TECHINAL ASSISTANCE SYSTEM TOLL-FREE NUMBER AVAILABLE
VEHICLES AFFECTED: All Vehicle Lines, All Models
'General Motors will Maintain field personnel to advise and counsel Dealer personnel or sales, service, parts and accessories and related subjects, including inventory control, owner concerns, technical service problems, service and parts merchandising, personnel training and service and parts management.
To aid Dealer Service Department personnel in correcting product conditions which may be difficult to diagnose and/or repair, General Motors of Canada provides toll-free telephone assistance by experienced technical contact personnel through the Technical Assistance Centre. The Technical Assistance Centre is located in Oshawa as part of the GM Corporate 'Technical Assistance System" (T.A.S.). It utilizes a computer information data base which contains technical service information provided by the GM vehicle and Allied Division Service and Engineering Departments and Dealer Service Departments. The computer, information data base and experienced Divisional Technical Assistance contact personnel are available by calling the toll-free '800' number.
A. Dealer Guidelines For Assistance -------------------------------- Dealers are to follow the guidelines below when utilizing the Technical Assistance System.
- The vehicle requiring assistance must be at the Dealership when the call is placed.
- Routine diagnosis and a search for related service information in published material provided to the Dealer must be performed prior to contacting the GM Technical Assistance centre.
- All prior diagnosis/repair information, (pressure/voltage readings, etc.) must be available when you call.
- Only one (Vehicle) case per call will be allowed.
- The worksheet GMP-225 must be completed and returned on completion of the vehicle repair.
- The results of all suggested repairs are to be immmediately reported to the Technical Asisstance Centre via the completed worksheet.
- Only Service Management personnel are permitted to initiate a Technical Assistance call. Technicians may be engaged in the conversation once the call is established.
- Dealers are not permitted to give the toll-free number to owners or independents.
- All documentation - including the pre-call worksheet and/or the case number provided the Dealer by the Technical Assistance Centre - must be filed with the repair order.
- The Technical Assistance Centre provides diagnostic and repair assistance only and cannot authorize payment for suggested repairs. All repairs requiring authorization must be reviewed by your District Service Manager.
- Parts related inquiries should be made through your local P.D.C.
B. Hours Of Operation ------------------ Monday through Friday - 8 A.M. - 5 P.M. Oshawa Time
C. Number To Call --------------- Service Manager has a toll-free number.
D. Pre-Call Worksheet/GMP-225 -------------------------- See form at the end of this section - Replacement forms are available from Dyment Ltd.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
