CAMPAIGN:DECELERATION STALL
Subject: EMISSION CAMPAIGN 95-C-11 DECELERATION STALLS
Models Affected: 1995 PONTIAC BONNEVILLES EQUIPPED WITH 3.8L ENGINE (RPO L36, VIN, K)
TO: ALL PONTIAC DEALERS
CONDITION
General Motors has determined that certain 1995 Pontiac Bonneville model vehicles equipped with a 3800 Series II engine (L36) may have a deceleration stall under limited conditions. This could result in a loss of power steering assist, generator and power braking assist.
To prevent this condition from occurring, dealers are to replace the suspect MEM-CAL of the Powertrain Control Module (PCM) with a MEM-CAL of an improved design.
VEHICLES INVOLVED
Involved are certain 1995 Pontiac Bonneville model vehicles equipped with a 3800 Series II engine (RPO L36, VIN K) within the following VIN breakpoints:
UP TO AND YEAR MODEL PLANT BEGINNING INCLUDING -------------------------------------------------------------- 1995 Bonneville Orion S4200007 S4213735
NOTICE: Vehicles within this range, which our records indicate have had the MEM-CAL replaced with the new part numbers, have been deleted from the Vehicles Involved Listings.
Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, owner name and address, and are furnished to involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
PARTS INFORMATION
A preshipment of parts will be sent to involved dealers the week of December 19, 1994. Preshipment will equal parts for 30% of the number of vehicles to be repaired. Preshipment parts will be charged to the dealers' open parts account.
Additional parts required to complete this campaign are to be ordered from General Motors Service Parts Operations (GMSPO). To ensure these parts are obtained as soon as possible, they should be ordered from GMSPO on a "C.I.O." order with no special instruction code, but on an advise code (2).
MEM-CAL New Old Part MEM-CAL MEM-CAL Number Axle Ratio B/C I/D I.D. -------------------------------------------------------- 16215799 F17 (2.84) BNUW 5714 9674/8764 16215814 FW2 (3.06) BNWB 5764 9664/8764
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicle by Pontiac Division (see copy of owner letter included with this bulletin).
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the Service Procedure of this campaign bulletin before owners take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Owners of vehicles recently sold from your new vehicle inventory with no owner information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owner letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or it is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
SERVICE PROCEDURE
1. With ignition in the "OFF" position, open hood and disconnect negative battery cable.
2. Remove instrument panel right sound insulator..
3. Pull bottom of PCM (Powertrain Control Module) away from mounting bracket and remove PCM from bracket.
4. Remove harness connectors from PCM.
5. Remove PCM from vehicle.
6. Remove MEM-CAL access cover.
7. Remove MEM-CAL by using thumb and first finger. Gently squeeze each end of the blue calibrator unit.
8. Install new MEM-CAL in PCM.
9. Install MEM-CAL access cover.
10. Install connectors to PCM.
11. Install PCM into mounting bracket.
12. Install instrument panel right sound insulator.
13. Install negative battery cable.
14. Perform on-board diagnostic system check.
15. If DTC P0325, P1361, P1350, or P1623 occurs or if the MIL (Service Engine Soon) light is "ON" constantly with no DTC's the engine MEM-CAL is not fully seated or is defective.
16. Install Campaign Identification Label.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle modified in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number, the five digit dealer code of the dealer performing the campaign service, and the date the vehicle was campaigned. This information may be inserted with a typewriter or ballpoint pen. Install the label only on a clean, dry surface of the radiator baffle where it is readily visible. (Additional campaign labels are available on stationery order as Form 7201-709.)
CLAIM INFORMATION
A separate repair order must be used for each vehicle. A completed warranty claim is to be kept as a permanent record of completion.
DEALERS SHOULD SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS:
*Other Failure Labor Labor Labor Operation Code Operation Hours Hours ----------------------------------------------------------------- Replace MEM-CAL 96 V9400 0.6 0.1
* In addition, dealerships will receive 0.1 hours credit for dealer administrative services associated with this campaign. The 0.1 hours allowance is to be entered in the "Other Labor Hours" field with each campaign repair listed for credit. This entry will not require authorization.
FAILURE CODE 96 MUST BE USED WITH THE LABOR OPERATION.
The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net Price plus 40% dealer handling allowance.
Dealers will be credited via Warranty Document or Terminal Transmission, whichever is their normal method of submission for payment. Claim must contain all information required and should list the labor operation as outlined.
RECORDING COMPLETION
Repairs submitted for vehicles not involved in the campaign will not be paid.
Campaign completion will be recorded from "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS." Owners are being asked to present the owner reply card for identification to their dealer at the time they bring in their vehicle to have the campaign performed.
Dear Pontiac Owner:
This notice is sent to inform you that Pontiac Division is conducting a Customer Satisfaction recall campaign involving an emission component, that includes your vehicle.
REASON FOR RECALL
General Motors has determined that certain 1995 Pontiac Bonneville model vehicles equipped with a 3800 Series II engine may have a deceleration stall under certain specific conditions. This could result in loss of power steering assist, generator and power braking assist.
WHAT WE WILL DO
To prevent the possibility of this condition occurring, a component inside the Powertrain Control Module on your vehicle will be replaced with an improved design.
This service will be performed for you at no charge.
WHAT YOU SHOULD DO
Please contact your Pontiac dealer as soon as possible to arrange a service date.
Instructions for providing this service have been sent to your Pontiac Dealer and parts are available. Please ask your dealer if you wish to know how much time your dealer will need to schedule and process your vehicle.
The enclosed Campaign Owner Reply Card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage-paid Owner Reply Card and returning it to us. Should your dealer not schedule a service date within a reasonable time, you should contact the Pontiac Customer Assistance Center by calling 1-800-762-2737. The customer Assistance Center will assist you and the dealer in getting your vehicle serviced.
EMISSION WARRANTY
To ensure your full protection under the emission warranty made applicable to your vehicle by Federal Law, and your right to participate in future recalls, it is recommended that you complete its service as soon as possible. Failure to do so could legally be determined to be lack of proper maintenance of your vehicle. Also, your vehicle may fail a state or local emission inspection test if the recall work is not accomplished.
Should your dealer find that your emission system has been intentionally disabled, you will be asked if you wish the system to be restored so that it will function as designed. The cost of such restoration will be your responsibility.
IMPORTANT MESSAGE FOR CALIFORNIA RESIDENTS
The California Air Resources Board (CARB) requires that vehicle emission campaigns be completed prior to California registration renewal. Uncorrected emission recall campaigns will result in the inability to renew your California vehicle registration.
At the time of emission campaign completion, your California dealer will issue a "Campaign Certificate of Completion." Keep this certificate and, if required, present it to the Department of Motor Vehicles when renewing your California registration as proof of campaign completion.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
PONTIAC DIVISION General Motors Corporation
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
