Incorrect Radio

General Motors has decided that certain 2000 Buick LeSabre model vehicles may have been built with an incorrect radio. The price label and dealer invoice may indicate a vehicle is equipped with a dual play radio (AM/FM radio with CD and cassette tape player - RPO UP0) when the actual radio equipment on the vehicle is a single play radio (AM/FM radio with CD player only).

To correct this condition on unsold vehicles, dealers will replace the incorrect radio with the correct radio as specified on the price label and invoice, OR REQUEST A REVISED PRICE LABEL AND INVOICE REFLECTING CORRECT VEHICLE CONTENT.

To correct this condition on sold vehicles, dealers will either replace the incorrect radio with the correct radio as listed on the price label and invoice, or reimburse owners for the cost difference between the correct and incorrect radio equipment (including any applicable taxes).

Involved are certain 2000 Buick LeSabre model vehicles with price labels indicating dual play radios (RPO UP0) and built within the following VIN breakpoints:

Important: Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) prior to beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved.]

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

Important: Any vehicles that have been previously corrected, and for which regular warranty claims have been submitted and paid, are to be excluded from this campaign. If an owner has previously chosen to keep the single play radio, and has already been reimbursed for the incorrect radio in their vehicle, that vehicle is to be excluded from this campaign.

Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered as CSO = Customer Special Order.

Important: Due to the small number of vehicles involved and due to limited initial parts availability, dealers are encouraged NOT to order campaign parts for use as shelf stock. Parts should only be ordered when inspection determines that it is necessary to replace an incorrect radio.

Customers will be notified of this campaign on their vehicles by General Motors (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly). Customers will also be contacted by telephone regarding this campaign beginning June 17, 1999.

All unsold new vehicles in dealers' possession and subject to this campaign MUST be held and inspected/repaired per the service procedure of this campaign bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

1. Remove rear seat cushion and disconnect negative battery cable.
2. Open glove box door, remove two (2) Phillips head retaining screws for center instrument panel trim and remove trim plate.
3. Remove two (2) 7 mm hex head retaining screws (one of which is partially covered by the right side of the steering column trim) for instrument panel cluster trim.
4. Position tilt steering wheel to its lowest position. Firmly set the parking brake, move the shift lever out of PARK, and remove the instrument panel trim plate.
5. Depress four (4) spring clips holding the radio in the dash and pull the radio out of the dash.
6. Install new radio into the dash, fully engaging the spring clip retainers.
7. Install instrument panel cluster trim plate and the two (2) 7 mm retaining screws.
8. Install instrument panel center trim plate and two (2) Phillips retaining screws.

Important: Make sure all seat belts are properly positioned.

9. Reconnect negative battery cable and replace rear seat cushion.
10. As a courtesy to the customer, top off the fuel tank and wash the vehicle.
11. Install the GM Campaign Identification Label.

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. When installing the Campaign Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Campaign Identification Labels can be obtained from Dealer Support Materials by calling 1-888-414-6322 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number S-1015 when ordering.

Apply the "Campaign Identification Label" only on a clean, dry surface.

Important: Any vehicles that have been previously corrected, and for which regular warranty claims have been submitted and paid, are to be excluded from this campaign. If an owner has previously chosen to keep the single play radio, and has already been reimbursed for the incorrect radio in their vehicle, that vehicle is to be excluded from this campaign.

Submit a Product Campaign Claim with the information indicated below. Refer to the General Motors Corporation Claims Processing Manual for details on Product Campaign Claim Submission.

Dear Buick Customer:

This notice is sent to inform you of a recall campaign that includes your vehicle.

General Motors has decided that certain 2000 Buick LeSabre model vehicles may have been built with an incorrect radio. The price label and dealer invoice may indicate a vehicle is equipped with a dual play radio (AM/FM radio with CD and cassette tape player) when the actual radio equipment on the vehicle is a single play radio (AM/FM radio with CD player only).

To correct this condition, your dealer will either replace the incorrect radio with the correct radio as listed on the price label and invoice, or reimburse you for the cost difference between the correct and incorrect radio equipment, plus any applicable taxes. This service will be performed for you at no charge .

If you choose to keep the radio currently in your vehicle and be reimbursed for the difference in cost plus applicable taxes, please contact your Buick dealer.

Please contact your Buick dealer as soon as possible to arrange a service date and to assure parts availability. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle.

You may have already been contacted by the Buick Customer Relations Center regarding reimbursement for the incorrect radio in your vehicle. If you choose reimbursement rather than radio replacement, please contact your dealer.

If you experience any trouble scheduling your vehicle or you have any questions regarding this recall action, please contact the Buick Customer Relations Center at 1-800-521-7300. Deaf, hearing impaired or speech impaired call 1-800-832-8425 (Utilizes Telecommunication Devices for the Deaf/Text Telephones TDD/TTY).

The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.

If you have already contacted your dealer and either had the correct radio installed, or been reimbursed for the difference in cost (plus any applicable taxes) between the correct and incorrect radio equipment, please disregard this notice.

Your dealer will provide you with shuttle service or some other form of courtesy transportation, if required, while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

Buick Motor Division

General Motors Corporation

Enclosure