TIRE COMPANY WARRANTY ASSIST. PROGRAMS FOR GM DEALERS
In response to dealer requests, all tire manufacturers which supply tires to GM have developed warranty assistance programs which enable the dealer to handle his own customer tire problems in the dealership without entering into any type of sales or service agreement with the manufacturers. Most of these programs were first announced in November, 1979. All have since been updated, including many new telephone numbers, and are republished here for GM dealer use.
Basically, these programs allow a dealer to obtain a replacement tire directly from the tire manufacturer without the involvement of the local tire outlet. This is especially valuable when a particular tire size is un- available locally, or when the tire manufacturer's outlet is inconveniently located. Of course, current procedures covering tire adjustments through local tire outlets continue as in the past.
Attached are revised individual program instructions provided by the tire manufacturers. Since each program varies slightly in content, it is suggested that reference be made to the appropriate instructions whenever assistance is required.
We urge you to take advantage of these programs where necessary to ensure a high level of customer satisfaction in connection with the handling of tire warranty adjustments.
The Firestone Tire & Rubber Company maintains a "G. M. Tire Dealer Assistance" program specifically to help new car dealers obtain replacement tires. As in the past, tire adjustments should still be handled through the nearest Firestone dealer or store. If, however, a tire is not available from a Firestone dealer or store located within a reasonable distance from your dealership, the following procedure may be used to assist you in obtaining the replacement tire.
1. You may call Firestone station-to-station collect at 216-362-5520. A recorder-message unit operates when the staff is not available and, if you leave a message, your call will be returned as soon as possible.
2. All calls will be answered "G. M. Tire Dealer Assistance" and we strongly recommend this number be used by only G. M. dealers and not be given to retail customers.
3. While on the phone, the Firestone Consumer Affairs caseworker will take the following information:
A) Dealer name, address and telephone number B) Customer name, address, vehicle identification, tire size and type required
4. The caseworker will search for a nearby Firestone dealer or store which has the needed tire and advise the G. M. dealer that the customer can be handled at the Firestone location or a replacement tire is available for the G. M. dealer to pick up.
5. If a Firestone dealer or store is not located within a reasonable distance of the G. M. dealership, arrangements will be made to have a tire shipped directly to the G. M. dealer. The direct shipment arrangements can be made with the caseworker handling the telephone call.
This program has worked exceptionally well over the years and we urge you to use it in order to provide our customers with the type of service they expect from G. M. and Firestone.
BF GOODRICH TIRE WARRANTY PROGRAM FOR GENERAL MOTORS DEALERS
Your nearest BFGoodrich franchised dealer or company-owned Tire Center is authorized to provide warranty service for BFGoodrich brand tires.
For assistance in areas where BF Goodrich is not represented, a special program is provided for General Motors dealers to handle the BF Goodrich warranty.
GM dealers may call collect the nearest BF Goodrich Product Service & Customer Relations Department. See next page for telephone number of the nearest location.
BF Goodrich will help to locate a retailer who can provide the needed service. If no local BF Goodrich retailer is available, the GM dealer can provide warranty service for the owner.
The BF Goodrich Customer Relations Manager will ascertain if the warranty applies. Key information needed includes the tire size and name, description of tire condition, remaining tread depth, vehicle identification and delivery date, and customer name and address.
If the warranty applies, BF Goodrich will arrange for prepaid shipment of replacement tire(s) to the GM dealer.
BF Goodrich will immediately mail instructions for completing the adjustment and necessary paperwork.
BF Goodrich will invoice the GM dealer for the tire(s) at time of shipment. However, BF Goodrich allows 30 days for return of tire(s) to a designated location (freight collect) for review of the warranty claim. BF Goodrich will inspect the tire(s) and issue credit against the original invoice.
After receiving the tire(s), the GM dealer can contact the owner and replace tire(s) per BFGoodrich's warranty. The claim form is completed and signed by the owner at the time of tire replacement.
BF GOODRICH PRODUCT SERVICE & CUSTOMER RELATIONS DEPARTMENT LOCATIONS
ADDRESS TELEPHONE
1. THE BF GOODRICH COMPANY (201) 225-3650 RARITAN PLAZA II RARITAN CENTER EDISON, NEW JERSEY 08837
2. THE BF GOODRICH COMPANY (215) 638-3000 3433 MARSHALL LANE BENSALEM, PENNSYLVANIA 19020
3. THE BF GOODRICH COMPANY (216) 723-3661 775 WEST SMITH ROAD MEDINA, OHIO 44256
4. THE BF GOODRICH COMPANY (205) 854-1150 3400 PINSON VALLEY PARKWAY BIRMINGHAM, ALABAMA 35217
5. THE BF GOODRICH COMPANY (214) 630-5601 2170 FRENCH SETTLEMENT ROAD DALLAS, TEXAS 75212
6. THE BF GOODRICH COMPANY (312) 455-6600 10701 WEST BELMONT AVENUE FRANKLIN PARK, ILLINOIS 60131
7. THE BF GOODRICH COMPANY (913) 621-4400 830 KINDELBERGER ROAD KANSAS CITY, KANSAS 66115
8. THE BF GOODRICH COMPANY (213) 726-6600 3525 SOUTH GARFIELD AVENUE LOS ANGELES, CALIFORNIA 90040
9. THE BF GOODRICH COMPANY (702) 786-3530 345 PARR CIRCLE PARR RENO INDUSTRIAL PARK RENO, NEVADA 89512
The General Tire & Rubber Companv is pleased to announce a program designed specifically for new car dealers to obtain replacement tires. As in the past, most tire adjustments are handled through the nearest General Tire Dealer or Store. However, if a General Tire Dealer or Store is not convenient, the following procedure may be used as an alternative to obtain a replacement tire:
1) Call collect to General's nearest District Office as shown on the back of this page. Ask for the District Manager.
2) While on the phone, you will be asked for tire size and type, vehicle information, reason for replacement, etc. To complete the transaction you will be required to fill out a tire adjustment claim. Adjustment claim form (s) should be requested from the District office.
3) The tire will be shipped direct to your dealership, usuallv within two (2) days.
4) The old tire must be returned collect to General Tire within sixty (60) days to receive credit.
5) For tire adjustments, you will be credited for mounting and balancing per the schedule below:
Radial Passenger a) Free Replacement period - $7.50 b) Pro-rated Adjustment - $5.00
Bias and Bias Belted a) Free Replacement period - $5.00 b) Pro-rated Adjustment - $3.00
Tires needed for non-adiustment replacement (transportation claims, road hazards, etc.) may also be purchased through this propram.
Subject: Goodyear Replacement Tires & Warrant Assistance
1. To obtain Goodyear replacement or warranty tires, first contact the nearest Goodyear Service Store or dealership listed in the Yellow Pages of the telephone directory.
2. If additional assistance is required, call the Goodyear District Office nearest your dealership. See list on reverse side.
3. The Goodyear District Office may recommend that GM Dealers consider establishing themselves as Goodyear Associate Tire Dealers. This does not require the signing of any franchise agreement and does not require the carrying of a tire inventory. It does allow the GM Dealer to directly obtain Goodyear replacement tires from the supplying outlet.
The associate program simply means that an account name and number will be established for your dealership after a routine credit check is completed.
This will permit:
a. The handling of the tire warranty claims directly with customers. Proper training and literature, including claim forms, will be provided.
b. Receiving of direct shipments of tires up to the value of your credit limit.
c. An allowance for handling approved adjustment claims.
d. The establishing of payment terms with the particular Goodyear supply point.
Additional information concerning the Goodyear Associate Dealer Program is available through your Goodyear District Office.
Akron, OH (216) 796-4520
Albany, NY (518) 463-4184
Atlanta, GA (404) 231-8362
Baltimore, MD (301) 247-0900
Birmingham, AL (205) 322-0521
(Boston) Marlboro, MA (617) 481-0066
(Buffalo) Depew, NY (716) 681-8940
Charlotte, NC (704) 588-0500
(Chicago) Elk Grove Village, IL (312) 640-5100
(Cincinnati) Sharonville, OH (513) 769-4300
Columbus, OH (614) 888-1578
Dallas, TX (214) 637-9207
Denver, CO (303) 399-1780
Des Moines, IA (515) 265-5341
(Detroit) Howell, MI (517) 546-4236
Fargo, ND (701) 293-0809
Houston, TX (713) 672-9481
Jacksonville, FL (904) 354-1471
Knoxville, TN (615) 984-6220
Los Angeles, CA (213) 725-4050
Memphis, TN (901) 948-3491
Miami, FL (305) 592-5865
(Minneapolis) St. Louis Pk., MN (612) 927-7381
New Brunswick, NJ (201) 745-6533
(New Orleans) Jefferson, LA (504) 835-4757
(New York) Franklin Square, NY (516) 488-1880
Oklahoma City, OK (405) 943-8377
Omaha, NE (402) 330-2360
Philadelphia, PA (215) 5214000
Phoenix, AZ (602) 272-5631
Pittsburgh, PA (412) 922-2836
Portland, OR (503) 226-2951
(Richmond) Colonial Hts., VA (804) 526-4950
Sacramento, CA (916) 922-9855
N. Salt Lake City, UT (801) 292-4401
San Antonio, TX (512) 333-1217
(Seattle) Kent, WA (206) 872-8164
Spokane, WA (509) 924-7711
St. Louis, MO (314) 429-8700
Syracuse, NY (315) 451-6100
Topeka, KS (913) 295-7293
CANADIAN DISTRICT OFFICES
Maritimes & Newfoundland Moncton, New Brunswick E1C8M7 (506) 855-1300
Quebec-St. Lau rent, PQ H4S1H9 (514) 334-1112
Ontario, Toronto, M8Z5E1 (416) 255-1355
Manitoba, Winnipeg, R3H0C5 (204) 772-0391
Saskatchewan, Saskatoon, S7K3L6 (306) 242-0281
Alberta, Edmonton, T5J2L8 (403) 455-7191
B C, Vancouver, V6B4B5 (604) 255-2442
MICHELIN TIRE CORPORATION
CAR DEALERS EMERGENCY REPLACEMENT PROGRAM
In most cases, replacement tires can be readily obtained from your local authorized Michelin Dealer. In case additional assistance is needed, it can be provided under the Emergency Replacement Program.
Here's What To Do:
1) If you have not been able to obtain a tire from a local Michelin Dealer, locate your Regional Michelin Tire Distribution Center on the map on the reverse side of this page, and call the Michelin Customer Service Supervisor at the listed number.
2) The Customer Service Supervisor will assist you in locating a Michelin Dealer who can provide the replacement tire. If necessary, the Supervisor will arrange to have a tire shipped to the Dealer, for delivery to you, or, if required, have the tire shipped to you directly, in which case you will be billed by the local Michelin Dealer. Warranty claims can be handled immediately, through the Michelin Dealer.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
