WARRANTY ADMIN. - SUBMISSION OF ALL OBDII P - CODES. Buick Park Avenue 1996

SUBJECT: WARRANTY ADMINISTRATION -- SUBMISSION OF ALL OBDII P-CODES WITH WARRANTY CLAIMS TO ENHANCE PRODUCT QUALITY FEEDBACK

MODELS: 1995 CHEVROLET CAMARO 1995 PONTIAC FIREBIRD 1995 CHEVROLET AND GMC S/T TRUCKS 1996-97 PASSENGER CARS, GEOS, AND LIGHT DUTY TRUCKS

WHEN EQUIPPED WITH ONE OF THE FOLLOWING ENGINES, 3100 (VIN M- RPO L82), 3400 (VIN E-RPO LA1), 3.4L DOHC (VIN X-RPO LQ1), 3800 SERIES II SUPERCHARGED (VIN 1-RPO L67), 3800 SERIES II (VIN K-RPO L36), 5.OL (VIN M-RPO L30), 5.7L (VIN R-RPO L31), 5.7L (VIN P-RPO LT1), 4.3L (VIN W-RPO L99), 4.0L (VIN C-RPO L47, 4.6L (VIN Y-RPO LD8), 4.6L (VIN 9-RPO L37), 4.3L (VIN W-RPO L35), 4.3L (VIN X-RPO LF6), 2.2L (VIN 4-RPO LN2), 2.4L (VIN T-RPO LD9), 1.0L (VIN 6-RPO LP2), 1.3L (VIN 9-RPO L72), 1.8L (VIN 8-RPO LV6), 1.6L (VIN 6-RPO L01)

WITH THE INTRODUCTION OF OBDII (ON BOARD DIAGNOSTICS) THERE IS A POTENTIAL TO GAIN A WEALTH OF INFORMATION FROM VEHICLES COMING IN FOR REPAIR WITH THE MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATED. THIS BULLETIN ADDRESSES A PROCESS THAT WILL PROVIDE OBDII CODE INFORMATION THROUGH THE WARRANTY CLAIMS SYSTEM.

THE FOLLOWING ACTION SHOULD BE TAKEN BY THE SERVICING GM DEALER.

1. THE OBDII P-CODES, TECHNICIAN OBSERVATIONS AND CUSTOMER COMMENTS ARE ALL TO BE RECORDED ON THE REPAIR ORDER IN ACCORDANCE WITH THE ARTICLE 1.6.2G OF THE GM SERVICE POLICIES AND PROCEDURE MANUAL.

2. THE ABOVE INFORMATION IS TO BE ENTERED IN THE COMMENT SECTION OF THE WARRANTY CLAIM FOR SUBMISSION IN ACCORDANCE WITH SECTION 4.2.G IN THE GM CLAIMS PROCESSING MANUAL.

THIS INFORMATION WILL BE ANALYZED BY GM POWERTRAIN ENGINEERING. THE PROCESS WILL PROVIDE ENGINEERS WITH ACCURATE DETAILED INFORMATION ON A MORE TIMELY BASIS. THIS CAN RESULT IN THE EARLY IDENTIFICATION AND RESOLUTION TO MANY POTENTIAL PRODUCT CONCERNS.

WITH "P-CODE, TECHNICIAN OBSERVATIONS, AND CUSTOMER COMMENT" INFORMATION ON ALL VEHICLES REQUIRING OBDII CODE REPAIR, ENGINEERING CAN BEGIN TO BETTER UNDERSTAND WHAT IS CAUSING THE MALFUNCTION INDICATOR LAMP TO ILLUMINATE.

ENGINEERING IS COMMITTED TO WORKING WITH THE GM DEALERSHIPS AND WITH THEIR HELP CAN FURTHER IMPROVE THE PRODUCT QUALITY. FEEDBACK WILL ALSO BE PROVIDED TO THE DEALERS BASED ON THE INFORMATION RECEIVED.

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.