CAMPAIGN: MALFUNCTION ALARM, LIGHTING, AND LOCK MODULE
SUBJECT: NON-COMPLIANCE CAMPAIGN - MULTIFUNCTION ALARM, LIGHTING, AND LOCK MODULE INOPERATIVE
MODELS AFFECTED: CERTAIN 1996 LESABRE, PARK AVENUE/ULTRA AND RIVIERA MODELS
The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the letter that is being sent to customers, the customers are being instructed to contact the Buick Customer Assistance Center if their dealer does not remedy the condition within (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.
DEFECT INVOLVED
General Motors has decided that certain 1996 Buick LeSabre, Park Avenue/Ultra, and Riviera model vehicles fail to conform to Federal Motor Vehicle Safety Standards (FMVSS) 114, "Theft Protection" and 208, "Occupant Crash Protection". These vehicles may have been assembled with a multifunction alarm, lighting, and locking (MALL) module that may contain a damaged capacitor. If the capacitor is damaged, the "key in the ignition" warning chime and the driver seatbelt unbuckled warning chime and indicator lamp may be inoperable. These functions are required by FMVSS 114 and 208. In addition, other chime reminder functions, interior lighting controls, and power door locking functions are also affected.
To correct these conditions and in order to comply with FMVSS 114 and 208, dealers will inspect and, if required, replace the MALL module.
VEHICLES INVOLVED
Involved are certain 1996 Buick LeSabre, Park Avenue/Ultra, and Riviera model vehicles built within the following VIN breakpoints:
YEAR MODEL PLANT PLANT FROM THROUGH CODE ---------------------------------------------------------------- 1996 LeSabre Buick City H TH400001 TH409418 1996 Park Avenue Buick City H TH600001 TH602493 1996 Riviera Orion 4 T4700001 T4703076
NOTICE: ONLY CERTAIN VEHICLES WITHIN THESE VIN RANGES ARE AFFECTED. PLEASE CHECK YOUR DEALER CAMPAIGN LISTING OR THE VEHICLE INFORMATION SERVICE SYSTEM (VISS) FOR CAMPAIGN INVOLVEMENT OF SUSPECT VEHICLES.
IMPORTANT: VEHICLES WHICH OUR RECORDS INDICATE WERE REPAIRED WITH PART NUMBER 10287337 HAVE BEEN DELETED FROM THIS CAMPAIGN.
Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, customer name and address data, and are furnished to involved dealers with the campaign bulletin. Customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign.
These listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
PARTS INFORMATION
A pre-shipment of parts will be sent to involved dealers the week of November 13, 1995. Pre- shipment will equal parts for 40% of the number of vehicles to be repaired. Pre-shipment parts will be charged to the dealers open parts account.
Additional parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). To ensure these parts will be obtained as soon as possible, they should be ordered from GMSPO on a "CIO" order with no special instruction code, but on an advise code (2). All Goodwrench Parts System test dealers should order on a "VIP" order.
PART NUMBER DESCRIPTION QUANTITY/VEHICLE ------------------------------------------------------- 10287337 MALL Module 1 AS REQUIRED
CUSTOMER NOTIFICATION
Customers will be notified of this campaign on their vehicles by Buick Motor Division (see copy of customer letter included with this bulletin).
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin ore customers take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to customers regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers of vehicles recently sold from your vehicle inventory with no customer information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
This bulletin is notice to you that the new motor vehicles included in this campaign may not comply with the standards identified above. Under section 108 of the National and Motor Vehicle Safety Act, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the campaign correction, your dealership may be subject to a civil penalty up to $1,000 for each such sale.
SERVICE PROCEDURE:
LESABRE, PARK AVENUE AND ULTRA MODELS
1. Remove right lower instrument panel insulator (see figure 1), remove (2) 7 mm screws and (1) light bulb.
2. Remove electrical connectors (2) to MALL module.
3. Remove MALL module from multi-use bracket by pressing down on center tab of mounting bracket and sliding module downward until mounting rails disengage.
3a. If MALL module is part number 10276237 (printed on white label on module), proceed to step 4 and install a NEW module, part number 10287337.
3b. If MALL module is part number 10287337 (printed on lavender label on module), proceed to step 4 and REINSTALL removed module.
4. Install MALL module to multi-use bracket by aligning mounting rails on module with mounting bracket rails and sliding module upward into place until locking tab engages.
5. Reinstall electrical connectors, bulb, and lower instrument panel insulator.
6. Install Campaign Identification Label.
RIVIERA MODELS
1. Remove left lower instrument panel insulator (see figure 2), remove (2) 7 mm screws and (1) light bulb.
2. Remove electrical connectors (2) to MALL module.
3. Remove MALL module from multi-use bracket by pressing down on center tab of mounting bracket and sliding MALL module downward until mounting rails disengage.
3a. If MALL module is part number 10276237 (printed on white label on module), proceed to step 4 and install a NEW module, part number 10287337.
3b. If MALL module is part number 10287337 (printed on lavender label on module), proceed to step 4 and REINSTALL removed module.
4. Install MALL module to multi-use bracket by aligning mounting rails on module with mounting bracket rails and sliding module upward into place until locking tabs engage.
5. Reinstall electrical connectors, bulb, and lower instrument panel insulator.
6. Install Campaign Identification Label.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the customer. When using the new campaign identification label, be sure to install the clear protective covering. Additional "Campaign Identification Labels" can be obtained from VISPAC Incorporated by calling 1-800-269-5 1 00 (Monday through Friday 8:00 a.m. to 4:30 p.m. EST). Ask for Item Number S-1015 when ordering.
Apply "Campaign Identification Label" on a clean dry surface.
WARRANTY INFORMATION
REPAIR PART FAILED PARTS FAILURE LABOR LABOR PERFORMED COUNT PART NO. ALLOW CODE OP. HRS. -------------------------------------------------------------------- Inspect only - - - - - - - 96 V9755 0.2* New MALL Module already installed Replace 1 10287337 ** 96 V9756 0.2* MALL module
* ADD: For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours".
** The "Parts Allowance" should be the sum total of the current GMSPO dealer net price plus 40% of all parts required for the repair.
COURTESY TRANSPORTATION CLAIM
Courtesy transportation supplied to customers within the program guidelines should be entered on the same repair order as the campaign repair using the Z79XX operations as appropriate.
In addition to the normal courtesy transportation labor operations, the following improvements have been made for this Buick campaign:
New "Z" operations:
Z3075 Same-day usage of a loaner vehicle. Limit of $30. No overnight requirement.
Z3076* Pick-up and delivery of vehicle at customer residence or business. Limit of $50.
Modified "Z" operation:
Z7910 Expanded to cover two-way shuttle, taxi, or ride.
*Note that Z3076 may be used in conjunction with Z7901 through Z7906 or Z3075 to provide customer with a loaner vehicle.
Dear Buick Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
NON-COMPLIANCE RECALL FOR:
General Motors has decided that certain 1996 Buick LeSabre, Park Avenue/Ultra, and Riviera model vehicles fail to conform to Federal Motor Vehicle Safety Standards (FMVSS) 114, "Theft Protection" and 208, "Occupant Crash Protection". These vehicles may have been assembled with a multifunction alarm, lighting, and locking module that may contain a damaged capacitor. If the capacitor is damaged, the "key in the ignition" warning chime and the driver seatbelt unbuckled warning chime and indicator lamp may be inoperable. These functions are required by FMSS 114 and 208. In addition, other chime reminder functions, interior lighting controls, and power door locking functions are also affected.
ACTION:
------ To correct these conditions and in order to comply with FMVSS 114 and 208, your Buick dealer will inspect and, if required, replace the module. This service will be performed for you at no charge.
HOW LONG WILL REPAIR TAKE?
The labor time necessary to perform this service is approximately fifteen (15) minutes. Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.
COURTESY TRANSPORTATION:
To minimize your inconvenience, Buick and Buick dealers offer various courtesy transportation options, including for this campaign, two-way shuttle service or a loaner. If these do not fit your needs, pick up and delivery of your vehicle is also being offered. Your dealer can advise you of the various options available to you when you schedule your appointment and courtesy transportation requirements.
CONTACTING YOUR BUICK DEALER:
Please contact your Buick dealer as soon as possible to arrange a service date. Instructions for making this correction have been sent to your dealer and parts are available.
Your Buick dealer is best equipped to obtain parts and provide service to ensure that your vehicle is corrected as promptly as possible. If, however, you take your vehicle to your dealer on the agreed service date, and they do not remedy this condition on that date or within (5) days, we recommend you contact the Buick Customer Assistance Center by calling 1-800-521-7300.
After contacting your dealer and the Customer Assistance Center, if you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, SW, Washington DC 20590 or call 1-800-424-9393 (Washington D. C. residents use 202-366-0123).
CUSTOMER REPLY CARD:
The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
Buick Motor Division GENERAL MOTORS CORPORATION
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
