GM Service Manual Online
For 1990-2009 cars only

OnStar Button Malfunction F1

Step

Action

Value(s)

Yes

No

Schematic Reference: OnStar Schematics

1

Did you perform the Cellular Communication Diagnostic System Check?

--

Go to Step 2

Go to Diagnostic System Check - Cellular Communication

2

Important: Contact the OnStar® Call Center first before pressing the emergency button in order to notify them of the test.

  1. Turn ON the ignition, with the engine OFF.
  2. Press each OnStar® button one at a time.

Are all buttons inoperative?

--

Go to Step 4

Go to Step 3

3

Are any buttons intermittent or inoperative?

--

Go to Step 7

Go to Testing for Intermittent Conditions and Poor Connections in Wiring Systems

4

  1. Turn OFF the ignition.
  2. Disconnect the rear view mirror.
  3. Turn ON the ignition, with the engine OFF.
  4. Measure the voltage from the Keypad Supply Voltage circuit to a good ground.

Does the voltage measure greater than the specified value?

9 V

Go to Step 6

Go to Step 5

5

Test the Keypad Supply Voltage circuit for an open or short. Refer to Circuit Testing and Wiring Repairs in Wiring Systems.

Did you find and correct the condition?

--

Go to Step 11

Go to Step 8

6

Test the Keypad Signal circuit for an open or short . Refer to Circuit Testing and Wiring Repairs in Wiring Systems.

Did you find and correct the condition?

--

Go to Step 11

Go to Step 9

7

Inspect for poor connections at the harness connector of the rear view mirror. Refer to Testing for Intermittent Conditions and Poor Connections and Connector Repairs in Wiring Systems.

Did you find and correct the condition?

--

Go to Step 11

Go to Step 9

8

Inspect for poor connections at the harness connector of the VCIM. Refer to Testing for Intermittent Conditions and Poor Connections and Connector Repairs in Wiring Systems.

Did you find and correct the condition?

--

Go to Step 11

Go to Step 10

9

Replace the rear view mirror. Refer to Inside Rearview Mirror Replacement in Stationary Windows.

Did you complete the replacement?

--

Go to Step 11

--

10

Important: Perform the OnStar® setup procedure.

Replace the Communication Interface Module. Refer to Communication Interface Module Replacement .

Did you complete the replacement?

--

Go to Step 11

--

11

Operate the system in order to verify the repair.

Did you correct the condition?

--

System OK

Go to Step 2

OnStar Button Malfunction 2.6

Step

Action

Value(s)

Yes

No

Schematic Reference: OnStar Schematics

1

Did you perform the Cellular Communication Diagnostic System Check?

--

Go to Step 2

Go to Diagnostic System Check - Cellular Communication

2

Important: Contact the OnStar® call center first before pressing the emergency button in order to notify them of the test.

  1. Turn ON the ignition, with the engine OFF.
  2. Press each OnStar® button one at a time.

Are all buttons inoperative?

--

Go to Step 4

Go to Step 3

3

Are any buttons intermittent or inoperative?

--

Go to Step 7

Go to Testing for Intermittent Conditions and Poor Connections in Wiring Systems

4

  1. Turn OFF the ignition.
  2. Disconnect the rear view mirror.
  3. Turn ON the ignition, with the engine OFF.
  4. Measure the voltage from the keypad supply votage circuit to a good ground.

Does the voltage measure greater than the specified value?

9 V

Go to Step 6

Go to Step 5

5

Test the Keypad Supply Voltage circuit for an open or short. Refer to Circuit Testing and Wiring Repairs in Wiring Systems.

Did you find and correct the condition?

Go to Step 11

Go to Step 8

6

Test the keypad signal circuit for an open or short . Refer to Circuit Testing and Wiring Repairs in Wiring Systems.

Did you find and correct the condition?

--

Go to Step 11

Go to Step 9

7

Inspect for poor connections at the harness connector of the rear view mirror. Refer to Testing for Intermittent Conditions and Poor Connections and Connector Repairs in Wiring Systems.

Did you find and correct the condition?

--

Go to Step 11

Go to Step 9

8

Inspect for poor connections at the harness connector of the VIU. Refer to Testing for Intermittent Conditions and Poor Connections and Connector Repairs in Wiring Systems.

Did you find and correct the condition?

--

Go to Step 11

Go to Step 10

9

Replace the rear view mirror. Refer to Inside Rearview Mirror Replacement in Stationary Windows.

Did you complete the replacement?

--

Go to Step 11

--

10

Important: Perform the OnStar® setup procedure.

Replace the VIU. Refer to OnStar Vehicle Interface Unit Replacement .

Did you complete the replacement?

--

Go to Step 11

--

11

Operate the system in order to verify the repair.

Did you correct the condition?

--

System OK

Go to Step 2