WINDSHIELD WASHER LOW FLUID INSTRUMENT PANEL MESSAGE INOP.

NOTE: GM OF CANADA VERSION OF 98016A IS LOCATED BELOW THE US VERSION ______________________________________________________________________

PRODUCT CAMPAIGNS 98016-A JUNE, 1998

IMPORTANT: THIS BULLETIN SUPERCEDES AND REPLACES BULLETIN 98016 DATED MAY, 1998. IT REPLACES INCORRECT P/N 12186458 WITH P/N 12092345 AND ADDS INFORMATION ABOUT THE USE OF 20, 18, OR 16 GAUGE WIRE IF 22 GAUGE WIRE IS NOT AVAILABLE LOCALLY. PLEASE DISCARD BULLETIN 98016. ______________________________________________________________________

PRODUCT RECALL CAMPAIGN

CUSTOMER SATISFACTION CAMPAIGN

SUBJECT: 98016-A - WINDSHIELD WASHER LOW FLUID INSTRUMENT PANEL MESSAGE INOPERATIVE

MODELS: 1998 BUICK PARK AVENUE (ULTRA NOT INVOLVED)

CERTAIN 1998 BUICK PARK AVENUE MODEL VEHICLES CANNOT DISPLAY THE LOW WINDSHIELD WASHER FLUID WARNING MESSAGE ON THE DRIVER INFORMATION CENTER DUE TO A MISSING CIRCUIT IN AN INSTRUMENT PANEL WIRING HARNESS.

TO CORRECT THIS CONDITION, DEALERS ARE TO INSTALL A JUMPER WIRE HARNESS TO COMPLETE THE LOW WINDSHIELD WASHER FLUID CIRCUIT.

VEHICLES INVOLVED

INVOLVED ARE CERTAIN 1998 BUICK PARK AVENUE MODEL VEHICLES (ULTRA NOT INVOLVED) BUILT WITHIN THE FOLLOWING VIN BREAKPOINTS:

YEAR MODEL PLANT CODE FROM THROUGH 1998 PARK AVENUE DETROIT-HAMTRAMCK "U" WU400082 WU401081 1998 PARK AVENUE ORION "4" W4600001 W4635754

IMPORTANT: DEALERS SHOULD CONFIRM VEHICLE ELIGIBILITY THROUGH VISS (VEHICLE INFORMATION SERVICE SYSTEM) NOT ALL VEHICLES WITHIN THE ABOVE BREAKPOINTS MAY BE INVOLVED

INVOLVED VEHICLES HAVE BEEN IDENTIFIED BY VEHICLE IDENTIFICATION NUMBER. COMPUTER LISTINGS CONTAINING THE COMPLETE VEHICLE IDENTIFICATION NUMBER, CUSTOMER NAME AND ADDRESS DATA HAVE BEEN PREPARED, AND ARE BEING FURNISHED TO INVOLVED DEALERS WITH THE CAMPAIGN BULLETIN. THE CUSTOMER NAME AND ADDRESS DATA FURNISHED WILL ENABLE DEALERS TO FOLLOW-UP WITH CUSTOMERS INVOLVED IN THIS CAMPAIGN. ANY DEALER NOT RECEIVING A COMPUTER LISTING WITH THE CAMPAIGN BULLETIN HAS NO INVOLVED VEHICLES CURRENTLY ASSIGNED.

THESE DEALER LISTINGS MAY CONTAIN CUSTOMER NAMES AND ADDRESSES OBTAINED FROM STATE MOTOR VEHICLE REGISTRATION RECORDS. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF LAW IN SEVERAL STATES. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING TO THE FOLLOW-UP NECESSARY TO COMPLETE THIS CAMPAIGN.

CUSTOMER NOTIFICATION

CUSTOMERS WILL BE NOTIFIED OF THIS CAMPAIGN ON THEIR VEHICLES BY GENERAL MOTORS (SEE COPY OF TYPICAL CUSTOMER LETTER INCLUDED WITH THIS BULLETIN).

PARTS INFORMATION

THE TERMINALS/CONNECTORS REQUIRED TO COMPLETE THIS CAMPAIGN CAN BE FOUND IN TERMINAL REPAIR KIT, J-38125-B. IF ADDITIONAL TERMINALS/CONNECTORS ARE REQUIRED, THEY CAN BE OBTAINED FROM GENERAL MOTORS SERVICE PARTS OPERATIONS (GMSPO). PLEASE REFER TO YOUR "INVOLVED VEHICLES LISTING" PRIOR TO ORDERING REQUIREMENTS. NORMAL ORDERS SHOULD BE PLACED ON A DRO = DAILY REPLENISHMENT ORDER. AN EMERGENCY REQUIREMENT SHOULD BE ORDERED ON A CSO = CUSTOMER SPECIAL ORDER.

PART NUMBER DESCRIPTION QUANITY/VEHICLE

12089660 SMB CONNECTOR/TERMINAL (SHIPPED IN PACKAGE OF 10 ) 1 12092345 C200 CONNECTOR/TERMINAL (SHIPPED IN PACKAGE OF 25) 1

ALSO REQUIRED FOR REPAIR IS A 60 INCH (1500 MM) LENGTH OF .35 (22 GAUGE) WIRE (PREFERABLY BLACK/WHITE STRIPE) WHICH SHOULD BE OBTAINED LOCALLY. IF 22 GAUGE WIRE IS NOT AVAILABLE LOCALLY, 20, 18, OR 16 GAUGE MAY BE SUBSTITUTED.

DEALER CAMPAIGN RESPONSIBILITY

ALL UNSOLD NEW VEHICLES IN DEALERS' POSSESSION AND SUBJECT TO THIS CAMPAIGN MUST BE HELD AND INSPECTED/REPAIRED PER THE SERVICE PROCEDURE OF THIS CAMPAIGN BULLETIN BEFORE CUSTOMERS TAKE POSSESSION OF THESE VEHICLES.

DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO CUSTOMERS, REGARDLESS OF MILEAGE, AGE OF VEHICLE, OR OWNERSHIP, FROM THIS TIME FORWARD.

CUSTOMERS WHO HAVE RECENTLY PURCHASED VEHICLES SOLD FROM YOUR VEHICLE INVENTORY, AND FOR WHICH THERE IS NO CUSTOMER INFORMATION INDICATED ON THE DEALER LISTING, ARE TO BE CONTACTED BY THE DEALER. ARRANGEMENTS ARE TO BE MADE TO MAKE THEREQUIRED CORRECTION ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS BULLETIN. THIS COULD BE DONE BY MAILING TO SUCH CUSTOMERS A COPY OF THE APPROPRIATE DIVISIONAL CUSTOMER LETTER ACCOMPANYING THIS BULLETIN. CAMPAIGN FOLLOW-UP CARDS SHOULD NOT BE USED FOR THIS PURPOSE, SINCE THE CUSTOMER MAY NOT AS YET HAVE RECEIVED THE NOTIFICATION LETTER.

IN SUMMARY, WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN ENTERS YOUR VEHICLE INVENTORY, OR IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, PLEASE TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE SELLING OR RELEASING THE VEHICLE.

SERVICE PROCEDURE

1) DISCONNECT NEGATIVE BATTERY CABLE. RECORD RADIO STATION PRESETS PRIOR TO DISCONNECTING CABLE.

2) REMOVE RIGHT SIDE LOWER INSTRUMENT PANEL (IP) INSULATOR PANEL. LOCATE AND REMOVE CONNECTOR C1 (#1, FIGURE 1, BELOW - 32-WAY, LARGER PINK CONNECTOR) FROM THE BODY CONTROL MODULE (SBM). THE SBM IS LOCATED IN FRONT OF THE HVAC PROGRAMMER (#2, FIGURE 1 - BEHIND THE PROGRAMMER FROM THE PASSENGER SEAT). THE PROGRAMMER CONNECTORS ARE LIGHT BLUE.

IMPORTANT: FIGURE 38, PAGE 8A-201-38 OF THE SERVICE MANUAL HAS NUMBERS 1 AND 2 REVERSED.

FIGURE 1

3) REMOVE LEFT SIDE IP INSULATOR PANEL/AIR DUCT. LOCATE AND REMOVE CONNECTOR C200 (#1, FIGURE 2, BELOW - 16-WAY GRAY) UNDER THE LEFT SIDE OF THE IP.

FIGURE 2

4) MAKE A JUMPER HARNESS. OBTAIN A 60 INCH (1500 MM) LENGTH OF .35 (22 GAUGE) WIRE (20, 18, OR 16 GAUGE WIRE MAY BE SUBSTITUTED IF 22 GAUGE WIRE IS NOT AVAILABLE LOCALLY). BLACK/WHITE STRIPE IS THE ORIGINAL COLOR. USING THE APPROPRIATE TERMINALS AND TOOLS FROM J-38125-B TERMINAL REPAIR KIT (TRAYS 3 AND 5), ATTACH ONE TERMINAL TO EACH END OF THE WIRE.

THE EQUIVALENT PART NUMBERS FOR THE TERMINALS, IF ORDERED FROM GMSPO, ARE 12089660 FOR THE SBM CONNECTOR, AND 12092345 FOR THE C200 CONNECTOR.

5) UNDER THE LEFT SIDE OF THE IP, INSTALL THE CORRECT TERMINAL INTO CAVITY "E" OF THE C200 CONNECTOR. SECURE THE WIRE TO THE EXISTING HARNESS, AND ROUTE TOWARD THE RIGHT SIDE UNDER THE IP. REINSTALL CONNECTOR C200. REINSTALL THE LOWER IP CLOSE-OUT PANEL/AIR DUCT.

6) UNDER THE RIGHT SIDE OF THE IP, INSTALL THE OTHER TERMINAL INTO CAVITY "C1" OF THE SBM CONNECTOR. SECURE THE REMAINING WIRE. REINSTALL THE SBM CONNECTOR. REINSTALL THE LOWER IP INSULATOR PANEL.

7) RECONNECT NEGATIVE BATTERY CABLE AND RESET RADIO PRESETS AS RECORDED IN STEP 1.

8) CHECK CIRCUIT FOR PROPER OPERATION. REMOVE WASHER FLUID LEVEL CONNECTOR AT WASHER BOTTLE, AND JUMPER THE TERMINALS. THE "LOW FLUID LEVEL" MESSAGE SHOULD COME ON WITH THE IGNITION KEY ON.

9) INSTALL THE GM CAMPAIGN IDENTIFICATION LABEL.

CAMPAIGN IDENTIFICATION LABEL

EACH VEHICLE CORRECTED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS PRODUCT CAMPAIGN BULLETIN WILL REQUIRE A "CAMPAIGN IDENTIFICATION LABEL". EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER AND THE FIVE (5) DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR A BALL POINT PEN.

EACH "CAMPAIGN IDENTIFICATION LABEL" IS TO BE LOCATED ON THE RADIATOR CORE SUPPORT IN AN AREA WHICH WILL BE VISIBLE WHEN THE VEHICLE IS BROUGHT IN BY THE CUSTOMER FOR PERIODIC SERVICING. WHEN INSTALLING THE CAMPAIGN IDENTIFICATION LABEL, BE SURE TO PULL THE TAB TO ALLOW ADHESION OF THE CLEAR PROTECTIVE COVERING. ADDITIONAL CAMPAIGN IDENTIFICATION LABELS CAN BE OBTAINED FROM VISPAC INCORPORATED (GM FULFILLMENT CENTER) BY CALLING 1-800-269-5100 (MONDAY-FRIDAY, 8:00 A.M. TO 4:30 P.M. EST). ASK FOR ITEM NUMBER S-1015 WHEN ORDERING.

APPLY THE "CAMPAIGN IDENTIFICATION LABEL" ONLY ON A CLEAN, DRY SURFACE.

CLAIM INFORMATION

SUBMIT A PRODUCT CAMPAIGN CLAIM WITH THE INFORMATION INDICATED BELOW:

PART FAILED PARTS LABOR LABOR NET REPAIR PERFORMED COUNT PART NO. ALLOW CC-FC OP * HOURS ITEM INSTALL JUMPER WIRING HARNESS 2 12092345 ** MA-96 V0155 0.4 ***

* FOR CAMPAIGN ADMINISTRATIVE ALLOWANCE, ADD 0.1 HOURS TO THE "LABOR HOURS".

** THE "PARTS ALLOWANCE" SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS 40% FOR PARTS REQUIRED TO COMPLETE THE REPAIR.

*** THE AMOUNT IDENTIFIED IN THE "NET ITEM" COLUMN SHOULD REPRESENT THE ACTUAL COST INCURRED TO OBTAIN 60" OF WIRE (PLUS 40%) REQUIRED TO COMPLETE THE REQUIRED REPAIR.

REFER TO THE GENERAL MOTORS CORPORATION CLAIMS PROCESSING MANUAL FOR DETAILS ON PRODUCT CAMPAIGN CLAIM SUBMISSION.

FIGURES: 2

GM BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THESE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE TOOLS, EQUIPMENT, SAFETY INSTRUCTIONS, AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE YOUR DEALER/RETAILER FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION

MAY, 1998

DEAR BUICK PARK AVENUE CUSTOMER:

WE, AT BUICK MOTOR DIVISION, ARE COMMITTED TO IMPROVING THE BUICK CUSTOMER EXPERIENCE. WE HAVE DISCOVERED A CONDITION ON YOUR VEHICLE AND ARE WRITING TO YOU TODAY WITH OUR ACTION TO RESOLVE THIS CONDITION.

REASON FOR THIS RECALL: CERTAIN 1998 BUICK PARK AVENUE MODEL VEHICLES CANNOT DISPLAY THE LOW WINDSHIELD WASHER FLUID WARNING MESSAGE ON THE DRIVER INFORMATION CENTER DUE TO A MISSING CIRCUIT IN AN INSTRUMENT PANEL WIRING HARNESS.

WHAT WILL BE DONE: TO CORRECT THIS CONDITION, YOUR DEALER WILL INSTALL A JUMPER WIRE HARNESS TO COMPLETE THE LOW WINDSHIELD WASHER FLUID CIRCUIT. THIS SERVICE WILL BE PERFORMED FOR YOU AT NO CHARGE.

CONTACTING YOUR DEALER: PLEASE CONTACT YOUR BUICK DEALER AS SOON AS POSSIBLE TO ARRANGE A SERVICE DATE AND TO ASSURE PARTS AVAILABILITY. INSTRUCTIONS FOR MAKING THIS CORRECTION HAVE BEEN SENT TO YOUR DEALER. PLEASE ASK YOUR DEALER IF YOU WISH TO KNOW HOW MUCH TIME WILL BE NEEDED TO SCHEDULE, PROCESS AND REPAIR YOUR VEHICLE.

IF YOU EXPERIENCE ANY TROUBLE SCHEDULING YOUR VEHICLE OR YOU HAVE ANY QUESTIONS REGARDING THIS RECALL ACTION, PLEASE CONTACT THE BUICK CUSTOMER RELATIONS CENTER AT THE FOLLOWING LISTED NUMBER:

NUMBER DEAF, HEARING IMPAIRED OR SPEECH IMPAIRED *

1-800-521-7300 1-800-832-8425

* UTILIZES TELECOMMUNICATION DEVICES FOR THE DEAF/TEXT TELEPHONES (TDD/TTY)

CUSTOMER REPLY CARD: THE ENCLOSED CUSTOMER REPLY CARD IDENTIFIES YOUR VEHICLE. PRESENTATION OF THIS CARD TO YOUR DEALER WILL ASSIST IN MAKING THE NECESSARY CORRECTION IN THE SHORTEST POSSIBLE TIME. IF YOU NO LONGER OWN THIS VEHICLE, PLEASE LET US KNOW BY COMPLETING THE POSTAGE PAID REPLY CARD AND RETURNING IT TO US.

WE ARE SORRY TO CAUSE YOU THIS INCONVENIENCE; HOWEVER, WE HAVE TAKEN THIS ACTION IN THE INTEREST OF YOUR CONTINUED SATISFACTION WITH OUR PRODUCTS.

BUICK MOTOR DIVISION GENERAL MOTORS CORPORATION

ENCLOSURE

COPYRIGHT 1998 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.

********************************************************************** GM OF CANADA **********************************************************************

PRODUCT CAMPAIGNS 98016-A JUNE, 1998

IMPORTANT: THIS BULLETIN SUPERCEDES AND REPLACES BULLETIN 98016 DATED MAY, 1998. IT REPLACES INCORRECT P/N 12186458 WITH P/N 12092345 AND ADDS INFORMATION ABOUT THE USE OF 20, 18, OR 16 GAUGE WIRE IF 22 GAUGE WIRE IS NOT AVAILABLE LOCALLY. PLEASE DISCARD BULLETIN 98016. ______________________________________________________________________

PRODUCT RECALL CAMPAIGN

CUSTOMER SATISFACTION CAMPAIGN

SUBJECT: 98016-A - WINDSHIELD WASHER LOW FLUID INSTRUMENT PANEL MESSAGE INOPERATIVE

MODELS: 1998 BUICK PARK AVENUE (ULTRA NOT INVOLVED)

GENERAL MOTORS OF CANADA LIMITED HAS DECIDED THAT CERTAIN 1998 BUICK PARK AVENUE MODEL VEHICLES CANNOT DISPLAY THE LOW WINDSHIELD WASHER FLUID WARNING MESSAGE ON THE DRIVER INFORMATION CENTRE DUE TO A MISSING CIRCUIT IN AN INSTRUMENT PANEL WIRING HARNESS.

TO CORRECT THIS CONDITION, DEALERS ARE TO INSTALL A JUMPER WIRE HARNESS TO COMPLETE THE LOW WINDSHIELD WASHER FLUID CIRCUIT.

VEHICLES INVOLVED

INVOLVED ARE CERTAIN 1998 BUICK PARK AVENUE MODEL VEHICLES (ULTRA NOT INVOLVED) BUILT WITHIN THE FOLLOWING VIN BREAKPOINTS:

YEAR MODEL PLANT CODE FROM THROUGH 1998 PARK AVENUE DETROIT-HAMTRAMCK "U" WU400082 WU401081 1998 PARK AVENUE ORION "4" W4600001 W4635754

NOTE: PLEASE CHECK DCS SCREEN 445 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WILL BE PAID.

INVOLVED VEHICLES HAVE BEEN IDENTIFIED BY VEHICLE IDENTIFICATION NUMBER. COMPUTER LISTINGS CONTAINING THE COMPLETE VEHICLE IDENTIFICATION NUMBER, CUSTOMER NAME AND ADDRESS DATA HAVE BEEN PREPARED, AND ARE BEING FURNISHED TO INVOLVED DEALERS WITH THE CAMPAIGN BULLETIN. THE CUSTOMER NAME AND ADDRESS DATA FURNISHED WILL ENABLE DEALERS TO FOLLOW-UP WITH CUSTOMERS INVOLVED IN THIS CAMPAIGN. ANY DEALER NOT RECEIVING A COMPUTER LISTING WITH THE CAMPAIGN BULLETIN HAS NO INVOLVED VEHICLES CURRENTLY ASSIGNED.

THESE DEALER LISTINGS MAY CONTAIN CUSTOMER NAMES AND ADDRESSES OBTAINED FROM STATE MOTOR VEHICLE REGISTRATION RECORDS. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF LAW IN SEVERAL STATES. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING TO THE FOLLOW-UP NECESSARY TO COMPLETE THIS CAMPAIGN.

CUSTOMER NOTIFICATION

CUSTOMERS WILL BE NOTIFIED OF THIS CAMPAIGN ON THEIR VEHICLES BY GENERAL MOTORS (SEE COPY OF TYPICAL CUSTOMER LETTER INCLUDED WITH THIS BULLETIN).

PARTS INFORMATION

THE TERMINALS/CONNECTORS REQUIRED TO COMPLETE THIS CAMPAIGN CAN BE FOUND IN TERMINAL REPAIR KIT, J-38125-B. IF ADDITIONAL TERMINALS/CONNECTORS ARE REQUIRED, THEY CAN BE OBTAINED FROM GENERAL MOTORS SERVICE PARTS OPERATIONS (GMSPO). PLEASE REFER TO YOUR "INVOLVED VEHICLES LISTING" PRIOR TO ORDERING REQUIREMENTS. NORMAL ORDERS SHOULD BE PLACED ON A DRO = DAILY REPLENISHMENT ORDER. AN EMERGENCY REQUIREMENT SHOULD BE ORDERED ON A CSO = CUSTOMER SPECIAL ORDER.

PART NUMBER DESCRIPTION QUANITY/VEHICLE

12089660 SMB CONNECTOR/TERMINAL (SHIPPED IN PACKAGE OF 10 ) 1 12092345 C200 CONNECTOR/TERMINAL (SHIPPED IN PACKAGE OF 25) 1

ALSO REQUIRED FOR REPAIR IS A 60 INCH (1500 MM) LENGTH OF .35 (22 GAUGE) WIRE (PREFERABLY BLACK/WHITE STRIPE) WHICH SHOULD BE OBTAINED LOCALLY. IF 22 GAUGE WIRE IS NOT AVAILABLE LOCALLY, 20, 18, OR 16 GAUGE MAY BE SUBSTITUTED.

DEALER CAMPAIGN RESPONSIBILITY

ALL UNSOLD NEW VEHICLES IN DEALERS' POSSESSION AND SUBJECT TO THIS CAMPAIGN MUST BE HELD AND INSPECTED/REPAIRED PER THE SERVICE PROCEDURE OF THIS CAMPAIGN BULLETIN BEFORE CUSTOMERS TAKE POSSESSION OF THESE VEHICLES.

DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO CUSTOMERS, REGARDLESS OF MILEAGE, AGE OF VEHICLE, OR OWNERSHIP, FROM THIS TIME FORWARD.

CUSTOMERS WHO HAVE RECENTLY PURCHASED VEHICLES SOLD FROM YOUR VEHICLE INVENTORY, AND FOR WHICH THERE IS NO CUSTOMER INFORMATION INDICATED ON THE DEALER LISTING, ARE TO BE CONTACTED BY THE DEALER. ARRANGEMENTS ARE TO BE MADE TO MAKE THEREQUIRED CORRECTION ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS BULLETIN. THIS COULD BE DONE BY MAILING TO SUCH CUSTOMERS A COPY OF THE APPROPRIATE DIVISIONAL CUSTOMER LETTER ACCOMPANYING THIS BULLETIN. CAMPAIGN FOLLOW-UP CARDS SHOULD NOT BE USED FOR THIS PURPOSE, SINCE THE CUSTOMER MAY NOT AS YET HAVE RECEIVED THE NOTIFICATION LETTER.

IN SUMMARY, WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN ENTERS YOUR VEHICLE INVENTORY, OR IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, PLEASE TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE SELLING OR RELEASING THE VEHICLE.

SERVICE PROCEDURE

1) DISCONNECT NEGATIVE BATTERY CABLE. RECORD RADIO STATION PRESETS PRIOR TO DISCONNECTING CABLE.

2) REMOVE RIGHT SIDE LOWER INSTRUMENT PANEL (IP) INSULATOR PANEL. LOCATE AND REMOVE CONNECTOR C1 (#1, FIGURE 1, BELOW - 32-WAY, LARGER PINK CONNECTOR) FROM THE BODY CONTROL MODULE (SBM). THE SBM IS LOCATED IN FRONT OF THE HVAC PROGRAMMER (#2, FIGURE 1 - BEHIND THE PROGRAMMER FROM THE PASSENGER SEAT). THE PROGRAMMER CONNECTORS ARE LIGHT BLUE.

IMPORTANT: FIGURE 38, PAGE 8A-201-38 OF THE SERVICE MANUAL HAS NUMBERS 1 AND 2 REVERSED.

FIGURE 1

3) REMOVE LEFT SIDE IP INSULATOR PANEL/AIR DUCT. LOCATE AND REMOVE CONNECTOR C200 (#1, FIGURE 2, BELOW - 16-WAY GRAY) UNDER THE LEFT SIDE OF THE IP.

FIGURE 2

4) MAKE A JUMPER HARNESS. OBTAIN A 60 INCH (1500 MM) LENGTH OF .35 (22 GAUGE) WIRE (20, 18, OR 16 GAUGE WIRE MAY BE SUBSTITUTED IF 22 GAUGE WIRE IS NOT AVAILABLE LOCALLY). BLACK/WHITE STRIPE IS THE ORIGINAL COLOR. USING THE APPROPRIATE TERMINALS AND TOOLS FROM J-38125-B TERMINAL REPAIR KIT (TRAYS 3 AND 5), ATTACH ONE TERMINAL TO EACH END OF THE WIRE.

THE EQUIVALENT PART NUMBERS FOR THE TERMINALS, IF ORDERED FROM GMSPO, ARE 12089660 FOR THE SBM CONNECTOR, AND 12092345 FOR THE C200 CONNECTOR.

5) UNDER THE LEFT SIDE OF THE IP, INSTALL THE CORRECT TERMINAL INTO CAVITY "E" OF THE C200 CONNECTOR. SECURE THE WIRE TO THE EXISTING HARNESS, AND ROUTE TOWARD THE RIGHT SIDE UNDER THE IP. REINSTALL CONNECTOR C200. REINSTALL THE LOWER IP CLOSE-OUT PANEL/AIR DUCT.

6) UNDER THE RIGHT SIDE OF THE IP, INSTALL THE OTHER TERMINAL INTO CAVITY "C1" OF THE SBM CONNECTOR. SECURE THE REMAINING WIRE. REINSTALL THE SBM CONNECTOR. REINSTALL THE LOWER IP INSULATOR PANEL.

7) RECONNECT NEGATIVE BATTERY CABLE AND RESET RADIO PRESETS AS RECORDED IN STEP 1.

8) CHECK CIRCUIT FOR PROPER OPERATION. REMOVE WASHER FLUID LEVEL CONNECTOR AT WASHER BOTTLE, AND JUMPER THE TERMINALS. THE "LOW FLUID LEVEL" MESSAGE SHOULD COME ON WITH THE IGNITION KEY ON.

9) INSTALL THE GM CAMPAIGN IDENTIFICATION LABEL.

CAMPAIGN IDENTIFICATION LABEL

EACH VEHICLE CORRECTED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS PRODUCT CAMPAIGN BULLETIN WILL REQUIRE A "CAMPAIGN IDENTIFICATION LABEL". EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER AND THE FIVE (5) DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR A BALL POINT PEN.

EACH "CAMPAIGN IDENTIFICATION LABEL" IS TO BE LOCATED ON THE RADIATOR CORE SUPPORT IN AN AREA WHICH WILL BE VISIBLE WHEN THE VEHICLE IS BROUGHT IN BY THE CUSTOMER FOR PERIODIC SERVICING. ADDITIONAL CAMPAIGN IDENTIFICATION LABELS CAN BE OBTAINED FROM DGN BY CALLING 1-800-668-5539(MONDAY-FRIDAY, 8:00 A.M. TO 5:00 P.M. EST). ASK FOR ITEM NUMBER GMP 91 WHEN ORDERING.

APPLY THE "CAMPAIGN IDENTIFICATION LABEL" ONLY ON A CLEAN, DRY SURFACE.

CLAIM INFORMATION

SUBMIT A PRODUCT CAMPAIGN CLAIM WITH THE INFORMATION INDICATED BELOW:

PART FAILED PARTS LABOR LABOR NET REPAIR PERFORMED COUNT PART NO. ALLOW CC-FC OP * HOURS ITEM INSTALL JUMPER WIRING HARNESS 2 12092345 ** MA-96 V0155 0.4 ***

* FOR CAMPAIGN ADMINISTRATIVE ALLOWANCE, ADD 0.1 HOURS TO THE "LABOR HOURS".

** THE "PARTS ALLOWANCE" SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS 40% FOR PARTS REQUIRED TO COMPLETE THE REPAIR.

*** THE AMOUNT IDENTIFIED IN THE "NET ITEM" COLUMN SHOULD REPRESENT THE ACTUAL COST INCURRED TO OBTAIN 60" OF WIRE (PLUS 40%) REQUIRED TO COMPLETE THE REQUIRED REPAIR.

REFER TO THE GENERAL MOTORS CORPORATION CLAIMS PROCESSING MANUAL FOR DETAILS ON PRODUCT CAMPAIGN CLAIM SUBMISSION.

FIGURES: 2

GM BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THESE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE TOOLS, EQUIPMENT, SAFETY INSTRUCTIONS, AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE YOUR DEALER/RETAILER FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION

MAY, 1998

DEAR BUICK PARK AVENUE CUSTOMER:

WE, AT BUICK MOTOR DIVISION, ARE COMMITTED TO IMPROVING THE BUICK CUSTOMER EXPERIENCE. WE HAVE DISCOVERED A CONDITION ON YOUR VEHICLE AND ARE WRITING TO YOU TODAY WITH OUR ACTION TO RESOLVE THIS CONDITION.

REASON FOR THIS RECALL: CERTAIN 1998 BUICK PARK AVENUE MODEL VEHICLES CANNOT DISPLAY THE LOW WINDSHIELD WASHER FLUID WARNING MESSAGE ON THE DRIVER INFORMATION CENTER DUE TO A MISSING CIRCUIT IN AN INSTRUMENT PANEL WIRING HARNESS.

WHAT WILL BE DONE: TO CORRECT THIS CONDITION, YOUR DEALER WILL INSTALL A JUMPER WIRE HARNESS TO COMPLETE THE LOW WINDSHIELD WASHER FLUID CIRCUIT. THIS SERVICE WILL BE PERFORMED FOR YOU AT NO CHARGE.

CONTACTING YOUR DEALER: PLEASE CONTACT YOUR BUICK DEALER AS SOON AS POSSIBLE TO ARRANGE A SERVICE DATE AND TO ASSURE PARTS AVAILABILITY. INSTRUCTIONS FOR MAKING THIS CORRECTION HAVE BEEN SENT TO YOUR DEALER. PLEASE ASK YOUR DEALER IF YOU WISH TO KNOW HOW MUCH TIME WILL BE NEEDED TO SCHEDULE, PROCESS AND REPAIR YOUR VEHICLE.

IF YOU EXPERIENCE ANY TROUBLE SCHEDULING YOUR VEHICLE OR YOU HAVE ANY QUESTIONS REGARDING THIS RECALL ACTION, PLEASE CONTACT THE BUICK CUSTOMER RELATIONS CENTER AT THE FOLLOWING LISTED NUMBER:

NUMBER DEAF, HEARING IMPAIRED OR SPEECH IMPAIRED *

1-800-521-7300 1-800-832-8425

* UTILIZES TELECOMMUNICATION DEVICES FOR THE DEAF/TEXT TELEPHONES (TDD/TTY)

CUSTOMER REPLY CARD: THE ENCLOSED CUSTOMER REPLY CARD IDENTIFIES YOUR VEHICLE. PRESENTATION OF THIS CARD TO YOUR DEALER WILL ASSIST IN MAKING THE NECESSARY CORRECTION IN THE SHORTEST POSSIBLE TIME. IF YOU NO LONGER OWN THIS VEHICLE, PLEASE LET US KNOW BY COMPLETING THE POSTAGE PAID REPLY CARD AND RETURNING IT TO US.

WE ARE SORRY TO CAUSE YOU THIS INCONVENIENCE; HOWEVER, WE HAVE TAKEN THIS ACTION IN THE INTEREST OF YOUR CONTINUED SATISFACTION WITH OUR PRODUCTS.

BUICK MOTOR DIVISION GENERAL MOTORS CORPORATION

ENCLOSURE

COPYRIGHT 1998 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.