Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your dealer and to GM. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

STEP ONE:  Discuss your concern with a member of dealer management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealer facility or the general manager.

STEP TWO:  If after contacting a member of dealer management, it appears your concern cannot be resolved by the dealer without further help contact the GM Customer Assistance Center . See below for the address and phone number. Provide them with:

When contacting the Customer Assistance Center, remember that your concern will likely be resolved at a dealer's facility, using the dealer's facilities, equipment, and personnel. That is why we suggest you follow Step One first if you have a concern.

STEP THREE: Both GM and your GM dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line Program to enforce any additional rights you may have.

The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

You may contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:

BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
www.dr.bbb.org/goauto

Telephone: 1-800-955-5100

This program is available in all 50 states, the District of Columbia, and Puerto Rico. Eligibility is limited by vehicle age, mileage, and other factors. GM reserves the right to change eligibility limitations and/or to discontinue its participation in this program.

State Warranty Enforcement Laws

Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws. Your written notification should be sent to the GM Customer Assistance Center.

Special Coverage Adjustment Programs Beyond the Warranty Period

General Motors Corporation is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when GM will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty. Check with your GM dealer or the nearest GM office to determine whether any special coverage adjustment program is applicable to your vehicle.

When you make an inquiry, you will need to give the year, model, and mileage of your vehicle and your Vehicle Identification Number (VIN).

GM Dealers

Alberic Colon Auto Sales, Inc.
Ave. John F. Kennedy Km. 2.6
Pueblo Viejo, Puerto Rico 00936

(787) 793-2222 Ext. 300

Caribbean Auto Mart
4004 Ana's Retreat
St. Thomas, USVI 00801

(340) 775-0600

Caribbean Auto Mart - St. Croix, Inc.
1-B Estate Glen
St. Croix, USVI 00850

(340) 778-0600

Benitez Buick/Pontiac/GMC/Chevrolet
Road No. 1 Km. 32.6
Bo. Bairoa, Caguas, Puerto Rico 00726

(787) 746-6262

Cabrera Hermanos, Inc.
Road No. 2 Km. 80
Hm 6, Arecibo, Puerto Rico 00614

(787) 880-8080

Losada Auto Truck, Inc.
Road No. 2 Km. 16.7
Bayamon, Puerto Rico 00621

(787) 785-9190

Royal Motors Corporation
65th Infantry Highway Km. 5.3
Rio Piedras, Puerto Rico 00929

(787) 750-6000

GM Customer Assistance Center

General Motors Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136

1-800-496-9992 (English) Puerto Rico

1-800-496-9993 (Spanish) Puerto Rico

1-800-496-9994 (English) U.S. Virgin Islands

Saab Customer Assistance Center

Customer Assistance Center
P.O. Box 33166
Detroit, MI 48232-5166

1-800-955-9007

Saab Dealer

Royal Motors Corp.
65th Infantry Hts. Highway
Rio Piedras, Puerto Rico 00924

(787) 750-6000

Roadside Assistance

General Motors is proud to offer the response, security, and convenience of the 24-hour Roadside Assistance Program for a period of 5 years or 100,000 miles/160,000 km, whichever comes first. For details, consult any authorized GM dealer.

The Roadside Assistance Centers can be reached by calling the corresponding numbers below:

Buick

1-800-252-1112

Cadillac

1-800-882-1112

Chevrolet

1-800-243-8872

Pontiac

1-800-762-3743

Saab

1-800-852-9001

Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. General Motors reserves the right to make any changes or discontinue the Roadside Assistance program at any time without notification.

GM Courtesy Transportation

If your vehicle requires warranty repairs during the 5 year/100,000 mile warranty coverage period, alternate transportation and/or reimbursement of certain transportation expenses are available under the Courtesy Transportation Program . Several transportation options are available. Consult your dealer or refer to the owner manual for details.

Courtesy Transportation is not part of or included in the coverage provided by the New Vehicle Limited Warranty. General Motors reserves the right to make any changes or discontinue the Courtesy Transportation program at any time without notification.

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to your dealer and to Buick. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member of dealer management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the sales, service, or parts manager, contact the owner of the dealer facility or the general manager.

STEP TWO:  If after contacting a member of dealer management, it appears your concern cannot be resolved by the dealer without further help contact the Buick Customer Assistance Center by calling 1-800-521-7300. In Canada, contact GM of Canada Central Office by calling 1-800-263-3777: English, or 1-800-263-7854: French. We encourage you to call the toll-free number in order to give your inquiry prompt attention. Have the following information available to give the Customer Assistance Representative:

When contacting Buick, remember that your concern will likely be resolved at a dealer's facility. That is why we suggest you follow Step One first if you have a concern.

STEP THREE: Both GM and your GM dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you can file with the Better Business Bureau (BBB) Auto Line Program to enforce any additional rights you may have.

The BBB Auto Line Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days. If you do not agree with the decision given in your case, you may reject it and proceed with any other venue for relief available to you.

Contact the BBB Auto Line Program using the toll-free telephone number or write them at the following address:

BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804

1-800-955-5100

www.dr.bbb.org/goauto

This program is available in all 50 states and the District of Columbia. Eligibility is limited by vehicle age, mileage, and other factors. GM reserves the right to change eligibility limitations and/or to discontinue its participation in this program.

State Warranty Enforcement Laws

Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity to make any needed repairs before you are eligible for the remedies provided by these laws. Your written notification should be sent to the Buick Customer Assistance Center.

Assistance For Text Telephone (TTY) Users

To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), Buick has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center.

The TTY for the Buick Customer Assistance Center is:

1-800-832-8425 in the United States

1-800-263-3830 in Canada

The TTY for the Buick Roadside Assistance Center is:

1-888-889-2438 in the U.S.

Buick Roadside Assistance

Buick is proud to offer the response, security, and convenience of Buick's 24-Hour Roadside Assistance Program for a period of 5 years or 100,000 miles, whichever comes first. Consult your dealer or refer to the owner manual for details. The Buick Roadside Assistance Center can be reached by calling 1-800-252-1112.

Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. General Motors and General Motors of Canada Limited reserve the right to make any changes or discontinue the Roadside Assistance program at any time without notification.

Buick Courtesy Transportation

If your vehicle requires warranty repairs during the 5 year/100,000 mile warranty coverage period, alternate transportation and/or reimbursement of certain transportation expenses are available under the Courtesy Transportation Program. Several transportation options are available. Consult your dealer or refer to the owner manual for details.

Courtesy Transportation is not part of or included in the coverage provided by the New Vehicle Limited Warranty. General Motors and General Motors of Canada Limited reserve the right to make any changes or discontinue the Courtesy Transportation program at any time without notification.

Warranty Information for California Only

California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle's applicable express warranties after a reasonable number of attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer. California Civil Code Section 1793.22(b) creates a presumption that GM has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within 18 months from delivery to the buyer or 18,000 miles on the vehicle's odometer, whichever occurs first, one or more of the following occurs:

NOTICE TO GENERAL MOTORS AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING ADDRESS:

General Motors Corporation
P.O. Box 33170
Detroit, MI 48232-5170

Fax Number: 1-866-962-2868

When you make an inquiry, you will need to give the year, model, and mileage of your vehicle and your VIN.

Special Coverage Adjustment Programs Beyond the Warranty Period

Buick is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Buick will establish a special coverage adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred. Check with your Buick dealer or call the Buick Customer Assistance Center to determine whether any special coverage adjustment program is applicable to your vehicle.

When you make an inquiry, you will need to give the year, model, and mileage of your vehicle and your VIN.

Customer Assistance Offices

Buick encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail Buick, refer to the address below.

United States

Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com

1-800-521-7300

1-800-832-8425 (For Text Telephone devices (TTYs))

Roadside Assistance:

1-800-252-1112

From Puerto Rico:

1-800-496-9992 (English)

1-800-496-9993 (Spanish)

From U.S. Virgin Islands:

1-800-496-9994

Canada

Customer Communication Centre, CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

1-800-263-3777 (English)

1-800-263-7854 (French)

1-800-263-3830 (For Text Telephone devices (TTYs))

Roadside Assistance: 1-800-268-6800

Mexico, Central America, and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands)

General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma #2740
Col. Lomas de Bezares
C.P., 11910 Mexico, D.F.

01-800-508-0000

Long Distance: 011-52-53 29 0 800

Online Owner Center (U.S.) -- www.gmownercenter.com/buick

Information and services customized for your specific vehicle -- all in one convenient place.

Other Helpful Links:

Buick -- www.buick.com

Buick Merchandise -- www.buickmerchandise.com

Help Center -- www.buick.com/helpcenter

My GM Canada (Canada) -- www.gm.ca

My GM Canada is a password-protected section of www.gm.ca where you can save information on GM vehicles, get personalized offers, and use handy tools and forms with greater ease.

Here are a few of the valuable tools and services you will have access to:

To sign up, visit the My GM Canada section within www.gm.ca.