Various Radio/CD Player Concerns (Replace Radio)
| Subject: | Various Radio/CD Player Concerns (Replace Radio) |
| Models: | 2005 Saturn Relay with CD Player MP3 Radio (RPO US8) or CD Changer MP3 Radio (RPO US9) |
| Attention: | Fixed Operations Manager and Technician |
This bulletin is being updated with new Parts and Claim Information for a new exchange program. Please discard Corporate Bulletin Number 05-08-44-006 (Section 08 -- Body & Accessories).
Condition
Some customers may comment about one or more of the following conditions:
| • | No audio after ignition cycle. |
| • | Radio presets change and audio is lost after 2-3 seconds. |
| • | Radio always returns to FM1 after CD is ejected instead of previous selected band. |
| • | CD will not play above a certain track number. |
| • | CD changer reads "CD Full" when it is not. |
| • | CD eject button sticks. (Refer to Corporate Bulletin Number 04-08-44-022.) |
Some of these conditions may be intermittent and reset after the ignition is cycled.
Cause
These conditions may be caused by a software anomaly in the radio.
Correction
Important: The new radio must be set up for the option configuration of the vehicle. If the radio setup is not performed, the digital radio receiver, vehicle communication interface module (VCIM), disc player, video display, and the steering wheel controls may not work properly. The radio may display a calibrate message.
Replace the radio with an exchange unit. Refer to the "Radio Replacement" procedure in the Entertainment sub-section of Service Information (SI Document ID# 1527234).
Parts Information
Part Number | Description |
|---|---|
15286297 | RADIO ASM-AM/FM STEREO & CLK & AUDIO DISC PLYR (6 DISC) & MP3 (US9) |
15286298 | RADIO ASM-AM/FM STEREO & CLK & AUDIO DISC PLYR & MP3 (US8) |
These radios are a part of an exchange program; please refer to Exchange Program - Saturn Relay Radio Receiver Ordering Process (Corporate Bulletin Number 05-08-44-007).
Important: (U.S. Retailers) The radio will be shipped to the facility free of charge. You will not be invoiced for the receiver. Therefore, the receiver is not to be sold to the Customer Service Order (CSO).
U.S. Retailers: Radio exchange units can be obtained from Specmo Enterprises in Madison Heights, Michigan. You can contact Specmo at (248) 307-2570 or (800) 545-7910. Specmo Enterprises is the only Authorized Electronic Service Center that stocks these exchange radios.
Canadian Retailers: Radio exchange units to be obtained from an authorized ACDelco Radio Centre.
Claim Information
To receive credit for this repair during the warranty coverage period, submit a claim through the Saturn Dealer System for R0760 (Radio Receiver - Remove, Repair and Replace).
Case Type | Description | Labor Operation Code | Labor Hrs. | Admin.* Hrs. | Net Item** Amount | Net Item Code |
|---|---|---|---|---|---|---|
VW | Radio Receiver - Remove, Repair and Replace | R0760 | Refer to applicable Electronic Labor Time Guide | 0.2 | $20.00 | M |
* Radio Exchange Program Administrative Allowance
** Radio Exchange Program Part Allowance
