DEFINITION: Driver is unable to maintain consentient, predictable vehicle driving control in any direction.

Road test the vehicle in order to verify the customer complaint.

Does the vehicle exhibit poor directional stability?

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Go to Step 2

System OK

1. Ensure that the tires are all the same size, make, and adequate tread depth. Repair as necessary.
2. Ensure that all of the tires are inflated to the correct pressure. Refer to Tire Inflation Pressure Specifications in General Information.
3. Road test the vehicle in order to verify the customer complaint.

Does the vehicle still exhibit poor directional stability?

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Go to Step 3

System OK

1. Inspect the stabilizer shaft and insulators for wear or damage. Repair as necessary.
2. Refer to Stabilizer Shaft Replacement in Front Suspension.
3. Road test the vehicle in order to verify the customer complaint.

Does the vehicle still exhibit poor directional stability?

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Go to Step 4

System OK

1. Inspect the lower control arms, ball joints and tie rods for wear or damage. Repair as necessary.

•	Refer to Lower Control Arm Replacement in Front Suspension.

•	Refer to Lower Control Arm Ball Joint Replacement in Front Suspension.

•	Refer to Rack and Pinion Outer Tie Rod End Replacement in Power Steering System.

2. Road test the vehicle in order to verify the customer complaint.

Does the vehicle still exhibit poor directional stability?

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Go to Step 5

System OK

1. Inspect the wheel bearings/hubs for looseness or excessive lateral runout. Refer to Wheel Bearings Diagnosis - Sealed .
2. Road test the vehicle in order to verify the customer complaint.

Does the vehicle still exhibit poor directional stability?

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Go to Step 6

System OK

1. Inspect the vehicle trim height and repair as necessary. Refer to Trim Height Inspection .
2. Road test the vehicle in order to verify the customer complaint.

Does the vehicle still exhibit poor directional stability?

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Go to Step 7

System OK

1. Inspect and adjust the wheel alignment as necessary. in Wheel Alignment.
2. Road test the vehicle in order to verify the customer complaint.

Does the vehicle still exhibit poor directional stability?

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Go to Step 8

System OK

1. Inspect the steering gear and steering column for looseness. Refer to Excessive Wheel Kickback or Loose Steering in Power Steering.
2. Road test the vehicle in order to verify the customer complaint.

Does the vehicle still exhibit poor directional stability?

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Go to Step 1

System OK