INFORMATION ON PRODUCT DIAGNOSIS PROGRAM. Buick Park Avenue 1997

SUBJECT: INFORMATION ON PRODUCT DIAGNOSIS PROGRAM

MODELS: 1997 BUICK PARK AVENUE/ULTRA

********************************************************************* IMPORTANT:

"GM OF CANADA" DEALERS AND "NAES" DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN. ********************************************************************

TO ENHANCE BUICK TECHNICIANS' ABILITY TO "FIX IT RIGHT THE FIRST TIME" AND TO INCREASE CUSTOMER SATISFACTION WITH THE ABOVE LISTED MODELS, BUICK IS PLEASED TO ANNOUNCE THE 1997 PARK AVENUE/ULTRA PRODUCT DIAGNOSIS PROGRAM. THIS PROGRAM WILL GIVE THE TECHNICIAN ACCESS TO SPECIALIZED TECHNICAL SUPPORT THROUGH THE BUICK TECHNICAL ASSISTANCE CENTER AND A DIRECT LINKAGE TO OBTAIN SPECIFIC PARTS NEEDED TO COMPLETE THE REPAIRS. THIS IS A 6 MONTH PROGRAM AND WILL CONCLUDE ON OR ABOUT JANUARY 31, 1997.

DIAGNOSIS/PART ORDERING

BUICK DEALERSHIP TECHNICIANS SHOULD FOLLOW ALL PUBLISHED DIAGNOSTICS INCLUDING: NECESSARY SYSTEM CHECKS, DIAGNOSTIC CHARTS, AND TROUBLESHOOTING HINTS. RECORD ALL FINDINGS INCLUDING: CUSTOMER CONCERN, DIAGNOSTIC TROUBLE CODES (DTC'S), ATTEMPTED REPAIRS, ETC. ONCE YOU HAVE COMPLETED DIAGNOSIS AND A LISTED PART IS NEEDED, CONTACT BUICK TECHNICAL ASSISTANCE CENTER, 1-800-521-7479. BUICK TECHNICAL ASSISTANCE CENTER WILL CONFIRM YOUR DIAGNOSIS, ASSIGN YOUR REQUEST A TAS CASE NUMBER, AND EXPEDITE THE PARTS YOU NEED. ALL PARTS WILL BE SHIPPED WITHIN 24 HOURS OF YOUR REQUEST. BELOW IS A LIST OF PARTS THAT CAN ONLY BE ORDERED THROUGH THIS PROCESS.

CUSTOMER SPECIAL HANDLING

EVERY REPAIR TO A NEW BUICK REPRESENTS A CERTAIN AMOUNT OF INCONVENIENCE FOR OUR CUSTOMERS. THE CUSTOMER EXPECTS HIS OR HER CAR TO BE FIXED CORRECTLY AND FIXED AS QUICKLY AS POSSIBLE. THIS PROGRAM WILL HELP TO ACCOMPLISH BOTH GOALS. EVERY BUICK DEALER IS ENCOURAGED TO TAKE FULL ADVANTAGE OF ALL CUSTOMER SATISFACTION TOOLS INCLUDING COURTESY TRANSPORTATION AND ROADSIDE ASSISTANCE TO MINIMIZE THE CUSTOMER'S INCONVENIENCE WHEN ANY REPAIR IS NECESSARY. DURING THE REPAIR PROCESS, IT IS IMPORTANT TO COMMUNICATE THE STATUS OF THE CAR TO THE CUSTOMER.

SPECIFIC PARTS AVAILABLE ONLY THROUGH TAC

THE FOLLOWING IS A LIST OF THE PARTS THAT WILL BE AVAILABLE ONLY THROUGH THE BUICK TECHNICAL ASSISTANCE CENTER FOR THE DURATION OF THIS PROGRAM:

INSTRUMENT PANEL CLUSTER IPC THEFT DETERRENT MODULE PASSKEY III BODY MODULE SBM HVAC PROGRAMMER HCM INFLATABLE RESTRAINT SENSING AND DIAGNOSTIC MODULE SDM DOOR MODULE (FRONT, REAR AND PASSENGER) DM ENGINE WIRING HARNESS JUNCTION BLOCK BEC DOOR WIRING HARNESS JUNCTION BLOCK BEC BODY WIRING HARNESS JUNCTION BLOCK BEC REMOTE DOOR LOCK RECEIVER MODULE RFA MEMORY SEAT MODULE MSM

THE REPLACEMENT UNITS WILL INCLUDE A SELF-ADDRESSED, PREPAID SHIPPING LABEL FOR RETURN OF THE DEFECTIVE UNIT. PLEASE INCLUDE A COPY OF THE REPAIR ORDER, ANY CUSTOMER CONCERNS AND TECHNICIAN'S COMMENTS, AND RETURN THE UNIT TO CLCD ENGINEERING FOR EVALUATION. USE THE REPLACEMENT BOX FOR SHIPMENT OF THE RETURN UNIT.

BY FOLLOWING THE ABOVE GUIDELINES, YOUR DEALERSHIP WILL RECEIVE ADDITIONAL TECHNICAL SUPPORT, QUICK ACCESS TO THE PARTS YOU NEED, AND SUPPLY VALUABLE PRODUCT FEEDBACK TO BUICK. IF YOU HAVE ANY QUESTIONS ABOUT THIS PROGRAM, CONTACT THE BUICK TECHNICAL ASSISTANCE CENTER.

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GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.