INFO ON I/P CLUSTER EXCHANGE REPAIR PROGRAM (AC DELCO)

SUBJECT: INFORMATION ON INSTRUMENT CLUSTER EXCHANGE/REPAIR PROGRAM

MODELS AFFECTED: ALL 1992 MODELS

The subject program provides an Exchange/Repair Program for Instrument Clusters used on the above listed models at a cost substantially below new replacement parts. See page with illustration for part numbers and application.

Exchange units are obtained by telephoning one of the authorized AC Delco Service Centers listed in this bulletin. If the service center contacted does not have a pre-exchange cluster, call 313-974-0497 (between the hours of 7:30 a.m. and 4:30 p.m. EDT) and give the operator the following information:

1. Name of the AC Delco Service Center contacted 2. Part number of the unit ordered 3. Dealer name, address and telephone number

The operator will locate the nearest service center with an available unit and the service center will advise the dealer when delivery can be expected.

Please note that this procedure is not an alternative for the dealer from his normal way of doing business, but an enhancement when he encounters a legitimate problem toward attainment of customer satisfaction.

TIMELY RETURN OF UNITS FOR REPAIR:

Return of units for repair in cases of pre-exchange is critical to the success of the exchange program. When dealers do not immediately return clusters, it results in local parts shortages.

Please adhere to the following procedure when a vehicle requires dealer service for an inoperative instrument cluster:

1. Follow the diagnostics procedure in the Service Manual precisely and completely. Many conditions perceived by the observer to be in the instrument cluster are actually conditions with remote sensors and connectors. Proper diagnostics will identify the source of the condition and avoid unnecessary removal and shipping of functional assemblies to service centers.

2. When the diagnostics are complete and the condition is determined to be the instrument cluster, determine which exchange is required by matching the unit to the cluster illustrations on the attached pages. If the odometer is part of the exchange unit, tell the service center the mileage to which the cluster should be set.

3. Upon receiving the exchange unit from the service center, take it to the vehicle still packed in the reusable shipping container. The container protects it from damage due to static electricity. Use care in handling the exchange unit and the inoperative cluster. Hands must be free of dirt and grease. Avoid touching electronic components, as electrostatic discharge can degrade performance or cause failure.

4. Remove the inoperative instrument cluster and replace it with the exchange unit.

5. Include a description of the instrument cluster condition in the "Nature of Problem" area of the ACD-1078 form. Pack the inoperative instrument cluster in the reusable shipping container, together with five (5) copies of the completed ACD-1078 warranty form.

6. Enclosed in the reusable container is an addressed shipping label. Attach this label to the outside of the box and ship immediately to the service center from which you obtained the exchange unit. The dealer copy of the ACD-1078 warranty form will be returned and the memo billing cancelled upon receipt of the inoperative instrument cluster at the service center.

7. Failure to return the inoperative instrument cluster in the special reusable container, can result in a container replacement fee. Failure to return the ACD-1078 warranty form or the inoperative instrument cluster to the service center within 30 days of the date the exchange unit was shipped, can result in a repair fee or an instrument cluster replacement fee.

AUTHORIZED AC-DELCO INSTRUMENT CLUSTER EXCHANGE/REPAIR CENTERS

Arizona Maryland Jimmy's Radio and Stereo Caton Radio Incorporated 3839 N. 16th St. 6328 Baltimore National Pk. Phoenix, AZ 85016 Catonsville, MD 21228 (602) 264-9177 (301) 747-8667 (800) 227-7234 (National) (800) 443-6709 (National)

California Massachusetts Auto Electric Radio Modern Radio Shop 1841 W. commonwealth 34 Broadway Fullerton, CA 92633 Wakefield, MA 01880 (714) 871-7357 (617) 246-2052 800-321-6970 (National) 800-848-4001 (Out of State)

California Michigan Speed-O-Tach. Inc. Specmo Enterprises 2198 N. Main 2850 W. 11 Mile Rd. Walnut Creek, CA 94596 Berkley, MI 48072 (415) 935-2040 313-399-7778 (800) 442-4491 (National) (800) 545-7911 (National)

Minnesota Colorado Auto Sound Entronix Downtown Radio of Denver Inc. 9600 54th Ave. North 2525 West Sixth Avenue Plymouth, MN 55442 Denver, CO 80204 (612) 559-9654 (303) 373-3539 (800) 328-0795 (National) (800) 525-3539 (National)

Florida Missouri TECHNI-CAR Incorporated Autronics Auto Spec. 5688 West Crenshaw 1450 Page Ind. Ct. Tampa, FL 33634 Saint Louis, MO 63123 (813) 884-0022 (314) 423-2323 (800) 662-0022 (In-State) (800) 392-1516 (In State) (800) 822-0022 (Out of State) (800) 325-1325 (Out of State)

Georgia New Jersey Speedometer Service Company Eastern Elec. Inc. 8471 Roswell Road 180 Essex Street Atlanta, GA 30350 Hackensack, NJ 07601 (404) 998-1666 (201) 342-3945 (800) 332-1827 (In-State) (800) 221-2138 (National) (800) 241-2385 (Out of State) New York Illinois United Radio Service D & B Auto Radio Incorporated 5705 Enterprise Pkwy. 2140 Corporate Drive E. Syracuse, NY 13057 Addison, IL 60101 (315) 446-8505 (708) 916-8787 (800) 962-0901 (In State) (800) 323-4813 (National) (800) 448-0944 (Out of State)

Model Electronic, Inc. 321 West Route 59 Nanuet, NY 10954 (914) 623-8020 (800) 433-9657 (National)

Texas North Carolina Zener Electronics, Inc. Downtown Radio Service 9434 Old Katy Road - 400 2908 Stewart Creek Houston, TX 77055 Charlotte, NC 28216 (713) 932-6360 (704) 391-0801 (800) 992-1092 (National) (800) 522-4706 (In-State) (800) 537-0116 (Out of State) Virginia Southern Autotronics, Inc. Ohio 3300 Norfolk Street Dayton Speedometer Service Inc. Richmond, VA 23230 660 North Main Street (804) 353-5400 Dayton, OH 45405 (800) 572-2880 (In-State) (513) 222-1491 (800) 446-2880 (Out of State) (800) 543-0719 (In-State) (800) 543-9687 (Out of State) Washington Instrument Sales Electra-Sound Incorporated & Service Inc. 5260 Commerce Parkway, West 18814 72nd Ave. South Parma, OH 44130 Kent, WA 98031 (216) 433-9600 (206) 251-9092 (800) 252-4200 (National) (800) 444-7976 (National)

Pennsylvania Tennessee R. T. Grim Company Rickwood Radio Service 400 Regis Avenue 1830 Airlane Drive Pittsburgh, PA 15236 Nashville, TN 37210 (412) 655-1574 (615) 889-3270 (800) 222-5509 (National) (800) 423-4142 (National)

H & R Radio Service Texas 155 York Road Speedometer Service Inc. Warminster, PA 18974 3227 Skylane Drive (215) 672-3707 Carrollton, TX 75006 (800) 492-2074 (Out of State) (214) 380-8944 (800) 523-6605 (In-State) (800) 336-3998 (National)

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.