CAMPAIGN:INCORRECT FUEL PUMP ASSEMBLY
NOTE: GM Canada version is located below the U.S. version.
************************* U.S. Version
PRODUCT CAMPAIGNS 98029 JUNE, 1998
PRODUCT RECALL CAMPAIGN
CUSTOMER SATISFACTION CAMPAIGN
SUBJECT: 98029 - INCORRECT FUEL PUMP ASSEMBLY
MODELS: CERTAIN 1998 BUICK PARK AVENUE ULTRA
GENERAL MOTORS HAS DECIDED THAT CERTAIN 1998 BUICK PARK AVENUE ULTRA MODEL VEHICLES MAY HAVE BEEN BUILT WITH INCORRECT FUEL TANK FUEL PUMP MODULES. IF THE VEHICLE IS EQUIPPED WITH AN INCORRECT FUEL TANK FUEL PUMP MODULE, CUSTOMERS MAY COMMENT ABOUT REDUCED PERFORMANCE DURING PERIODS OF WIDE OPEN THROTTLE OPERATION.
TO CORRECT THIS CONDITION, DEALERS ARE TO INSPECT VEHICLES FOR THE CORRECT FUEL TANK FUEL PUMP MODULE, AND IF NECESSARY, REPLACE THE FUEL TANK FUEL PUMP MODULE.
VEHICLES INVOLVED
INVOLVED ARE THE FOLLOWING 1998 BUICK PARK AVENUE ULTRA MODEL VEHICLES (169 VEHICLES TOTAL):
1G4CU5218W4644069 1G4CU5211W4644673 1G4CU5215W4645065 1G4CU5215W4645244 1G4CU5213W4644092 1G4CU5219W4644677 1G4CU5219W4645067 1G4CU5210W4645247 1G4CU5216W4644121 1G4CU5210W4644681 1G4CU5210W4645071 1G4CU5216W4645253 1G4CU5210W4644129 1G4CU5216W4644703 1G4CU5212W4645072 1G4CU5211W4645256 1G4CU5210W4644132 1G4CU5213W4644707 1G4CU5216W4645074 1G4CU5215W4645258 1G4CU5212W4644147 1G4CU5215W4644725 1G4CU521XW4645076 1G4CU5213W4645260 1G4CU5210W4644180 1G4CU5217W4644726 1G4CU5211W4645077 1G4CU5215W4645261 1G4CU5218W4644234 1G4CU5219W4644744 1G4CU5214W4645087 1G4CU5217W4645262 1G4CU5215W4644238 1G4CU5218W4644752 1G4CU5216W4645091 1G4CU5210W4645264 1G4CU521XW4644252 1G4CU5212W4644777 1G4CU521XW4645093 1G4CU5218W4645268 1G4CU5211W4644253 1G4CU5217W4644788 1G4CU5210W4645099 1G4CU5216W4645270 1G4CU5217W4644256 1G4CU5219W4644789 1G4CU5216W4645110 1G4CU5215W4645275 1G4CU5216W4644264 1G4CU5214W4644814 1G4CU5218W4645111 1G4CU5219W4645277 1G4CU5214W4644277 1G4CU5215W4644823 1G4CU5213W4645114 1G4CU5212W4645279 1G4CU5214W4644313 1G4CU5215W4644837 1G4CU5217W4645116 1G4CU5212W4645282 1G4CU5213W4644318 1G4CU5211W4644849 1G4CU5210W4645118 1G4CU5218W4645285 1G4CU5218W4644329 1G4CU5212W4644858 1G4CU5211W4645127 1G4CU5215W4645289 1G4CU5214W4644358 1G4CU5212W4644875 1G4CU5219W4645134 1G4CU5211W4645290 1G4CU5212W4644388 1G4CU5218W4644895 1G4CU5214W4645137 1G4CU5216W4645298 1G4CU5211W4644401 1G4CU5217W4644905 1G4CU5213W4645145 1G4CU5212W4645301 1G4CU5212W4644407 1G4CU5215W4644949 1G4CU5219W4645151 1G4CU5214W4645302 1G4CU5216W4644409 1G4CU5217W4644953 1G4CU521XW4645160 1G4CU5219W4645313 1G4CU5211W4644432 1G4CU5212W4644956 1G4CU5210W4645166 1G4CU5212W4645315 1G4CU5217W4644449 1G4CU5213W4644965 1G4CU5212W4645167 1G4CU5214W4645316 1G4CU5219W4644453 1G4CU5217W4644970 1G4CU5218W4645173 1G4CU5218W4645318 1G4CU5210W4644468 1G4CU5212W4644973 1G4CU5213W4645176 1G4CU5211W4645323 1G4CU5219W4644470 1G4CU521XW4644980 1G4CU5215W4645177 1G4CU5215W4645325 1G4CU5210W4644471 1G4CU5217W4644984 1G4CU5219W4645182 1G4CU5210W4645328 1G4CU5211W4644480 1G4CU5210W4644986 1G4CU5218W4645187 1G4CU5211W4645337 1G4CU521XW4644512 1G4CU5212W4644987 1G4CU5211W4645189 1G4CU5219W4645344 1G4CU5213W4644531 1G4CU5218W4644993 1G4CU5217W4645195 1G4CU5210W4645345 1G4CU5212W4644536 1G4CU5211W4644995 1G4CU5210W4645197 1G4CU5218W4645349 1G4CU521XW4644557 1G4CU5212W4645010 1G4CU5212W4645198 1G4CU5211W4645354 1G4CU521XW4644607 1G4CU5214W4645011 1G4CU5211W4645208 1G4CU5219W4645361 1G4CU5212W4644617 1G4CU5216W4645012 1G4CU5215W4645213 1G4CU521XW4645367 1G4CU5214W4644618 1G4CU521XW4645014 1G4CU5217W4645214 1G4CU5211W4645368 1G4CU5219W4644632 1G4CU5219W4645019 1G4CU5210W4645216 1G4CU5211W4645371 1G4CU5211W4644642 1G4CU5217W4645021 1G4CU5214W4645218 1G4CU5217W4645374 1G4CU5218W4644654 1G4CU5215W4645034 1G4CU5212W4645220 1G4CU5212W4645377 1G4CU5213W4644660 1G4CU5216W4645043 1G4CU5219W4645229 1G4CU5216W4645382 1G4CU5219W4644663 1G4CU5211W4645046 1G4CU5212W4645234 1G4CU5210W4644664 1G4CU5217W4645052 1G4CU5214W4645235 1G4CU5214W4644666 1G4CU5211W4645063 1G4CU5211W4645242
INVOLVED VEHICLES HAVE BEEN IDENTIFIED BY VEHICLE IDENTIFICATION NUMBER. COMPUTER LISTINGS CONTAINING THE COMPLETE VEHICLE IDENTIFICATION NUMBER, CUSTOMER NAME AND ADDRESS DATA HAVE BEEN PREPARED, AND ARE BEING FURNISHED TO INVOLVED DEALERS WITH THE CAMPAIGN BULLETIN. THE CUSTOMER NAME AND ADDRESS DATA FURNISHED WILL ENABLE DEALERS TO FOLLOW-UP WITH CUSTOMERS INVOLVED IN THIS CAMPAIGN. ANY DEALER NOT RECEIVING A COMPUTER LISTING WITH THE CAMPAIGN BULLETIN HAS NO INVOLVED VEHICLES CURRENTLY ASSIGNED.
THESE DEALER LISTINGS MAY CONTAIN CUSTOMER NAMES AND ADDRESSES OBTAINED FROM STATE MOTOR VEHICLE REGISTRATION RECORDS. THE USE OF SUCH MOTOR VEHICLE REGISTRATION DATA FOR ANY OTHER PURPOSE IS A VIOLATION OF LAW IN SEVERAL STATES. ACCORDINGLY, YOU ARE URGED TO LIMIT THE USE OF THIS LISTING TO THE FOLLOW-UP NECESSARY TO COMPLETE THIS CAMPAIGN.
PARTS INFORMATION
NOTICE: AN INITIAL SUPPLY OF PARTS, ONE PER INVOLVED DEALER, REQUIRED TO COMPLETE THIS CAMPAIGN WILL BE PRE-SHIPPED TO INVOLVED DEALERS OF RECORD. THIS PRE-SHIPMENT WILL OCCUR THE WEEK OF JUNE 1, 1998. PRE-SHIPPED PARTS WILL BE CHARGED TO DEALER'S OPEN PARTS ACCOUNT.
ADDITIONAL PARTS, IF REQUIRED, ARE TO BE OBTAINED FROM GENERAL MOTORS SERVICE PARTS OPERATIONS (GMSPO). PLEASE REFER TO YOUR "INVOLVED VEHICLES LISTING" PRIOR TO ORDERING REQUIREMENTS. NORMAL ORDERS SHOULD BE PLACED ON A DRO = DAILY REPLENISHMENT ORDER. AN EMERGENCY REQUIREMENT SHOULD BE ORDERED ON A CSO = CUSTOMER SPECIAL ORDER.
PART NUMBER DESCRIPTION QUANTITY/ VEHICLE 25177437 MODULE KIT, FUEL TANK FUEL PUMP 0 OR 1
NOTICE: DUE TO THE SMALL NUMBER OF VEHICLES INVOLVED AND DUE TO LIMITED INITIAL PARTS AVAILABILITY, DEALERS ARE ENCOURAGED NOT TO ORDER CAMPAIGN PARTS FOR USE AS SHELF STOCK. PARTS SHOULD ONLY BE ORDERED WHEN INSPECTION DETERMINES THAT IT IS NECESSARY TO REPLACE THE FUEL PUMP MODULE.
CUSTOMER NOTIFICATION
CUSTOMERS WILL BE NOTIFIED OF THIS CAMPAIGN ON THEIR VEHICLES BY GENERAL MOTORS (SEE COPY OF TYPICAL CUSTOMER LETTER INCLUDED WITH THIS BULLETIN - ACTUAL DIVISIONAL LETTER MAY VARY SLIGHTLY).
DEALER CAMPAIGN RESPONSIBILITY
ALL UNSOLD NEW VEHICLES IN DEALERS' POSSESSION AND SUBJECT TO THIS CAMPAIGN MUST BE HELD AND INSPECTED/REPAIRED PER THE SERVICE PROCEDURE OF THIS CAMPAIGN BULLETIN BEFORE CUSTOMERS TAKE POSSESSION OF THESE VEHICLES.
DEALERS ARE TO SERVICE ALL VEHICLES SUBJECT TO THIS CAMPAIGN AT NO CHARGE TO CUSTOMERS, REGARDLESS OF MILEAGE, AGE OF VEHICLE, OR OWNERSHIP, FROM THIS TIME FORWARD.
CUSTOMERS WHO HAVE RECENTLY PURCHASED VEHICLES SOLD FROM YOUR VEHICLE INVENTORY, AND FOR WHICH THERE IS NO CUSTOMER INFORMATION INDICATED ON THE DEALER LISTING, ARE TO BE CONTACTED BY THE DEALER. ARRANGEMENTS ARE TO BE MADE TO MAKE THE REQUIRED CORRECTION ACCORDING TO THE INSTRUCTIONS CONTAINED IN THIS BULLETIN. THIS COULD BE DONE BY MAILING TO SUCH CUSTOMERS A COPY OF THE APPROPRIATE DIVISIONAL CUSTOMER LETTER ACCOMPANYING THIS BULLETIN. CAMPAIGN FOLLOW-UP CARDS SHOULD NOT BE USED FOR THIS PURPOSE, SINCE THE CUSTOMER MAY NOT AS YET HAVE RECEIVED THE NOTIFICATION LETTER.
IN SUMMARY, WHENEVER A VEHICLE SUBJECT TO THIS CAMPAIGN ENTERS YOUR VEHICLE INVENTORY, OR IS IN YOUR DEALERSHIP FOR SERVICE IN THE FUTURE, PLEASE TAKE THE STEPS NECESSARY TO BE SURE THE CAMPAIGN CORRECTION HAS BEEN MADE BEFORE SELLING OR RELEASING THE VEHICLE.
SERVICE PROCEDURE
1. OPEN VEHICLE TRUNK AND MOVE CARPET CLEAR AS REQUIRED TO ACCESS THE FUEL PUMP FUEL TANK MODULE ACCESS COVER.
2. REMOVE ACCESS COVER (5 BOLTS) AND INSPECT THE LABEL ON THE FUEL TANK FUEL PUMP MODULE. SEE FIGURE 1.
IF THE TAG HAS THE LETTERS "CRG" ON IT, THE VEHICLE HAS THE CORRECT FUEL TANK FUEL PUMP MODULE. PROCEED TO STEP #4 OF THIS SERVICE PROCEDURE.
IF THE TAG HAS THE LETTERS "CRF" ON IT, THE VEHICLE HAS AN INCORRECT FUEL TANK FUEL PUMP MODULE. PROCEED TO STEP #3 OF THIS SERVICE PROCEDURE.
3. REMOVE THE INCORRECT FUEL TANK FUEL PUMP MODULE AND INSTALL FUEL TANK FUEL PUMP MODULE KIT P/N 25177437 PER THE SERVICE MANUAL PROCEDURE IN SECTION 6, PAGES 813 THRU 816, OF THE 1998 BUICK PARK AVENUE ULTRA SERVICE MANUAL.
4. RE-INSTALL THE FUEL TANK FUEL PUMP ACCESS COVER (5 BOLTS). TIGHTEN THE BOLTS TO 2 NM (18 IN LB).
5. INSTALL THE GM CAMPAIGN IDENTIFICATION LABEL.
FIGURE 1
CAMPAIGN IDENTIFICATION LABEL
EACH VEHICLE CORRECTED IN ACCORDANCE WITH THE INSTRUCTIONS OUTLINED IN THIS PRODUCT CAMPAIGN BULLETIN WILL REQUIRE A "CAMPAIGN IDENTIFICATION LABEL". EACH LABEL PROVIDES A SPACE TO INCLUDE THE CAMPAIGN NUMBER AND THE FIVE (5) DIGIT DEALER CODE OF THE DEALER PERFORMING THE CAMPAIGN SERVICE. THIS INFORMATION MAY BE INSERTED WITH A TYPEWRITER OR A BALL POINT PEN.
EACH "CAMPAIGN IDENTIFICATION LABEL" IS TO BE LOCATED ON THE RADIATOR CORE SUPPORT IN AN AREA WHICH WILL BE VISIBLE WHEN THE VEHICLE IS BROUGHT IN BY THE CUSTOMER FOR PERIODIC SERVICING. WHEN INSTALLING THE CAMPAIGN IDENTIFICATION LABEL, BE SURE TO PULL THE TAB TO ALLOW ADHESION OF THE CLEAR PROTECTIVE COVERING. ADDITIONAL CAMPAIGN IDENTIFICATION LABELS CAN BE OBTAINED FROM VISPAC INCORPORATED BY CALLING 1-800-269-5100 (MONDAY-FRIDAY, 8:00 A.M. TO 4:30 P.M. EST). ASK FOR ITEM NUMBER S-1015 WHEN ORDERING.
APPLY THE "CAMPAIGN IDENTIFICATION LABEL" ONLY ON A CLEAN, DRY SURFACE.
CLAIM INFORMATION
SUBMIT A PRODUCT CAMPAIGN CLAIM WITH THE INFORMATION INDICATED BELOW:
PART FAILED PARTS LABOR LABOR NET REPAIR PERFORMED COUNT PART NO. ALLOW CC-FC OP * HOURS ITEM INSPECT ONLY FOR CORRECT MODULAR FUEL PUMP ASSEMBLY 0 - - MA-96 V0184 0.2
INSPECT FOR CORRECT MODULAR FUEL PUMP ASSEMBLY REMOVE INCORRECT FUEL PUMP MODULE AND INSTALL CORRECT FUEL PUMP MODULE 1 25177437 ** MA-96 V0185 0.8
* FOR CAMPAIGN ADMINISTRATIVE ALLOWANCE, ADD 0.1 HOURS TO THE "LABOR HOURS".
** THE "PARTS ALLOWANCE" SHOULD BE THE SUM TOTAL OF THE CURRENT GMSPO DEALER NET PRICE PLUS 40% FOR THE FUEL TANK FUEL PUMP MODULE KITS REQUIRED TO COMPLETE THE REPAIR.
REFER TO THE GENERAL MOTORS CORPORATION CLAIMS PROCESSING MANUAL FOR DETAILS ON PRODUCT CAMPAIGN CLAIM SUBMISSION.
FIGURES: 1
GM BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THESE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE TOOLS, EQUIPMENT, SAFETY INSTRUCTIONS, AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE YOUR DEALER/RETAILER FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.
WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
98029
(SAMPLE OF NOTIFICATION USED)
JUNE, 1998
DEAR BUICK PARK AVENUE ULTRA CUSTOMER:
WE, AT BUICK MOTOR DIVISION, ARE COMMITTED TO IMPROVING THE BUICK CUSTOMER EXPERIENCE. WE HAVE DISCOVERED A CONDITION THAT MAY BE ON YOUR VEHICLE AND ARE WRITING TO YOU TODAY WITH OUR ACTION TO RESOLVE THIS CONDITION.
REASON FOR THIS RECALL: GENERAL MOTORS HAS DECIDED THAT CERTAIN 1998 BUICK PARK AVENUE MODEL VEHICLES MAY HAVE BEEN BUILT WITH INCORRECT FUEL PUMP ASSEMBLIES. IF YOUR VEHICLE IS EQUIPPED WITH AN INCORRECT FUEL PUMP ASSEMBLY, YOU MAY NOTICE REDUCED PERFORMANCE DURING PERIODS OF WIDE OPEN THROTTLE OPERATION.
WHAT WILL BE DONE: TO CORRECT THIS CONDITION, DEALERS ARE TO INSPECT VEHICLES FOR THE CORRECT FUEL PUMP ASSEMBLY, AND IF NECESSARY, REPLACE THE FUEL PUMP ASSEMBLY. THIS SERVICE WILL BE PERFORMED FOR YOU AT NO CHARGE.
CONTACTING YOUR DEALER: PLEASE CONTACT YOUR DEALER AS SOON AS POSSIBLE TO ARRANGE A SERVICE DATE AND TO ASSURE PARTS AVAILABILITY. INSTRUCTIONS FOR MAKING THIS CORRECTION HAVE BEEN SENT TO YOUR DEALER. PLEASE ASK YOUR DEALER IF YOU WISH TO KNOW HOW MUCH TIME WILL BE NEEDED TO SCHEDULE, PROCESS AND REPAIR YOUR VEHICLE.
IF YOU EXPERIENCE ANY TROUBLE SCHEDULING YOUR VEHICLE OR YOU HAVE ANY QUESTIONS REGARDING THIS RECALL ACTION, PLEASE CONTACT THE CUSTOMER RELATIONS CENTER AT THE LISTED NUMBER BELOW:
DIVISION
NUMBER DEAF, HEARING IMPAIRED OR SPEECH IMPAIRED *
BUICK 1-800-521-7300 1-800-832-8425
* UTILIZES TELECOMMUNICATION DEVICES FOR THE DEAF/TEXT TELEPHONES (TDD/TTY)
CUSTOMER REPLY CARD: THE ENCLOSED CUSTOMER REPLY CARD IDENTIFIES YOUR VEHICLE. PRESENTATION OF THIS CARD TO YOUR DEALER WILL ASSIST IN MAKING THE NECESSARY CORRECTION IN THE SHORTEST POSSIBLE TIME. IF YOU NO LONGER OWN THIS VEHICLE, PLEASE LET US KNOW BY COMPLETING THE POSTAGE PAID REPLY CARD AND RETURNING IT TO US.
COURTESY TRANSPORTATION: YOUR DEALER WILL PROVIDE YOU WITH SHUTTLE SERVICE OR SOME OTHER FORM OF COURTESY TRANSPORTATION, IF REQUIRED, WHILE YOUR VEHICLE IS AT THE DEALERSHIP FOR THIS REPAIR. PLEASE REFER TO YOUR OWNER'S MANUAL AND YOUR DEALER FOR DETAILS ON COURTESY TRANSPORTATION.
WE ARE SORRY TO CAUSE YOU THIS INCONVENIENCE; HOWEVER, WE HAVE TAKEN THIS ACTION IN THE INTEREST OF YOUR CONTINUED SATISFACTION WITH OUR PRODUCTS.
BUICK MOTOR DIVISION GENERAL MOTORS CORPORATION ENCLOSURE
COPYRIGHT 1998 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.
************************************************************************ ************************** GM Canada Version ************************* ************************************************************************
CUSTOMER SATISFACTION CAMPAIGN
SUBJECT: CAMPAIGN 98029 - INCORRECT FUEL PUMP ASSEMBLY
MODELS: 1998 BUICK PARK AVENUE ULTRA
DEFECT INVOLVED
General Motors of Canada Limited has decided that certain 1998 Buick Park Avenue Ultra model vehicles may have been built with incorrect fuel tank fuel pump modules. If the vehicle is equipped with an incorrect fuel tank fuel pump module, customers may comment about reduced performance during periods of wide open throttle operation.
To correct this condition, dealers are to inspect vehicles for the correct fuel tank fuel pump module, and if necessary, replace the fuel tank fuel pump module.
VEHICLES INVOLVED
Involved are the following seventeen (17) 1998 Buick Park Avenue Ultra model vehicles:
VIN VIN VIN
1G4CU5213W4644092 1G4CU5213W4644318 1G4CU5212W4644536 1G4CU5218W4644752 1G4CU5212W4644777 1G4CU5211W4644849 1G4CU5217W4644953 1G4CU5216W4645091 1G4CU5210W4645099 1G4CU5211W4645127 1G4CU5213W4645145 1G4CU5218W4645173 1G4CU5211W4645189 1G4CU5212W4645198 1G4CU5210W4645247 1G4CU5219W4645313 1G4CU5210W4645345
NOTE: PLEASE CHECK DCS SCREEN 445 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WILL BE PAID.
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared,and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from the Inter-Provincial Records. The use of such motor vehicle registration data for any other purpose is a violation of provincial laws. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.
PARTS INFORMATION
Notice: An initial supply of parts, one per involved dealer, required to complete this campaign will be pre-shipped to involved dealers of record. This pre-shipment will occur the week of June 8, 1998. Parts received for a recently transferred vehicle should be forwarded by the original dealer (with a phone call) to the dealer that received the transferred vehicle. Pre-shipped parts will be charged to dealer's open parts account.
Additional parts, if required, are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to ordering requirements.
Part Number Description Quantity/Vehicle
25177437 Fuel Tank Fuel Pump Module Kit 1 (If Req'd.)
Notice: Due to the small number of vehicles involved and due to limited initial parts availability, dealers are encouraged not to order campaign parts for use as shelf stock Parts should only be ordered when inspection determines that it is necessary to replace the fuel pump module.
CUSTOMER NOTIFICATION
All customers of record at the time of campaign release are shown on the attached computer listing and have been notified by first class mail from General Motors (see copy of customer letter included with this bulletin).
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealer's possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate customer letter accompanying this bulletin.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
SERVICE PROCEDURE
1. Open vehicle trunk and move carpet clear as required to access the fuel pump fuel tank module access cover.
2. Remove access cover (5 bolts) and inspect the label on the fuel tank fuel pump module. See Figure 1.
- If the tag has the letters "CRG" on it,the vehicle has the correct fuel tank fuel pump module. Proceed to step #4 of this service procedure.
- If the tag has the letters "CRF" on it, the vehicle has an incorrect fuel tank fuel pump module. Proceed to step #3 of this service procedure.
3. Remove the incorrect fuel tank fuel pump module and install fuel tank fuel pump module kit P/N 25177437 per the service manual procedure in section 6, pages 813 through 816, of the 1998 Buick Park Avenue Ultra Service Manual.
4. Reinstall the fuel tank fuel pump access cover (5 bolts). Tighten the bolts to 2 N-m (18 in. lb.).
5. Install Campaign Identification Label.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. Additional Campaign Identification Label can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number GMT 91 when ordering.
Apply the "Campaign Identification Label" only on a clean, dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
* REPAIR PERFORMED PART FAILED PARTS LABOUR LABOUR COUNT PART NO. ALLOW CC-FC 0P HOURS
Inspect Only for Correct MA-96 V0184 0.2 Modular Fuel Pump Assembly
Inspect for Correct Modular 1 25177437 ** MA-96 V0185 0.8 Fuel Pump Assembly - Remove Incorrect Fuel Pump Module and Install Correct Fuel Pump Module
* For Campaign Administrative Allowance, add 0.1 hours to the "Labour Hours".
** The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40 o/o for the fuel tank fuel pump module kits required to complete the repair.
Refer to the General Motors Claims Processing Manual for details on Product Campaign Claim Submission.
June 1998
Dear General Motors Customer:
General Motors of Canada Limited has decided that certain 1998 Buick Park Avenue model vehicles may have been built with incorrect fuel pump assemblies. If your vehicle is equipped with an incorrect fuel pump assembly ,you may notice reduced performance during periods of wide open throttle operation.
To correct this condition, your GM dealer will inspect your vehicle for the correct fuel pump assembly, and if necessary, replace the fuel pump assembly.
This service will be provided for you at no charge.
Please contact your GM dealer as soon as possible to arrange a service date.
If parts are required, ask your dealer for details regarding their availability. If parts are not in stock, they can be ordered before scheduling your service date.
This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
Customer Support Department General Motors of Canada Limited
