CAMPAIGN: INCORRECT FRONT SIDE MARKER BULBS. Buick Regal 1994

SUBJECT: PRODUCT SAFETY NON-COMPLIANCE CAMPAIGN - INCORRECT FRONT SIDE MARKER BULBS --------------------------------------------------------------------

MODELS AFFECTED: CERTAIN 1991-95 REGAL COUPES

IMPORTANT: THIS BULLETIN IS A REVISION OF BULLETIN 95-C-46 DATED SEPTEMBER, 1995. IT ADDS 1991 AND 1992 MODEL YEARS TO THE INVOLVED VEHICLES, REVISES THE PARTS INFORMATION SECTION AND INCLUDES A SPECIFIC CUSTOMER LETTER FOR THE 1991 MODEL YEAR. PLEASE DISCARD BULLETIN 95-C-46.

The National Traffic and Motor Vehicle Safety Act, as amended , provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the letter that is being sent to customers, the customers are being instructed to contact the Buick Customer Relations Center if their dealer does not remedy the condition within five (5) days of the mutual agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

DEFECT INVOLVED

General Motors has decided that certain 1991-95 Buick Regal Coupe model vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices and Associated Equipment." These vehicles were assembled with incorrect front side marker bulbs which are clear instead of amber. During illumination, the bulbs will show clear rather than amber.

To prevent the possibility of this condition occurring and in order to comply FMVSS 108, dealers will replace the incorrect bulbs with the correct bulbs.

VEHICLES INVOLVED

Involved are ALL 1991-95 Buick Regal Coupe vehicle models (except 1993 Regal GS Coupe) built within the following VIN breakpoints:

PLANT YEAR MODEL PLANT CODE FROM THROUGH ---- ----- ----- ----- ---- -------

1991 Regal Coupe Oshawa 2 1 M1800084 M1913995 1992 Regal Coupe Oshawa 2 1 N1400001 N1514893 1993 Regal Coupe Oshawa 2 1 P1400001 P1499643 (except Regal GS) 1994 Regal Coupe Oshawa 2 1 R1400001 R1492402 1995 Regal Coupe Oshawa 2 1 S1400004 S1461264

Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer lists contain the complete Vehicle Identification Number, customer name and address data, and are furnished to involved dealers with the campaign bulletin. Customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign.

These listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up as necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

CUSTOMER NOTIFICATION

Customers will be notified of this campaign on their vehicles by Buick Motor Division (see copy of customer letters included with this bulletin).

PARTS INFORMATION

Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). Normal orders should be placed on a DRO (Daily Replenishment Order). An emergency requirement should be ordered on a CSO (Customer Special Order).

Part Number Description Quantity/Vehicle ----- ------------ --------------- 9438068 Bulb, side marker - 10 to a package 2 (Trade No.: 194NA)

DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers of vehicles recently sold from your vehicle inventory with no customer information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

This bulletin is notice to you that the new motor vehicles included in this campaign may not comply with the standard identified above. Under section 108 of the National Traffic and Motor Vehicle Safety Act, It is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As consequence, if you sell any of these motor vehicles without first performing the campaign correction, your dealership may be subject to a civil penalty up to $1,000 for each such sale.

SERVICE PROCEDURE

PROCEDURE TO BE PERFORMED ON BOTH FRONT ASSEMBLIES

1. Raise hood and remove cover over headlamps (if equipped) by turning knob and folding back.

2. Remove (2) Front Park/Tum Signal housing nuts, remove housing.

3. Remove side marker socket from housing.

4. Remove incorrect (clear) bulb from side marker socket.

5. Install correc (amber) bulb into side marker socket.

6. Install socket into housing and check operation of side marker.

7. Install Front Park/Turn Signal housing. Torque nuts to 7 N.m (62 lb in). Reinstall cover (if equipped).

8. Repeat procedure on other Front Park/Turn Signal housing.

9. Install Campaign Identification Label and close hood.

CAMPAIGN IDENTIFICATION LABEL

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the customer. When using the new campaign identification label, be sure to install the clear protective covering. Additional "Campaign Identification Labels" can be obtained from VISPAC rated by calling 1-800-269-5100 (Monday through Friday 8:00 am. to 4:30 p.m. EST). Ask for Item Number S-1015 when ordering.

Apply Campaign Identification Label on a clean dry surface.

CLAIM INFORMATION

OPERATION PARTS FAILED PART PARTS LABOR LABOR PERFORMED COUNT NUMBER ALLOWED CC-FC OP HRS.* ---------- ----- ----------- ------- ----- ----- -----

Replace front 2 9438068 ** MA-96 V9675 0.3 side marker bulbs

* ADD: For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours".

** The "Parts Allowance" should be the sum total of the current GMSPO dealer net price plus 30% (1991-1993) or 40% (1994-1995) of all parts required for repair.

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Dear 1992-1995 Buick Regal Coupe Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

SAFETY NON-COMPLIANCE RECALL FOR:

General Motors has decided that certain 1992-95 Buick Regal Coupe model vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices and Associated Equipment". These vehicles were assembled with incorrect front side marker bulbs which are clear instead of amber. During illumination, the bulbs will show clear rather than amber.

ACTION:

To prevent the possibility of this condition occurring and in order to comply with FMVSS 108, dealers will replace the incorrect bulbs with the correct bulbs. This service will be performed for you at no charge.

HOW LONG WILL REPAIR TAKE?

The labor time necessary to perform this service correction is approximately twenty (20) minutes. Additionally, one or two hours may be required to schedule and process your vehicle. Please ask your dealer if you wish to know how much additional time will be needed.

CONTACTING YOUR BUICK DEALER:

Please contact your Buick dealer to arrange a service date. Instructions for making this correction have been sent to your dealer and parts are available.

Your Buick dealer is best equipped to obtain parts and provide service to ensure that your vehicle is corrected as promptly as possible. If, however, you take your vehicle to your dealer on the agreed service date, and they do not remedy this condition on that date or within (5) days, we recommend you contact the Buick Customer Relations Center by calling 1-800-521-7300.

After contacting your dealer and the Customer Relations Center, if you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 202-366-0123).

CUSTOMER REPLY CARD:

The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

Buick Motor Division GENERAL MOTORS CORPORATION

Enclosure

Dear 1991 Buick Regal Coupe Customer:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

SAFETY NON-COMPLIANCE RECALL FOR:

General Motors has decided that 1991 Buick Regal Coupe model vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) 108, "Lamps, Reflective Devices and Associated Equipment". These vehicles were assembled with incorrect front side marker bulbs which are clear instead of amber. During illumination, the bulbs will show clear rather than amber.

ACTION:

HOW LONG WILL REPAIR TAKE?

CONTACTING YOUR BUICK DEALER:

Please contact your Buick dealer to arrange a service date. Instructions for making this correction have been sent to your dealer and parts are available.

CUSTOMER REPLY CARD:

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.

Buick Motor Division GENERAL MOTORS CORPORATION

Enclosure

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.