ELECTRONIC INSTR. CLUSTER EXCHANGE/REPAIR PROGRAM
MODELS AFFECTED: 1990 SKYLARK, CENTURY, REGAL, LESABRE, ELECTRA/PARK AVENUE, RIVIERA, REATTA
The subject program provides an Exchange/Repair program for instrument clusters used on the above listed models at a cost substantially below new replacement parts. See pages with illustrations for part numbers and applications.
Exchange units are obtained by telephoning one of the authorized AC Delco Service centers listed in this bulletin. If your local center does not have a unit available for pre-exchange, call other centers listed. All centers are authorized to ship to any Buick dealer. Units are shipped with memo billings, via next day UPS, within 24 hours of the request. The memo billings are cancelled when the inoperative instrument cluster is received by the service center from which it was obtained.
Timely return of units for repair:
Return of units for repair in cases of pre-exchange is critical to the success of the exchange program. When dealers do not imediately return clusters, it results in local parts shortages. Technical Service could arrange to direct bill dealers who are delinquent with the return of clusters.
Please adhere to the following procedure when a vehicle requires dealer service for an inoperative instrument cluster:
1. Follow the diagnostics procedure in the Service Manual precisely and completely. Many conditions perceived by the observer to be in the instrument cluster are actually conditions with remote sensors and connectors. Proper diagnostics will identify the source of the condition and avoid unnecessary removal and shipping of functional assemblies to service centers.
2. When the diagnostics are complete and the condition is determined to be the instrument cluster, determine which exchange is required by matching the unit to the cluster illustrations on the attached pages. If the odometer is part of the exchange unit, tell the service center the mileage to which the cluster should be set.
3. Upon receiving the exchange unit from the service center, take it to the vehicle still packed in the reusable shipping container. The container protects it from damage due to static electricity. Use care in handling the exchange unit and the inoperative cluster. Hands must be free of dirt and grease. Avoid touching electronic components, as electrostatic discharge can degrade performance or cause failure.
4. Remove the inoperative instrument cluster and replace it with the exchange unit.
5. Include a description of the instrument cluster condition in the "Nature of Problem" area of the ACD-1078 form. Pack the inoperative instrument cluster in the reusable shipping container, together with five (5) copies of the completed ACD-1078 warranty form.
6. Enclosed in the reusable container is an addressed shipping label. Attach this label to the outside of the box and ship immediately to the service center from which you obtained the exchange unit. The dealer copy of the ACD-1078 warranty form will be returned and the memo billing cancelled upon receipt of the inoperative instrument cluster at the service center.
7. Failure to return the inoperative instrument cluster in the special reusable container, can result in a container replacement fee. Failure to return the ACD-1078 warranty form or the inoperative instrument cluster to the service center within 30 days of the date the exchange unit was shipped, can result in a repair fee or an instrument cluster replacement fee.
Authorized AC-Delco Instrument Cluster Exchange/Repair Centers:
ALABAMA ARIZONA
Rickwood Radio Mobil Jimmys Radio-TV Corp. 1283 Azalea Rd. 7882 E. Grey Mobile, AL 36603 Scottsdale, AZ 85260 (205)661-8692 (602)948-5717 National: 1-800-334-7065 National: 1-800-528-2056
CALIFORNIA CALIFORNIA
Auto Electric Radio Speed-O-Tach. Inc. 1841 W. Commonwealth 2198 N. Main Fullerton, CA 92633 Walnut Creek, CA 94596 714-871-7357 (415)435-2040 In State: 1-800-321-6970 In-State: 1-800-442-4491 Out State: 1-800-321-6969
COLORADO FLORIDA
Downtown Radio Techni-Car Inc. 2525 West Sixth Ave. 5688 West Crenshaw Denver, CO 80204 Tampa, FL 33634 (303)573-6288 (813)884-0022 National: 1-800-525-3539 In State: 1-800-662-0022 Out State: 1-800-822-0022
GEORGIA ILLINOIS
Speedometer Serv. Co. D & B Auto Radio Inc. 8471 Roswell Rd. 2140 Corporate Dr. Atlanta, GA 30350 Addison, IL 60101 (404)998-1666 (708)916-8787 In State: 1-800-332-1827 National: 1-800-323-4813 Out State: 1-800-241-2385
MARYLAND MASSACHUSETTS
Caton Radio Inc. Modern Radio of New England 6328 Baltimore Nt. Pk. 34 Broadway Catonsville, MD 21228 Wakefield, MA 01880 (301)747-8667 (617)246-2052 National: 1-800-443-6709 Out State: 1-800-848-4001
MICHIGAN MINNESOTA
Specmo Enterprises Auto Sound Entronix 3890 W. 11 Mile Rd. 9600 54th Ave. North Berkley, MI 48072 Minneapolis, MN 55442 313-399-7778 (612)559-9654 In State: 1-800-545-7910 National: 1-800-328-0795 Out State: 1-800-545-7911 EX Hotline: 1-800-624-1303
MISSOURI NEW JERSEY Autronics Auto Spec Eastern Elec. Inc. 1450 Page Ind. Ct. 180 Essex St. Saint Louis, MO 63132 Hackensack, NJ 07601 (314)423-2323 (201)342-3945 In State: 1-800-392-1516 In-State: 1-800-221-2143 Out State: 1-800-325-1325 Out State: 1-800-221-2138
NEW YORK NEW YORK
Model Electronic Inc. United Radio Service 321 W. Rte. 59 2949 Erie Blvd. E. Nanuet, NY 10954 Syracuse, NY 13224 (914)623-8020 (315)446-5570 National: 1-800-433-9657 In State: 1-800-962-0901 Out State: 1-800-448-0944
NORTH CAROLINA OHIO
Downtown Radio Service Dayton Speedometer 2908 Stewart Creek 660 N. Main St. Charlotte, NC 28216 Dayton, OH 45405 (704)391-0801 (513)222-1491 In State: 1-800-522-4706 In State: 1-800-543-0719 Out State: 1-800-537-0116 Out State: 1-800-543-9687
OHIO PENNSYLVANIA
Electra-Sound Inc. Grim Co. R. T. 5260 Commerce Prky. W. 400 Regis Ave. Parma, OH 44130 Pittsburgh, PA 15236 (216)433-9600 (412)655-1574 National: 1-800-252-4200 National: 1-800-222-5509
PENNSYLVANIA TENNESSEE
H & R Auto Radio Service Rickwood Radio Service 155 York Road 1830 Airlane Drive Warminster, PA 18974 Nashville, TN 37210 (215)672-3707 (615)889-3270 In State: 1-800-523-6605 National: 1-800-423-4142 Out State: 1-800-492-2074
TEXAS TEXAS
Speedometer Service Inc. Zener Electronics, Inc. 3227 Skylane Drive 9434 Old Katy Rd. 400 Carrollton, TX 75006 Houston, TX 77055 (214)380-8944 (713)932-6360 National: 1-800-336-3998 National: 1-800-992-1092
VIRGINIA WASHINGTON
Southern Autotronics, Inc. Instrument Sales-Service Inc. 3300 Norfolk St. 18814 72nd Ave. South Richmond, VA 23230 Kent, WA 98031 (804)353-5400 (206)251-9092 In State: 1-800-572-2880 National: 1-800-444-7976 Out State: 1-800-446-2880
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
