TEMPORARY REDUCTION OF POWER STEERING ASSIST WHEN COLD
MODELS AFFECTED: 1982-84 SKYHAWK, SKYLARK AND CENTURY WITH POWER STEERING 1985 ELECTRA/PARK AVENUE
NOTICE: This bulletin supplements Special Policy Adjustment Bulletin 85-POL-2, dated January, 1988. Specifically note the changes to the labor times in the Warranty Claim Information section, and changes to Steps, 3, 7 and 8 on the Request for Reimbursement Instructions as shown on the following pages.
WARRANTY CLAIM INFORMATION
When performing the repairs outlined in the Service Procedure of this bulletin, submit a warranty claim for credit, as follows:
LABOR FAILED OTHER SUBLET OPERATION TROUBLE REPAIR PART PARTS LABOR HOURS DEALER*** NUMBER CODE MODEL PERFORMED NUMBER ALLOW HOURS ***** MTL TWG ------ ---- ----- --------- ------ ----- ----- ----- ------- T1283 92 82 Century/ Install 26010340 * # 1.0 $5.15 Skylark Seal Serv. Kit
T1284 92 82-84 Skyhawk " " * # 1.0 " T1286 92 83 Century/ " " * # 1.0 " Skylark T1289 92 84 Century/ " " * # 1.0 " Skylark T1292 92 Electra/ " " * # 1.0 " PkAve
T1293**** 92 82 Century/ Install ** * ## - " Skylark Replacement Partial Gear
T1294**** 92 82-84 Skyhawk " ** * ## - " T1296**** 92 83 Century/ " ** * ## - " Skylark T1299**** 92 84 Century/ " ** * ## - " Skylark T1302**** 92 85 Electra/ " ** * ## - " PkAve
T1303 92 All 82-84 Century, Skyhawk, See Instructions and Skylark and 85 Electra/Park Avenue For Reimbursement
* List current dealer price of part, plus 30%. ** Use part number of appropriate Rack and Pinion (gear partial). *** Allowance for power steering fluid used in conjunction with these operations. **** These "T" Operations are only to be used in the unlikely event that the Seal Service Kit does not correct the condition. PRIOR AUTHORIZATION FROM YOUR ZONE/BRANCH WILL BE REQUIRED. ***** The 1.0 hours in the "Other Hours" column for labor operations T1283, T1284, T1286, T1289 and T1292 represent time required for seal kit installation # Use applicable warranty labor time guide for steering gear assembly R&R (Operation No. E9720). ## Use applicable warranty labor time guide for short gear replacement or refer to Service Bulletin 85-LTG-1, dated February, 1985, (Operation No. E9730).
REQUEST FOR REIMBURSEMENT INSTRUCTIONS
1. Customer presents dealer with original paid receipts covering repairs to correct a temporary reduction of power steering assist when cold condition exists.
2. Dealer Completes a Repair Order (R.O.) showing:
- Repair order date. - Vehicle Identification Number. - Current mileage. - Owner's address. - Attaches original owner's or dealer's paid invoices/receipts covering repair within the Special Policy 5 year/50,000 mile guidelines. - Use Labor Operation Number T1303 and Failure Code 92. - Enters total amount of reimbursement based on 100% of OWNER'S EXPENSE related to covered steering repair.
3. Owner signs the repair order as acknowledgement of requested reimbursement amount.
4. Owner is given a copy of repair order.
5. Dealer assigns a Warranty Management System (WMS) authorization code to the claim and enters it on the WMS Authorization Log.
6. The dealer submits a claim to Buick for processing.
7. Dealer issues the owner a reimbursement check for the approved amount. The check number must be entered on the repair order and a copy of the check must be attached to original paid invoices/receipts.
8. All supporting documentation must be available for review by Buick personnel as needed.
NOTICE: Refer to Buick Service Policies and Procedures Manual, Section 1.6.1 1 for specific procedures for Customer Reimbursement verification.
In the event the Dealer Service' Manager and the owner cannot reach agreement on amount eligible for reimbursement after review of invoices/receipts, the Zone/Branch should be contacted for detemination of covered expenses. In such cases, an explanation should be included on the R.O.
General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.
