NEW CAR WARRANTIES VS. GMCPP/UPDATED

MODELS AFFECTED: ALL

NOTICE: This information supersedes that printed in Bulletin 83-79B, File Group 00 #4B. Please discard Bulletin, and replace it with this one. The sentence underlined in "NOTE" paragraph was omitted from original text.

There have been numerous instances in the past year when Buick dealers have performed repairs covered by one of the Buick New Car Warranties, but as the owner had also purchased a Continuous Protection Plan, the claim was submitted to MIC for payment under GMCPP. This is a direct contradiction of the following statement in the 1983 Service Policies and Procedures Manual, Section I, Part II, page 40:

"NOTE: The GM Continuous Protection Plan in no way limits the terms of the Buick New Car Limited Warranty, Powertrain Limited Warranty - Power Protection Plus, and Emission Control System Warranty. Repairs qualifying under these warranties should be performed and claimed in the same manner reqardless of whether an owner has purchased the Continuous Plan or not."

If the repair qualified under the Power Protection Plus Warranty, the owner must pay a $100 warranty deductible. However, owners covered by 1981 and later model Continuous Protection Plans are required to pay only $25 of the $100 deductible on Power Protection Plus Warranty claims. The remainder of the deductible will be reimbursed by your local MIC claims processing office.

It is not necessary to secure prior approval from MIC before submitting claims for the deductible portion of the Power Protection Plus Warranty. Dealers are to report these claims by submitting a copy of the warranty invoice signed by the customer, to the GM Continuous Protection Plan claim office. The warranty repair invoice must indicate that the customer has paid $25 of the $100 deductible and the dealer is to be reimbursed for the $75 difference.

Claims for repairs which would qualify under the Power Protection Plus Warranty, but where the repair does not exceed $100, should be handled in the normal manner under the GMCPP Plan requesting prior approval from the local GM Continuous Protection Plan claim office. A toll free "800" telephone number appears on every owner's Continuous Protection Plan identification card.

Please review this procedure with service advisors and claims personnel to assure that repairs covered by Buick warranties are properly filed with Buick, not MIC.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.