WARRANTY INFORMATION ALL MODELS - ALL YEARS

SUBJECT: WARRANTY ADMINISTRATION - WINS UPDATE

MODELS: ALL MODELS - ALL YEARS

'GM OF CANADA' AND 'NAES' DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS SERVICE BULLETIN.

IN AN EFFORT TO PROVIDE ACCURATE INFORMATION FOR DEALERS WHEN PROCESSING WARRANTY CLAIMS, WINS REGULARLY REVIEWS THE CLAIMS PREPARATION MANUAL FOR INACCURACIES AND IMPROVEMENTS BASED ON DEALER/RETAILER AND WHOLESALE INPUT.

IT IS ANTICIPATED THAT A REVISED CLAIM PREPARATION MANUAL WILL BE SENT TO ALL DEALERS IN APRIL 1996. IN THE INTERIM, IN CONJUCTION WITH WINS STAGES III (CHEVROLET - OCTOBER 1995) AND IV (GMC TRUCK - NOVEMBER 1995) REVISED CLAIM PREPARATION MANUALS ARE BEING SENT TO CHEVROLET AND GMC DEALERS NOT DUALED WITH A CURRENT WINS DIVISION (OLDSMOBILE, PONTIAC, CADILLAC OR BUICK).

THE CHANGES INCLUDED IN THE STAGE III + IV CLAIMS PREPARATION MANUAL ARE ATTACHED TO THIS BULLETIN FOR YOU TO INSERT IN YOUR CLAIMS PREPARATION MANUAL IN THE APPROPRIATE LOCATION. THE REVISION ATTACHMENTS AND ADDITIONAL INFORMATION ARE LISTED BELOW AND GROUPED BY THE DIVISION THEY APPLY TO:

CURRENT WINS DIVISIONS (OLDSMOBILE, PONTIAC, BUICK, CADILLAC) AND ANY CHEVROLET OR GMC DEALER DUALED WITH CURRENT WINS DIVISIONS:

ATTACHMENT 1: SECTION VII. SPECIAL CLAIM TYPES, PAGE 26, FIGURE VII-27 - SPECIAL CLAIM TYPE DATA CHART.

ATTACHMENT 2: APPENDIX E - RETURN CODES

ALL DIVISIONS:

ATTACHMENT 3: WINS RETAIL AUTHORIZATION CODE/RETURN REASON MATRIX. THIS LISTS THE RETURN REASONS DEALERS/RETAILERS CAN AUTHORIZE THE APPROPRIATE AUTHORIZATION CODE TO APPLY AND WHAT CLAIM TYPES THEY CAN BE USED IN CONJUCTION WITH.

GOODWILL ADJUSTMENTS: WHEN SUBMITTING CLAIMS FOR GOODWILL ADJUSTMENTS WHERE THE CUSTOMER IS PAYING FOR A PORTION OF THE REPAIR AND GM IS PAYING FOR A PORTION OF THE REPAIR, SELECT THE APPROPRIATE LABOR OPERATION AND SUBMIT THE PORTION GM IS RESPONSIBLE FOR AS A "NET AMOUNT". DO NOT LIST PARTS INFORMATION OR ANY LABOR TIME AMOUNTS.

REIMBURSEMENT WILL BE BASED ON DEALER'S APPROVED WARRANTY LABOR RATE, THE APPROPRIATE DIVISION LABOR TIME GUIDE ALLOWANCE, AND DEALER COST PLUS APPROPRIATE PARTS HANDLING ALLOWANCE. (GM POLICIES AND PROCEDURES 1.5.3)

COMPLAINT CODES: WHEN SUBMITTING CLAIMS FOR SPECIAL POLICIES, USE CUSTOMER COMPLAINT CODE "MK". FIGURES: 0 ATTACHMENTS: 10

GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

COPYRIGHT 1996 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.