SPECIAL POLICY: ELECTRONIC COMPASS/SSE
MODELS AFFECTED: 1989 BONNEVILLE SSE
TO: ALL PONTIAC DEALERS
General Motors has determined that some 1989 Pontiac Bonneville SSE model vehicles may experience an electronic compass transistor failure in the compass power supply. This transistor failure will result in a blank compass display.
SPECIAL POLICY ADJUSTMENT
Should a failed electronic compass occur on the vehicles covered, General Motors will replace the instrument cluster (which contains the electronic compass).
This Special Policy covers both parts and labor to replace the electronic cluster for a period of three (3) years or 50,000 miles, whichever occurs first, from the date the vehicle was originally placed in service.
Replacement parts are to be obtained through authorized AC-Delco Service Centers following the procedure outlined in Service Bulletin 89-8-4A, dated February, 1989.
This "Special Policy Adjustment Bulletin" should be filed in the 3 Ring Binder furnished to the dealer by General Motors.
VEHICLES INVOLVED
Involved are 1989 Pontiac Bonneville SSE model vehicles produced within the following VIN breakpoints:
UP TO AND YEAR PLANT BEGINNING INCLUDING ---- ----- ---------- --------- 1989 Willow Run SOP KW275773
OWNER NOTIFICATION
Owners will be notified of this Special Policy on their vehicles by Pontiac Division (see copy of Owner Letter included with this bulletin).
PARTS INFORMATION
Parts required for this Special Policy are to be obtained through the AC-Delco Service Centers using the Instrument Cluster Exchange/Repair Program procedure described in Dealer Service Bulletin 89-8-4A, dated February, 1989.
Part numbers involved are shown in Figure 1.
IMPORTANT: Since this is an exchange program, dealers should schedule owners based on the availability of clusters. Promptly return removed clusters to the Service Centers. Failure to return clusters in the special reusable container with ACD-1078 Warranty Form completed within thirty (30) days of the date the exchange unit was shipped, can result in additional cost as described in Service Bulletin 89-8-4A. Such additional cost may become the responsibility of the dealer.
1989 BONNEVILLE MODELS ELECTROMECHANICAL INSTRUMENT CLUSTER
EXCHANGE UNIT/ OEM PART NUMBER APPLICATION ---------------- ------------ 25088840 or 16141062 U.S. - Gage - Compass - DIC 25088841 or 16141072 Canadian - Gage - Compass - DIC
NOTE: This Instrument Cluster is serviced exclusively by AC-Delco Service Centers. The exchange unit consists of the complete instrument cluster. Cluster part numbers 25088840, 25088841, 16141062, 16141072 will have compass part number 1614105-8.
SERVICE PROCEDURE
1. Set ignition at OFF or LOCK and disconnect negative battery cable before servicing.
2. Remove and install complete replacement cluster following procedure outlined in the 1989 Bonneville Service Manual, Section 8C.
NOTICE: When handling an electronic part which is sensitive to static electricity, observe the guidelines to reduce electrostatic charge buildup on your body and/or the electronic part as listed on page 8C-3 of the 1989 Bonneville Service Manual.
3. Reconnect negative battery cable.
4. Return removed instrument cluster in the reusable shipping container with ACD-1078 Warranty Form within 30 days to the AC-Delco Service Center from which it was obtained.
CLAIM INFORMATION
A separate repair order must be used for each vehicle.
Dealer should submit warranty claims for credit in their normal manner when they perform the service as follows:
FAILURE LABOR LABOR SUBLET* OPERATION CODE OPERATION HOURS ITEMS --------- ---- --------- ----- ----- Install Exchange Instrument Cluster 92 T3252 .4 $3.00
* Allowance for shipping charge for return of exchange cluster.
FAILURE CODE 92 MUST BE USED WITH THIS LABOR OPERATION.
Dealers will be credited via Warranty Document or Terminal Transmission, whichever is their normal method of submission for payment. Claim must contain all information required and should list the labor operation as outlined.
Some 1989 Pontiac Bonneville SSE owners may experience an electronic compass failure in which the display may go blank after some period of use. This condition may happen after the twelve (12) month/12,000 mile portion of the warranty period.
Pontiac regrets this problem, and in the interest of customer satisfaction, has adopted the following Special Policy:
Should an electronic compass failure occur, Pontiac will replace the instrument cluster (which contains the electronic compass). This service will be performed by your Pontiac dealer at no charge to you.
This Special Policy covers both parts and labor for three (3) years or 50,000 miles, whichever occurs first, from the date the vehicle was originally placed in service.
We suggest you keep this letter and place it in the glove compartment along with the Warranty Booklet.
In the event you experience an electronic compass failure, contact your Pontiac dealer to arrange a service date. Be prepared to advise your dealer of your exact odometer mileage. Service will be performed using an exchange instrument cluster. The exchanged instrument cluster may be a remanufactured instrument cluster that has been repaired and tested to meet new instrument cluster standards.
We regret any inconvenience that you may experience; however, we are taking this action in the interest of your continued satisfaction with our product.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
