Information for Dealers on How to Submit a Field Product Report
| Subject: | Information for Dealers on How to Submit a Field Product Report |
| Models: | 2009 and Prior Passenger Cars and Trucks (Including Saturn) |
| 2003-2009 HUMMER H2 |
| 2006-2009 HUMMER H3 |
| 2005-2009 Saab Passenger Cars and Trucks |
This bulletin is being revised to update the model years. Please discard Corporate Bulletin Number 02-00-89-002F (Section 00 - General Information).
Dealers play a key role in reporting product issues via Field Product Reporting. The information proves to be extremely important to the product problem resolution process. This bulletin will offer information on how to submit a VME Field Product Report (for US dealers only) or an electronic Product Information Report (for Canadian dealers only).
Submitting a Product Report
You should submit a product report anytime you encounter a product condition (i.e. repetitive conditions, PDI concerns, quality issues, etc.). Timely communication of your concerns is important and contributes to quick product resolutions. Listed below are some other guidelines on when to submit a report:
Guidelines for Submitting a Report
| • | Report on any year vehicle. |
| • | Report issues concerning a new product/component launch. |
| • | Report conditions noted at pre-delivery inspection (PDI). |
| • | Report emerging issues (multiple occurrences of the same problem). |
| • | Report any issues that result in a "walk home." |
| • | Report on current issues that are covered by a published bulletin, when the published procedure does not correct the condition. |
| • | Report on ongoing product issues that we are aware of but aren't resolved if you have new or additional information. |
| • | Report on any repair that is not easily understood by reviewing labor operation usage. |
| • | Report on serviceability issues. |
| • | Report a first time occurrence of a problem that is a customer annoyance. |
| • | Report on product problems concerning parts received from GM Service and Parts Operations. |
| • | Do not include personal opinions in product reports. State only the facts. If including a personal opinion, please identify the comment as such. |
VME Field Product Report (for US dealers only)
| • | In order to access the system, call 1-888-274-4185. |
| • | After you have entered the system, record and send your message to the appropriate mailbox as follows: |
| - | Powertrain Group - Mailbox #32002 |
| - | Applies to all vehicles - all engine, transmission/transaxle/differential/rear axle/transfer case issues. |
| - | Car Group - Mailbox #32001 |
| - | Applies to all non-powertrain issues specific to cars. |
| - | Truck Group - Mailbox #32000 |
| - | Applies to all non-powertrain issues specific to trucks. |
E-mail Field Product Report (U.S. Dealers Only)
| • | Fill out the form located on DealerWorld-Service Applications Tab-Service Forms. |
| • | E-mail the form to electronicproductreport@gm.com. Include any photos, videos or sound files. |
| • | For photo advice, please refer to Corporate Bulletin Number 07-00-89-036. |
Product Information Report (for Canadian dealers only)
| • | Submit Product Information Reports (PIRs) using the electronic PIR form located on the GMinfoNET. |
| Important: Submit only one PIR for each product condition. Additional VINs demonstrating the same product condition should be included on the same report following the description in the CONDITION field. |
| • | In order to access the electronic PIR form, choose Department: Service & Body from the GMinfoNET home page. |
The electronic Product Information Report (PIR) form contains fields to record the following information:
| • | VIN (mandatory - include all 17 digits) |
| • | Repair order number, if available |
| • | Odometer (KMs) |
| • | Labour operation (if known) |
| • | Dealer code |
| • | Dealer contact (name of person making report) |
| • | Condition (customer description) |
| • | Cause (if known) |
| • | Correction (if known) |
| • | Part number and/or part name |
| • | Electronic file attachment(s) for picture (.jpg,.ppt,.doc) or sound (.wav) formats (if available) |
Field Product Report - Sample Form (U.S.)
Field product reports should be recorded/submitted in the following format:
Field Product Report | ||
|---|---|---|
VIN (All 17 Digits:
| ||
Mileage:
| ||
Condition:
| ||
Cause:
| ||
Correction:
| ||
Dealer BAC Code:
Dealer Name:
Dealer Contact Phone:
RO#:
TAC Case # (if available):
Digital Photos Available?: __________ Yes __________No
Parts Available?: __________Yes __________No | ||
Field Product Report Phone Number is 888-274-4185 | ||
Truck Brand Quality | Car Brand Quality | Powertrain Brand Quality |
Mailbox: 32000 | Mailbox: 32001 | Mailbox: 32002 |
E-mail Report w/Photos, Videos or Sound to: electronicproductreport@gm.com | ||
It is recommended that dealers make copies of the form above and supply all the information before actually submitting their report.
