CAMPAIGN: INCORRECT SECURITY LUG NUT KEY. Pontiac Firebird 1995

Subject: PRODUCT CAMPAIGN 95-C42 INCORRECT SECURITY LUG NUT KEY

Models Affected: 1995 PONTIAC FIREBIRD WITH OPTIONAL ALUMINUM WHEEL (RPO N96)

TO: ALL DEALERS

DEFECT INVOLVED

General Motors has decided that certain 1995 Pontiac Firebird model vehicles equipped with optional aluminum wheels (RPO N96) have an incorrect locking wheel lug nut key. If a wheel had to be removed from one of these vehicles, the lug nut key supplied for the locking wheel lug nut may not fit the nut and the wheel could not be removed.

To correct this condition, the correct locking wheel lug nut key socket will be sent to all owners of record. To reduce owner inconvenience, owners will be provided instructions to allow them to correct this condition themselves.

VEHICLES INVOLVED

Involved are certain 1995 Pontiac Firebird model vehicles built within the following VIN breakpoints:

Up To And Year Model Plant Beginning Including ---------------------------------------------------------- 1995 Firebird Ste. Therese S2235821 S2237989

Not all vehicles with aluminum wheels within this range are affected. Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.

These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

PARTS INFORMATION

A new locking wheel lug nut key required for each vehicle involved will be mailed to owners of record and involved dealers by Pontiac Division on a no charge basis.

If additional locking wheel lug nut keys are required, they may be obtained by providing the involved vehicles VIN when contacting 810-857-6038. Part Quantity Description Number Per Vehicle ------------------------------------------------------------ Key, Locking Wheel Lug Nut 10223034 1

OWNER NOTIFICATION

Owners will be notified of this campaign on their vehicles by Pontiac Division (see copy of owner letter included with this bulletin). Owner notification will also contain a new locking wheel lug nut key.

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the Service Procedure of this campaign bulletin before owners take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Owners of vehicles recently sold from your new vehicle inventory with no owner information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owners letter accompanying this bulletin along with the NEW locking wheel lug nut key. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or it is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

SERVICE PROCEDURE

1. Replace locking wheel lug nut key (usually found in glove box or console) with the new key.

2. Install Campaign Identification Label.

CAMPAIGN IDENTIFICATION LABEL

Each label provides space to print the campaign number and the five digit dealer code of the dealership performing the campaign. Insert this information with a typewriter or a ball point pen. When installing label, clean and dry the surface of the radiator support tie bar and apply the campaign label where it is readily visible when the hood is raised. Be sure to apply the clear protective plastic cover over the label.

Additional GM Campaign Identification Labels (Item Number S-1015) are available at no cost from Vispac, Inc., 35000 Industrial Road, Livonia, MI 48150, 1-800-269- 51 00 (Monday - Friday 8:00 AM to 4:30 PM Est.).

CLAIM INFORMATION

A separate repair order must be used for each vehicle. A completed warranty claim is to be kept as a permanent record of completion.

DEALERS SHOULD SUBMIT WARRANTY CLAIMS FOR CREDIT IN THEIR NORMAL MANNER WHEN THEY PERFORM THE SERVICE AS FOLLOWS:

Failure Labor Labor Operation Code Operation Hours ----------------------------------------------------------------------- Replace Locking Wheel Lug Nut Key 96 V9660 *0.2

* ADD: For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours". This entry will not require authorization.

FAILURE CODE 96 MUST BE USED WITH THE LABOR OPERATION.

Dealers will be credited via Warranty Document or Terminal Transmission, whichever is their normal method of submission for payment. Claim must contain all information required and should list the labor operation as outlined.

RECORDING COMPLETION

Repairs submitted for vehicles not involved in the campaign will not be paid.

Campaign completion will be recorded from "PROPERLY COMPLETED AND PAID WARRANTY CLAIMS." Owners are being asked to present the owner reply card for identification to their dealer at the time they bring in their vehicle to have the campaign performed.

Dear Pontiac Firebird Owner:

This notice is sent to inform you that Pontiac Division is conducting a recall campaign that includes your vehicle.

REASON FOR THIS RECALL

General Motors has decided that certain 1995 Pontiac Firebird model vehicles equipped with optional aluminum wheels have an incorrect locking wheel lug nut key. If a wheel had to be removed from one of these vehicles, the lug nut key socket supplied for the locking wheel lug nut may not fit the nut and the wheel could not be removed.

WHAT WE WILL DO

To reduce your inconvenience, we are enclosing a new locking wheel lug nut key.

WHAT YOU SHOULD DO

Replace the locking wheel lug nut key that is located in your glove box with the new locking wheel lug nut key enclosed with this letter. Please let us know that you have placed the new locking wheel lug nut key in your glove box by completing the enclosed postage-paid Owner Reply Card and returning it to us. This assists us in assuring that all affected vehicles have been corrected. If you have sold or traded your vehicle, please let us know by completing the postage-paid Owner Reply Card and returning it to us.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

PONTIAC DIVISION General Motors Corporation

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.