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Key Will Not Turn in Door Lock Cylinder and/or Binds (Add Washer Between Outside Handle Stud and Anti-Theft Cover)

Subject:Key Will Not Turn in Door Lock Cylinder and/or Binds (Add Washer Between Outside Handle Stud and Anti-Theft Cover)

Models:2003-2005 Cadillac CTS
Exported to Europe with Anti-Theft System (RPO UA2)



Condition

Some customers may comment that the key will not turn in the door lock cylinder and/or the key binds.

Cause

This condition may be caused by hard contact between the anti-theft ("thatcham") cover and the key cylinder.

Correction

Install a washer between the outside handle stud and the anti-theft cover following the procedure below:

  1. Remove the interior door trim panel. Refer to "Trim Panel Replacement - Side Front Door" (SI Document ID 754381).
  2. Remove the inside door handle. Refer to "Door Handle Replacement - Front Inside" (SI Document ID 754297).
  3. Remove the door control module. Refer to "Door Control Module Replacement" (SI Document ID 754293).
  4. Remove the water deflector. Refer to "Water Deflector Replacement - Front Door" (SI Document ID 759523).
  5. Remove the window glass. Refer to "Window Replacement - Front Door" (SI Document ID 761559).
  6. Remove the rear piece of the window regulator. Refer to "Window Regulator Replacement - Front Door" (SI Document ID 761491).
  7. Remove the anti-theft shield.

  8. Object Number: 1710116  Size: SH
  9. Install the washer, P/N 15650961, on the stud.
  10. Install the anti-theft shield, using the new nut, P/N 11517068.
  11. Tighten
    Tighten the nut to 5 N·m (44 lb in).

  12. Verify that the key turns smoothly in the lock cylinder.
  13. Install the window regulator. Refer to "Window Regulator Replacement - Front Door" (SI Document ID 761491).
  14. Install the window glass. Refer to "Window Replacement - Front Door" (SI Document ID 761559).
  15. Install the water deflector. Refer to "Water Deflector Replacement - Front Door" (SI Document ID 759523).
  16. Install the door control module. Refer to "Door Control Module Replacement" (SI Document ID 754293).
  17. Install the inside door handle. Refer to "Door Handle Replacement - Front Inside" (SI Document ID 754297).
  18. Install the interior door trim panel. Refer to "Trim Panel Replacement - Side Front Door" (SI Document ID 754381).

Parts Information

Part Number

Description

Qty

15650961

Washer

1

11517068

Nut - Metric Hex Flange

1

Warranty Information

For vehicles repaired under warranty, use:

Labor Operation

Description

Labor Time

B9769*

Add Washer to Anti-Theft Shield

0.6 hr

* This is a unique labor operation for bulletin use only. It will not be published in the Labor Time Guide.