Warranty Admin. - Correct Use of Labor Operation R4490, RKE Transmitter, Replace
| Subject: | Correct Use of Labor Operation R4490, RKE Transmitter, Replace |
| Models: | 2002 and Prior Passenger Cars and Light Duty Trucks |
This bulletin is being issued to ensure the correct use of the labor operation R4490 (Transmitter, Remote Door/Rear Compartment Lock - Replace). This labor operation should be used for diagnosis, replacement and reprogramming of defective RKE transmitters. Some specific non-warranty situations are addressed as follows:
Missing or Incorrect Remote Keyless Entry from Carrier
A missing or incorrect Remote Keyless Entry (RKE) transmitter should be noted on the carrier delivery receipt when the vehicle is delivered to the dealership. Refer to GM Service Policies and Procedures Manual, article 2.1.8, Incorrect Part and/or Invoice Option (in Canada, refer to article 2.2.7, New Vehicles Received with Missing or Incorrect Parts/Options) and submit the appropriate transportation claim.
RKE Programming Before Delivery of the Vehicle
If the RKE transmitter requires reprogramming prior to delivery because transmitters were mixed with other vehicles in inventory, it should be done as part of the Pre-Delivery Inspection (PDI). The dealership inventory control process should match the RKE transmitter with the correct vehicle. Please note that RKE transmitter reprogramming or replacement as a result of mis-matched transmitters should not be submitted as a warranty claim.
