| Subject: | Voice Recognition System Will Not Recognize "Bluetooth" Command |
| Models: | 2009 Buick Enclave |
| 2009 Chevrolet Avalanche, Cobalt, Corvette, Equinox, HHR, Silverado, Suburban, Tahoe, Traverse |
| 2009 GMC Acadia, Sierra, Yukon |
| 2009 Pontiac G5, Solstice, Torrent |
| 2009 Saturn OUTLOOK, SKY, VUE |
| with UE1 (OnStar) but Without UPF (Bluetooth) |
| 2009 Cadillac STS with UE1 (OnStar) and YQ4 (Bluetooth in Nav Radio) |
On vehicles not equipped with Bluetooth, the voice recognition system will not recognize the "Bluetooth" command even though the voice prompts indicate "Bluetooth:" is an option.
Description
Proper Operation
In the voice recognition menu (entered through the Steering Wheel Control Switch), the customer says "Bluetooth." If the vehicle is equipped with Bluetooth (all except STS), a "Bluetooth Ready" audio prompt will play.
If the vehicle consistently responds with "Pardon" or some other response, then the vehicle does not have the Bluetooth functionality (UPF Option code). The UPF option has to be factory installed in order for the "bluetooth" command to function
(all except STS).
Typical Customer Experience
Enter into the voice recognition menu through the Steering Wheel Control Switch (For vehicle specific instructions on how to enter the voice recognition menu, reference the vehicle owner's guide.) Here is the expected dialogue:
| • | System Response: "Ready"
|
| • | Customer says, "Bluetooth"
|
| • | System Response: "Pardon"
|
| • | Customer says, "Bluetooth"
|
| • | System response: "Sorry I didn't get that. You can say dial, store, call, Bluetooth, more commands, help, or goodbye".
|
| • | Customer says, "Bluetooth"
|
| • | System Response: "Pardon"
|
| • | Customer says, "Bluetooth"
|
| • | System Response: "Thank you. Goodbye" and the session is ended.
|
Important: When the customer says, "Bluetooth" in a vehicle without the Bluetooth feature, this may also disable the system's ability to respond to the "more help" command.
Please instruct customers not to attempt Bluetooth functionality if their vehicle is not equipped with the option.
STS Only
The STS may experience the same condition as stated above even if the vehicle is equipped with the YQ4 (Bluetooth/Nav Radio) option if the voice recognition mode is entered through the steering wheel control.
The STS has the Bluetooth
functionality as part of the Navigation Radio, and Bluetooth must be entered from the radio itself.
To enter Bluetooth mode on the STS:
- PRESS the CONFIG hard key on the radio.
- The BLUETOOTH button will appear on the Nav Radio screen.
