Customer Satisfaction - Power Sliding Door Operation

THIS BULLETIN REVISES AND SUPPLEMENTS CAMPAIGN BULLETIN 99016 DATED APRIL, 1999. ADDITIONAL INFORMATION ABOUT SUBGROUPS "A" AND "B" IS INCLUDED AND STEP #12 OF THE SERVICE PROCEDURE IS REVISED.

FILE THIS SUPPLEMENT WITH CAMPAIGN BULLETIN 99016.

Important: 

General Motors has decided that certain 1998-99 U Vanmodel vehicles equipped with the power sliding door (RPO E58)may exhibit a condition in which the power sliding door may not operate properly and can exhibit the following conditions:

The door will operate properly in the manual mode.

To prevent the possibility of this condition occurring, dealers are to replace the power sliding door control module, adjust the cable tension, and clean the pad and plunger. On certain 1998 model U vans (regular wheelbase only), dealers will replace the power door lock detent switch.

Dealers will also inspect and, if necessary, adjust the power sliding door alignment, adjust the door striker, test the power sliding door for correct operation, and replace the sliding door front edge guard weatherstrip.

Involved are certain 1998 (regular wheel base only) and 1999 (regular and extended wheelbase) U van model vehicles equipped with the Gen II power sliding door (RPO E58)and built within the following VIN breakpoints:

Important: Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) prior to beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved.]

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

Important: An initial supply of modules and detent switches, equivalent to 50% of involved vehicles, required to complete this campaign will be pre-shipped to involved dealers of record. This pre-shipment will occur the week of April 27, 1999. Pre-shipped parts will be charged to dealer's open parts account.

Additional parts, if required, are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. An emergency requirement should be ordered on a CSO = Customer Special Order.

Customers will be notified of this campaign on their vehicles by General Motors (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).

All unsold new vehicles in dealers' possession and subject to this campaign MUST be held and inspected/repaired per the service procedure of this campaign bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

During the week of April 27, 1999, each dealer will be shipped a video tape, for use in this campaign. This video tape is being furnished at no charge. Additional video tapes, if required, may be purchased by contacting the Dealer Business Center (DBC) at 1-888-414-6322using telephone prompts 1-2 (Monday-Friday 8:00 am to 5:00 pm EST).

Important: If there are any questions regarding any portion of the following service procedure, please call the Technical Assistance Center (TAC) at 1-877-446-8227. Select the following prompts to have your call routed to the technical assistance engineer(s) most qualified to provide assistance:

Important: Refer to the special video tape provided for this campaign, and also to the booklet in the Certified-Plus Training (CPT) package for U Van Power Sliding Door, #58001.00-B.

Before proceeding with the campaign service procedure, perform the following inspections:

Clarification of Subgroups

Clean VIN breakpoints for subgroups "A" and "B" are not available. Assembly plant build sequence does not always match VIN sequence, and in this campaign, there is overlap in VINs (the ending VIN in subgroup A is higher than the beginning VIN in subgroup B).

A complete listing of all vehicles included in subgroup A is included with this supplement, and has been provided to the Dealer Business Center (DBC). Any vehicle not included in subgroup A is therefore included in subgroup B (any vehicle can only be in one subgroup). Any questions about which subgroup a vehicle belongs to should be directed to the DBC at 1-888-414-6322. [The listing of involved dealers is not included in this electronic version of the campaign. Dealers should confirm eligibility through GMVIS and also refer to this bulletin to see which Subgroup a particular VIN falls under.]

Service Procedure - Revised Step 12

Step 12 of the service procedure is revised (see below). Dealers are instructed to check the part number on the control module (located on the forward, outboard surface of the module) before replacing it. If the module in the vehicle is P/N 16639440, do not replace the module. Submit a campaign claim as indicated under labor operation V0312, excluding P/N 16639440.

12. Remove the quarter panel trim and reposition. Inspect the part number label on the controller module (label is located on the forward, outboard surface of the module).

Procedure for control module replacement (Subgroup A and B)

The following procedure for replacement of the control module:

1. Disconnect the negative battery cable.
2. Inspect the contact surfaces or the pad and plungers. Clean as necessary with a clean shop cloth and mineral spirits or denatured alcohol.
3. Remove the right center seat.
4. Remove the right rear seat.
5. Remove the cup holder from the right rear of the quarter trim panel.
6. Remove the upper seat belt cover and the bolt from the rear seat.
7. Remove the rear upper pillar trim panel.
8. Remove the front seat belt cover and the bolt.
9. Remove the front pillar trim panel.
10. Remove the lower front seat belt bolt and the cover.
11. Remove the lower rear seat belt bolt and the cover.
12. Remove and reposition the quarter panel trim.
13. Remove the controller. Refer to figure 2-2 on page 2-1 of the CPT booklet.
14. Disconnect all electrical connections from the controller.
15. Connect all electrical connections to the new controller.
16. Install the new controller to the power sliding door assembly.
17. From the rear of the vehicle, with the door fully open, inspect the power sliding door cable rear barrel nut at the end of the rear cable in the center track roller bracket for proper installation and orientation in the bracket retaining fingers. Position to correct orientation if required.
18. From inside the vehicle, at the rear of the door opening, with the door almost fully closed, inspect the power sliding door cable front barrel nut at the end of the front cable in the center track roller bracket for proper installation and orientation in the bracket retaining fingers. Position to correct orientation if required.
19. Connect the battery cable.
20. Verify the proper operation of the power door.
21. Inspect and if necessary, adjust the cable tension.

Important: The old push-in retainers in the quarter trim panel will be damaged from the removal process. To assure adequate retention of the trim panel, new retainers should be installed before re-installation of the trim panel.

22. Remove and discard the old push-in retainers from the quarter trim panel. Install new push-in retainers, P/N 10285935, to assure proper retention of the quarter panel trim.
23. Position and install the quarter panel trim.
24. Install the lower rear seat belt bolt and the cover.

Tighten
Tighten the bolt to 43 N·m (32 lb ft).

25. Install the lower front seat belt bolt and the cover.

Tighten
Tighten the bolt to 43 N·m (32 lb ft).

26. Install the front pillar trim panel.
27. Install the front seat belt bolt and the cover.

Tighten
Tighten the bolt to 43 N·m (32 lb ft).

28. Install the upper rear pillar trim panel.
29. Install the upper seat belt bolt and the cover.

Tighten
Tighten the bolt to 43 N·m (32 lb ft).

30. Install the cup holder.

Procedure for door lock detent switch replacement (Subgroup A only)

After completing the previous procedure, follow these steps if necessary:

1. Remove the sliding door inner handle.
2. Remove the sliding door inner trim panel.
3. Remove the sliding door water deflector.
4. Remove the sliding door lock assembly.
5. Remove the detent switch from the lock assembly.
6. Install the new sliding door lock detent switch assembly.
7. Install the sliding door lock assembly.
8. Adjust the lock barrel nut until the edge of the nut is between the center and the rear edge of the retaining clip.
9. Verify the correct operation of the door lock and of the inside and the outside door handles.
10. Install the sliding door water deflector.
11. Install the sliding door inner trim panel.
12. Install the sliding door inner handle.
13. Install the rear seat.
14. Install the center seat.

Procedure for door front guard/weatherstrip inspection/replacement (Subgroups A and B as required)

After completing one or both of the previous procedures, follow these steps:

1. Inspect the sliding door front guard/weatherstrip for proper installation and adhesion. If the guard is not properly installed and adhered and has been damaged, install a new guard, P/N 10295548, using the following procedure:

1.1.	Using a heat gun held about 150 mm (6 in) from the surface, heat the guard for about 30 seconds using a circular motion.

1.2.	Peel the guard from the door panel surface. If necessary, use a flat-bladed tool. Be careful not to damage the paint.

1.3.	Thoroughly clean the mounting surface of the door panel using a 50% isopropyl alcohol solution on a clean shop cloth.

1.4.	Make sure the door panel surface is at least 21°C (70°F).

1.5.	Peel about 8 cm (3 in) of the protective backing from the top of the new guard.

Do not touch the adhesive backing.

1.6.	Position the top of the guard to the top of the door edge.

1.7.	Starting at the top of the door, press the guard into place while continuing to remove the backing.

1.8.	Hand roll the sliding door guard to the body to ensure proper adhesion.

2. Install the GM Campaign Identification Label.

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. When installing the Campaign Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Campaign Identification Labels can be obtained from VISPAC Incorporated by calling 1-800-269-5100 (Monday-Friday, 8:00 am to 4:30 pm Eastern Standard Time). Ask for Item Number S-1015 when ordering.

Apply the "Campaign Identification Label" only on a clean, dry surface.

Submit a Product Campaign Claim with the information indicated below. Refer to the General Motors Corporation Claims Processing Manual for details on Product Campaign Claim Submission.

Dear <Division(s) Customer:

This notice is sent to inform you of a recall campaign that includes your vehicle.

General Motors has decided that the power sliding door on certain 1998-99 U Vans may not operate properly and can exhibit the following conditions:

The door will operate properly in the manual mode.

To prevent the possibility of these conditions occurring, your dealer will replace the power sliding door control module, inspect and if necessary, adjust the cable tension, and clean the pad and plunger. On certain 1998 model U Vans (regular wheel base only), dealers will replace the power door lock detent switch. Your dealer will also inspect and, if necessary, adjust the power sliding door alignment, adjust the door striker, test the power sliding door for correct operation, and replace the sliding door front edge guard/weatherstrip.This service will be performed for you at no charge .

Please contact your <<Division>> dealer as soon as possible to arrange a service date and to assure parts availability. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process, and repair your vehicle.

If you experience any trouble scheduling your vehicle or you have any questions regarding this recall action, please contact the appropriate Customer Assistance/Relations Center at the number listed below:

The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.

Your dealer will provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

<Division(s)>

General Motors Corporation

Enclosure