Trip/Odometer/Time/Fuel Used Displays Reset by Themselves, Six Disc CD Changer Randomly Shuffles/Reinitializes, Radio may Display Lines with No Alphanumeric Characters, XM/RSE Volume Lower than Intern
| Subject: | Trip Odometer, Timer, or Fuel Used Displays Reset By Themselves, Six Disc CD Changer May Randomly Shuffle or Reinitialize, Radio May Display Lines With No Alphanumeric Characters, XM/RSE Volume is Lower Than Internal (AM/FM/CD) Sources (Replace Radio) |
| Models: | 2004-2005 Cadillac CTS, SRX |
| with Level 1 and 1.5 Radios (RPOs U2R, U2S) |
Condition
Some customers may comment on any of the following conditions:
| • | The Driver Information Center (DIC) trip odometer, timer or fuel used displays may intermittently reset to zero by themselves. |
| • | The six disc CD changer may randomly shuffle or reinitialize by itself. |
| • | The radio may display lines with no alphanumeric characters. |
| • | The audio volume of external sources, XM Radio and Rear Seat Entertainment (RSE), is lower than the radio internal sources, AM/FM/CD. |
Cause
This condition may be caused by software anomalies.
Correction
U.S. Dealers
Technicians are to replace the radio with an exchange unit to be obtained from Specmo Enterprises in Madison Heights, Michigan. Specmo's telephone numbers are (248) 307-2570 or (800) 545-7911. Specmo Enterprises is the only Authorized Electronic Service Center that stocks these exchange radios.
Canadian Dealers
Exchange unit to be obtained from an authorized ACDelco Radio Centre.
Refer to the Radio Replacement procedure in SI for radio replacement instructions for both vehicles (SI Document ID #702067). Be sure to perform the radio setup procedure that is a required part of the radio replacement procedure. Refer to the Radio Setup procedure in SI for more information (Document ID #1420146 for the CTS, Document ID #1470416 for the SRX).
Parts Information
Part Number | Description | Qty |
|---|---|---|
10387598 | Radio Asm-AM/FM Stereo & Clk & Audio Disc (Level 1 Radio, RPO U2R) | 1 |
10387600 | Radio Asm-AM/FM Stereo & Clk & Audio Disc (Level 1.5 Radio, RPO U2S) | 1 |
Radios are to be obtained from Specmo Enterprises (in Canada, an ACDelco Radio Centre).
Warranty Information
For vehicles repaired under warranty, use the appropriate labor operation and time:
Labor Operation | Description | Labor Time |
|---|---|---|
R0760 | Receiver, Radio-Remove, Repair And Replace Radio | Use published labor operation time |
R0762 | Receiver, Radio-Remove Radio | Use published labor operation time |
R0763 | Receiver, Radio-Reinstall Radio | Use published labor operation time |
Add: | Diagnosis Time | 0.0-0.3 hr |
