EXCHANGE - REPAIR FOR INSTRUMENT CLUSTERS
MODELS AFFECTED: 1989 CENTURY, ELECTRA/PARK AVENUE, LESABRE, REGAL, REATTA AND RIVIERA
Buick is pleased to announce an Exchange/Repair Program for instrument clusters and cathode ray tube (GCC Monitor) units used on the above listed models. This program provides repaired instrument clusters in exchange for inoperative ones at a cost substantially below new replacement parts.
Instrument clusters are serviced by the exchange units listed in this bulletin. See pages with illustrations for part numbers and applications.
Exchange units are obtained by telephoning one of the twenty nine authorized AC Delco Service Centers listed on the last three (3) pages of this bulletin. They are shipped with memo billings, via next day UPS, within 24 hours of the request. The memo billings are cancelled when the inoperative instrument clusters are received by the service center from which units were obtained.
Please adhere to the following procedure when a vehicle requires dealer service for an inoperative instrument cluster:
1. Follow the diagnostics procedure in the Service Manual precisely and completely. Many conditions perceived by the observer to be in the instrument cluster are actually conditions with remote sensors and connectors. Proper diagnostics will identify the source of the condition and avoid unnecessary removal and shipping of functional assemblies to service centers.
2. When diagnostics are complete and the condition is determined to be the instrument cluster, determine which exchange is required by matching the unit to the cluster illustrations on the attached pages. If the odometer is part of the exchange unit, tell the service center the mileage to which the cluster should be set.
3. Upon receiving the exchange unit from the service center, take it into the vehicle still packed in the reusable shipping container. The container protects it from damage due to static electricity. Use care in handling the exchange unit and the inoperative cluster. Hands must be free of dirt and grease. Avoid touching electronic components, as electrostatic discharge can degrade performance or cause fallure.
4. Remove the inoperative instrument cluster and replace it with the exchange unit.
5. Include a description of the instrument cluster condition in the "Nature of Problem" area of the ACD-1078 form. Pack the inoperative instrument cluster in the reusable shipping container, together with five (5) copies of the completed ACD-1078 warranty form.
6. Enclosed in the reusable container is an addressed shipping label. Attach this label to the outside of the box and ship immediately to the service center from which you obtained the exchange unit. The dealer copy of the ACD-1078 warranty form will be returned and the memo billing cancelled upon receipt of the inoperative instrument cluster at the service center.
7. Failure to return the inoperative instrument cluster in the special reusable container, can result in a container replacement fee. Failure to return the ACD-1078 warranty form or the inoperative instrument cluster to the service center within 30 days of the date the exchange unit was shipped, can result in a repair fee or an instrument cluster replacement fee.
The success of the instrument cluster Exchange/Repair Program is dependent upon prompt return of the inoperative instrument cluster to the service center. Your cooperation is essential to maintaining sufficient quantities of exchange stock.
REGAL DIGITAL INSTRUMENT CLUSTER (Option UB3, See Figure)
The complete cluster assembly is serviced by an exchange unit only. No repairs should be attempted on these clusters, except the replacement ot lamp and socket assemblies.
Lamp/Socket Assy. Number Used ----------------- ------------ 25086961 4 25089115 3
Exchange cluster assemblies are only available from Nippondenso Sales,Inc. Nippondenso's phone number is 1-800-242-9901 (Outside Michigan) 1-800-443-3187 (Inside Michigan) 1-800-350-7500 (Local)
Information required for an exchange cluster (warranty and nonwarranty):
Dealer Name Dealer Code Dealer Address Dealer Repair Order Number Dealer Phone Number Vehicle Mileage VIN Dealer Purchase Order Number Description of Cluster Problem
Please adhere to the following procedure when a vehicle requires dealer service:
1. Follow the Service Manual diagnostics procedure precisely and completely. Many conditions perceived to be in the instrument cluster are actually conditions with remote sensors or connectors. Proper diagnostics will identify the source of the condition and avoid unnecessary removal and shipping of functional clusters to Nippondenso.
2. If the cluster is determined to be inoperative when diagnostics are complete, call Nippondenso and request an exchange cluster.
3. After the exchange cluster is received, remove the inoperative cluster from the vehicle.
4. Install the exchange cluster in the vehicle. Handle the cluster carefully, making sure hands are free of dirt and grease.
5. Complete the Nippondenso Repair Order received with the exchange cluster and be sure to include a description of the cluster malfunction.
6. Pack the inoperative cluster into the special reusable shipping container, and enclose the completed Nippondenso Repair Order (dealer is to keep dealer copy of Nippondenso Repair Order - see Warranty Information).
7. Attach the provided shipping label to the outside of the special shipping container and ship prepaid to Nippondenso Sales, Inc.
WARRANTY INFORMATION
A copy of the Nippondenso Repair Order must be attached to the dealer warranty repair order. Nippondenso will bill the dealer for the exchanqe charge ($160.00) and shipping, regardless of whether the vehicle is in warranty or out of warranty. The dealer should pay Nippondenso immediately.
If the vehicle is in warranty, a warranty claim should be submitted using the appropriate labor operation number. The exchange charge, dealer handling charge, and total shipping charges should be submitted in the net item column.
Net Item Column
$160.00 Exchange Charge 30% Dealer Handling Charge + Total Shipping Charges
Total in net item Column
CORE CHARGE
An invoice will be included with the exchange cluster. The core charge on this invoice ($500.00) will be cancelled upon return of the inoperative cluster to Nippondenso within 30 days. Failure to return the inoperative cluster within 30 days or failure to return the cluster in the special reusable shipping container will result in the dealer being liable for the $500.00 core charge. The success of this exchange program is dependent upon the prompt return of inoperative clusters to Nippondenso.
AUTHORIZED AC-DELCO INSTRUMENT AND DISPLAY SERVICE CENTERS
ALABAMA FLORIDA
Rickwood Radio Service of Mobile, Inc. Techni-Car, Inc. 1283 Azalea Road 5688 West Crenshaw Street Mobile, AL 36609 Tampa, FL 33634 (205) 669-0261 (813) 884-0022 Toll Free -1-800-334-7065 Toll Free 1-800-822-0022 Intrastate 1-800-662-0022
ARIZONA GEORGIA
Jimmy's Radio-TV Corporation Speedometer Service Company 5049 North 7th Avenue 8471 Roswell Road Phoenix, AZ 85013 Atlanta, GA 30350 (602) 264-1379 (404) 998-1666 Toll Free 1-800-528-2056 Toll Free 1-800-241-2385 Intrastate Call Collect Intrastate 1-800-332-1827
CALIFORNIA ILLINOIS
Auto Electric Radio D & B Auto Radio Inc. 1841 West Commonwealth 2140 Corporate Drive Fullerton, CA 92633 Addison, IL 60101 (714) 871-7357 (312) 916-8787 Toll Free - 1-800-321-6969 Toll Free - 1-800-323-4813 Intrastate - 1-800-321-6970 Intrastate 1-800-942-8049
Randazzo Entronix 233 Commercial Street San Jose, CA 95112 (408) 293-1920 MARYLAND Toll Free - 1-800-538-9702 -------- Intrastate - 1-800-662-9877 Caton Radio, Inc. 6328 Baltimore Nt. Pk. Catonsville, MD 21228 (301) 747-8667 COLORADO Toll Free - 1-800-443-6709 -------- Intrastate 1-800-443-6709 Downtown Radio of Denver, Inc. 2525 West Sixth Avenue MASSACHUSETTS Denver, CO 80204 ------------- (303) 573-6288 Modern Radio Shop Toll Free - 1-800-525-3539 34 Broadway Intrastate - 1-800-332-3815 Wakefield, MA 01880 (617) 246-2052 New England -1-800-848-4001
AUTHORIZED AC-DELCO INSTRUMENT AND DISPLAY SERVICE CENTERS (CONTINUED)
MICHIGAN NEW JERSEY -------- ---------- Specmo Enterprises, Inc. Eastern Electronics, Inc. 3890 W. 11 Mile Road 180 Essex Street Berkley, MI 48072 Hackensack, NJ 07601 (313) 399-5645 (201) 342-3945 -OR- Toll Free - 1-800-545-7911 (201) 342-6060 Intrastate - 1-800-545-7910 Toll Free - 1-800-221-2138 Intrastate 1-800-221-2143
MINNESOTA NEW YORK --------- -------- Auto Sound Entronix Model Electronics, Inc. 5401 Boone Avenue North 321 West Route 59 Minneapolis, MN 55428 Nanuet, NY 10954 (612) 537-2121 (914) 623-8020 Toll Free - 1-800-328-0795 Intrastate - 1-800-742-0670 United Radio Service 2949 Erie Boulevard East Syracuse, NY 13224 MISSOURI (315) 446-5570 -------- Toll Free - 1-800-448-0944 Autronics Auto Spec. Intrastate 1-800-962-0901 1450 Page Industrial Court St. Louis, MO 63132 (314) 423-2323 NORTH CAROLINA Toll Free - 1-800-325-1325 --------------- Intrastate - 1-800-392-1516 Downtown Radio Service,Inc 920 Blairhill Rd. Suite 112 NEBRASKA Charlotte, NC 28217 -------- (704) 529-1580 Radio Engineering Service Toll Free - 1-800-537-0116 8939 "F" Street Intrastate 1-800-522-4706 Omaha, NE 68127 (402) 339-2200 Toll Free - 1-800-228-9275 OHIO Intrastate - 1-800-642-1200 ---- Dayton Speedmoter Service,Inc 660 North Main Street Dayton, OH 45405 (513) 222-1491 Toll Free - 1-800-543-9687 Intrastate 1-800-543-0719
OHIO (continued) TEXAS (continued) ---- ----- Electra Sound, Inc. Zener Electronics, Inc. 5260 Commerce Parkway West 9434 Old Katy Road - 400 Parma, OH 44130 Houston, TX 77055 (216) 433-9600 (713) 932-6360 Toll Free - 1-800-262-9606 Toll Free - 1-800-992-1092 Intra-State - 1-800-262-9606 Model Auto Electronics PENNSYLVANIA 13819 San Pedro Avenue ------------ San Antonio, TX 78232 H & R Radio Svc. (512) 494-5279 139 York Road Toll Free - 1-800-634-9947 Warminster, PA 18974 Intra-State 1-800-292-7213 (215) 672-3707 Toll Free - 1-800-523-6605 VIRGINIA Intra-State - 1-800-492-2074 -------- Southern Autotronics, Inc. R. T. Grim Co. 3300 Norfolk Street 400 Regis Avenue Richmond, VA 23230 Pittsburgh, PA 15236 (804) 353-5400 (412) 655-1574 Toll Free - 1-800-446-2880 Toll Free - 1-800-331-6645 Intra-State 1-800-572-2880 Intra-State - 1-800-222-5509
TENNESSEE WASHINGTON
Rickwood Radio Serv. of TN. Inc. Instrument Sales & Serv., Inc 1830 Airlane Drive 18814 72nd Avenue S. Nashville, TN 37210 Kent, WA 98031 (615) 889-3270 (206) 251-9092 Toll Free - 1-800-423-4142 Intra-State 1-800-562-1082 Intra-State - 1-800-423-4142
TEXAS CANADA
Speedometer Service, Inc. Custone Auto Radio
3227 Skylane Drive 1150 Champlain Court Carrollton (Dallas), TX 75006 Whitby, Ontario (214) 380-8944 Canada LlN 6A8 Toll Free - 1-800-527-0108 (416) 668-2664 Intra-State - 1-800-492-9026 1-800-263-7867 (Canada Only)
1989 BUICK A
Electromechanical Instrument Cluster
Exchange Unit/OEM Application Part Number ----------- ------------ 25088115 Base - U.S. - 3 Spd. Transmission
25088116 Base - U.S. - 4 Spd. Transmission
25088117 Base - U.S. - Medallion*
25088118 Base - Canadian - 3 Spd. Transmission
25088119 Base - Canadian - 4 Spd. Transmission
25088120 Base - Canadian - Medallion*
NOTE: This instrument Cluster is serviced exclusively by AC-Delco Service Centers. The exchange unit consists of the complete instrument cluster.
*NOTE: The clusters with medallions are used with the shift in the console. The medallion replaces the shift indicator on these clusters.
1989 BUICK A Electromechanical Instrument Cluster
Exchange Unit/OEM Application Part Number ----------- ------------ 25088121 Gage - U.S. - 3 Spd. Transmission
25088122 Gage - U.S. - 4 Spd. Transmission
25088123 Gage - U.S. - Medallion*
25088124 Gage - Canadian - 3 Spd. Transmission
25088125 Gage - Canadian - 4 Spd. Transmission
25088126 Gage - Canadian - Medallion*
25088127 Gage - Export - 3 Spd. Transmission
25089112 Gage - Mexico
NOTE: This Instrument Cluster is serviced exclusively by AC-Delco Service Centers. The exchange unit consists of the complete instrument cluster.
*NOTE: The clusters with medallions are used with the shift in the console. The medallion replaces the shift indicator on these clusters.
1989 BUICK C Vacuum Fluorescent Instrument Cluster
Exchange Unit/OEM Application Part Number ----------- ----------- 25089854 All Models
NOTE: This instrument Cluster is serviced exclusively by AC-Delco Service Centers. Exchange unit consists of complete instrument cluster less non-volatile memory odometer module. Odometer module remains with vehicle.
1989 BUICK C AND H/GM 70
Electromechanical Instrument Cluster
Exchange Unit/OEM Application Part Number ----------- ----------- 25086341 U.S. - Base - Trip Odometer
25086342 Canadian - Base - Trip Odometer
NOTE: This Instrument Cluster is serviced exclusively by AC-Delco Service Centers. The exchange unit consists of the complete instrument cluster.
1989 BUICK C AND H/GM70 Electromechanical Instrument Clusters
Exchange Unit/OEM Application Part Number ----------- ----------- 25088866 Gage - U.S. - PRNDL
25088868 Gage - Canadian - PRNDL
25088869 Gage - U.S. - Trip Odometer - Red Illumination
25088870 Gage - Canadian - Trip Odometer - Red Illumination
NOTE: This Instrument Cluster is serviced exclusively by AC-Delco Service Centers. The exchange unit consists of the complete instrument cluster.
1989 BUICK E/GM 30 AND GM 33 Vacuum Fluorescent Instrument Cluster
Exchange Unit/OEM Application Part Number ----------- ----------- 25087759 All Models
NOTE: This instrument Cluster is serviced exclusively by AC-Delco Service Centers. The exchange unit consists of the complete instrument cluster.
1989 BUICK E/GM 30 AND GM 33 Cathode Ray Tube
Exchange Unit/OEM Application Part Number ----------- ----------- 25087845 All Models
NOTE: This instrument Cluster is serviced exclusively by AC-Delco Service Centers. Exchange unit consists of the complete cathode ray tube.
1989 BUICK N / GM 20 Electromechanical Speedometer
Exchange Unit/OEM Application Part Number ----------- ----------- 25112351 U.S. - Services OEM Part Numbers 25085780 and 25122182
25112352 Canadian - Service OEM Part Numbers 25085781 and 25122183
NOTE: This Instrument Cluster is serviced exclusively by AC-Delco Service Centers. Exchange unit consists of speedometer mechanism and circuit board. Odometers and motors remain with vehicle.
1989 BUICK W/GM 10 Hybrid Instrument Cluster (Speed Display Alone is Vacuum Fluorescent)
Exchange Unit/OEM Application Part Number ----------- ----------- 25082601 U.S. - Base
25083172 Canadian - Base
NOTE: This instrument Cluster is serviced exclusively by AC-Delco Service Centers. The exchan unit consists of the complete instrument cluster.
1989 BUICK W/GM 10 Vacuum Fluorescent Instrument Cluster
Exchange Unit/OEM Application Part Number ----------- ------------ 25084976 2.3 L Engine - With Shift Indicator
25084980 2.3 L Engine - Without Shift indicator
25089058 2.8 L Engine - With Shift Indicator
25089059 2.8 L Engine - Without Shift Indicator
NOTE: This Instrument Cluster is serviced exclusively by Nippondenso. Exchange unit consists of complete instrument cluster.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
