CAMPAIGN: PIVOT AND PULSE/DIM WINDSHIELD WIPER SWITCH
NOTE: GM OF CANADA CAMPAIGN 97003 IS LOCATED BELOW THE U.S. VERSION
PRODUCT SAFETY CAMPAIGN
SUBJECT: 97003 - PIVOT AND (PULSE/DIMMER) WINDSHIELD WIPER SWITCH --------------------------------------------------------
MODELS: 1994 PONTIAC GRAND PRIX; 1994-95 BUICK REGAL, OLDSMOBILE --------------------------------------------------------- CUTLASS SUPREME AND 1995 CHEVROLET LUMINA/MONTE CARLO -----------------------------------------------------
The Highway Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the divisional letter that is being sent to customers, the customers are being instructed to contact the appropriate Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.
DEFECT INVOLVED
General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1994 Pontiac Grand Prix; 1994-95 Buick Regal, Oldsmobile Cutlass Supreme and 1995 Chevrolet Lumina/Monte Carlo model vehicles. Some of these vehicles have a strained or separated washer/wiper switch power feed wire. This may cause the windshield washer/wiper to work intermittently and could ultimately result in inoperative wipers.
If this were to occur in a severe weather situation, driver visibility could be reduced, which could result in a vehicle crash without prior warning.
To prevent the possibility of this condition occurring, dealers will replace the original windshield washer/wiper switch with a redesigned switch.
VEHICLES INVOLVED
Involved are certain 1994 Pontiac Grand Prix; 1994-95 Buick Regal, Oldsmobile Cutlass Supreme and 1995 Chevrolet Lumina/Monte Carlo model vehicles built within the following VIN breakpoints:
PLANT YEAR DIVISION MODEL PLANT CODE FROM THROUGH ---- ---------- ------------ --------- ----- -------- -------- 1994 Pontiac Grand Prix Fairfax "F" RF200001 RF348406 1994 Buick Regal Oshawa #2 "1" R1000005 R1492403 1994 Buick Regal Oshawa #2 "1" S1000008 S1401356 1994 Oldsmobile Cutlass Doraville "D" RD300001 RD422256 1995 Oldsmobile Cutlass Doraville "D" SD300001 SD308182 1995 Chevrolet Lumina/Monte Oshawa #1 "9" S9100001 S9148006 Carlo 1995 Chevrolet Lumina/Monte Oshawa #2 "1" S1100001 S1109479 Carlo
NOTICE: VEHICLES WHICH WARRANTY RECORDS INDICATE WERE PREVIOUSLY REPAIRED UNDER WARRANTY WITH NEW DESIGN WINDSHIELD WASHER/WIPER SWITCH P/N 26049554, ARE NOT INCLUDED IN THIS CAMPAIGN.
NOTICE: Dealers should confirm vehicle eligibility through VISS (Vehicle Information Service System) prior to beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved]
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
These dealer listings may contain customer names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.
PARTS INFORMATION
An initial supply of SWITCHES (P/N 26049554), equivalent to 30% of your involved vehicles, will be pre-shipped to involved dealers of record. This pre-shipment will occur the week of March 3, 1997. Pre-shipped parts will be charged to dealer's open parts account.
Additional parts are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. An emergency requirement should be ordered on a CSO = Customer Special Order.
Part Quantity/ Number Description Vehicle -------- -------------------------------- --------- 26049554 Switch - Windshield Washer/Wiper 1
CUSTOMER NOTIFICATION
Customers will be notified of this campaign on their vehicles by General Motors (see copy of customer letter included with this bulletin). Due to the large number of involved vehicles, owner letter mailing will be phased over the course of THREE weeks.
COURTESY TRANSPORTATION
Dealers may wish to review Corporate Bulletin 68-05-02a released in October 1996 for guidelines regarding loaner/rentals.
The availability of courtesy transportation to customers whose vehicles are involved in this campaign is of the utmost importance in maintaining customer satisfaction. Dealers are to take the steps necessary to ensure that these customers clearly understand that courtesy transportation is available and will be provided upon request at no charge. Dealers should submit such claims in the normal manner and appropriate credit will be issued.
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate divisional customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
SERVICE PROCEDURE
INSPECTION
1 . Tilt steering wheel to its lowest position.
2. Position turn signal arm to simulate a left turn.
3. With the aid of a flashlight, determine which type of switch is installed:
- If an original design switch is installed (Figure 1, page 5), the switch WILL need to be replaced. Proceed to Step #4.
-OR-
- If a NEW design switch has been previously installed (Figure 2, page 5), the switch will not need replacement. Proceed to Step #10.
4. Disconnect negative battery cable.
5. Disable SIR system; refer to "Disabling the SIR System" in Section 3F of the Service Manual
6. Remove old design windshield washer/wiper switch following instructions outlined in the Service Manual.
7. Install NEW design switch following instructions outlined in the Service Manual. Ensure wire is correctly positioned as shown on Page 6.
8. Connect negative battery cable.
9. Enable SIR system; refer to "Enabling the SIR System" in Section 3F of the Service Manual.
10. Install GM Campaign Identification Label.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in by the customer for periodic servicing. When installing the Campaign Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Campaign Identification Labels can be obtained from VISPAC Incorporated by calling 1-800-269-5100 (Monday-Friday, 8:00 a.m. to 4:30 p.m. EST). Ask for Item Number S-1015 when ordering.
Apply the "Campaign Identification Label" only on a clean, dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
** * REPAIR PART FAILED PARTS LABOR LABOR NET PERFORMED COUNT PART NO. ALLOW CC-FC 0P HOURS ITEM ----------------- ----- -------- ----- ----- ----- ----- ---- Inspect Switch - -- -- ** MA-96 V0005 0.2 -- NEW Design already Installed
Inspect Switch - 1 26049554 ** MA-96 V0006 0.9 -- Install NEW Design
*** Reimburse -- -- -- MA-96 T2242 0.0 *** Owner For Prior Switch Repair
* For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours".
** The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% for all parts needed to complete the repair.
*** Customers with reimbursement claims still are required to have the Inspection Procedure performed as outlined in the Service Procedure on page 4. Customers must submit original documentation that reasonably confirms the amount of unreimbursed repair expenses, the description and date of repair, and the person or entity performing the repair. For Reimbursement Administrative Allowance, add 0.2 hours to the "Labor Hours". The amount identified in the "Net Item" column (Labor Hours - T2242) should represent the sum total of the unreimbursed repair expenses needed to perform the required repairs.
Refer to the General Motors Corporation Claims Processing Manual for details on Product Campaign Claim Submission.
March, 1997
Dear <Division(s)> Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Reason For This Recall: General Motors has decided that a defect which relates to motor vehicle safety exists in certain 1994 Pontiac Grand Prix; 1994-95 Buick Regal, Oldsmobile Cutlass Supreme and 1995 Chevrolet Lumina/Monte Carlo model vehicles. These vehicles contain a washer/wiper switch power feed wire which may become strained or separated, causing the windshield washer/wiper to work intermittently.
If the windshield washer/wipers failed to work in a severe weather situation, driver visibility could be reduced, which could result in a vehicle crash without prior warning.
What Will Be Done: To prevent the possibility of this condition occurring, dealers will replace the original windshield washer/wiper switch with a redesigned switch. This service will be performed for you at no charge.
How Long Will The Repair Take? The length of time required to perform this Inspection and service correction is approximately 10 to 45 minutes. Additional time may be required to schedule and process your vehicle. If your dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed.
Request For Reimbursement: If you have already experienced this condition and paid for all or part of the repair, you may request reimbursement through your <Division> dealer. When doing so, you should present the dealer with documentation which reasonably confirms the amount of unreimbursed repair expense, the date of repair and the person or entity performing the repair.
When you make your reimbursement request, your vehicle will still require an inspection to determine whether a redesigned switch was installed. If another switch was used for the repair, it will need to be replaced and a service time to perform this campaign, should be scheduled. If the redesigned switch was installed, your vehicle already has the required part and no further action is necessary. In either case you may request reimbursement for the prior repair.
Contacting Your Dealer: Please contact your dealer as soon as possible to arrange a service date. Parts are available and instructions for making this correction have been sent to your dealer.
Your <Division> dealer is best equipped to obtain parts and provide services to correct your vehicle as promptly as possible. Should your dealer be unable to schedule a service date within a reasonable time, you should contact the appropriate Customer Assistance/Relations Center listed below.
Deaf, Hearing Impaired Division Number or Speech Impaired * ---------- -------------- ---------------------- Buick 1-800-521-7300 1-800-832-8425 Chevrolet 1-800-222-1020 1-800-833-2439 Pontiac 1-800-762-2737 1-800-833-7668 Oldsmobile 1-800-442-6537 1-800-833-6537
* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)
If, after contacting the appropriate customer assistance center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W. Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 202-366-0123).
Customer Reply Card: The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid reply card and returning it to us.
Courtesy Transportation: <Use this section only when applicable> Your dealer will provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
<Division(s)> GENERAL MOTORS CORPORATION
** CANADIAN VERSION **
PRODUCT SAFETY CAMPAIGN
SUBJECT: CAMPAIGN 97003 - PIVOT AND (PULSE/DIMMER) WINDSHIELD WIPER SWITCH -----------------------------------------------------------------
MODELS: 1994-95 BUICK REGAL, OLDSMOBILE CUTLASS SUPREME; 1994 PONTIAC GRAND -------------------------------------------------------------------- PRIX; AND 1995 CHEVROLET LUMINA/MONTE CARLO --------------------------------------------
DEFECT INVOLVED
General Motors of Canada Limited has decided that a defect which relates to motor vehicle safety exists in certain 1994-95 Buick Regal, Oldsmobile Cutlass Supreme; 1994 Pontiac Grand Prix; and 1995 Chevrolet Lumina/Monte Carlo model vehicles. Some of these vehicles have a strained or separated washer/wiper switch power feed wire. This may cause the windshield washer/wiper to work intermittently and could ultimately result in inoperative wipers.
If this were to occur in a severe weather situation, driver visibility could be reduced, which could result in a vehicle crash without prior warning.
To prevent the possibility of this condition occurring, dealers will replace the original windshield washer/wiper switch with a redesigned switch.
VEHICLES INVOLVED
Involved are certain 1994-95 Buick Regal, Oldsmobile Cutlass Supreme; 1994 Pontiac Grand Prix; and 1995 Chevrolet Lumina/Monte Carlo model vehicles built within the following VIN breakpoints:
NOTICE:
VEHICLES WHICH WARRANTY RECORDS INDICATE WERE PREVIOUSLY REPAIRED UNDER WARRANTY WITH NEW DESIGN WINDSHIELD WASHER/WIPER SWITCH, P/N 26049554, ARE NOT INCLUDED IN THIS CAMPAIGN.
PLANT YEAR DIVISION MODEL PLANT CODE FROM THROUGH ---- ---------- ------------------ --------- ----- -------- -------- 1994 Pontiac Grand Prix Fairfax "F" RF200001 RF348406 1994 Buick Regal Oshawa #2 "1" R1000005 R1492403 1995 Buick Regal Oshawa #2 "1" S1000008 S1401356 1994 Oldsmobile Cutlass Doraville "D" RD300001 RD422256 1995 Oldsmobile Cutlass Doraville "D" SD300001 SD308182 1995 Chevrolet Lumina/Monte Carlo Oshawa #1 "9" S9100001 S9148006 1995 Chevrolet Lumina/Monte Carlo Oshawa #2 "1" S11OOOO1 S1109479
NOTE: PLEASE CHECK DCS SCREEN 445 OR YOUR V.I.N. LISTING BEFORE PERFORMING CAMPAIGN TO ENSURE THAT THE VEHICLE IS AFFECTED. ONLY AFFECTED VIN'S WELL BE PAED.
Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
PARTS INFORMATION
An initial supply of SWITCHES (P/N 26049554), equivalent to 30% of your involved vehicles, wdill be pre-shipped to involved dealers of record. This pre-shipment will occur the week of February 24, 1997. Pre-shipped parts will be charged to dealer's open parts account. Additional parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to ordering requirements.
Part Number Description Quantity/Vehicle ----------- ------------------------------ ---------------- 26049554 Windshield Washer/Wiper Switch 1
CUSTOMER NOTIFICATION
All customers of record at the time of campaign release are shown on the attached computer listing and have been notified by first class mail from General Motors (see copy of customer letter included with this bulletin). The listings provided are for campaign activity only and should not be used for any other purpose. Due to the large number of involved vehicles, owner letter mailing will be phased over the course of three weeks.
COURTESY TRANSPORTATION
The availability of courtesy transportation to customers whose vehicles are involved in this campaign is of the utmost importance in maintaining customer satisfaction. Dealers are to take the steps necessary to ensure that these customers clearly understand that courtesy transportation is available and will be provided upon request at no charge. Dealers should submit such claims in the normal manner and appropriate credit will be issued.
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealer's possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the appropriate customer letter accompanying this bulletin.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
SERVICE PROCEDURE
INSPECTION
1 . Tilt steering wheel to its lowest position.
2. Position turn signal arm to simulate a left turn.
3. With the aid of a flashlight, determine which type of switch is installed:
If an original design switch is installed (Figure 1, page 4), the switch WELL need to be replaced. Proceed to Step #4.
-OR-
If a NEW design switch has been previously installed (Figure 2, page 4), the switch will not need replacement. Proceed to Step # 10.
4. Disconnect negative battery cable.
5. Disable SIR system; refer to "Disabling the SIR System" in Section 3F of the Service Manual.
6. Remove old design windshield washer/wiper switch following instructions outlined in the Service Manual.
7. Install NEW design switch following instructions outlined in the Service Manual. Ensure wire is correctly positioned as shown on page 5.
8. Connect negative battery cable.
9. Enable SIR system; refer to "Enabling the SIR System" in Section 3F of the Service Manual.
10. Install Campaign Identification Label.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label." Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought into the dealership for periodic servicing. Additional Campaign Identification Labels can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 a.m. to 5:00 p.m. EST). Ask for Item Number GMP 91 when ordering.
Apply the "Campaign Identification Label" only on a clean, dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated below:
* REPAIR PERFORMED PART FAILED PARTS LABOUR LABOUR COUNT PART NO. ALLOW CC-FC 0P HOURS ------------------- ----- -------- ----- ----- ------ ------- Inspect Switch - -- -- ** MA-96 V0005 0.2 NEW /Design already Installed
Inspect Switch - 1 26049554 ** MA-96 V0006 0.9 Install NEW Design
*** Reimburse Owner -- -- -- T2242 0.2 For Prior Switch Repair
* For Campaign Administrative Allowance, add 0.1 hours to the "Labour Hours".
** The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus 40% for all parts needed to complete the repair.
*** Customers with reimbursement claims still are required to have the Inspection Procedure performed as outlined in the Service Procedure on page 3.
0.2 hour dealer administrative allowance which is entered as regular hours in the Warranty Claim Submission. The appropriate customer reimbursement is to be entered in the claim submission with the current order date and the current odometer reading and as a net dollar amount.
Refer to the General Motors Claims Processing Manual for details on Product Campaign Claim Submission.
March 1997
Dear General Motors Customer:
General Motors of Canada Limited has decided that a defect which relates to motor vehicle safety exists in certain 1994-95 Buick Regal, Oldsmobile Cutlass Supreme, 1994 Pontiac Grand Prix; and 1995 Chevrolet Lumina/Monte Carlo model vehicles. These vehicles contain a washer/wiper switch power feed wire which may become strained or separated, causing the windshield washer/wiper to work intermittently.
If the windshield washer/wipers failed to work in a severe weather situation, driver visibility could be reduced, which could result in a vehicle crash without prior warning.
To prevent the possibility of this condition occurring, your GM dealer will replace the original windshield washer/wiper switch with a redesigned switch.
This service will be provided for you at no charge.
Please contact your GM dealer as soon as possible to arrange a service date.
If parts are required, ask your dealer for details regarding their availability. If parts are not in stock, they can be ordered before scheduling your service date. This letter identifies your vehicle. Presentation of this letter to your dealer will assist their Service personnel in completing the necessary correction to your vehicle in the shortest possible time.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
Customer Support Department General Motors of Canada Limited
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
