| Subject: | Navigation System Has Old Map Data And/Or Voice Recognition Commands Do Not Work (Install 2008 Model Year Map Disc) |
| Models: | 2008 Buick Lucerne |
| with Navigation Radio (RPO U3U Equinox, Lucerne, Torrent, VUE) (RPO U3R or UZR Acadia, Enclave, OUTLOOK) |
| Attention: | This condition affects a limited number of 2008 model year vehicles with a navigation radio that is being used with a 2007 model year map disc, P/N 10396714. |
Condition
Some customers may comment on the following conditions:
| • | The navigation radio may display map data that is obsolete. |
| • | The navigation radio voice recognition commands do not work. These system commands are: |
Important: This condition is NOT to be confused with the condition of the OnStar® voice recognition commands not working. That is a different condition and is corrected by activating OnStar® personal calling, NOT by using
a 2008 model year map disc.
Correction
Technicians are not to replace the navigation radio for any of the conditions listed above. Use the following procedure to correct these conditions:
- Refer to the VIN of the vehicle to verify that it is a 2008 model. The tenth character of the VIN must be an 8.
- If the vehicle is a 2008 model, verify that the map disc loaded in the radio is actually a 2007 model year disc, part number 10396714.
- If the vehicle is a 2008 model and has a 2007 model year map disc, contact the Navigation (NAV) Disc Center and request a new 2008 model year map disc, P/N 25880099.
- Install the new map disc into the navigation radio and verify proper operation of the navigation system. The conditions listed above will be corrected automatically the first time the new map disc is inserted into the radio. No setup procedure is
required.
Parts Information
Part Number
| Description
| Qty
|
25880099
| Disc, Navigation Map
| 1
|
The new map disc will be provided to the dealership at no cost. The cost of the map disc will be charged back to the navigation disc supplier through the NAV disc center.
GM Navigation Disc Center Contact Information
| • | Via the web through gmnavdisc.com
|
| • | Via the telephone at 1-877-NAV-DISC (1-877-628-3472) |
| • | The GM Navigation Disc Center is also the center of expertise for navigation system questions. |
Warranty Information
For vehicles repaired under warranty, use:
Labor Operation
| Description
| Labor Time
|
R9740*
| Install New Navigation Radio Map Disc
| 0.3 hr
|
*This labor operation number is for bulletin use only. This number will not be published in the Labor Time Guide.
|
