INFO ON EXCHANGE PROGRAMS ELECT. COMPONENTS 1992 MODELS
SUBJECT: INFORMATION CONCERNING EXCHANGE PROGRAMS ON OLDSMOBILE ELECTRICAL COMPONENTS
MODEL/YEARS: CERTAIN 1993 OLDSMOBILE MODELS
This bulletin provides a reference to exchange program information for Oldsmobile electrical components.
INDEX
Section Components Page ------- ---------- ---- 1. General Information On AC-Delco Exchange Programs 1
2. Radios and Amplifiers 3
3. Supplemental Inflatable Restraint (SIR) Diagnostic Energy Reserve Module (DERM).a, b 4
4. Clusters 4
Notes:
----- a. Refer to "General Information On AC-Delco Exchange Programs", Section 1.
b. Pre-Exchange Parts are available. Refer to Section 1.
Information about other AC-Delco exchange centers and programs can be found in GMSPO publication WA-2, "AC-Delco Authorized Service Centers."
SECTION 1
GENERAL INFORMATION ABOUT AC-DELCO REPAIR/EXCHANGE PROGRAMS ----------------------------------------------------------- Exchange Parts Availability/Pre-Exchange Units: ---------------------------------------------- AC-Delco Service Centers identified in the current edition of GMSPO publication WA-2 "AC-Delco Authorized Service Centers" will have-a limited supply of exchange parts available. The centers are authorized to do "pre-exchanges", that is sending an exchange unit to the dealership in advance of receiving a problem unit for repair. Prior approval of the owner to accept a repaired or exchange unit must be obtained and noted on the repair order.
Service of the Supplemental Inflatable Restraint DERM, radios and CD players will be only by pre-exchange through one of the centers listed in the publications noted above. Refer to Section 2, Radio, and Section 4, SIR DERM.
Requesting Exchange Parts:
Before calling a Repair Center to request exchange parts, begin completing an AC-Delco form 1078. The following information will be required at the initial phone call:
1. Oldsmobile dealer code (when ordering Oldsmobile exchange parts).
2. Dealer name, shipping address, and phone number.
3. Whether exchange is for a vehicle in or out of warranty.
4. Part number and description of needed part.
5. Repair Order number.
6. Vehicle I.D. number.
7. Delivery Date and Mileage.
Important: Timely return of "core" units is essential to the success of the exchange programs. Unreturned units result in local parts shortages at all dealerships serviced by the Repair Center. Delinquent core returns could result in a debit to the dealership open parts account.
Locating Exchange Parts (Domestic Only):
To locate exchange stock, first call any of the repair shops listed in "AC-Delco Authorized Service Centers." Oldsmobile would prefer that the dealerships use the shop closest to their location. As independent businesses, the shops may not refer a dealership to another shop for service when an exchange unit is not available.
Dealerships may call any of the shops in "AC-Delco Authorized Service Centers" for an exchange part.
o All shops are authorized to ship to any Oldsmobile dealer.
o All shops are required to deliver units by next day service to dealerships in cases where the shop is not within driving distance. The only exceptions to this rule are radios which can be repaired at any radio shop listed in "AC-Delco Authorized Service Centers."
AC-Delco provides a service to help dealerships locate exchange parts. In the event that an exchange part is not available from the nearest AC-Delco Service Center:
1. Have available the name and number of the AC-Delco shop which you initially contacted for parts.
2. Call (313) 635-1542 between the hours of 7:30 AM and 4:30 PM Eastern Daylight Time.
3. Advise the operator of the part name and number needed, the AC-Delco shop initially contacted, the dealership name, address, and telephone number.
4. The operator will locate the nearest Service Center with an available pre-exchange unit and the Service Center will advise the dealer when delivery can be expected.
Whenever additional service parts assistance is required, contact your nearest AC-Delco regional office as indicated in the current edition of GMSPO publication WA-2 "AC-Delco Authorized Service Centers."
Customer Complaint Information:
Customer complaint information provided to the shops by dealerships is critical to the shops' ability to correctly repair returned units. Good customer complaint information is as important to a repair shop as it is to a dealer technician. Dealerships can help to assure proper repair of radios, clusters, and SIR DERM by providing complete and accurate information about the customer complaint and the reason that the cluster or radio is being returned for repair.
AC-Delco Exchange Process/Oldsmobile Warranty Claim Procedure: ------------------------------------------------------------- Use the following procedure for those components listed on page 1 which are marked with "a":
1. Remove the unit requiring repair from the vehicle; complete all red shaded areas of the AC-Delco Warranty Repair Claim (ACD-1078A). Send the unit and all five copies of the completed form to the authorized AC-Delco center chosen from GMSPO publication WA-2. All information except for the dealer's signature must be printed legibly or typed.
Important: Nature of Problem, Field #3, is particularly important. To assure accurate diagnosis arid repair of the returned unit, also attach a Repair Order copy; and in the case of a radio, the Audio System Condition form.
2. The repaired unit will be returned to the dealership with the dealership copy of the AC-Delco form, properly completed. In cases where the dealership has received a pre-exchange unit, the completed form will be mailed after return of the inoperative unit to the Repair Center.
3. An Oldsmobile warranty claim is to be submitted for the R&R of the unit. An additional 0.2 hour sublet administrative allowance will be paid if applied for when components are repaired under warranty by an AC-Delco Service Center or another qualified service outlet. This additional time should be entered in the "other labor hours" column of the Oldsmobile warranty claim.
4. The dealer copy of the ACD-1078A and the freight receipt or shipping invoice are to be retained in accordance with requirements detailed in the current Oldsmobile Service Policies and Procedures Manual.
5. If the repair is done by the dealer, or sublet to other than an AC-Delco Service Center, credit will be allowed on an Oldsmobile Warranty Claim. Allowances for such repairs are included in the Labor Time Guide. Sublet repair charges should be included on the claim and the sublet bill retained in the usual manner.
Important: Timely retum of "core" units is essential to the success of the exchange programs. Unreturned units result in local parts shortages at all dealerships serviced by the Repair Center. The inoperative product is to be returned to the supplying Service Center in the reusable shipping container which contained the exchange product and a pre-addressed shipping label.
Failure to return the inoperative unit in the SPECIAL REUSABLE CONTAINER may result in a container replacement fee. Failure to return the ACD-1078 within 30 days of the date the exchange unit was shipped may result in a repair fee. Delinquent core retums may result in a debit to the dealership open parts account.
SECTION 2
RADIOS AND AMPLIFIERS
1993 Program Overview:
Refer to Section 1 for the procedure to repair or exchange a radio through an authorized AC-Delco Repair Center. Remove all attachment brackets before sending radios to a Repair Center.
Unusual Radio Interference Conditions/Radio System Sublet Work: -------------------------------------------------------------- It is the responsibility of the dealership to diagnose and repair radio system problems such as interference conditions caused by other components on the vehicle. Complete audio system diagnosis can be found in Section 9A, Audio Systems, in the 1993 Service Manuals. The 1993 Service Manual Section 9A contains E&C data bus diagnosis for switch pops and noises, and for conditions such as clock, dimming, audio, cassette problems, or CD player problems.
In unusual cases where the dealership has been unable to determine the cause of a problem, it may be necessary to sublet the repairs to an AC-Delco Service Center. The dealership should make the Service Manual, Sections 9A and 8A-l 50/151 available to the Repair Center for sublet diagnosis.
The dealership will be responsible for the cost of repairs made by the AC-Delco Service Center. Prior authorization should be obtained for such repairs before the sublet repair costs are submitted on a warranty claim.
Oldsmobile recommends use of the shops listed in GMSPO publication WA-2 for all radio repairs and any radio sublet work. The shops listed are stocked with limited numbers of all 1993 Oldsmobile radio parts and have processes in place to repair or exchange all 1993 Oldsmobile radios and SIR DERM.
Dealer Installed Radios:
Delco radios that are dealer installed or dealer upgraded at a later date are covered under either the 12 month/12,000 mile parts warranty or for the remainder of the vehicle's original New Car Limited Warranty Basic Coverage, whichever is greater.
Warranty Claim Submission:
Submit a warranty claim in the normal manner. However, do not submit for parts since they are being provided by the exchange center. Refer to appropriate Labor Time Guide for labor operation numbers and time allowed.
SECTION 3
SUPPLEMENTAL INFLATABLE RESTRAINT (SIR)
DIAGNOSTIC ENERGY RESERVE MODULE (DERM)
Supplemental Inflatable Restraint DERMS used in certain 1993 Oldsmobile models are to be serviced with an exchange unit from one of the AC Delco Service Centers listed in the current edition of GMSPO publication WA-2 "AC-Delco Authorized Service Centers." The Centers are authorized to pre-exchange by sending an exchange unit to the dealership in advance of receiving a problem unit for repair. The only cases in which a dealer should order a DERM through GMSPO is when the DERM is missing or physically damaged.
Locating Exchange Parts:
If your local AC Delco repair facility does not have a unit available for pre-exchange, call other shops listed in GMSPO publication WA-2. As independent businesses, AC-Delco authorized service centers may not automatically refer a dealership to another shop for service when an exchange unit is not available. It is the dealership's responsibility to find a needed exchange unit by calling first the local shop, then, if necessary, referring to "Locating Exchange Parts" in section 1 of this bulletin.
All shops are authorized to ship to any Oldsmobile dealer.
AC-Delco Exchange Procedure:
Refer to the Exchange Procedure outlined in Section 1 of this bulletin.
Warranty Information:
Refer to the current Labor Time Guide for the appropriate labor operation numbers and times.
SECTION 4
CLUSTERS
AC-Delco Service Centers will handle the exchange of Clusters.
Please adhere to the following procedure if a part is determined to be inoperative:
1. The dealer will phone the AC-Delco Service Center to request an exchange unit for a Cluster.
2. AC-Delco Service Center will discuss any necessary system diagnostics concerns, and determine if a part is actually required.
3. If a part is required the service center will need to obtain the following information from the dealer:
a. Year and body style of vehicle
b. Part number of part required (Cluster part numbers are listed at the end of this section.)
c. Mileage of vehicle
d. Dealer code
e. Dealer address
f. Dealer telephone number
g. Name of person ordering at dealer
h. Vehicle Identification Number
The AC-Delco Service Center will send the replacement part to the dealer via UPS NEXT DAY SERVICE.
Return of the inoperative part from the dealer to the AC-Delco Service Center should be via UPS ground.
DESCRIPTION CORE CHARGE ----------- ----------- Cutlass Calais Digital Electronic Cluster $500.00
Cutlass Supreme Digital Electronic Cluster $500.00
The dealer will be provided a core charge reimbursement upon receipt of the malfunctioning electronic component. Oldsmobile will not reimburse a dealer for the core charge amount on a warranty claim.
WARRANTY INFORMATION:
Oldsmobile will reimburse dealers for this repair during the warranty period using the appropriate Labor Operation Number. UPS shipping changes should be entered in the sublet column of the claim.
Cluster Part Numbers for the 1993 model year:
Model P/N Description ----- --- ----------- Achieva 16130503 Gage, 4 Cylinder
16132283 Gage, 6 Cylinder
16132293 Gage, 4 Cylinder, High Output
Cutlass Ciera 16169763 Base, 3 Speed
16169773 Base, 4 Speed
Cutlass Supreme 25080821 Vacuum Florescent
16170033 Gage, 3.1L, Oil Indicator
16170043 Gage, 3.4L, Oil Indicator
16149143 Gage, 3.1L, Oil Gage
16149703 Gage, 3.4L, Oil Gage
16144863 HUD, Coupe, Graphite
16144853 HUD, Sedan, Graphite
16144873 HUD, Sedan, Garnet
16144883 HUD, Coupe, Garnet
Eighty Eight/Ninety Eight 16170303 Base
16141273 Vacuum Florescent
Eighty Eight LS and 16141213 Gage Touring Sedan
Silhouette 16170023 Gage, 3.1L, Oil Indicator
16146273 Gage, 3800
Bravada 16142905 Gage, 110 MPH
16153945 Vacuum Florescent
16153945 1991-92 LB4 (VIN Z)
16138695 1992-93 L35 (VIN W)
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
