Customer Satisfaction - Automatic Door Lock Feature

Certain 2005 model year Buick Terraza, Chevrolet Uplander, Pontiac Montana SV6, and Saturn Relay vehicles were built with the ability to disable the automatic door lock feature even though the owner's manual states that it cannot be disabled. This feature locks all doors when the vehicle is shifted out of PARK. Having the doors locked helps to prevent passengers from exiting the vehicle while the vehicle is in motion, outsiders from entering the vehicle when the vehicle slows down or is at a stop, and doors opening in a vehicle crash.

Dealers are to reprogram the instrument panel cluster so that the automatic door lock feature cannot be disabled.

Involved are certain 2005 Buick Terraza, Chevrolet Uplander, Pontiac Montana SV6, and Saturn Relay vehicles built within these VIN breakpoints:

Important: GM Dealers and Canadian Saturn Retailers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) prior to beginning program repairs. [Not all vehicles within the above breakpoints may be involved.]

Important: Saturn US Retailers must verify recall involvement by running a National Vehicle History (NVH) prior to performing repairs. Not all vehicles within the above breakpoints may be involved. Recall claims will only be paid on involved vehicles.

For US & Canada

For GM Dealers and Canadian Saturn Retailers with involved vehicles, a Campaign Initiation Detail Report (CIDR) containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld (US) Recall Information, GMinfoNet (Canada) Recall Reports. For US Saturn Retailers only, the involved vehicles are provided in a facility VIN List attachment to the Saturn Bulletin, located on GM DealerWorld. Dealers/Retailers will not have a report available if they have no vehicles currently assigned.

For Export

For GM Dealers and Canadian Saturn Retailers with involved vehicles, a Campaign Initiation Detail Report (CIDR) containing the complete Vehicle Identification Number, customer name and address data has been prepared and will be loaded to the GM DealerWorld (US) Recall Information, GMinfoNet (Canada) Recall Reports. For US Saturn Retailers only, the involved vehicles are provided in a facility VIN List attachment to the Saturn Bulletin, located on GM DealerWorld. Dealers/Retailers will not have a report available if they have no vehicles currently assigned.

The Campaign Initiation Detail Report may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

No parts are required for this program.

Notice: Before programming a control module, the following must be observed, or control module damage may occur:

Reprogram the IPC and BCM with the latest calibrations available on TIS Data version 5.0 and later. This was sent to dealers on May 2, 2005 via GM ACCESS. CD version 5.0 will also contain the same information and is expected to be mailed starting the week of 5/9/05 for GM, week of 5/16/05 for Saturn U.S., and the week of 5/23/05 for Saturn Canada.

1. Prepare vehicle for programming. It is recommended that the vehicle windows be down and the doors closed.
2. Connect the Tech 2 to the TIS terminal and the vehicle in preparation for Pass Thru programming. Turn on the Tech 2.
3. Enter SPS programming and select "Pass Thru" programming and "Reprogram ECU".
4. Enter the appropriate vehicle information and then click "Next".
5. Select the IPC or Instrument Panel for programming.
6. Program the IPC with the latest calibration following on-screen prompts.
7. When programming of the IPC is completed, the BCM may be programmed.
8. Enter SPS programming and select "Pass Thru" programming and "Reprogram ECU".
9. Enter the appropriate vehicle information then click "Next".
10. Select the BCM or Body Control Module for programming.

Important: If the vehicle’s BCM has already been programmed to the latest calibration, contact Techline Customer Support Center (TCSC) for assistance.

Notice: For this recall, the BCM must be reprogrammed even if it is programmed with the same calibration.

11. Program the BCM with the latest calibration following on-screen prompts.
12. Disconnect the Tech 2 from the vehicle.
13. Turn on the ignition, shift into Reverse and verify that the doors lock.

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

Submit a Product Recall Claim with the information indicated below.

Refer to the General Motors WINS Claim Processing Manual for details on Product Recall Claim Submission.

To receive credit, submit a claim with the information below:

Check your Saturn SERVICELINE.XL Claim Memorandum daily. Remember to code the claim as a WC sale type, and VC case type. Contact your field representative if you need assistance.

General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, Dealers should notify customers using the attached sample letter.

All unsold new vehicles in dealers' possession and subject to this program MUST be held and inspected/repaired per the service procedure of this program bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through January 31, 2006.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service prior to January 31, 2006, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

Dear General Motors Customer:

General Motors is conducting a customer satisfaction program that affects certain 2005 model year Buick Terraza, Chevrolet Uplander, Pontiac Montana SV6, and Saturn Relay vehicles

Certain 2005 model year Buick Terraza, Chevrolet Uplander, Pontiac Montana SV6, and Saturn Relay vehicles were built with the ability to disable the automatic door lock feature even though the owner's manual states that it cannot be disabled. This feature locks all doors when the vehicle is shifted out of PARK. Having the doors locked helps to prevent passengers from exiting the vehicle while the vehicle is in motion, outsiders from entering the vehicle when the vehicle slows down or is at a stop, and doors opening in a vehicle crash.

Your GM Dealer or Saturn Retailer will reprogram the instrument panel cluster so that the automatic door lock feature cannot be disabled. This service will be performed for you at no charge .

We recommend that you contact your dealer to arrange a service date. Presenting the enclosed customer reply form to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please check the appropriate box and provide the new owner information, if available.

The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below. The Customer Assistance Center’s hours of operation are from 8:00 AM to 11:00 PM, EST, Monday through Friday.

If your vehicle is within the New Vehicle Limited Warranty your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner’s Manual and your dealer for details on Courtesy Transportation.

This free online service offers vehicle and ownership related information and tools tailored to your specific vehicle. To get the most personalized information for your vehicle, visit www.mygmlink.com , and enter your vehicle's 17-character vehicle identification number (VIN) shown on the enclosed customer reply form.

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.

General Motors Corporation

Enclosure

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