Diagnostic Aids
| • | The GPS Signal title on the scan tool will display a "Yes" or "No" dependant upon whether or not the module sees an increment of the seconds transmitted by GPS signals to the Vehicle Communication Interface Module. Upon entering this screen, the "GPS Signal" title will automatically display "Yes", regardless of the presence of time increment, for at least two seconds, while the algorithm in the scan tool determines the status of the clock. If increment is found, "Yes" is continually displayed. If the clock remains static, "No" is displayed. The scan tool looks for increment every second, regardless of current display. |
| • | Inaccurate or aged GPS position concerns made by a customer which are no longer present may have been due to the temporary loss of GPS signal reception by the vehicle. Conditions such as driving through tunnels or parking structures while making an OnStar® keypress will restrict the navigation antenna from a clear view of the satellites in the sky and may have caused this temporary data loss. |
Step | Action | Yes | No |
|---|---|---|---|
Schematic Reference: OnStar Schematics Connector End View Reference: Cellular Communication Connector End Views | |||
1 | Did you perform the Cellular Communication Diagnostic System Check? | Go to Step 2 | |
2 |
Important: It is important to have the vehicle in an open outside area where a cellular call can be successfully placed and global positioning system (GPS) data can be received from satellites. It is also necessary to inform the OnStar® Call Center advisor that this call is for vehicle diagnostic purposes. With a scan tool, observe the GPS signal status indicator in the GPS Data Display menu, for at least 10 seconds. Does the indicator display "Yes"? | Go to Step 3 | Go to Step 6 |
3 |
Has the advisor received GPS data? | Go to Step 4 | Go to Step 5 |
4 | Ask the OnStar® Call Center advisor to verify your position. Is the location provided by the OnStar® Call Center advisor within a reasonable distance from the actual location of the vehicle? | Go to Diagnostic Aids | Go to Step 7 |
5 | Ask the OnStar® Call Center advisor if this call was a fail to voice. Was the call a fail to voice? | Contact the General Motors Technical Assistance Center | Go to Step 6 |
6 | Replace the navigation antenna assembly. Refer to Navigation Antenna Replacement . Did you complete the replacement? | Go to Step 8 | -- |
7 | Replace the Vehicle Communication Interface Module. Refer to Communication Interface Module Replacement . Did you complete the replacement? | Go to Step 8 | -- |
8 | Operate the system in order to verify the repair. Did you correct the condition? | Go to Step 2 | -- |
