JUNE 1994

TO: ALL OLDSMOBILE RETAILERS

THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT, AS AMENDED, PROVIDES EACH VEHICLE SUBJECT TO A RECALL CAMPAIGN OF THIS TYPE MUST BE ADEQUATELY REPAIRED WITHIN A REASONABLE TIME AFTER THE OWNER HAS TENDERED IT FOR REPAIR. A FAILURE TO REPAIR WITHIN SIXTY (60) DAYS AFTER TENDER OF A VEHICLE IS PRIMA FACIE EVIDENCE OF FAILURE TO REPAIR WITHIN A REASONABLE TIME.

IF THE CONDITION IS NOT ADEQUATELY REPAIRED WITHIN A REASONABLE TIME, THE OWNER MAY BE ENTITLED TO AN IDENTICAL OR REASONABLY EQUIVALENT VEHICLE AT NO CHARGE OR TO A REFUND OF THE PURCHASE PRICE LESS A REASONABLE ALLOWANCE FOR DEPRECIATION.

TO AVOID HAVING TO PROVIDE THESE BURDENSOME SOLUTIONS, EVERY EFFORT MUST BE MADE TO PROMPTLY SCHEDULE AN APPOINTMENT WITH EACH OWNER AND TO REPAIR THEIR VEHICLE AS SOON AS POSSIBLE. AS YOU WILL SEE IN READING THE INCLUDED COPY OF THE LETTER THAT IS BEING SENT TO OWNERS, THE OWNERS ARE BEING INSTRUCTED TO CONTACT THE OLDSMOBILE CUSTOMER ASSISTANCE NETWORK (OCAN) IF THEIR RETAILER DOES NOT REMEDY THE CONDITION WITHIN FIVE (5) DAYS OF THE MUTUALLY AGREED UPON SERVICE DATE. IF THE CONDITION IS NOT REMEDIED WITHIN A REASONABLE TIME, THEY ARE INSTRUCTED ON HOW TO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION.

DEFECT INVOLVED

GENERAL MOTORS HAS DETERMINED THAT CERTAIN 1994 OLDSMOBILE BRAVADA VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD (FMVSS) 209, "SEAT BELT ASSEMBLIES". THESE VEHICLES WERE SHIPPED WITH THE INCORRECT OWNER'S MANUAL; AND THEREFORE, THE CORRECT INFORMATION REGARDING SEAT BELT USAGE IS NOT AVAILABLE TO THE OWNER. IN THE EVENT OF A VEHICLE CRASH, UNBELTED OCCUPANTS, OR OCCUPANTS USING THE SEAT BELT INCORRECTLY ARE MORE AT RISK OF INJURY THAN THOSE USING THE SEAT BELT CORRECTLY.

TO PREVENT THIS CONDITION FROM OCCURRING ON INVOLVED VEHICLES, OWNERS AND OLDSMOBILE RETAILERS ARE BEING MAILED THE CORRECT 1994 OLDSMOBILE BRAVADA OWNER'S MANUAL AND ASKED TO INSTALL IT IN THE INSTRUMENT PANEL COMPARTMENT AND TO REMOVE AND DISCARD THE INCORRECT OWNER'S MANUAL.

VEHICLES INVOLVED

CERTAIN 1994 OLDSMOBILE BRAVADA VEHICLES WITHIN THE FOLLOWING VIN BREAKPOINTS:

YEAR, MODEL MODEL NAME ASSEMBLY PLANT VIN BEGINNING VIN ENDING 1994, T BRAVADA MORAINE (PLANT 2) R2700005 R2706319

ALL VEHICLES LISTED ON THE RETAILER'S PRINTOUT WILL REQUIRE INSPECTION/CORRECTION. OTHER SUSPECT VEHICLES SHOULD BE CHECKED FOR CAMPAIGN INVOLVEMENT BY UTILIZING THE VEHICLE INFORMATION SERVICE SYSTEM (V.I.S.S.). SOME OF THE VEHICLES WITHIN THE ABOVE BREAKPOINTS WILL ALREADY HAVE THE CORRECT 1994 OLDSMOBILE BRAVADA OWNER'S MANUAL IN THE INSTRUMENT PANEL COMPARTMENT. NOT ALL OF THE VEHICLES WITHIN THE ABOVE BREAKPOINTS WERE SHIPPED WITH THE INCORRECT OWNER'S MANUAL. HOWEVER, ALL OF THE VEHICLES WITHIN THE ABOVE BREAKPOINTS WILL REQUIRE INSPECTION AND/OR CORRECTION.

OWNER NOTIFICATION

OWNERS WILL BE NOTIFIED OF THIS RECALL ON THEIR VEHICLES BY OLDSMOBILE DIVISION (SEE COPY OF THE NUMBER 1 OWNER'S LETTER INCLUDED WITH THIS BULLETIN, ON PAGE 4). OWNER'S LETTER NUMBER 2, ON PAGE 5 OF THIS BULLETIN, IS THE LETTER WHICH WILL SENT UNDER SEPERATE COVER WITH THE OWNER'S MANUAL.

RETAILER CAMPAIGN RESPONSIBILITY

THIS BULLETIN IS NOTICE TO YOU THAT THE NEW MOTOR VEHICLES INCLUDED IN THIS CAMPAIGN MAY NOT COMPLY WITH THE STANDARD IDENTIFIED. UNDER SECTION 209 OF THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT, IT IS ILLEGAL FOR A RETAILER TO SELL A NEW MOTOR VEHICLE WHICH THE RETAILER KNOWS DOES NOT COMPLY WITH AN APPLICABLE FEDERAL MOTOR VEHICLE SAFETY STANDARD. AS A CONSEQUENCE, IF YOU SELL ANY OF THESE MOTOR VEHICLES WITHOUT FIRST PERFORMING THE CAMPAIGN CORRECTION, YOUR RETAIL FACILITY MAY BE SUBJECT TO A CIVIL PENALTY UP TO $1,000.00 FOR EACH SUCH SALE.

ALL UNSOLD NEW VEHICLES IN RETAILERS' POSSESSION SUBJECT TO THIS CAMPAIGN MUST BE HELD AND INSPECTED/REPAIRED PER THE SERVICE PROCEDURE OF THIS CAMPAIGN BULLETIN BEFORE OWNERS TAKE POSSESSION OF THESE VEHICLES.

RETAILERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO OWNERS, REGARDLESS OF MILEAGE, AGE OF VEHICLE, OR OWNERSHIP, FROM THIS TIME FORWARD.

OWNERS OF VEHICLES RECENTLY SOLD FROM YOUR NEW VEHICLE INVENTORY WITH NO OWNER INFORMATION INDICATED ON THE RETAILER LISTING ARE TO BE CONTACTED BY THE RETAILER, AND ARRANGEMENTS MADE TO MAKE THE REQUIRED CORRECTION ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS BULLETIN. THIS COULD BE DONE BY MAILING TO SUCH OWNERS A COPY OF THE OWNER'S LETTER INCLUDED IN THIS BULLETIN. CAMPAIGN FOLLOW-UP CARDS SHOULD NOT BE USED FOR THIS PURPOSE, SINCE THE OWNER MAY NOT AS YET HAVE RECEIVED THE NOTIFICATION LETTER.

IN SUMMARY, WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN IS TAKEN INTO YOUR NEW OR USED VEHICLE INVENTORY, OR IT IS IN YOUR RETAIL FACILITY FOR SERVICE IN THE FUTURE, PLEASE TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE SELLING OR RELEASING THE VEHICLE. YOUR COOPERATION IN COMPLETING THIS CAMPAIGN AS SOON AS POSSIBLE WILL BE GREATLY APPRECIATED.

SERVICE PROCEDURE

1. INSPECT THE OWNER'S MANUAL WHICH WAS SHIPPED IN THE INSTRUMENT PANEL COMPARTMENT. IF THE VEHICLE CONTAINS THE CORRECT OWNER'S MANUAL, GO TO STEP 3. IF THE OWNER'S MANUAL IS INCORRECT GO TO STEP 2. 2. REPLACE THE INCORRECT OWNER'S MANUAL WITH THE CORRECT 1994 OLDSMOBILE BRAVADA OWNER'S MANUAL. 3. INSTALL CAMPAIGN IDENTIFICATION LABEL.

CAMPAIGN IDENTIFICATION LABEL

EACH LABEL PROVIDES SPACE TO PRINT THE CAMPAIGN NUMBER AND THE FIVE (5) DIGIT RETAILER CODE OF THE RETAILER PERFORMING THE CAMPAIGN. INSERT THIS INFORMATION WITH A TYPEWRITER OR BALL- POINT PEN. WHEN INSTALLING THE LABEL, CLEAN AND DRY THE SURFACE OF THE RADIATOR SUPPORT TIE BAR AND APPLY THE CAMPAIGN LABEL WHERE IT IS READILY VISIBLE.

EACH CAMPAIGN IDENTIFICATION LABEL IS TO BE LOCATED ON THE RADIATOR CORE SUPPORT IN AN AREA WHICH WILL BE VISIBLE WHEN THE VEHICLE IS BROUGHT IN FOR PERIODIC SERVICING BY THE OWNER. APPLY THE CAMPAIGN IDENTIFICATION LABEL ON A CLEAN, DRY SURFACE. PARTS INFORMATION

THE 1994 OLDSMOBILE BRAVADA OWNER'S MANUALS WILL BE MAILED TO YOUR RETAIL FACILITY BY JULY 7, 1994.

DESCRIPTION, QUANTITY/VEHICLE 1994 OLDSMOBILE BRAVADA OWNER'S MANUAL, 1

WARRANTY CLAIM INFORMATION

SUBMIT CLAIMS USING THE "V" LABOR-OP BELOW FOR EACH VEHICLE INVOLVED:

OPERATION, FAILURE , LABOR , LABOR STRAIGHT CODE OPERATION HOURS TIME (ST)* INSTALL CORRECT OWNER'S MANUAL IN 96 V9010 0.2 0.1 INSTRUMENT PANEL COMPARTMENT

*ADMINISTRATION ALLOWANCE: .1 HOUR FOR CLERICAL ADMINISTRATION MAY BE APPLIED FOR IN THE STRAIGHT TIME (ST) COLUMN.

PARTS ALLOWANCE: THE OWNER'S MANUALS WILL BE SHIPPED AT NO CHARGE. FOR HANDLING, THE RETAILER MAY APPLY FOR A PARTS ALLOWANCE OF 0.49. THIS AMOUNT REPRESENTS 40PERCENT OF THE DEALER PRICE OF 1.23, FOR THE OWNER'S MANUAL. (40PERCENT OF 1.23 = 0.49)

FIGURES: 0

GENERAL MOTORS CORPORATION

OLDSMOBILE BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THESE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE TOOLS, EQUIPMENT, SAFETY INSTRUCTIONS, AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE YOUR OLDSMOBILE RETAILER FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION. COPYRIGHT 1994 GENERAL MOTORS CORPORATION, OLDSMOBILE DIVISION. ALL RIGHTS RESERVED.