Incorrect Firebird Emblem On Rear Applique

General Motors has decided that certain 1999 Pontiac Trans Am model vehicles equipped with the 30th Anniversary Edition package (RPO Z4C) may have been built with an incorrect Firebird emblem on the rear center filler panel.

To correct this condition, dealers are to inspect for the incorrect emblem and if the customer agrees, replace the filler panel.

CUSTOMERS ARE TO BE OFFERED THE CHOICE OF WHETHER OR NOT TO HAVE THE EMBLEM CORRECTED ON THEIR VEHICLE. IF A VEHICLE OWNER DECIDES TO KEEP THE INCORRECT EMBLEM, THE OWNER SHOULD SIGN THE REPAIR ORDER WITH A NOTATION INDICATING THAT THE CUSTOMER WANTS TO KEEP THE INCORRECT EMBLEM ON THE VEHICLE.

Involved are certain 1999 Pontiac Trans Am model vehicles equipped with the 30th Anniversary Edition package (RPO Z4C) and built within the following VIN breakpoints:

Important: Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) prior to beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved.]

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered as CSO = Customer Special Order.

Important: Due to the small number of vehicles involved and due to limited initial parts availability, dealers are encouraged NOT to order campaign parts for use as shelf stock. Parts should only be ordered when inspection determines that it is necessary to replace the rear center filler panel.

Customers will be notified of this campaign on their vehicles by General Motors (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).

All unsold new vehicles in dealers' possession and subject to this campaign MUST be held and inspected/repaired per the service procedure of this campaign bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

1. Inspect rear applique for incorrect emblem. See illustration.

•	If the emblem is incorrect, verify that the vehicle owner wants to have the correction made, and proceed to step #2 and replace the rear center filler panel.

•	If the emblem is correct, proceed to step #18 and apply the campaign identification label.

2. Remove spare tire trim cover.
3. Remove wing nut and remove spare tire.
4. Reposition rear compartment trim away from rear end panel.
5. Remove five (5) plastic fasteners from left tail lamp. Remove left tail lamp.
6. Disconnect bulb sockets.
7. Remove five (5) plastic fasteners from right tail lamp.
8. Remove right tail lamp and remove center filler panel from the vehicle.
9. Position new filler panel to the vehicle and install right tail lamp.
10. Install five (5) plastic fasteners and hand tighten.
11. Connect bulb sockets to the left tail lamp and install tail lamp.
12. Install five (5) plastic fasteners and hand tighten.
13. Reposition rear compartment trim to rear end panel.
14. Install spare tire and hand tighten wing nut.
15. Install spare tire trim cover.
16. Close rear compartment.
17. Verify rear lamp operation.
18. Install the GM Campaign Identification Label.

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. When installing the Campaign Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Campaign Identification Labels can be obtained from Dealer Support Materials by calling 1-888-414-6322 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number S-1015 when ordering.

Apply the "Campaign Identification Label" only on a clean, dry surface.

Submit a Product Campaign Claim with the information indicated below.

If a customer chooses to keep the incorrect emblem on their vehicle, submit a claim for labor operation V0330, inspect only.

Refer to the General Motors Corporation Claims Processing Manual for details on Product Campaign Claim Submission.

Dear Pontiac Customer:

This notice is sent to inform you of a recall campaign that includes your vehicle.

General Motors has decided that certain 1999 Pontiac Trans  Am model vehicles equipped with the 30th Anniversary Edition package may have been built with an incorrect Firebird emblem on the rear center filler panel.

To correct this condition, your dealer will inspect for the incorrect emblem and if you agree, replace the filler panel. This service will be performed for you at no charge .

If you decide that you want to keep the incorrect emblem on your vehicle, you will be asked to sign a notation on the repair order indicating that you want to keep the incorrect emblem on your vehicle.

Please contact your Pontiac dealer as soon as possible to arrange a service date. Parts are available and instructions for making this correction have been sent to your dealer. Your Pontiac dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the Pontiac Customer Assistance Center at 1-800-762-2737. Deaf, hearing impaired or speech impaired call 1-800-833-7668 (Utilizes Telecommunication Devices for the Deaf/Text Telephones TDD/TTY).

The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.

Your dealer will provide you with shuttle service or some other form of courtesy transportation, if required, while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

Pontiac-GMC Division

General Motors Corporation

Enclosure