CAMPAIGN: DELUXE WHEELCOVERS (NEW WHEELCOVERS RELEASED)

SUBJECT: DELUXE WHEELCOVER

MODELS AFFECTED: 1992 ROADMASTER SEDAN

This is a Customer Satisfaction Product Improvement campaign. Dealer should notify district service manager of any owner who finds this substitution unacceptable.

CONDITION

General Motors has determined that certain 1992 Roadmaster sedan model vehicles built with deluxe wheelcovers have a retention system that can fail. The plastic retention feet may fracture and allow the wheelcover(s) to come off the vehicle.

DEALER ACTION

To correct this condition, dealers are to inspect and, if necessary, replace the original deluxe plastic wheelcovers with newly available stainless steel deluxe wheelcovers.

VEHICLES INVOLVED

Involved are certain 1992 Roadmaster Sedan with deluxe wheelcovers built within the following VIN breakpoints:

Through and Plant From Including --------- -------- ---------- Arlington NR100007 NR421428

NOTICE: VEHICLES LISTED IN BUICK'S RECORDS AS PREVIOUSLY REPAIRED UNDER LABOR OPERATION T5236 WERE DELETED FROM THIS CAMPAIGN. AN INSPECTION, LABOR OPERATION IS INCLUDED, HOWEVER, TO COVER POSSIBLE DEALER INSTALLED OPTIONAL WHEELCOVERS/WHEELS AND WARRANTY INFORMATION NOT PROCESSED INTO HOME OFFICE RECORDS AT TIME OF CAMPAIGN INITIATION.

DEALER CAMPAIGN RESPONSIBILITY

Dealers are to service all vehicles involved in this campaign at no charge to the owner, regardless of mileage, age of vehicle, or ownership. Whenever a vehicle subject to this campaign is taken into your new or used car inventory, dealers are to take the steps necessary to be sure the campaign correction has been made before reselling or releasing the vehicle.

Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer and arrangements made to make the required modification according to instructions contained in this bulletin.

DEALER MATERIAL

If your dealership has vehicles involved in this campaign, you will receive the following items:

- Listing of all vehicles involved in this campaign shipped to your dealership.

- One (1) Campaign Identification Label per vehicle involved.

Involved vehicles have been identified by Vehicle Identification Number computer listings. Computer listings contain the complete identification number, owner name and address data, and are furnished to the involved dealers with the campaign bulletin. Owner name and address data will enable dealers to follow-up with owners involved in this campaign.

These computer listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

OWNER NOTIFICATION

Owners of vehicles involved in this campaign will be notified by Buick Motor Division (see copy of owner letter included with this bulletin).

CHANGE OF OWNER INFORMATION

Dealers are to use the Dealer Communication System (DCS) to provide Buick Motor Division with subsequent Buick owner information. By reporting a change of owner name or address of a vehicle in campaign status over the DCS, the need to send a CVAR form for that vehicle is eliminated. Terminal input instructions are covered in the DCS Manual under Section 9, Page 9-J01A and B.

PARTS INFORMATION

Parts required to complete this campaign are to be obtained from General Motors Service Parts Operation (GMSPO). To ensure these parts will be obtained as soon as possible, they should be ordered from GMSPO on a C.I.O. order, with NO special instruction code, but on an advise code (2).

DESCRIPTION PART NUMBER QUANTITY/VEHICLE ------------------ ----------- ----------------- Deluxe Wheelcover 25551429 1 Package consists of 4 Part Number 25551430

SERVICE PROCEDURE

1. Inspect to determine if original style wheelcovers are on vehicle (see figure).

o If vehicle has original style wheelcover, proceed to Step 2.

o If vehicle does not have original style wheelcover, proceed to Step 3 and install campaign identification label.

2. Install stainless steel wheelcovers, Part Number 25551429.

NOTICE: PLEASE NOTIFY YOUR DISTRICT SERVICE MANAGER IMMEDIATELY IF ANY OWNER FINDS THIS SUBSTITUTION UNACCEPTABLE.

3. Install Campaign Identification Label

CAMPAIGN IDENTIFICATION LABEL

Each label provides a space to include the CAMPAIGN NUMBER, the five (5) digit dealer code of the dealer performing the campaign service, and the date vehicle was campaigned. This information may be inserted with a typewriter or ballpoint pen. When installing label, clean the surface of the radiator support tie bar and apply the campaign label where it is readily visible.

DISPOSITION OF PARTS

Replaced parts must be held for disposition by Buick Zone or Branch contact personnel. Parts must have a claim tag attached showing the repair order and the VIN of the vehicle from which they are removed.

WARRANTY INFORMATION

FAILED OTHER SUBLET PART PART PARTS FAILURE LABOR LABOR LABOR DEALER OPER COUNT NUMBER ALLOW CODE OP NO HOURS HOURS MTL TWG ---- ----- ------ ----- ------ ----- ----- ----- ------- o Inspect for original style wheelcovers -- -- -- 96 V7120 0.2 *0.1 ---

o Inspect and replace original style wheelcovers 1 25551429 ** 96 V7121 0.2 *0.1

* 0.1 hour administration

** List current dealer price of part, plus 30%

Dear Buick Roadmaster Sedan Owners:

We, at Buick Motor Division, are committed to improving the Buick customer ownership experience. Some owners have commented about a condition they are experiencing on their Roadmaster. We are writing to you today with our action to resolve this condition.

Roadmaster Sedan vehicles built with the original style deluxe wheelcover have a retention system that can fail. The plastic retention feet may fracture and allow the wheelcover(s) to come off the vehicle.

WHAT WE WILL Do

To prevent this condition from occurring, dealers will inspect and, if necessary, replace all your wheelcovers with new style stainless steel deluxe wheelcovers at no charge. (See illustration on back side of this letter)

WHAT YOU SHOULD DO

Please contact your Buick dealer to arrange a service date. Instructions have been sent to your Buick dealer. Even if you no longer have the original style deluxe wheelcover on your vehicle, please contact your dealer to facilitate recall record update. Please ask your dealer if you wish to know how much time is needed to schedule, process and repair your vehicle.

The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary inspection/correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our product and improving your Buick ownership experience.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.