CAMPAIGN: INCORRECT WINDSHIELD WIPER ARM PARK LOCATION
NOTE: GM OF CANADA CAMPAIGN 97005 IS LOCATED BELOW THE U.S. VERSION
CUSTOMER SATISFACTION CAMPAIGN
SUBJECT: 97005 - INCORRECT WINDSHIELD WIPER ARM PARK LOCATION -------------------------------------------------------------
MODELS: 1997 - CHEVROLET VENTURE, OLDSMOBILE SILHOUETTE AND PONTIAC TRAN --------------------------------------------------------------------- SPORT -----
DUE TO INITIAL PARTS LIMITATIONS, THE FOLLOWING STATES WILL RECEIVE THE FIRST PRE-SHIPMENT OF PARTS:
COLORADO MICHIGAN NEW HAMPSHIRE VERMONT IDAHO MINNESOTA NEW YORK WISCONSIN IOWA MONTANA N. DAKOTA WYOMING MAINE NEBRASKA S. DAKOTA
ADDITIONAL PARTS WILL BE SHIPPED TO ALL DEALERS WITHIN THE NEXT WEEK AS THEY BECOME AVAILABLE. OWNER NOTIFICATION WILL BEGIN THE WEEK OF FEBRUARY 17TH, 1997 STARTING IN THE STATES LISTED ABOVE.
General Motors has decided that certain 1997 Chevrolet Venture, Oldsmobile Silhouette and Pontiac Trans Sport model vehicles may exhibit a condition in which the windshield wiper motor park stop tab may bend. This condition may cause the windshield wiper blades to stop on the glass, rather than at the base of the windshield, when the wiper switch is turned off.
To prevent the possibility of this condition occurring, dealers will install a reinforcement kit and new wiper motor crank arm.
VEHICLES INVOLVED
Involved are certain 1997 Chevrolet Venture, Oldsmobile Silhouette and Pontiac Trans Sport model vehicles built within the following VIN breakpoints:
PLANT YEAR DIVISION MODEL PLANT CODE FROM THROUGH ---- ---------- ----- --------- ----- -------- -------- 1997 Chevrolet U-Van Doraville "D" VD100596 VD147858 1997 Oldsmobile U-Van Doraville "D" VD100043 VD147509 1997 Pontiac U-Van Doraville "D" VD100234 VD146102
NOTICE: Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) or prior to beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved]
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.
PARTS INFORMATION
Note: An initial supply of parts required to complete this campaign will be pre-shipped to involved dealers IN THE FIFTEEN STATES LISTED ON PAGE 1. This pre-shipment will occur the week of February 10, 1997 and will cover 40% of part requirements. Additional parts equivalent to 40% will be shipped within the next week to dealers in all remaining states as they become available. Parts received for a recently transferred vehicle should be forwarded by the original dealer (with a phone call) to the dealer that received the transferred vehicle. Pre-shipped parts will be charged to dealer's open parts account.
Additional parts will be available FOLLOWING COMPLETION OF THE PRE-SHIP, and are to be obtained from General Motors Service Parts Operations (GMSPO). ORDERS PLACED PRIOR TO COMPLETION OF THE PRE-SHIP WILL BE CANCELED. Please refer to your "involved vehicles listing" prior to ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. An emergency requirement should be ordered on a CSO = Customer Special Order.
Part Quantity/ Number Description Vehicle -------- ----------------------------------- --------- 88880001 Repair Kit 1 Contains: Wiper Motor Crank Arm and Reinforcement Plate
CUSTOMER NOTIFICATION
Customers will be notified of this campaign on their vehicles by General Motors (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly). Customers who have already experienced this condition and had it repaired, will still require an inspection and installation of a new wiper motor crank arm.
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customer-s take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate divisional customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
SERVICE PROCEDURE
INSPECTION
1 . Open hood and remove wiper module assembly plastic cover.
2. Verify if a reinforcement plate has already been riveted or welded to the wiper motor mounting bracket. See Figure 1, page 4.
If a reinforcement plate HAS NOT been installed, proceed to procedure titled "Reinforcement Plate Installation and Crank Arm Replacement".
If a reinforcement plate HAS been installed, proceed to procedure titled "Crank Arm Replacement Only".
"Reinforcement Plate Installation and Crank Arm Replacement"
1. Disconnect wiper linkage from ball stud on crank arm assembly (Figure 2, Item 6).
2. Remove wiper motor crank arm assembly retaining screw (Figure 2, Item 5).
DO NOT REMOVE CRANK ARM ASSEMBLY AT THIS TIME
3. Turn ignition switch to "Accessory" position.
4. Set wiper switch to maximum "Delay" position.
(1. Without reinforcement, 2. With welded reinforcement, 3. With riveted reinforcement)
5. Wait for wiper motor and crank arm assembly to cycle once and stop in the "Pause" or "Innerwipe" position.
6. Turn the ignition switch to "Off" position when the wiper motor and crank arm assembly are in the "Pause" or "Innerwipe" position and not moving.
IMPORTANT: Before disconnecting negative battery cable, record radio station pre-sets.
7. Disconnect negative battery cable.
8. Remove crank arm assembly from wiper motor shaft (NOT TO BE REUSED).
9. To properly align motor, GENTLY place "new" crank arm on wiper motor shaft. Do not apply any downwards pressure.
IMPORTANT: Crank arm must rotate freely on motor shaft during next step. If the crank arm does not move freely, remove it and re-perform Step # 9.
10. Rotate crank arm (Figure 3, Item 4) on motor shaft until depressed park actuator arm (Figure 3, Item 5) is 4 to 6 mm away from metal tab on the wiper motor mounting bracket (Figure 3, Item 6).
11. Using pliers or a screwdriver, bend entire length of metal tab on wiper motor mounting bracket inwards so that it is in alignment with the depressed park actuator arm when there is a 4 - 6 mm gap. See Figure 3 & 4, Item 6.
IMPORTANT: Do not just bend the end of the metal tab. The entire length of the metal tab must be straight and properly positioned before proceeding. For the wiper system to operate correctly the edge of the metal tab must align with the center of the notch in the actuator arm.
12. Once properly aligned, remove crank arm from wiper motor shaft.
13. Disconnect washer hose from bottom of wiper motor mounting bracket.
14. Position reinforcement plate on mounting bracket and secure with vise grips (Refer to Figure 5 for proper reinforcement positioning).
IMPORTANT: Make sure reinforcement plate is making complete contact across entire back side of metal tab and that it is held securely in place by the vise grips.
15. Center punch the locations of two 1/8 in.(Figure 5, Item 4) diameter holes with reinforcement plate in correct position.
16. Prior to drilling, cover surrounding areas with shop towels.
17. Wearing safety glasses and using reinforcement plate as a guide, drill two 1/8 in. diameter holes at locations center punched in Step #15.
IMPORTANT: Leave reinforcement plate in position when drilling. Doing so will assure correct hole alignment.
18. Carefully remove shop towels and remove any remaining metal debris with compressed air.
19. After drilling, inspect and remove burrs from holes on bottom side of bracket.
20. Following rivet gun manufacturer's operating instructions, fasten reinforcement plate to bracket with rivets supplied in kit.
21. Install NEW crank arm assembly on wiper motor shaft while maintaining a 4 - 6 mm gap between end of depressed park actuator arm and metal tab (Figure 3 & 4, Item #6). Proper positioning has been achieved if a 13/64 drill bit can be inserted through crank arm hole (Figure 2, Item #2) and into threaded motor housing hole.
IMPORTANT: Firmly hold crank arm in position to prevent wiper motor shaft from rotating when tightening retaining bolt.
22. Install crank arm retaining bolt and tighten to 14 - 17 N.m. (124 - 150 lb. in.).
IMPORTANT: Before connecting linkage to ball stud, ensure that adequate lubricant is present (GMSPO 1051344 or equivalent). When connecting wiper linkage to ball stud on crank arm, be sure that the linkage is centered on the ball portion of the stud and that it can rotate and pivot without restriction after the screws are tightened.
23. Reconnect wiper linkage to ball stud on crank arm assembly and tighten screws to 5 N.m (44 lb. in.).
24. Reconnect washer hose to bottom of wiper motor mounting bracket.
25. Reconnect negative battery cable.
26. Turn ignition switch to "Accessory" position.
27. With a "DRY" windshield, turn wiper switch to "Off" position, and verify wipers park correctly.
28. Verify that all wiper functions (delay, low, high, wash, etc.) operate correctly.
29. Turn ignition switch to "Off".
30. Install wiper module assembly plastic cover.
31. Reset clock and radio pre-sets.
32. Install the GM Campaign Identification Label.
"Crank Arm Replacement Only"
IMPORTANT: This procedure should only be followed if wiper motor mounting bracket already has reinforcement plate installed.
1. Disconnect wiper linkage from ball stud on crank arm assembly (Figure 2, Item 6).
2. Remove wiper motor crank arm assembly retaining screw (Figure 2, Item 5).
DO NOT REMOVE CRANK ARM ASSEMBLY AT THIS TIME
3 . Turn ignition switch to "Accessory" position.
4. Set wiper switch to maximum "Delay" position.
5. Wait for wiper motor and crank arm assembly to cycle once and stop in the "Pause" or "Innerwipe" position.
6. Turn the ignition switch to "Off" position when the wiper motor and crank arm assembly are in the "Pause" or "Innerwipe" position and not moving.
IMPORTANT: Before disconnecting negative battery cable, record radio station pre-sets.
7. Disconnect negative battery cable.
8. Remove crank arm assembly from wiper motor shaft (NOT TO BE REUSED).
9. To properly align motor, T Y place "new" crank arm on wiper motor shaft. Do not apply any downwards pressure.
IMPORTANT: Crank arm must rotate freely on motor shaft during next step. If the crank arm does not move freely, remove it and re-perform Step # 9.
10. Install new crank arm assembly on wiper motor shaft while maintaining a 4 - 6 mm gap between end of depressed park actuator arm and metal tab (Figure 3 & 4, Item #6). Proper positioning has been achieved if a 13/64 drill bit can be inserted through crank arm hole (Figure 2, Item #2) and into threaded motor housing hole.
IMPORTANT: Firmly hold crank arm in position to prevent wiper motor shaft from rotating when tightening retaining bolt.
11. Install crank arm retaining bolt and tighten to 14 - 17 N.m. (124 - 150 lb. in.).
IMPORTANT: Before connecting linkage to ball stud, ensure that adequate lubricant is present (GMSPO 1051344 or equivalent). When connecting wiper linkage to ball stud on crank arm, be sure that the linkage is centered on the ball portion of the stud and that it can rotate and pivot without restriction after the screws are tightened.
12. Reconnect wiper linkage to ball stud on crank arm assembly and tighten screws to 5 N.m (44 lb. in.).
13. Reconnect negative battery cable.
14. Turn ignition switch to "Accessory" position.
15. With a "DRY" windshield, turn wiper switch to "Off" position, and verify wipers park correctly.
16. Verify that all wiper functions (delay, low, high, wash, etc.) operate correctly.
17. Turn ignition switch to "Off".
18. Install wiper module assembly plastic cover.
19. Reset clock and radio pre-sets.
20. Install the GM Campaign Identification Label.
CAMPAIGN IDENTIFICATION LABEL
Each-vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. When installing the Campaign Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Campaign Identification Labels can be obtained from VISPAC Incorporated by calling 1-800-269-5100 (Monday-Friday, 8:00 a.m. to 4:30 p.m. EST). Ask for Item Number S-1015 when ordering.
Apply the "Campaign Identification Label" only on a clean, dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
* REPAIR PART FAILED PARTS LABOR LABOR COUNT PART NO. ALLOW CC-FC 0P HOURS
Install NEW Motor 1 88880001 ** MA-96 V0008 0.3 Crank Arm - (Reinforcement Plate Previously Installed)
Install NEW Motor 1 88880001 ** MA-96 V0009 0.4 Crank Arm AND Reinforcement Kit
* For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours".
** The "Parts Allowance" should be the sum total of the current GMSPO Deale Net price plus 40% for needed to complete the repair.
February, 1997
Dear <Division(s)> Customer:
This notice is sent to inform you of a recall campaign that includes your vehicle.
Reason For This Recall: General Motors has decided that certain 1997 Chevrolet Venture, Oldsmobile Silhouette and Pontiac TransSport model vehicles may exhibit a condition in which the windshield wiper motor park stop tab may bend. This condition may cause the windshield wiper blades to stop on the glass, rather than at the base of the windshield, when the switch is turned off.
What Will Be Done: To prevent the possibility of this condition occurring, your dealer will install a reinforcement kit and new wiper motor crank arm. This service will be performed for you at no charge. If you who have already experienced this condition and had it repaired, your vehicle will still require an inspection and installation of a new wiper motor crank arm.
Contacting Your Dealer: Please contact your dealer as soon as possible to arrange a service date and to assure parts availability. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle.
If you experience any trouble scheduling your vehicle or you have any questions regarding this recall action, please contact the appropriate Customer Assistance/ Relations Center at the listed number below:
Deaf, Hearing Impaired Division Number or Speech Impaired * ---------- -------------- ------------------------- Chevrolet 1-800-222-1020 1-800-833-2439 Pontiac 1-800-762-2737 1-800-833-7668 Oldsmobile 1-800-442-6537 1-800-833-6537
* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)
Customer Reply Card: The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.
Courtesy Transportation: <Use this section only when applicable> Your dealer will provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
<Division(s)> GENERAL MOTORS CORPORATION
** CANADIAN VERSION **
CUSTOMER SATISFACTION CAMPAIGN
SUBJECT: CAMPAIGN 97005 - INCORRECT WINDSHIELD WIPER ARM PARK LOCATION -------------------------------------------------------------
MODELS: 1997 CHEVROLET VENTURE, OLDSMOBILE SILHOUETTE AND PONTIAC TRANS --------------------------------------------------------------- SPORT -----
DEFECT INVOLVED
General Motors of Canada Limited has decided that certain 1997 Chevrolet Venture, Oldsmobile Silhouette and Pontiac Trans Sport model vehicles may exhibit a condition in which the windshield wiper motor park stop tab may bend. This condition may cause the windshield wiper blades to stop on the glass, rather than at the base of the windshield, when the switch is turned off.
To prevent the possibility of this condition occurring, dealers will install a reinforcement kit and new wiper motor crank arm.
VEHICLES INVOLVED
Involved are certain 1997 Chevrolet Venture, Oldsmobile Silhouette and Pontiac Trans Sport model vehicles built within the following VIN breakpoints:
PLANT YEAR DIVISION MODEL PLANT CODE FROM THROUGH ---- ---------- ----- --------- ----- -------- -------- 1997 Chevrolet U-Van Doraville "D" VD100596 VD147858 1997 Oldsmobile U-Van Doraville "D" VD100043 VD147509 1997 Pontiac U-Van Doraville "D" VD100601 VD146102
NOTE: PLEASE CHECK DCS SCREEN 445 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WELL BE PAID).
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
PARTS INFORMATION
Motors Service Parts Operations (GMSPO) as "Daily RUSH" - priority code "E". Please refer to your "involved vehicles listing" prior to ordering requirements.
Quantity/ Part Number Description Vehicle ----------- --------------------------- ---------- 88880001 Repair Kit 1 Contains: Wiper Motor Crank Arm and Reinforcement Plate
CUSTOMER NOTIFICATION
All customers of record at the time of campaign release are shown on the attached computer listing and have been notified by first class mail from General Motors (see copy of customer letter included with this bulletin). The listings provided are for campaign activity only and should not be used for any other purpose.
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealer's possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of milage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate customer letter accompanying this bulletin.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
SERVICE PROCEDURE
INSPECTION
1. Open hood and remove wiper module assembly plastic cover.
2. Verify if a reinforcement plate has already been riveted or welded to the wiper motor mounting bracket. See Figure 1, page 4.
If a reinforcement plate HAS NOT been installed, proceed to procedure titled "Reinforcement Plate Installation and Crank Arm Replacement".
If a reinforcement plate HAS been installed, proceed to procedure titled "Crank Arm Replacement Only".
"Reinforcement Plate Installation and Crank Arm Replacement"
3. Turn ignition switch to "Accessory" position.
4. Set wiper switch to maximum "Delay" position.
5. Wait for wiper motor and crank arm assembly to cycle once and stop in the "Pause" or "Innerwipe" position.
6. Turn the ignition switch to "Off' position when the wiper motor and crank arm assembly are in the "Pause" or "Innerwipe" position and not moving.
(1. Without reinforcement, 2. With welded reinforcement, 3. With riveted reinforcement)
IMPORTANT: Before disconnecting negative battery cable, record radio station pre-sets.
7. Disconnect negative battery cable.
8. Remove crank arm assembly from wiper motor shaft (NOT TO BE REUSED).
9. To properly align motor, GENTLY place "new" crank arm on wiper motor shaft. Do not apply any downwards pressure.
IMPORTANT: Crank arm must rotate freely on motor shaft during next step. If the crank arm does not move freely, remove it and re-perform Step 9.
10. Rotate crank arm (Figure 3, Item 4) on motor shaft until depressed park actuator arm (Figure 3, Item 5) is 4 to 6 mm away from metal tab on the wiper motor mounting bracket (Figure 3, Item 6).
11. Using pliers or a screwdriver, bend entire length of metal tab on wiper motor mounting bracket inwards so that it is in alignment with the depressed park actuator arm when there is a 4 - 6 mm gap. See Figure 3 & 4, Item 6.
IMPORTANT: Do not just bend the end of the metal tab. The entire length of the metal tab must be straight and properly positioned before proceeding. For the wiper system to operate correctly the edge of the metal tab must align with the centre of the notch in the actuator arm.
12. Once properly aligned, remove crank arm from wiper motor shaft.
13. Disconnect washer hose from bottom of wiper motor mounting bracket.
14. Position reinforcement plate on mounting bracket and secure with vise grips (FLefer to Figure 5 for proper reinforcement positioning).
IMPORTANT: Make sure reinforcement plate is making complete contact across entire back side of metal tab and that it is held securely in place by the vise grips.
15. Centre punch the locations of two 1/8 in. (Figure 5, Item 4) diameter holes with reinforcement plate in correct position.
16. Prior to drilling, cover surrounding areas with shop towels.
17. Wearing safety glasses and using reinforcement plate as a guide, drill two 1/8 in. diameter holes at locations centre punched in Step # 1 5.
IMPORTANT: Leave reinforcement plate in position when drilling. Doing so will assure correct hole alignment.
18. Carefully remove shop towels and remove any remaining metal debris with compressed air.
19. After drilling, inspect and remove buffs from holes on bottom side of bracket.
20. Following rivet gun manufacturer's operating instructions, fasten reinforcement plate to bracket with rivets supplied in kit.
21. Install NEW crank arm assembly on wiper motor shaft while maintaining a 4 - 6 mm gap between end of depressed park actuator arm and metal tab (Figure 3 & 4, Item #6). ). Proper positioning has been achieved if a 13/64 drill bit can be inserted through crank arm hole (Figure 2, Item #2) and into threaded motor housing hole.
IMPORTANT: Firmly hold crank arm in position to prevent wiper motor shaft from rotating when tightening retaining bolt.
22. Install crank arm retaining bolt and tighten to 14 - 17 N.m (124 - 150 lb. in.).
IMPORTANT: Before connecting linkage to ball stud, ensure that adequate lubricant is present (GMSPO 993037 or equivalent). When connecting wiper linkage to ball stud on crank arm, be sure that the linkage is centred on the ball portion of the stud and that it can rotate and pivot without restriction after the screws are tightened.
23. Reconnect wiper linkage to ball stud on crank arm assembly and tighten screws to 5 N.m (44 lb. in.).
24. Reconnect washer hose to bottom of wiper motor mounting bracket.
25. Reconnect negative battery cable.
26. Turn ignition switch to "Accessory" position.
27. With a "DRY" windshield, turn wiper switch to "Off" position, and verify wipers park correctly.
28. Verify that all wiper functions (delay, low, high, wash, etc.) operate correctly.
29. Turn ignition switch to "Off'.
30. Install wiper module assembly plastic cover.
31. Reset clock and radio pre-sets.
32. Install Campaign Identification Label.
"Crank Arm Replacement Only"
IMPORTANT: This procedure should only be followed if wiper motor mounting bracket already has reinforcement plate installed.
1. Disconnect wiper linkage from ball stud on crank arm assembly (Figure 2, Item 6).
2. Remove wiper motor crank arm assembly retaining screw (Figure 2, Item 5).
DO NOT REMOVE CRANK ARM ASSEMBLY AT THIS TIME
3. Turn ignition switch to "Accessory" position.
4. Set wiper switch to the maximum "Delay" position.
5. Wait for wiper motor and crank arm assembly to cycle once and stop in the "Pause" or "Innerwipe" position.
6. Turn the ignition switch to the "Off" position when the wiper motor and crank arm assembly are in the "Pause" or "Innerwipe" position and not moving.
IMPORTANT: Before disconnecting negative battery cable, record radio station pre-sets.
7. Disconnect negative battery cable.
8. Remove crank arm assembly from wiper motor shaft (NOT TO BE REUSED).
9. To properly align motor, GENTLY place "new" crank arm on wiper motor shaft. Do not apply any downwards pressure.
IMPORTANT: Crank arm must rotate freely on motor shaft during next step. If the crank arm does not move freely, remove it and re-perform Step # 9.
10. Install NEW crank arm assembly on wiper motor shaft while maintaining a 4 - 6 mm gap between end of depressed park actuator arm and metal tab (Figure 3 & 4, Item 6). Proper positioning has been achieved if a 13/64 drill bit can be inserted through crank arm hole (Figure 2, Item #2) and into threaded motor housing hole.
IMPORTANT: Firmly hold crank arm in position to prevent wiper motor shaft from rotating when tightening retaining bolt.
11. Install crank arm retaining bolt and tighten to l4-l7N..(124-1501b.in.).
IMPORTANT: Before connecting linkage to ball stud, ensure that adequate lubricant is present (GMSPO 993037 or equivalent). When connecting wiper linkage to ball stud on crank arm, be sure that the linkage is centred on the ball portion of the stud and that it can rotate and pivot without restriction after the screws are tightened.
12. Reconnect wiper linkage to ball stud on crank arm assembly and tighten screws to 5 N.m (44 lb. in.).
13. Reconnect negative battery cable.
14. Turn ignition switch to "Accessory" position.
15. With a "DRY" windshield, turn wiper switch to "Off" position, and verify wipers park correctly.
16. Verify that all wiper functions (delay, low, high, wash, etc.) operate correctly.
17. Turn ignition switch to "Off".
18. Install wiper module assembly plastic cover.
19. Reset clock and radio pre-sets.
20. Install Campaign Identification Label.
CAMIPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought into the dealership for periodic servicing. Additional Campaign Identification Labels can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number GMP 91 when ordering.
Apply the "Campaign Identification Label" only on a clean, dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
* REPAIER PERFORMED PART FAILED PARTS LABOUR LABOUR COUNT PART NO. ALLOW CC-FC 0P HOURS ------------------------------ ----- -------- ----- ----- ------ ------ Install NEW Motor Crank Arm - 1 88880001 ** MA-96 V0008 0.3 Reinforcement Plate Previously Installed)
Install NEW Motor Crank Arm AND 1 88880001 ** MA-96 V0009 0.4 Reinforcement Kit
* For Campaign Administrative Allowance, add 0.1 hours to the "Labour Hours".
** The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% for the part needed to complete the repair.
Refer to the General Motors Claims Processing Manual for details on Product Campaign Claim Submission.
February 1997
Dear General Motors Customer:
General Motors of Canada Limited has decided that certain 1997 Chewolet Venture, Oldsmobile Silhouette and Pontiac Trans Sport model vehicles may exhibit a condition in which the windshield wiper motor park stop tab may bend. This condition may cause the windshield wiper blades to stop on the glass, rather than at the base of the windshield, when the switch is turned off.
To prevent the possibility of this condition occurring, your GM dealer will install a reinforcement kit and new wiper motor crank arm.
This service will be provided for you at no charge.
Please contact your GM dealer as soon as possible to arrange a service date. If you have already experienced this condition and had it repaired, your vehicle will still require an inspection and installation of a new wiper motor crank arm.
If parts are required, ask your dealer for details regarding their availability. If parts are not in stock, they can be ordered before scheduling your service date.
This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
Customer Support Department General Motors of Canada Limited
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
